Halcyon Care Group in Devon | 3 Care Homes

Review of
Culm Valley Care Centre
from Sally T (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My mother moved to Culm Valley Care Home in July. Me and my siblings, and mum's carers who remain in place to visit her weekly, are all very pleased with the care provided. All the staff are very kind to mum, and us. They are considerate, polite and there to lend a hand if help is needed on our visits.

They are sensitive to mum's needs. There is plenty of communication between staff and residents.
The reception staff listen carefully to all my concerns & desires to keep my mum comfortable. They are always cheerful and nothing is too much trouble, being super efficient & dealing with everything quickly & professionally.
The activities are plentiful & varied and the activities lady is very jolly & imaginative, doing her very best to include as many people as she can and the staff are also good at joining in.
The home is spacious, with pleasant areas to move around in. There are a few areas in need of updating. Perhaps more air freshener upstairs would be nice :-)

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your very positive comments. We have an open door policy and are happy to hel;p at anytime

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Review of
Culm Valley Care Centre
from J R (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Mum has been welcomed into the Culm Valley family with opened arms. The friendliness, warmth and caring nature of all the staff has taken away a huge amount of pressure, Mum's every need is catered for at the touch of a button. It is a joy to see Mum so happy and animated.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, I am so pleased Mum is happy here

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Review of
Culm Valley Care Centre
from J R (Granddaughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

We are so completely blown away by the care my Grandmother is currently receiving at Culm Valley.

From the moment we arrived with her we were all made to feel welcomed.
The staff did an excellent job of settling her in with dignity, and directing the conversations at her rather than us which was

such a gentle nod to her still having some independence and choice during a difficult, and probably frightening, transition in her life.

We're seeing a whole new side to someone that was previously sedentary and disinterested in any activities or leaving the house. This is, in no small part, thanks to the staff and residents at the home who have made her feel so at home and comfortable in such a short space of time.

The food is amazing; we attended the harvest Festival yesterday and the quality and quantity of food was really good.

We were a little dubious after reading some of the negative reviews, but our experience has been excellent so far.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your positive comments, we are delighted that your Grandmother has settled so well.

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Review of
Ashdowne Care Centre
from Vincent C (Partner of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

I am more than happy with this home. The care my wife git from all the staff is second to none, I would like to thank them all for the care which my wife received.

Reply from Nic Ciobanu, Registered Manager at Ashdowne Care Centre

Thank you, these are very kind words and we are very grateful for your positive review

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Review of
Ashdowne Care Centre
from Sue K (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

A very caring place. Mum was made very comfortable and welcome. Fresh laundry smell as you walk through. Real friendly atmosphere. Would recommend the care centre.

Reply from Nic Ciobanu, Registered Manager at Ashdowne Care Centre

Thank you so much forbyour lovely and kind words!We look forward to having and spending more time with your mother in future.

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Review of
Culm Valley Care Centre
from Jilly M (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

I could not have asked for better care for my husband at Culm Valley. All the staff were efficient & polite. The care he received in his last hours was superb.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for leaving a review, we are very pleased that you had a positive experience, it was a pleasure looking after your husband and getting to know you

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Review of
Ashdowne Care Centre
from Sonia E (Niece of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

My aunt moved into Ashdowne Care Centre in August 2024, I found the home to be very welcoming & the staff were extremely kind towards my aunt & myself. Nothing was too much trouble to do for her. Aunt was very difficult to be dealt with, but carers were super with her.

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Review of
Culm Valley Care Centre
from P Y (Son of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

A family member has been cared for at Culm Valley for the past couple of years. Neither we nor our relative can fault the standard of care which is provided by all the staff at the nursing home. The staff are all kind, compassionate, caring with good knowledge and hands on skills providing excellent

elderly care. Regular seasonally based activities are put on, to provide enrichment for the residents, who are encouraged to take part. The food is good quality, home-made, using quality local suppliers where possible. We know our relative is in safe hands.

Reply from Nic Ciobanu, Registered Manager at Culm Valley Care Centre

Thank you so much for your kind words and lovely review!

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Review of
Ashdowne Care Centre
from Claire C (Daughter-in-law of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

Although my mother in law only had a short time at Ashdowne, the care she recieved was second to none. Nothing was too much trouble and the staff went above and beyond for our family in her final few days. The staff were always willing to help and looked after us too. We will never be able to thank

them enough for what they did for her and our family.

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Review of
Culm Valley Care Centre
from Mark H (Son of Resident) published on 12 March 2025 Submitted via Website • Report

Overall Experience

My mother was transferred to Culm Valley from the RD&E Hospital on January 14th, 2025, for palliative care. She lived for a further month or so. During that time, I was extremely impressed by the high quality of support and level of nursing care. My mum was made very comfortable, and died peacefully

on February 21st. The staff were always courteous and considerate to me and my wife, and mum was always treated with the highest of regard and respect. She was never made to do anything she didn't want to. As an aside, the food looked good - certainly a step or two up from the hospital.
So, if you have a relative that is coming to end of life and it's important to you that they pass in comfort with care, support and dignity, I would recommend that you consider the Culm Valley Care Centre in Cullompton. Five star all round.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your kind words, we are pleased your Mother was always comfortable here. It was a privilege to be able to look after her at the end of her life and support to you through the process.

