Care Homes Owned by Friends of the Elderly in London

This home has a dedicated experienced team. Every person is made is given individual care and attention. The staff always go the extra mile. An effort is made to have varied activities each day. The food is fresh and high quality

The service and care that my aunt is receiving is excellent. We feel that she is in safe hands and since moving to Orford house she has become much happier and relaxed. I would recommend this as a care home to anybody.

They all deserve a medal!

This is a fantastic day care facility that really caters for the needs of all users. The staff are very tuned in to the individual needs of the users, taking great care to know them personally and work with their needs. My Mum had a lovely time. I wish all facilities for the elderly and those with dementia were like this!

Mum really is happy there and the staff really care for her.

Thank you so much for making the past year so much easier for my family.

From the very first day, the staff were warm, welcoming, and incredibly understanding of her needs. They created a safe, stimulating, and compassionate environment where she felt not just cared for, but genuinely valued. Every time she returned home, she was smiling, engaged, and eager to share little moments from her day - something we hadn't seen in a long time. Even though her time there was brief, she absolutely loved it, and we felt a huge sense of comfort knowing she was in such capable, kind hands. The team clearly go above and beyond for every person who walks through the door.

The Manager and staff at the Day Centre are very welcoming, friendly, caring & helpful. They took very good care of my mum when she attended the day centre and made sure she was comfortable and happy. My mum enjoyed all the activities run by the day centre & there was always a happy & friendly atmosphere at the centre. Thank you Friends of the Elderly for ensuring my mum had an enjoyable time when she attended the Day Centre.

Early days for dad at Orford House but I feel confident that he is being well cared for. On visits I have seen that he is being treated with dignity. Great efforts are being made to accommodate Dad's individual needs. Thank you to all staff for the warm welcome our family has received.

My mum was a resident for 7 years. We couldn't have hoped for her to receive better care ,time and attention from fantastic carers and staff. The home is comfortable,in a fabulous setting and in addition to care provides for a wide range of play and social activities. Often said and quoted ' if only other Care Homes were like this'

My mum was diagnosed with Alzheimer's and as a family we needed some support with mum during the day, to ensure she still has entertainment and activities, as I work full time. Wallington day centre was able to provide this experience for mum, mum really enjoyed going to the day centre and the staff were so lovely. Unfortunately mum's illness progressed fast so we had to move her to a full time care home, but we know mum was super happy to stay at the day centre if she could. I would recommend the day centre for anyone that wants to ensure there loved one is looked after well and provides stimulation, other than just TV. The day centre staff are all wonderful and we miss them very much.

Extremely caring and considerate team who prioritise the wellbeing of my sister which is greatly appreciated. Love all of the efforts made for all the different activities which take place daily.

They understand all my wife's problems (which are many)

Mum, 96, has been attending Friends of the Elderly Wallington Day Care twice a week for nearly 2 years. Those two days a week became part of our routine and I know mum looked forward to her visits. Staff welcoming, kind, friendly, attentive, always made her feel welcome. Lovely, tasty food. Lots of warmth and chats. Sadly, mum has had to go into a care home because her legs are failing her. I want to thank the manager and the team for their unfailing support and kindness to mum. It was much appreciated.

Great Open Day at Orford House - really get the impression it's like one big family. The staff always come across as so caring and yet aware when they need to intervene. It's nice to know my mother is in good hands.

Brilliant!

I enjoy my time at the Day Centre. The staff and food are excellent and the games and crafts are very helpful to me. I am very glad that I was able to get the chance to attend the centre.

My mother has been with Friends of the Elderly for some years and is now very frail. I cannot fault the care she receives. She has needed everything done for her, including feeding, for quite some time. I am impressed with the presentation of her food and the time taken to ensure she eats all she needs. Although Mum enjoys her own company, attention is paid to giving her stimulation. The surroundings always appear clean and tidy. During Covid, so much attention seems to have been paid to the safety of the group of residents, and agile thinking, such as visits through the windows, was welcome. I am so very grateful to all the staff who care so kindly.

The thoughtfulness and attention to detail are very obvious, and my siblings and I are so relieved to see our mum relaxed, happy and well cared for.

Regardless of the effects of the pandemic, my family and I have several significant concerns about how the home has been managed during the last two years (2020-2022). I have made complaints about this. Improvements are definitely needed, notably in safety, overall organisation, communication between staff and with residents' families.