Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
Review Us
Top 20 carehome certificate
10 147 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

Lonsdale Mews is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Show Lonsdale Mews on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1888
  • RESPITE Self-Funded Residential Care: from £2008
  • RESPITE Self-Funded Residential Dementia Care: from £2098

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Toby Sturgess (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (63)

Lonsdale Mews Reviews (147)

10

Lonsdale Mews has a Review Score of 10 (9.973) out of 10, based on 81 reviews in the last 2 years.
Over all time Lonsdale Mews has 147 reviews.

Overall Experience
  • 147
  • 0
  • 0
  • 0
  • 0
Date Published
  • 147
  • 20
  • 31
  • 81
  • 66
Reviewer Connection to Lonsdale Mews
  • 67
  • 34
  • 7
  • 6
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 147, showing 141-147
Review from Helen H (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never wanted to have to put my mum into a care home but with her multiple health problems, being prone to falling and just coming out after 5 weeks in hospital, I couldn’t see any feasible alternative. I wanted ‘the best’ for Mum and certainly couldn’t find any better. So far the staff have shown
wonderful kindness to Mum to the point that even the chef visited her and made a special pudding she so badly wanted. Mum is still confused and her illnesses will be her demise but I will find solace in knowing that I couldn’t have found a better place. Of course, it’s expensive but no more so than a decent hotel.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo R (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum transferred to Lonsdale Mews from another care home 2 weeks ago. She is treated like a queen! We were kept in the loop every step of the way, and nothing is too much trouble. We have spoken to different staff members, and the theme that seems to run right through the home, is that everyone
is happy and on board with the ethos of the home and Care UK, and that stems from the managers who are all an absolute delight to deal with. One of the team reassures me daily that all is well, with updates, photos and videos (including a Barry Manilow disco). It’s a big decision moving a loved one, but I know she could not be in better hands. I have seen a dramatic improvement in Mum in the short time she's been at Lonsdale, and that's due to the care and attention she is being afforded. We are able to visit her in the visiting pod which is a godsend, so she can still see her beloved dog Bear.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Justine N (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lonsdale Mews has an absolutely fantastic team who give the warmest welcome, while remaining caring and professional. They made my family and I feel immediately at ease and confident in the fantastic level of care that's offered. Nothing is too much trouble for them to accommodate and it feels more
like a 5-star hotel than a care home. It's beautiful and has too many facilities to mention. I would highly recommend anyone to look at this beautiful home if considering residency for a loved one. It's early days for my mother settling in but so far I have no concerns and am highly impressed by the care and support she is receiving. Every member of staff that I've met has been wonderful, they are a fantastic team who are always willing to please and show genuine interest in each resident.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in Lonsdale Mews for a short time, but it’s already apparent that the staff truly care and go out of their way to ensure Mum has everything she needs. We have good communication with them and feel we are kept up to date with how Mum is, especially during the pandemic. The staff
are all very friendly and welcoming and the facilities are amazing. Infection control and Covid procedures are stringent which is reassuring. The visiting pod is in place so you can keep in touch, however the staff can also gladly arrange FaceTime calls too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bethany S (Granddaughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma hasn't been in this care home for long, but the care she's receiving is amazing, and the staff are very welcoming and lovely. (Especially play specialist) couldn't fault anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Partner of Resident) published on 28 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been overwhelmed by the care and kindness we have been given. The staff do everything they can to support and improve the physical, mental and emotional health of my partner. I greatly appreciate the communication between members of staff and myself, I'm always made to feel welcome and included
in issues about his care. My partner tells me often that he feels safe and loved at Lonsdale Mews there can be no greater accolade than this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda T (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Mum’s first week at Lonsdale Mews, she has been transformed! As there are so few residents 2 weeks after opening she is getting loads of stimulation and attention generally. After almost 8 months of seeing virtually no one apart from her morning carer and myself, she has a number of people checking
on her regularly. This means she is eating and drinking better, and beginning to enjoy her surroundings. She actually sent a video out to friends and family today.
Early days of course but all positives as far as we and she can see. Her comment yesterday was 'on a top-class cruise without any chance of balance problems'. It is luxurious!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.973)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Lonsdale Mews is calculated as follows: ( (943 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 968 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (109)

Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lonsdale Mews to verify any information. View our terms and conditions. Lonsdale Mews has an Enhanced Service - more info.