Those care needs
Visitors are welcome at any time.
Ample parking available on site.
Woodland Manor Care Home has a Review Score of 9.8 (9.795) out of 10, based on 47 reviews in the last 2 years. Over all time Woodland Manor Care Home has 130 reviews.
Review from J M (Daughter of Resident) published on 8 December 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
The team are so glad that you found the stay supportive and accommodating for Mum, thank you for the review!
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Review from N O (Daughter of Resident) published on 21 November 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
Thank you so much for the review and the team is so happy to hear Dad has settled in well to the home and is happy and supported.
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Review from E C (Resident) published on 14 November 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
Thank you so much for doing a review and we are so happy to hear that you enjoyed your stay with us at Woodlands Manor.
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Review from L M (Granddaughter of Resident) published on 8 November 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
We are so happy to have your grandparents in our home and its wonderful for them to be part of the Woodland Manor family. Thank you so much for the kind review and the team will be so pleased to have this feedback.
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Review from P R (Resident) published on 26 September 2023
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Reply from Cristian, Home Manager at Woodland Manor Care Home
Thank you for taking your time to review Woodland Manor. We really appreciate your feedback. I will pass on your positive feedback to our team.
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Review from L M (Daughter of Resident) published on 25 September 2023
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Reply from Cristian, Home Manager at Woodland Manor Care Home
Thank you for your review of Woodland Manor. We are so pleased that your mum has settled in and you are happy with your experience so far.
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Review from P M (Wife of Resident) published on 30 August 2023
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Reply from Cristin, Home Manager at Woodland Manor Care Home
Thank you for taking the time to review our care home. We are so pleased that your husband's stay exceeded your expectations and that he was well cared for. I will pass your feedback on to the team.
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Review from S M (Daughter of Resident) published on 20 July 2023
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Reply from Cristian, Home Manager at Woodland Manor Care Home
Thank you so much for your wonderful review of our home. We really appreciate all feedback. I will share this with my team who will be delighted to hear your mum has had such a great experience.
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Review from Liz V (Relative of Resident) published on 17 July 2023
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Review from W J (Son of Resident) published on 13 May 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
Thank you for such a wonderful review of our home. I will ensure that this is fed back to my team as I know it will be appreciated. Once again, thank you for taking the time to share your experience.
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Review from A P (Daughter of Resident) published on 10 February 2023
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Review from E H (Daughter of Resident) published on 23 January 2023
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how we treat people with kindness and dignity. It's something everyone at Porthaven takes pride in.
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Review from C C (Wife of Resident) published on 4 October 2022
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Reply from Cristian Grozav, Home Manager at Woodland Manor Care Home
It's wonderful that you have taken the time to acknowledge the care and kindness your husband received at Woodland Manor. It's something everyone at Porthaven takes pride in.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
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Review from Stephanie M (Daughter of Resident) published on 29 September 2022
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Review from Joy H (Respite Resident) published on 29 June 2022
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Reply from Jon Catterwell, Regional Director at Woodland Manor Care Home
We are absolutely delighted you have chosen to stay with us at Woodland Manor and we really enjoy your company. I am so glad you are able to share such a comprehensive and glowing review of life here.
I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful! We will miss you dearly and we'll look forward to welcoming you back to our events.
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Review from Sue G (Daughter of Resident) published on 24 June 2022
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Reply from Jon Catterwell, Regional Director at Woodland Manor Care Home
Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.
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Review from L H (Friend of Resident) published on 23 June 2022
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Reply from Libby Miles, Client Services Manager at Woodland Manor Care Home
We're delighted your friend has settled into her new home here at Woodland Manor and we thoroughly enjoy spending time with her! Thank you for participating in our home's events and activities, the more the merrier!
All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Z D (Daughter of Resident) published on 23 June 2022
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Reply from Jon Catterwell, Regional Director at Woodland Manor Care Home
Thank you for the kind comments, which I will share with the staff team at Woodland Manor. I am sorry, however, to hear you have had problems with the laundry and communication with the management team. We have regular management support within the home whilst we await the start of the new home manager and I will pick up these issues immediately.
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Review from Ronald D (Relative of Resident) published on 6 June 2022
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Reply from Dionne Kingsley, Head of Client Services at Woodland Manor Care Home
What wonderful praise - thank you so much! I will be sure to share your feedback with my colleagues.
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Review from J Y (Daughter of Resident) published on 10 May 2022
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Reply from Wendy Healy, Client Services Manager at Woodland Manor Care Home
Thank you very much for your wonderful comments about your parents' care, accommodation, lovely gardens and the environment. I'll ensure the whole team receive your feedback as it will be very much appreciated.
Warmest regards
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The Review Score of 9.8 (9.795) out of 10 for Woodland Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.795 for Woodland Manor Care Home is calculated as follows: ( (456 Excellents x 5) + (86 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 556 Ratings = 4.795
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodland Manor Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2020
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Job Title: Home Manager
Joined: 2022
Hello, my name is Cristian Grozav, and I am the Home Manager here at Woodland Manor.
I am a highly motivated and compassionate individual with over 9 years of experience in the healthcare sector. I have dedicated my career to enhancing the quality of life of residents in my care and ensuring the smooth operation of the care facilities I manage. My expertise lies in managing day-to-day operations, leading a diverse team and implementing best practices to provide exceptional care and support for our residents and their loved ones.
In 2014 I began working as a healthcare assistant whilst waiting for my nursing registration, and I advanced through various roles within the company, demonstrating consistent dedication and acquiring new skills at each level.
By utilising my own experience, qualifications and personal dedication, I aim to ensure that every resident living at Woodland Manor receives the highest standard of care and enjoys living in a safe, supportive and enriching environment.
Job Title: Client Services Manager
Joined: 2022
Hello, my name is Carmen, and I am the Client Services Manager here at Woodland Manor.
I was born and raised in Rome but have lived in the UK for over 20 years. I am adept at adapting to different situations, people and cultures due to my experiences working and living abroad and in multicultural environments.
I am a highly enthusiastic person who promotes a person-centred approach, starting from a family's initial visit. Teamwork is also very important to me as it reflects a collaborative and supportive approach to achieving a common goal, which is contributing to the overall well-being of our residents.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodland Manor Care Home to verify any information. View our terms and conditions. Woodland Manor Care Home has an Enhanced Service - more info.