Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
Review Us
10 147 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

Lonsdale Mews is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1888
  • RESPITE Self-Funded Residential Care: from £2008
  • RESPITE Self-Funded Residential Dementia Care: from £2098

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Toby Sturgess (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (63)
10

Lonsdale Mews has a Review Score of 10 (9.973) out of 10, based on 81 reviews in the last 2 years.
Over all time Lonsdale Mews has 147 reviews.

Overall Experience
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Review from Steven G (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first telephone call to the manager, followed by chatting to each individual member of the management team and then various members of the staff working the floor caring for the residents within different roles within the Lonsdale Mews Care Home, I knew instantly this is where I wanted our beloved
mum to stay...she would be so well cared for, it is like being in a five-star hotel!
Fabulous team, exceptionally comfortable and safe rooms and environment...great facilities!
We've made the perfect choice!
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Review from Lynne M (Respite Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I approached this stay with some trepidation, due to my complete ignorance of care homes, apart from the one my father was in for a few years back in the 90's. This was mitigated by a very good trip around Lonsdale when we were shown the hairdressing salon, various activity rooms, the garden (accessed
from each room via their own patio) and a lounge and dining room for each unit - 16 beds, and a room of course.


When we arrived, the carers saw to the unpacking and also that everything was labelled. I cannot speak too highly of the carers - they were always friendly and nothing appeared to be too much trouble! One of their jobs was serving the food which relates to my only criticism - the evening meal was served at 4.30, a bit early for me, and it made the evening very long. The activities were great too, no doubt helped by having one lead per unit. Well, that is a summary of my stay which makes me keen to go back!

Reply from Samantha Debenham, Personal Assistant at Lonsdale Mews

We are so pleased to hear of your experience when moving into Lonsdale Mews for a respite stay and value your comments in regard to our dedicated care team. We are sorry to hear that you felt dinner was served early. At Lonsdale Mews, although we encourage socialising during mealtimes, residents are always supported to eat throughout the day at times that suit them. We also ensure our team provide entertainment throughout the day, including after mealtimes. We will look forward to hosting you again.

