Care Home Owned by Halcyon Care Group in Somerset
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Somerset for Halcyon Care Group are showing below.
View the details of all 13 locations (with 373 reviews) owned by Halcyon Care Group
Halcyon Care Group Locations in Somerset (1)
The Firs Care Centre
9.5
11 reviews
251 Staplegrove Road, Taunton TA2 6AQ
"My Sister Margaret (Meg) was given the best care possible for the last days of her life. Wonderful staff. Happy atmosphere. Very…" Read all 11 reviews
Location Type Care Home
The Firs is a residential and Nursing home, situated in Taunton, Somerset. The Firs is an individual home, registered to care for 40 elderly residents requiring nursing and non-nursing care, specialising in; early stages of dementia, palliative care,… Read more about The Firs Care Centre
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 40 Rooms
- from £850 / week
Halcyon Care Group Reviews in Somerset (11)
9.3
Halcyon Care Group has a Group Review Score of 9.3 (9.327) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Halcyon Care Group must have a Review Score.
Review of
The Firs Care Centre
from Diane C (Sister of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Sister Margaret (Meg) was given the best care possible for the last days of her life.
Wonderful staff. Happy atmosphere. Very welcoming by everyone.
Helen the Manager was delightful and made Megs move into The Firs faultless.
Wonderful staff. Happy atmosphere. Very welcoming by everyone.
Helen the Manager was delightful and made Megs move into The Firs faultless.
Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre
Thank you so much for your kind review,We really appreciate this lovely feedback!Kindest regards and our deepest sympathy for your loss.
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Review of
The Firs Care Centre
from Liz C (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank everyone at the Firs enough for taking care of my Mum. She was only with them for 4 weeks before she passed away but it was evident to myself and the whole family that the entire team at this home are outstanding. I witnessed true care given to all residents, regardless of their role they
made time to stop and talk to everyone, they sat with them and helped when necessary. I appreciate that the building itself is a little less pretty on the outside then some other home's but do not judge a book by it's cover. Inside is lovely and bright, clean and spacious. Remember it's the people inside the building that make the difference to the care given not bricks and mortar. The manager and the team are absolutely amazing, and I couldn't have wanted more for Mum. My Father is already asking to move it as he was so impressed.
Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre
Dear Liz, Thank you for your kind words ,we are very regretfull about your Mum passing away.Kindest regards and our deepest condolences.
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Review of
The Firs Care Centre
from N G (Son of Resident) published on 26 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, the care workers are good and attentive to my mother's needs. They treat her well and she seems reasonably happy. Overall, the food quality is reasonable though I feel that the last meal of the day could be more wholesome. The room itself is okay. Decent bed and chair, and other equipment.
Toilet facilities are basic and can be a little dirty at times. She gets her medication on time though I'm not sure if they check that she takes it. She gets exercises to do by some carerworkers. Bit hit and miss. Activites seem good though early days as she has only recently started engaging with the activities coordinator.
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Review of
The Firs Care Centre
from H M (Daughter-in-law of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My father-in-law says he likes living at The Firs Care Centre because everyone is in the same boat! The staff are friendly and he feels safe. He also says the food is good.
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Review of
The Firs Care Centre
from Jan A (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I am only able to review my husband's care for the last 7 days as yet, I believe it is very early days to make a proper review. Up until today the03/10/2024 I have found any concerns from me, are answered honestly. In some areas, communication in English could be better not only for the resident but
the carer.
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Review of
The Firs Care Centre
from S R (Sister of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very satisfied with the service provided. My sister's friends travel over 100 miles to visit and always say an extremely good and friendly atmosphere. Thank you.
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Review of
The Firs Care Centre
from Malcolm H (Stepson of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have no problem with the home looking after Dad. All the time he has been here any problems or concerns have been addressed quickly with the staff always happy to do things when asked to. The nurses also helped Dad with his health, heart problems and chest problems. Please continue to look after him.
Thanks.
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Review of
The Firs Care Centre
from M F (Husband of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
It took my wife a little while to become accustomed to the staff and surroundings. In her condition, it would never have been easy to just drop into place. The staff was always friendly and helpful and even persistent when needed but always with a smile and kind intent. I'm grateful for the care given
to my wife for such a short period.
Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre
Thank you for your kind review sir. We are grateful to have cared for your loved one. We will miss having you around. Kindest regards.
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Review of
The Firs Care Centre
from S J (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Our father has been very happy in The Firs. He especially likes the food and appreciates all the kindness shown to him. The overall ambience of the home has improved and it is nice to see activities taking place.
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Review of
The Firs Care Centre
from Jacqueline D (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff very attentive, not only checking on Dad but checking in on me.
Two members of staff in particular kept checking on us all night and made sure I was warm enough, and brought in an extra chair so I could be more comfortable.
Two members of staff in particular kept checking on us all night and made sure I was warm enough, and brought in an extra chair so I could be more comfortable.
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Review of
The Firs Care Centre
from A H (Daughter of Resident) published on 16 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the home very good. Everyone is very friendly and dad has been very happy here. A big thank you to all for making dad's time here all good. The carer team are so good with all the things they do and the food is very nice. Dad is well looked after here. Thank you all for looking after dad.
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