Care Homes Owned by Halcyon Care Group in North Lincolnshire

I was well looked afte, never neglected, food very good. The place is bright and clean and 99% of staff excellent.

I would just like it a bit cheaper. Overall exerlant place for my mother to stay.

Staff great and friendly. They need a medal for putting up with my mother in law.

Us as a family are very happy that mum is in Clarence House. We had her brought here from the hell hole she was in. The carers are in our opinion are marvelous, although over worked, they greet us like their own family. We know mum can be can be very cantankerous and demanding, but also know she is being very well cared for, lovely clean bright room, lots of nice entertainment for the residents etc. nice food.

Caring, compassionate, respect, kindness and understanding. Staff are excellent and cope with all sorts of problems which the residents may have. Explaining to dementia patients particularly. They have a great sense of humour and make it a happy place for the residents while retaining their professionalism. Nothing is too much trouble. Food and cleanliness are very good. Hygiene is very good.

Professional, but personal. It's a difficult balance, they had it spot on.

The house is beautiful and well cared for. The food looks appetising and fresh. 10/10 for me!

My father is currently in Clarence House since his release from hospital. He is very frail with limited mobility. The care he has received has been brilliant. The staff are so friendly and caring towards him, it really has given him a better standard of life after he had just about given up on life. I cannot thank the staff enough for the care he is receiving. A big thank you.

My brother has been in the home for a very short period, but the change in his condition and appearance is amazing. The staff are friendly, and nothing is too much trouble; they take the time to speak to you, are very supportive and treat family members with great care and dignity. The senior on duty has been nothing but kind, caring and supportive, and all the staff say hello and greet you and make you feel very welcome. Excellent care home.

My mum was looked after really well, they were very helpful and nothing was too much trouble, they cared for her with dignity, and she was very happy there. She was only there for two weeks, but in that time she got to know all the staff by their first names, she had a lovely room and was sad to leave.

Overall the experience for Mum was very good. It was a stay of 12 days waiting for a place in rehabilitation for a broken hip. The staff and management were lovely, they were short staffed but that is the case in most care homes these days. The room was small but can't complain as not paying and she couldn't walk anyway. She had a good size TV in her room and even participated in some activities the home put on. The facilities such as bath, shower and gardens were excellent.

Although my mum has only been a resident at Clarence House Care Centre for three weeks, I am very happy with the care and support she (and family) is receiving. All staff are friendly, treat her with dignity, nothing is too much trouble, care is not rushed. We have had bad experiences elsewhere during respite periods and home care, I do not worry and have peace of mind when we leave after a visit. The home and staff have a very calming approach. Would recommend this care provider.

I was welcomed into Clarence House Care Centre along with my mum, who stayed for nine days. The staff and management team were excellent and were very helpful and caring. The organisation of Mum's medication was excellent. All staff and management team were very friendly. The security into Clarence House was also very good. I felt as though my mum's care needs were met efficiently and with great satisfaction.

Very comfortable.

The staff are efficient, friendly and caring. Issues are dealt with promptly and sympathetically. My mother is comfortable and happy. Visits are organised efficiently under the pandemic restrictions.

To all the team - thank you.

Mum is very well cared for at Clarence House. All the staff are very helpful and do everything that they can to keep Mum safe and well. I live some distance away, and I am very assured that Mum is in safe hands at all times.

In the meantime, until that can happen, many thanks to all at Clarence House for looking after my mum and all our loved ones so well!

A pleasure to visit. Excellent all round.

My mother suffers with Alzheimer's disease. She has been admitted to the care home after being tested for Coronavirus (care home manager has organised and supported us throughout the process). I wasn't sure whether Mum will make it at the care home but thanks to staff at Clarence House she did. Mum is well looked after and happy. I have got peace of mind, I can sleep at night knowing she is safe.