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Review from Martyn R (Son-in-law of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved into Lonsdale Mews in December 2021 and the care she has received over the last year has been excellent. She has slowly advancing dementia and the team have known how to support her in that, to ensure that her daily care is of a high standard and that she is able to engage in
a huge variety of activities to maximise her quality of life. The team are well resourced, stable and settled and always quick to respond to any questions that we have. The home is very new and the facilities are well kept. My mother-in-law particularly enjoys the garden and she is encouraged to engage in various gardening activities. Overall, we have been very impressed with the home and although we know that the years ahead will be challenging with advancing dementia, we have confidence that the care standards will remain high and that we will be well supported by the team at Lonsdale.
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Review from Julia U (Daughter-in-law of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot sing the praises of Lonsdale Mews enough, from the moment that we spoke to, and visited, the customer relations lady to consider a new home for my father-in-law to seeing him settle in so well last week, every aspect of their customer service and care has been excellent.
What a pleasure it
has been for us to instantly see our dad's former sociable character, sense of humour, mojo and sparkle return. We had warned the Lonsdale Mews carers not to expect too much from him, given that he'd had such a rough few years, both with his own health and having cared for his late wife, who passed last year with advanced dementia. With a combination of this; Covid lockdown; and his own deteriorating health; several nasty falls; and the stuffing being knocked out of his confidence and mental well-being, we thought we had lost his big smile and laughter forever.
However, thanks to the fabulous care, amazing home-from-home environment, and encouraging atmosphere, my father-in-law's first week at Lonsdale has been so special!
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Review from Neil U (Son of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Lonsdale Mews on the 5th of December and settled in straight away. In fact, he says he loves it there. The staff are so helpful and attentive and we cannot thank them enough for what could have been a difficult transition. The rooms are spacious, light and very comfortable. It really
is a 5-star home-from-home. The sociable environment has been the making of him. I would highly recommend Lonsdale Mews to anyone.
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Review from P S (Daughter of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a diagnosis of Alzheimer's and after long and difficult discussions, my brother and I felt it appropriate for Mum to try a care home. We chose Lonsdale Mews having had many recommendations from friends whose parents had stayed for either respite or permanent care. From day one, Mum has been
extremely well looked after. She found it very difficult to settle in but the staff have always been kind and sympathetic making the transition somewhat easier. She has a lovely room in the middle of her suite and she has returned to her pre-covid self. She is joining in with the many varied activities in the Lonsdale timetable. Mum enjoys the food and could not fault the staff. Knowing that Mum is safe and warm, enjoying herself, eating well and chatting with other residents is a great comfort to me. I wouldn't hesitate in recommending Lonsdale Mews, more of a 5* hotel than a care home!
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Review from J W (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate this care home highly enough. Mum is in respite care, and from the moment she arrived, the staff could not do enough for her. They treat her as an individual and like she was one of their relatives. The room is amazing, and the facilities are fantastic. I cannot believe the entertainment
and the different activities that are laid on. The staff are fabulous, and they support Mum with all her needs and are extremely patient with her as she recovers from a fall. The care organisations often come under a lot of criticism, Lonsdale Mews is exceptional, and I cannot thank them enough for the care and kindness they have shown to Mum and continue to do so whilst she recovers. Thank you!
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Review from Nick D (Son of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far I have been very impressed with the attitude and care provided at Lonsdale Mews. Thank you for looking after my mum, it's very reassuring to know she's in such good hands. I would recommend it to anyone looking for a care home in the Charnwood area.
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Review from H K (Sister of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was made to feel very welcome on arrival.
Comfortable, spacious room.
Very attentive, kind caring staff.
Good varied menu catering for my swallowing difficulties.
Visitors were always welcome.
Wouldn't hesitate to return and would willingly recommend Lonsdale Mews to anyone who enquires.
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Review from J K (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care our mum is receiving at Lonsdale Mews. After moving in during July after a stay in hospital there was a period of adjustment while mum settled and this was dealt with sympathetically by all staff. We were kept informed of mums progress and any concerns we raised were dealt
with promptly and efficiently.
Mum is now settled in a lovely room on the dementia floor and very well looked after by all the friendly staff, nothing is too much trouble and it is great peace of mind for us knowing that mum is settled and safe and well cared for. The food is excellent and the chefs make an extra effort to accommodate her diabetic needs.
Overall we would not hesitate to recommend Lonsdale Mews, it has a lovely feeling about it - almost like a posh hotel rather than a care home.
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Review from Gillian P (Daughter of Resident) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident in Lonsdale Mews from April 2021 until her death in May 2022. Up to her last month there I was delighted with everything about the Home - eg, the stimulation through targeted activities, the food, the welcome, the standard of housekeeping. During May my mother showed signs of
'winding down', however, all the staff continued to encourage her to eat, drink and take an interest in what was going on. I was able to spend as much time with her as I wanted and was made to feel very welcome. As my mother slowly deteriorated, I was privileged to witness wonderful care all staff gave her (including care staff, administration and housekeeping); they treated her with such dignity, kindness and friendship, which was very moving and reassuring. In the last few days of her life, I was able to stay in the home to be near her. For a woman who spent her life considering and caring for others, this was the most fitting ending. I will always be grateful to Lonsdale Mews staff.
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Review from P C (Grandson of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma always seems happy and relaxed when I come to see her. Although due to her condition she struggles to realise who I am. I find that she is always in great spirits and upbeat when I come to see her. The whole setting gives a very relaxed and friendly feel together with the nice cafe with some
excellent pastries. All of the staff also seem very friendly and helpful whenever I have visited and everyone knows each and everyone's names which also gives that homely feel to the place.