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Review of
Ashdowne Care Centre
from Alan B (Son of Resident) published on 23 January 2025 Submitted via Website • Report

Overall Experience

I felt compelled to write this review for the exceptional care provided to my mother during her stay at Pinnex House/Ashdown Nursing Home.
The high level of professionalism and dedication I witnessed from every member of staff. From the nurses and care assistants to the kitchen staff and housekeeping,

everyone demonstrated a genuine care and respect for the residents, while maintaining a friendly and supportive atmosphere.
This compassionate approach was evident not only in the excellent care provided to my mother but also in the way staff interacted with other residents and their families. The respect and dignity afforded to all was truly commendable. I believe this positive and supportive environment significantly contributed to my mother's well-being during her stay.
Thank you again for the outstanding care provided to my mother and all the residents of Pinnex Moor House Nursing Home.

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Review of
Ashdowne Care Centre
from Janet B (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My mother underwent an operation and following a month-long stay in hospital needed further rehabilitation care before eventually returning home. She and my father have been married for 75 years and she found it extremely difficult to be parted. The staff were very welcoming to my father who spent hours

with her every day. From the moment we were offered a place at Ashdowne Care Centre we were reassured. The manageress came into the hospital to meet with the family and discuss the care needed and to chat with Mum to make sure this would be a good fit. My sister and I then met with the nursing manager. Her comment of "this is the home of the residents and I feel it a privilege to work here " really summed up the whole philosophy of the home. Each and every member of staff we encountered from there on has been, kind, caring, efficient and above all "smiley". Mum has been in for 5 weeks and is well enough to now return home. A heartfelt thank you to all!

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Review of
Ashdowne Care Centre
from Maria H (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

We arrived at Ashdowne Care Centre understanding we had a short time left with Dad. It has been about just looking after Dad and caring for his needs ie his catheter and swabs for his mouth as he's not been able to drink or eat. The staff are amazing, they come every hour to tend to Dad. He is made

as comfortable as possible, the level of care is exceptional actually not only for him but for my mum, they have truly been the very best they could be for them both. I'm so grateful. They turn Dad every hour and they have had a lovely clean room with every facility necessary. I would not hesitate to have Mum here or recommend to others. We as a family are so very grateful to everyone, the staff are amazing.

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Review of
Ashdowne Care Centre
from Sheelagh B (Friend of Resident) published on 26 November 2024 Submitted via Postal Card • Report

Overall Experience

All staff encountered were very helpful and pleasant. The care seemed excellent. Nothing was too much trouble. The lady I visited was very contented and comfortable.

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Review of
Ashdowne Care Centre
from Mark H (Son of Resident) published on 26 November 2024 Submitted via Postal Card • Report

Overall Experience

The care Dad received in his final days was exceptional. A sad emotional experience was eased with such a wonderful high standard of care and kindness as well as empathy for the family. On behalf of our family a big thank you to Ashdowne Care Centre.

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Review of
Culm Valley Care Centre
from Rosemary G (Daughter of Resident) published on 3 October 2024 Submitted via Website • Report

Overall Experience

My mum has just celebrated her 100th birthday and loves to watch snooker. Because of her complex needs, she is now bedridden and was unable to watch the tv. One phone call to a staff member at Culm Valley and mums room was rearranged to facilitate mum being able to watch tv again. Many thanks.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

So glad we could improve her quality of life in such a simple way.

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Review of
Knappe Cross Care Centre
from Kathleen A (Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

Upon leaving the hospital I awoke to a warm and friendly welcome at Knappe Cross Care Centre. I had no idea what had happened to me but it didn't matter because I soon became a part of it all, soon I was a happy resident and still am.

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Review of
Culm Valley Care Centre
from M R (Brother of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

Thank you to all the staff at Culm Valley Care Centre for the attention and care you provide my brother. I rest in the knowledge that he is being very well looked after. Staff are attentive to his needs, he is checked regularly and treated with respect together with some delightful senses of humour!

There are always all sorts of interesting posters and leaflets of activities and lovely items for sale in the main entrance hall and always a cheerful welcome whenever I visit together with an atmosphere of calm and quiet efficiency. Thank you.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, we are always here to support families as well as residents.

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Review of
Culm Valley Care Centre
from Matt B (Son of Resident) published on 2 May 2024 Submitted via Website • Report

Overall Experience

Mum was admitted here on a Pathway 2 discharge from the Hospital following a fall at home where she had pelvic and spinal fractures. She was unable to weight bear for the first 6 weeks (4 weeks at home 2 weeks in the hospital) and therefore stayed for a total of 10 weeks, during this time it was clearly

evident that it was an extremely well-run home. The admin staff is really friendly and this makes for an excellent first impression. The nursing and care staff are extremely warm, caring, and totally person-centred. I was completely reassured that my Mum was safe and her needs were more than being met. Mum, a retired Nurse was very impressed with the care and communication from the nursing and care team.
I am a senior Nurse in the NHS and give high praise indeed to Culm Valley Care Centre.

Reply from Ann Bright, Registered Manager at Culm Valley Care Centre

Thank you for your feedback, which has been shared with our staff team.

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Review of
Ashdowne Care Centre
from B T (Wife of Resident) published on 19 April 2024 Submitted via Postal Card • Report

Overall Experience

The care staff at Ashdowne treated my husband with dignity and compassion. They always kept me informed of any changes in his condition and supported me through a very difficult time. Because of his dementia, he wasn't always the easiest resident to cope with but they made a great effort to meet his

needs. Thank you.

Reply from Nic Ciobanu, Registered Manager at Ashdowne Care Centre

Thank you for your kind words. We are very grateful to you and your family.

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Care Homes Owned by Halcyon Care Group in Devon

Halcyon Care Group Locations in Devon (3)

Halcyon Care Group Reviews in Devon (93)

Culm Valley Care Centre

Culm Valley Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Ashdowne Care Centre

Culm Valley Care Centre

Knappe Cross Care Centre

Culm Valley Care Centre

Culm Valley Care Centre

Ashdowne Care Centre

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