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9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Havering Care Homes Ltd in London

Only the locations & reviews in London for Havering Care Homes Ltd are showing below.

View the details of all 2 locations (with 50 reviews) owned by Havering Care Homes Ltd

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Havering Care Homes Ltd Locations in London (2)

 - Browse 2 Care Homes owned by Havering Care Homes Ltd in London
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Havering Care Homes Ltd Reviews in London (50)

9.3

Havering Care Homes Ltd has a Group Review Score of 9.3 (9.251) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Havering Care Homes Ltd must have a Review Score.

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Review of

Abbcross Nursing Home

from M A (Daughter of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my very unwell mother. Care for patients and relatives also. 5 star service highly recommended.


All carers and management are very welcoming and approachable.


Residents food cooked fresh on site.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThankyou very much for you kind words. I will be sure to pass them onto all the staff involved
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Review of

Abbcross Nursing Home

from M W (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum arrived here the staff have been amazing nothing is too much trouble , it really feels like home and mum is very happy here , I highly recommend Abbscross, mum came in on assessment and we are hoping she gets to stay full time .
Reply from Michael Armstrong, Operations Director at Abbcross Nursing HomeThank you for the lovely feedback, we will share it with the team.
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Review of

Abbcross Nursing Home

from M W (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here at Abbscross have been very caring and thoughtful, very happy with the treatment my mother has received from the staff
A very well run care home with very friendly staff
Adequate parking provided
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Review of

Abbcross Nursing Home

from Peter T (Son of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted as part of Discharge to Assess and has now become a permanent resident. My thoughts focus on the wonderful friendly and helpful staff. Though the building may be a little older than some of the modern Homes this is more than compensated by the wonderful staff. They encourage a
community spirit in the central lounge area which is vitally important in my opinion.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you on behalf of the Abbcross Team for your wonderful comments. I will be sure to pass them on!
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Review of

Abbcross Nursing Home

from S M (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was taken ill last night and although it was such a worrying time for us all I cannot thank the carers and nurses enough for all their help with not only mum but with us her family. Halifa was amazing at organising the ambulance and speaking to me at length and keeping me updated. She rang me
at home and i knew mum was in great hands.and took so much of.the worry away Raj also kept me upto date this.morning, letting me know how mum was, also about the GP.coming etc and what they said. She always has a big smile on her face and makes my daughter and I feel so welcome and best of all makes us laugh!! We love this nursing home and know Mum couldn't be in a better place so thank you all so much xxx
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for you kind words. I will be sure to pass them on to the team
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Review of

Abbcross Nursing Home

from Emma D (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into this care home mid August 2025. He was very fretful and restless during his first few days and nights but the staff worked with him and constantly reassured him. He is now much more relaxed and settled in his new surroundings. We were able to bring furniture from home and was given
a bigger bedroom to accommodate everything. The staff are kind, caring and compassionate. They listen to your concerns and act on them. I feel reassured that my dad is safe and being well cared for. The food is very nice and the variety is wide. I am very pleased with Abbcross Nursing Home
Reply from Andrei Vosloban, Home Manager at Abbcross Nursing HomeThank you very much for the kind words, we will continue to provide the highest quality of care to your dad that we can possibly can!
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Review of

Abbcross Nursing Home

from Allan B (Nephew of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so impressed with Abbscross Romford. The standard of care given to my aunt went above and beyond what I expected. From the time she entered your care she became so up beat and enjoyed her life beyond what she was experiencing in her previous living arrangements. The staff are so attentive to the
needs of the residents and interacted with them. The management is always on hand and supports the staff in every way.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much. The team thought very highly of your aunt, and it was our pleasure to care for her. I will be sure to share you're wonderful feedback with the team.
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Review of

Abbcross Nursing Home

from Barry B (Nephew of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was a resident at Abbcross Nursing Home from June 2024 until her death on 25th August 2025.
On her arrival at Abbcross, she was frail, with many medical conditions.
The staff made her so welcome and comfortable and very soon she perked up and found a new lease of life. She soon became an
extremely popular resident, helping others and taking part in so many activities.
We cannot thank Abbcross enough for looking after her and giving her such wonderful care.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your wonderful feedback. You're aunt was a fantastic character and it was our pleasure to take care of her. I will pass on your comments to the team.
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Review of

Abbcross Nursing Home

from Kim T (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about Abbcross Nursing Home. All the staff have been amazingly kind and caring to my Dad and supporting me when things have been extremely difficult due to Dad having dementia. The chef is an amazing cook who produces some fabulous meals for the residents and homemade
cakes, sandwiches and sausage rolls etc! Two iother members of staff are great at explaining procedures and supporting the families of their residents. All the carers (too many to mention) are so caring and kind and empathetic with the residents. They work hard to make sure they are all comfortable and all needs are met. My Dad has been happy here and that is all that matters. It has been an easy transition from hospital to Abbcross and he seems settled and happy. Thank you Abbcross for everything!
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your wonderful review of Abbcross. I will be sure to pass on all of your comments to those involved in your dads care.
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Review of

