Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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Top 20 carehome certificate
10 147 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

Lonsdale Mews is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1798
  • Self-Funded Residential Dementia Care: from £1888
  • RESPITE Self-Funded Residential Care: from £2008
  • RESPITE Self-Funded Residential Dementia Care: from £2098

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Toby Sturgess (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (63)

Lonsdale Mews Reviews (147)

10

Lonsdale Mews has a Review Score of 10 (9.973) out of 10, based on 81 reviews in the last 2 years.
Over all time Lonsdale Mews has 147 reviews.

Overall Experience
  • 147
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Date Published
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  • 81
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Reviewer Connection to Lonsdale Mews
  • 67
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Total of 147, showing 21-40
Review from Anne G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Lonsdale Mews Care Home; it is a happy Care Home staffed with wonderful people who make all the difference. The staff are always aware if Mum is under the weather, and they go the extra mile to minimise upset or discomfort. Her room and en-suite are always warm and clean, and the
food offerings are better than I have at home. Medication is always spot-on, and the Entertainment Team do an amazing job. The Café is a light filled social space that is always humming. Security is good, something that used to worry my Mum but no longer does. My Mum has been there now for over two years, and we have never experienced a problem. As my sister and I visit Mum several times every week, that really says something .
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.We are delighted that your mum has been so happy at Lonsdale for over 2 years and that you as a family, have been assured of our care and support and all aspects of our home. I will be pleased to share your very complimentary comments with the teams.At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us for over 2 years, has been such a positive one.Many thanksLonsdale Mews teamCare UK

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Review from A H (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy to have found this wonderful care home, where I'm secure in the knowledge that my mum is in a safe place and being cared for by wonderful, dedicated staff. The facilities are fantastic and the activities keep her entertained. The staff are delightful and always contactable and nothing is too
much trouble. It has been life-changing for our family in such positive ways.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. It is wonderful to hear that you are assured of our care and support and how much this has positively assisted you and your family. We are really pleased that your mum is engaged and joins in so many of the activities.We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M T (Relative of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The philosophy and approach to care is very resident-centred. The staff show great skill and compassion to all those they care for. They go the extra mile every day to ensure the best quality of life for all residents regardless of need.
The staff work as a team whatever their role or responsibility.
Clear and consistent leadership is evident and communication with families is supportive and sensitive.
Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Lonsdale Mews.We are delighted to hear your compliments regarding the quality, leadership and communications that we deliver. We set a high standard for ourselves so we are pleased that you have rated us so highly. Many thanks, The Lonsdale Mews Team, Care UK.

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Review from Susan C (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving from another care home to Lonsdale Mews, Dad has settled in tremendously well. His every need is catered for and nothing is too much trouble. The staff are wonderful and always have time for Dad and for us his family. It gives us peace of mind and reassurance that he is in safe hands and
being well cared for.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. We are delighted that you and your family are feeling assured by the care and support we are providing for your Dad and that he has settled so well with us in a short space of time. We will pass on your lovely feedback to the team, who will be pleased to hear this! We set a high standard for ourselves at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one. Thank you, The Lonsdale Mews TeamCare UK

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Review from E S (Niece of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very safe and friendly environment and the staff members always make time to touch base when I visit even when clearly very busy. They are happy and smiley and so patient with the residents. If there is a health or welfare issue with my aunt they inform me immediately. The range of activities
which are put on weekly are fantastic and it is great that best efforts are always made to encourage participation.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for leaving us such a lovely review of your experience of Lonsdale Mews. We are very pleased to hear your positive feedback about the team and the range of activities that we offer and encourage everyone to enjoy. At Lonsdale Mews we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Lonsdale Mews team Care UK

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Review from V M (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Lonsdale Mews more than 2 years ago as she was struggling to live alone due to her declining mobility. She remains sharp in her mind but struggles to get around independently. The staff and facilities at Lonsdale Mews are excellent and my mum continues to feel very much at home there.
We are very grateful for all the support she has received from staff and how welcoming the whole team has been. I can highly recommend the home to others.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for your lovely comments and feedback about your mum's care and support that we have been providing for over two years. We are delighted that your mum is very much at home with us and part of the Lonsdale family. Thank you for being a big supporter of Lonsdale Mews and your recommendations are much appreciated! Many thanks, The Lonsdale Mews team Care UK

