Care Home Owned by Friends of the Elderly in Essex

There are clear lines of accountability with the Shift Leaders being an accessible and efficient point of contact for Staff, Residents and Relatives alike as well as the Home Manager.
There is a stable core of regular Staff and Agency Staff use mostly seems to be small.
I have chosen this Care Home for both of my elderly relatives to live in and I feel happy with my choice.

and maintenance are consistenly cheeful and friendly and the home is always clean and fresh. Our mum is really well cared for and loved by everyone and it's clear to us that the staff love what they do. The rooms may not be the biggest and the facilities may not be the best, but to us this is a secondary factor. Our only other observations are that it seems to take a while for work on the home to get done once decisions are made, but that's probably because we don't understand the processes involved. Also, that although the gardens are lovely, it would be nice if they were more accessible. Overall New Copford Place is just a very pleasant place for our mum to be and for us to visit.

I would like to stay again when my daughter goes on holiday.

with fresh flowers on each table. The staff were all professional, friendly and helpful. Although my mother decided not to stay (she wasn't ready) we would not hesitate in choosing New Copford Place for her to stay permanently.

you New Copford Place for being there when we and Mum needed you. Our thanks to everyone, especially the budgie!

members visited - he said he was being well looked after, had good food, friendly helpful staff, with a real 'homely' feel. Everyone commented on how clean and fresh the home was. His own room was great with a nice bathroom and comfortable bed.
There were no issues with taking him out temporarily during the day for family visits and he certainly enjoyed his 'wee dram' in the evenings. He really enjoyed being able to sit in the courtyard on sunny days. He said it was nice to be able to walk in the gardens and nice having a mix of TV and quiet rooms.
Should the need arise in the future, there will be no need to look around. New Copford Place will be our immediate, preferred first choice. Thank you and well done all.

for by lovely staff. He has joined in with activities and has been out and about on trips. He does have days where due to his dementia he doesn't understand why he is there but staff give lots of reassurance to him and I can clearly see how much they care for him and all their residents.
All staff are lovely; they keep me well informed and as a family, we are always welcomed in with a smile and friendly chat.
On a personal level, I have found the support from everybody to be fantastic; it can be hard to see someone with Alzheimer's and upsetting at times, but everybody has been so kind and supported me as well.
I personally cannot recommend this care home enough.

cannot be faulted for the kindness and care they show towards the residents, and the whole atmosphere in the place is friendly and welcoming. They were so good with my mum and I would definitely recommend this home.

the chef had left, so the food served wasn't as good, but a new chef is now in post, and this has improved again. The rooms are relatively small, but they are comfortable and can be personalised with the resident's own furniture, etc.
Overall, we feel residents are treated with care and as individuals. We would recommend New Copford Place for short-stay or long-term residency.

She is well looked after and enjoys the meals. Her room is kept tidy and clean. The new activity manager is putting together an extensive activity plan and we receive weekly planners so that we can come along and join in too.

floor, giving easy access to all rooms.
The dining room, in particular, is like a restaurant with tablecloths, flowers and even menus, and the food is delicious!
All of the rooms are beautiful: clean, warm and cosy. We were able to furnish my mother’s room with her own curtains, desk, large photo boards and books, which has made all the difference to her settling in. She is immensely proud of her room and calls it her home from home!
I’ve saved the best ‘till last! The staff are wonderful! They are all efficient, friendly, welcoming, warm and happy! Nothing is too much trouble. The same can be said of the managers, who are at the helm and brilliantly running this beautiful residential home!

are so nice, from management to staff in the office and carers. My mum gets on really well with all the staff, and the staff are fond of her and know her. So nice to see. Very clean and well-managed home. After trying several other homes which did not work out too well, Copford Place was by far the best in every way. The staff work as a team, which means everything is running as it should.

the managers. Following the relaxation of Covid restrictions the visiting was completely open; there are many places to sit and chat, their bedrooms, the gardens, one of the many lounges and the dining room. The staff were always very welcoming and caring of me, always a chat, and (if I timed it right) a cup of tea and cake. I always felt that Mum was safe, cared for and in the best place possible for her. Inevitably all things come to an end and Mum’s death was handled beautifully by the staff, I was there and they were fantastic in their presence and knowing when I was happy to be left alone with her too. I could not have asked for a better 2+ years for the last years of her life.