Abbcross Nursing Home, Romford, London
Abbcross Nursing Home, Romford, London
Abbcross Nursing Home, Romford, London

Abbcross Nursing Home seek excellence in the provision of personalised care, individually tailored to meet the needs of the community. The facility offers a home from home for frail elderly people or those with dementia related illnesses. Care workers work closely with the local NHS Trust through the PCT to provide specialised tailor-made solutions to those with higher dependency needs.

Please contact one of the Managers for further information, whether you need help now, or are planning ahead.

Group: Havering Care Homes Ltd

Person in charge: Kelly Brough (Home Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 24

Shared Rooms: 2

Rooms with ensuite WC: 26

Weekly Charges Guide: Nursing Care Single £750 – £950 , Nursing Care Shared (per person) £750 – £950 (These prices are only a guideline, please contact Abbcross Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Abbcross Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Abbcross Nursing Home has a Review Score of 8.1 (8.107)

The Review Score of 8.1 (maximum of 10) for Abbcross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Abbcross Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Abbcross Nursing Home is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.607 Points relating to the number of positive Reviews for Abbcross Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.6 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbcross Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbcross Nursing Home

  • Cousin of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

I visited my aged cousin at Abbcross on a number of occasions and was hugely impressed by the care and affection given to her. At all times she was treated with dignity and respect, tempered with humour, and most of all love. Whatever time of day I arrived to see her I was always welcomed, usually offered a cup of tea, and never made to feel as though my presence was an inconvenience. Even though my cousin had suffered a stroke that rendered her helpless, unable to even swallow, the few words that she was able to say were full of praise and gratitude for being in such a nice 'hotel'.
On one occasion I met the owner, who was sitting chatting to some of the residents. He seemed to know them all by name and told me he paid regular visits to both his care homes.
When my cousin passed away a member of staff attended her funeral bringing a beautiful red rose from the staff. It was her day off!
I cannot praise them enough, they do a very difficult job well, and with great sensitivity.

How likely would you be to recommend Abbcross Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

James Brennan, Owner at Abbcross Nursing Home responded to this review on 20 Jul 2017:

Thank you for your kind words and taking the time to write your review. These means a great deal to all of us, particularly the staff providing the care to our residents. It goes such a long way, so thank you!

My late Mother-in-law originally was moved here in December 2015 (local authority funded). My Father-in-law followed (self-funded) about 8 weeks later.
The home was very helpful in ensuring they were together as much as possible during their final 4 months together. Since the death of my Mother-in-law, Father-in-law has retreated into himself somewhat and does not participate in activities etc. Despite this, all staff treat him with dignity and regularly talk with him, making sure he has all that he needs. 2 staff members in particular, have gone out of their way to try to keep his spirits up.

How likely would you be to recommend Abbcross Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Submit a Review for Abbcross Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Abbcross Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abbcross Nursing Home