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Review from G W (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Lonsdale 4 weeks ago.
Mum has settled in well and seems very happy in her new environment. The support and help of staff has been much appreciated. We all enjoy the friendly, warm and welcoming environment created by happy staff. The activities and daily variety help to keep Mum socially
active and stimulated. I wouldn't hesitate to recommend Lonsdale.
Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us your feedback about your experience of Lonsdale Mews. We are delighted that your mum has settled in well and is enjoying the range of activities available to support her and for her to enjoy. We set a high standard for ourselves at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one.Many thanks Lonsdale Mews care home Care UK

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Review from R J (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Lonsdale Mews for just over 2 years now. I'm certain her life has been extended from moving her from the previous care home, by the care she has received here. Mum has blossomed during this time and is always happy and smiling when we visit her. The staff are great and
are always in touch if there are any health issues that arise with Mum. She loves to get involved with many of the activities provided by the dedicated activities team. The care home often goes the extra mile and we as a family will always be grateful for looking after my Dad last Christmas. So he could be close to Mum. I would thoroughly recommend Lonsdale Mews as an excellent care home for anyone's relatives.
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Review from Share F (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a full-time resident at Lonsdale for 25 months and has been very well looked after during this period. The care and attention from everyone is excellent. I know our Mother is happy at Lonsdale.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews over the last 2 years. It's wonderful to hear that you feel reassured about the care and support we provide for your mum. Knowing that she is not only well-cared for but also genuinely happy is incredibly important to us. Thank you for trusting us with her care. Many thanks, Lonsdale Mews TeamCare UK.

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Review from Susan A (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lonsdale Mews is unquestionably an exceptional care home.
It is such a great asset for the local village and the surrounding areas and a wonderful facility on our doorstep.
My mum has been at Lonsdale for just over two years and has flourished with the remarkable care she has received.
The manager
is outstanding and is supported by a fantastic team, with their professionalism, understanding, patience, and genuine care makes this a very special place to be.
My mum has just had her 100th birthday and the effort that went into making her day so memorable was beyond our expectations. There was an organised garden carnival on the beautiful grounds and we had a seating area with huge pink balloons and my Mum was presented with 3 large homemade chocolate cakes that made the number 100, a bouquet of flowers and a very large bar of chocolate! All this happened because the home cares about every individual and nothing gets overlooked in providing such care, kindness, happiness and memories for everyone.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for your lovely review about the care and support we provide for your mum at Lonsdale Mews. We were pleased to receive such positive feedback. It was our pleasure to host your mum's 100th birthday celebrations and for all the family to join us on such a fabulous day. We are delighted that you all enjoyed the occasion! Many thanks for your continued support and for all that we provide for your mum at Lonsdale Mews.The Lonsdale Mews TeamCare UK.

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Review from H R (Friend of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really cannot rate Lonsdale Mews highly enough. Before my friend became a resident here one of the staff went out of her way, along with the rest of her team, to show us around and chat with us and let us know that it wasn't just a 'care home', but a 'home'.
From day one the care was exceptional,
nothing was too much trouble for them, and the level of standard at all times was excellent.
Thank you everyone at Lonsdale Mews for all that you are doing, you have totally changed my perspective of care homes.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you so much for your lovely review and for giving such positive feedback about your experience of Lonsdale Mews. We set ourselves high standards, so we are pleased to hear your complimentary comments about the team which we will be delighted to feedback to them. Many thanks the Lonsdale TeamCare UK.

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Review from M H (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited many care homes, we chose Lonsdale Mews.
The welcome makes a comforting environment. Looking around, residents seem engaged and enjoying the experience.
It has a lot to offer for those who especially are active, either socially or craft-wise.
The staff are interested in the residents
and show a caring nature.
Nothing seems too much trouble and staff show a professional manner.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. We are delighted that we were your home of choice and that you are pleased with the combination of comforts and stimulation that we provide for residents. Your kind feedback will be shared with the team, and they will be delighted to hear it! We are very pleased to hear that your experience with us has been such a positive one. Many thanks, Lonsdale Mews TeamCare UK.

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Review from Ali B (Daughter of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Lonsdale Mews highly enough!
Every single staff member my Mother and I had contact with was both professional and extremely empathetic, which is not a very easy combination.
The level of care received was outstanding and the time and effort the staff put into keeping the residents entertained
is second to none.
A huge thank you to everyone concerned.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Lonsdale Mews. We are very pleased to hear your praise for the team and all that we provided to support you and your mum during her stay. We will share your wonderful comments with the team. As part of Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, The Lonsdale Mews TeamCare UK.