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Review from M S (Respite Resident) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a wonderful time when I came to stay while my family were on holiday. Despite the very hot weather, I was cool and happy. The staff were extremely kind and helpful, and the rooms were beautiful and comfortable. I felt very welcome and at home. Thank you very much.
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Review from Claudia S (Friend of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Lonsdale Mews for their exceptional customer service for both my grandpa (as a resident) and myself, when visiting. They made us all feel extremely welcome, and no request or question was a problem. They took brilliant care of my grandpa and ensured all of his
needs were met and liaised with us over any concerns. It felt like he was at a hotel! Thank you all again for making his stay a great experience all round.
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Review from Christine H (Daughter of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a little anxious about Mum going into full-time care. Her support needs were becoming greater and we realised that we could no longer provide the level of care at our home she required. However, my anxieties were misplaced and Lonsdale Mews has surpassed my expectations. Their greatest asset is
their staff. Kind, friendly and courteous, I couldn't wish for nicer people looking after my mum. Mum has had a couple of spells of feeling unwell, but the skill and professionalism of the staff meant that illnesses were promptly identified and referrals to other services made in a timely manner. Besides the staff, the care home setting is a delight; modern, light and thoughtfully laid-out. Nice touches like the memory boxes at each resident's door mean that care is very individualised and personal. The cafe at the entrance gives a lovely welcoming touch. I know Mum enjoys the food and the choice and variety is extremely impressive. I fully recommend Lonsdale Mews for your loved one.
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Review from Martin C (Son-in-law of Resident) published on 27 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having spent some time going through the care homes within our area for my Mother-in-law, we very quickly came to what we know has been the right decision for her to move into full-time care at Lonsdale Mews. From the moment we walked in the door, to then being given a very full and thorough walk round
of the full complex, we could see and tell that this was going to be right for her. All of the staff were instantly friendly and the residents were all clearly very happy there. The room that she has is in a nice location with all women of similar care needs which helped her settle in very quickly. We really liked how you were encouraged to make as many adjustments to her room so as to make it feel more like a real home from home for her. Since moving in, we can clearly see a change for the better with her in both her enjoyment of the food now with the choices that she has, as well as being a lot more sociable and she has even started to take part in some of the activities.
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Review from Anne G (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first tour with the Customer Relations Manager, we knew that Lonsdale Mews offered something special. Tremendous care has been taken with the design of the facilities. The spacious bedrooms, wonderful gardens, dining rooms, cafe and a myriad of other facilities are the nicest I have seen, having
visited several other facilities. Most impressive though is the fantastic Lonsdale team. I feel that Mum's needs, social, medical, nutritional and physical, are well understood and demonstrated in the care shown day in, day out by the team leaders, care, food preparation and housekeeping staff. The leadership team clearly have their finger on the pulse, demonstrated by the consistently high standards maintained across the board - thus the 5/5 score. Finally, having dropped in unannounced to see Mum at all hours of the day, the kindness towards Mum that I have seen every single time has touched my heart - and to the Day Care Team Leader, thank you for the glasses support. I cannot recommend Lonsdale Mews highly enough.
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Review from L M (Daughter of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lonsdale Mews is a lovely place. It doesn’t seem like a care home but a rather nice hotel for older people. The rooms are fabulous and the staff are always happy to help - nothing is too much trouble. The garden is wonderful and ideal for residents to sit out, see relatives or be entertained in. I felt
confident that my loved one was in safe hands and would receive the best of care whilst there on a respite stay. I cannot fault the care my loved one received - I would not hesitate to recommend Lonsdale Mews to anyone.
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Review from Michael R (Respite Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my capacity as Provincial Grand Master for the Masonic Province of Leicestershire & Rutland, I have visited many care homes in the two counties to meet masonic residents and talk to them about their accommodation, health, and happiness.
When the time came for me to seek out respite accommodation
I visited Lonsdale Mews and was given a very comprehensive tour of the accommodation and an explanation of the life led by the residents including the facilities and activities available to them.
On completion of my visit, there was no doubt I n my mind that the accommodation, cleanliness, entertainment, and dining were far I excess of most of the other facilities provided by other homes.
I decided as a result to book a two week respite period,
The care, friendliness, facilities, and service I experienced during those two weeks were faultless and at no time could I find cause for complaint and left me in no doubt I had made the right choice.
I would have no hesitation in reccommending it to anyone.
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Review from Helen B (Daughter of Resident) published on 2 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Lonsdale Mews since March 2021 and she recently celebrated her 95th birthday. This is a special place with exceptional staff and I am so grateful for the care mum receives. Any issues with her health are dealt with quickly, getting help from the local GP practice when necessary. Any
change in mum is quickly detected, and basic checks like checking for urine infections are done immediately by the staff. They include the family in decisions and we have gained confidence that issues are dealt with quickly and efficiently. The staff know mum really well and although her dementia means she can't always remember the special events that take place, she clearly enjoys them. The home recently did a lovely afternoon tea party in a private room for mum's birthday. My four siblings and our partners had a fabulous afternoon and mum absolutely loved it. It was a really difficult time when mum came into Lonsdale Mews after losing my dad to Covid-19 and choosing Lonsdale Mews was the best decision we made.
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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Lonsdale Mews is calculated as follows: ( (943 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 968 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

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Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lonsdale Mews to verify any information. View our terms and conditions. Lonsdale Mews has an Enhanced Service - more info.