Abbcross Nursing Home

251 Brentwood Road, Romford RM1 2RL
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9.9 34 Reviews
  • Abbcross Nursing Home, Romford
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Show Abbcross Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenny Freeman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)

Visiting

  • Family is at the heart of the home and therefore visitors welcome throughout the day.

Parking

  • Limited parking on site, on street parking available near to the home

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Abbcross Nursing Home Reviews (34)

9.9

Abbcross Nursing Home has a Review Score of 9.9 (9.919) out of 10, based on 18 reviews in the last 2 years.
Over all time Abbcross Nursing Home has 34 reviews.

Overall Experience
  • 28
  • 5
  • 0
  • 1
  • 0
Date Published
  • 34
  • 11
  • 13
  • 18
  • 16
Reviewer Connection to Abbcross Nursing Home
  • 17
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 34, showing 1-20
Review from Shelley M (Daughter of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to stay at Abbscross after a 7 week stay in hosp. She has dementia and is unable to speak or feed herself etc. The transition.from living at home to residing full time in a nursing home was a big adjustment and abit of a shock. I can honestly say all the carers here have been so helpful and
friendly and I cannot praise them.enough for the care they give to mum. They always speak to her and explain what they are doing even though she cannot answer my.mum always took pride in her appearance and they always have her hair looking nice and is always dressed. We had to look for.another home as this was initially a temp arrangement but after looking at so many other nursing homes none compared to Abbscross so when we heard that a room had become available and she was able to stay full time we were over the moon. I cannot praise the the staff enough and, am so relieved she is now able to stay here on a permanent basis.
Reply from Michael Armstrong, Operations Director at Abbcross Nursing Home

Thank you for your wonderful feedback. We are glad we have been able to to continue to support you and your mum, it is great to have you as part of the Abbcross family.

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Review from Kim T (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but good things to say about Abbcross Nursing Home. All the staff have been amazingly kind and caring to my Dad and supporting me when things have been extremely difficult due to Dad having dementia. The chef is an amazing cook who produces some fabulous meals for the residents and homemade
cakes, sandwiches and sausage rolls etc! Two iother members of staff are great at explaining procedures and supporting the families of their residents. All the carers (too many to mention) are so caring and kind and empathetic with the residents. They work hard to make sure they are all comfortable and all needs are met. My Dad has been happy here and that is all that matters. It has been an easy transition from hospital to Abbcross and he seems settled and happy. Thank you Abbcross for everything!
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your wonderful review of Abbcross. I will be sure to pass on all of your comments to those involved in your dads care.

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Review from E T (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very happy in his care home. The staff are friendly and caring. They are always accommodating and let Dad treat it as his home. When we have had any questions or concerns they have dealt with them straight away.
Reply from Michael Armstrong, Operations Director at Abbcross Nursing Home

Thank you for your lovely feedback. We really value all feedback which we share with the team and seek to learn from.

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Review from Diane H (Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident of Abbcross care home for a year now and can confirm a welcoming atmosphere from all the staff here who are very efficient in their care of the residents and nothing is too much trouble for them.
There is a good menu choice and the food is plentiful and nutritious and various
delicious desserts that are very popular.
There are well thought out activities in the communal lounge and one or two parties a year which the staff make a huge effort to make enjoyable. The garden is well maintained and a welcome place for residents to make the most of the fresh air in the fine weather
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your lovely review. We are so happy that you feel happy and well looked after at Abbcross. I will be sure to pass on your kind words to all those involved in your care.

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Review from S K (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all caring, friendly and supportive. The manager leads a professionally kind team who, make everyone feel welcome.
The pretty garden can be used by anyone and offers a breath of fresh air. It is good to sit and listen to the birds and watch the fish.
As the members of the staff team,
are usually the same they become trusted friends to the residents. Therefore this results usually, in a happy, friendly environment for the residents to live in.
The residents are encouraged to regard Abbcross as their home and feel free to have family and friends visit at a time convenient to them.
Visitors feel welcomed by the manager and staff at all times.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your really positive review. I will be sure to feedback your comments to all involved.

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Review from K S (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Abbcross nursing home beginning of march in 2025, she came from the hospital, the care she gets is fantastic, mum is very happy loves the carers who will do anything you ask them to do. I can't recommend another home for her. Like to give a big thank you to all the staff for her care.
Reply from jenny freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your wonderful review. It means so much to the team to have such positive feedback.

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Review from Lorraine F (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been cared for and treated like he is surrounded by friends and not in a care home.
I personally feel like we are home from home when I visit.
I have attended activities at the home and they are full of laughter and enjoyed by everyone.
It is such a difficult time when you have to
move from your home into care but this was not the case here.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your lovely review. We are so happy that you feel the way you do when visiting Abbcross. I will pass on your comments to all the staff involved.

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Review from Sharon S (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff who don't find anything to much trouble. Always a happy atmosphere when impacts on the patients. Cannot praise them enough. The staff always seem to be on point when it comes to the patients wellbeing. Always tell us if our father is not himself. My sister and I feel our father is
safe in their care.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your kind comments. I will be sure to pass them on to all involved.

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Review from Karen S (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loves the family feel of the Home all staff are very kind and friendly and food is very good and her room is lovely clean and bright. The garden is well maintained they have a greenhouse and most of the residents are encouraged in the planting and growing of the plants and vegetables
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for you lovely review. I will be sure to pass on your positive comments to all involved in mums care.