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Review from Kate K (Friend of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Lonsdale Mews enough. It goes way beyond what we thought a care home would be. The facilities, food and activities are excellent and the care and support provided are second to none. The staff are keen to facilitate an interesting and happy environment, but if you just want to chill
you can do that too. Whenever we visit we feel that the staff know our friend and are doing all they can to look after her, and they are keen to get to know us too and look after us. The management are welcoming and helpful, and the staff are friendly and good fun and above all, kind. They genuinely seem to care about the residents and more than one of them has told me how much they love their job. A lovely place to work and live, safe and happy for everyone.
Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for your very complimentary review of Lonsdale Mews! We are delighted to hear your feedback on the care and support that we provide and the attention, activities and stimulation that is available to all from our lifestyle team. That is wonderful that you have picked up how passionate we are and how much our teams enjoy what they do! Many thanks, The Lonsdale TeamCare UK.

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Review from N B (Son of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad (93) went to Lonsdale to give Mum (91) 2 weeks of respite. Right from the lady on reception to the team on Beacon Dad received an excellent level of care, he enjoyed a day out on the local canal and also entered into the Olympic celebrations in the lovely gardens. Nice to see a smile on his face
and overall we were very satisfied with the level of care.
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Review from J R (Daughter of Resident) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I booked Mum in for a respite stay at Lonsdale. We are so pleased with all aspects of the care she is receiving. Everyone is so kind and caring at the home and there is a lovely warm, welcoming, cheerful atmosphere there all the time whether for residents or visitors. All the staff go
above and beyond getting to know the residents and their requirements and they are made to feel special. There is always something interesting happening each day too if she wishes to join in. Alternatively, there are areas to sit quietly, the garden is beautiful. We have noticed a real improvement in Mum. She is calm relaxed and happy which is lovely to see.
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Review from Maeve F (Daughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care the staff at Lonsdale Mews take of my mum is absolutely excellent, they are skilled, considerate and caring and think of every detail. I feel safe in the knowledge my mum is getting wonderful care and support and wouldn't hesitate to give Lonsdale Mews the highest recommendation possible.
Reply from Caprice Geisha, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Nick G (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident since last November and has been looked after superbly by the staff at Lonsdale Mews. The home is bright and cheerful at all times with a raft of activities going on every day. All of Dad's needs are being catered for on a daily basis and he loves his carers. He gets plenty of
society and has made more friends in the home than he has for years and always says how wonderful everyone is. Whenever we are visiting there is always a stream of carers coming in and out to deliver his needs and he is very happy. Lonsdale is a very special place and we feel very lucky that Dad is a resident.
Reply from Caprice Geisha, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Mandy G (Daughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had 10 days of respite in this beautiful home. The staff were all amazing they couldn't do enough for Dad on a daily basis with lots of activities if he wanted to participate.
The relationship manager was fantastic, when we visited to see if this was the right place for Dad she had so much time
and care to explain everything with a lovely smile.
On Dad's admission day, all the staff made an effort to make Dad welcome by popping in to see him, nothing was too much trouble with fresh fruit and treats.
It was also lovely to get pictures of Dad throughout the ten days doing activities.
We thank you very much to the relationship manager and the team for making Dad's stay special.
Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such lovely feedback following your dad's stay with us. We were delighted that you had a good experience from the first meeting and admission welcome, through to the activities, care and support that your Dad received during his stay. It was our pleasure to make your dad's stay a special one with us! At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, Lonsdale Mews TeamCare UK.

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Review from G U (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the level of service and care given to my mother and would not hesitate to recommend Lonsdale Mews to anyone looking for either long-term care or short-term respite. There is always a really lovely atmosphere, and the staff is caring and respectful.
Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such lovely feedback about your experience of Lonsdale Mews. We are very pleased to hear that you are happy with the level of service and care that you and your mother have received We set a high standard for ourselves at Lonsdale Mews, so we are delighted to hear that your experience with us has been a positive one. Many thanks, Lonsdale Mews TeamCare UK.

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Current Review Score: 10.0 (9.973)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.973 for Lonsdale Mews is calculated as follows: ( (943 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 968 Ratings = 4.973
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (109)

Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lonsdale Mews to verify any information. View our terms and conditions. Lonsdale Mews has an Enhanced Service - more info.