Review from Ethna C (Wife of Resident) published on 21 May 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was a resident of Woodstown from June 2021 until his death, aged 80, a month ago. He had a severe stroke in 2020 and was physically very dependent. I wanted to send a review particularly reflecting on the last few months of his life. He came to Woodstown after trying two other nursing homes.
We chose Woodstown because of its specialist facilities, gym and in-house physiotherapy, and staff expertise. This was a good move for him, the care was excellent, with personalised physiotherapy plans, updated regularly. The care staff created a family atmosphere as did the housekeeping team. Knowing that his condition could not improve, we had discussed end-of-life and asked that he should not go to hospital but continue to be nursed by the staff he knew, in familiar surroundings. Everything was done for his comfort. He had one-to-one activity time with music, relaxation, sensory lighting. The staff ensured that his death was as peaceful as one could wish for.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
29 Apr 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Woodstown House registered for?
Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Woodstown House have?
There are 40 Single Rooms.
What are the Facilities & Services at Woodstown House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Woodstown House to the centre of Banstead?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
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