Abbcross Nursing Home

from E T (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy in his care home. The staff are friendly and caring. They are always accommodating and let Dad treat it as his home. When we have had any questions or concerns they have dealt with them straight away.
Reply from Michael Armstrong, Operations Director at Abbcross Nursing HomeThank you for your lovely feedback. We really value all feedback which we share with the team and seek to learn from.
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Review of

Abbcross Nursing Home

from Diane H (Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident of Abbcross care home for a year now and can confirm a welcoming atmosphere from all the staff here who are very efficient in their care of the residents and nothing is too much trouble for them.
There is a good menu choice and the food is plentiful and nutritious and various
delicious desserts that are very popular.
There are well thought out activities in the communal lounge and one or two parties a year which the staff make a huge effort to make enjoyable. The garden is well maintained and a welcome place for residents to make the most of the fresh air in the fine weather
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you for your lovely review. We are so happy that you feel happy and well looked after at Abbcross. I will be sure to pass on your kind words to all those involved in your care.
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Review of

Abbcross Nursing Home

from S K (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all caring, friendly and supportive. The manager leads a professionally kind team who, make everyone feel welcome.
The pretty garden can be used by anyone and offers a breath of fresh air. It is good to sit and listen to the birds and watch the fish.
As the members of the staff team,
are usually the same they become trusted friends to the residents. Therefore this results usually, in a happy, friendly environment for the residents to live in.
The residents are encouraged to regard Abbcross as their home and feel free to have family and friends visit at a time convenient to them.
Visitors feel welcomed by the manager and staff at all times.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your really positive review. I will be sure to feedback your comments to all involved.
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Review of

Abbcross Nursing Home

from K S (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Abbcross nursing home beginning of march in 2025, she came from the hospital, the care she gets is fantastic, mum is very happy loves the carers who will do anything you ask them to do. I can't recommend another home for her. Like to give a big thank you to all the staff for her care.
Reply from jenny freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your wonderful review. It means so much to the team to have such positive feedback.
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Review of

Abbcross Nursing Home

from Lorraine F (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been cared for and treated like he is surrounded by friends and not in a care home.
I personally feel like we are home from home when I visit.
I have attended activities at the home and they are full of laughter and enjoyed by everyone.
It is such a difficult time when you have to
move from your home into care but this was not the case here.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you for your lovely review. We are so happy that you feel the way you do when visiting Abbcross. I will pass on your comments to all the staff involved.
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Review of

Abbcross Nursing Home

from Sharon S (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff who don't find anything to much trouble. Always a happy atmosphere when impacts on the patients. Cannot praise them enough. The staff always seem to be on point when it comes to the patients wellbeing. Always tell us if our father is not himself. My sister and I feel our father is
safe in their care.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you for your kind comments. I will be sure to pass them on to all involved.
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Review of

Abbcross Nursing Home

from Karen S (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves the family feel of the Home all staff are very kind and friendly and food is very good and her room is lovely clean and bright. The garden is well maintained they have a greenhouse and most of the residents are encouraged in the planting and growing of the plants and vegetables
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you for you lovely review. I will be sure to pass on your positive comments to all involved in mums care.
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Review of

Upminster Nursing Home

from A S (Brother of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and kind to my poor brother.
Thank all the staff.
Reply from Michael Armstrong, Operations Director at Upminster Nursing HomeThank you for your kind review, we will share your feedback with the team.
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Review of

Upminster Nursing Home

from P A (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion Upminster Nursing Home is a home from home Nursing Home, The staff are very friendly and attentive and do all they can to help and improve you. The food is cooked in house and is very good with a varied menu.
They also provide regular different entertainment in the afternoons! Rooms
are very cosy.
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Review of

Abbcross Nursing Home

from Siobhan B (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbcross Nursing Home in my eyes are the Gold standard in nursing care with compassion and kindness. My dear beloved mum spent her final 6 months here, she was safe secure, loved, clean, happy socialised and cared for, and we as a wider family could sleep at night knowing mum/nanny was safe. Her final
weeks days and hours were handled with compassion, dignity, and great medical care and we were able to stay as much as we wanted and were looked after so kindly. Every member of staff care, I cannot champion this nursing home enough to anyone. I have great lasting memories of my mum's happy safe days here and am forever grateful.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your wonderful comments, I will be sure to pass them on to all involved. It was our pleasure to care for your lovely mum and help support you all through this time.
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Review of

Abbcross Nursing Home

from M P (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been so happy since being here. It's been a long time since we've seen her smile. The staff are so friendly and helpful. The food is great. I personally will be popping in to visit a few residents.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing HomeThank you so much for your feedback. I will be sure to let the staff know your positive comments.
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