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Review from Barry B (Nephew of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
She was extremely unwell when she arrived at Abbcross from King George hospital. Prior to her arrival she was not keen on living in residential care.
However the management and staff soon worked their magic on her and it wasn't long before she made up her own mind that Abbcross was the place for her.
She
has gone from strength to strength and is now part of the fabric of the care home, making friends with residents as well as the staff.
We can't thank Abbcross enough for what they have done for her and wish everybody associated with the care home much success going forward.
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Review from Allan B (Nephew of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not speak highly enough about Abbcross Nursing home. The way the staff support and care for our Aunt is above and beyond what we imagined. Since she has been here she has become alive and enjoys her time here and does not refer to her life prior to living at Abbcross.
As a result of the treatment
and care she receives has given comfort and peace of mind to the family.
The staff and management are so caring and interact with the residents all the time and nothing is too much trouble.
Thanks to all.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for taking the time to leave such a positive review. Your aunt is a wonderful woman, and a pleasure to care for. I will be sure to pass on your comments to all of the staff.

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Review from Siobhan B (Daughter of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbcross Nursing Home in my eyes are the Gold standard in nursing care with compassion and kindness. My dear beloved mum spent her final 6 months here, she was safe secure, loved, clean, happy socialised and cared for, and we as a wider family could sleep at night knowing mum/nanny was safe. Her final
weeks days and hours were handled with compassion, dignity, and great medical care and we were able to stay as much as we wanted and were looked after so kindly. Every member of staff care, I cannot champion this nursing home enough to anyone. I have great lasting memories of my mum's happy safe days here and am forever grateful.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments, I will be sure to pass them on to all involved. It was our pleasure to care for your lovely mum and help support you all through this time.

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Review from M P (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been so happy since being here. It's been a long time since we've seen her smile. The staff are so friendly and helpful. The food is great. I personally will be popping in to visit a few residents.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your feedback. I will be sure to let the staff know your positive comments.

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Review from John M (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent her final days here. Thank goodness, such respect dignity and care, not only to Mum but the whole family. We cannot thank this home and the staff enough. Thank you.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely comments. I will be sure to pass them onto all the staff involved in your mum's care.

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Review from Elizabeth W (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and was treated like family from the moment she went to Abbcross until the moment she left six weeks later. The large lounge with nearby food area is particularly welcoming for both residents and visitors. It is also where the nursing point is located. Family can visit any time
which was very helpful indeed. Particularly impressive is the fun way that all different staff get involved in celebrating events.
Thankfully, the manager patiently and regularly explained the discharge to assessment process, which as a family we really appreciated. All nursing, healthcare, housekeeping, catering, estates and work experience students were open to any questions I had.
Nothing was too much trouble. Abbcross staff and management are open, friendly, professional and caring doing an invaluable job in an underappreciated sector. Well done, keep up the good work.
Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your amazing review. It was a pleasure to look after your mum, and I will ensure that your lovely comments are passed on to all of the staff.

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Review from V C (Granddaughter of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing Nan was only there for a week before passing but the home and staff were absolutely incredible. She was treated with compassion and dignity right until the end. They are angels that work in there.
Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you so much for your wonderful comments. I will be sure to pass them on to the staff. It was our pleasure to look after your nan, and be there for you all.

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Review from Mark S (Son of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints at all, very helpful, staff would recommend without a doubt.
Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind words. I will be sure to pass on your positive comments to all the staff.

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Review from Lisa B (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been amazing, the carers go above and beyond, always greeted with a smile. My mum was very happy and relaxed. The manager was very approachable, never too much trouble if you needed anything.
The food was freshly cooked on the premises and a different option every week but always fish
and chips on a Friday which my mum loved. All in all, I would definitely recommend this care home.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your kind words. It was our pleasure to look after your lovely mum. Thank you also for the amazing support you gave your mum and us. I will pass on your kind words to all the staff involved.

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Review from Marina H (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbcross may not be the fanciest nursing home in England, but it is quite likely the most friendly family run of its kind.
All the staff are welcoming to residents and family alike. They treat residents as if they are their own parent of grandparents. The management seems to be always striving to
improve their methods and facilities beyond the already high standards they offer.
My mum's and my experience of the management and staff was a wonderful combination of compassion, professionalism and understanding from the moment we got there. The first thing Mum said when we'd settled in her room was 'I feel safe here, can I stay?'
Sadly, they have a waiting list, so Mum can't stay beyond the assessment she was sent there for. All I can say is, if you can get your loved on in there, you will be delighted to know how well cared for they are.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your lovely comments. It is really wonderful to have such positive feedback. I will be sure to pass your kind words onto all the staff involved in your mum's care.

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Review from Terence S (Son of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased to have chosen Abbcross; the staff were personable, courteous and helpful and that helped us focus on making Mum's final 17 months comfortable, safe and nurturing. A number of the staff were upset by her passing and this shows just how welcoming Abbcross is. Also because it is a smaller
home with fewer residents than most it meant that Mum was able to see familiar faces and hear familiar voices more often than not. The food seemed varied and of good quality. She was checked on regularly and her personal care needs were always considered when necessary. All of which made it easier for us to focus more on being there for Mum in the final months of life.
Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you very much for your lovely review. I will be sure to pass on your thoughts and thanks to the staff.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Abbcross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Abbcross Nursing Home is calculated as follows: ( (194 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 210 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbcross Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbcross Nursing Home

What types of Care is Abbcross Nursing Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbcross Nursing Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Abbcross Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbcross Nursing Home to the centre of Romford?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbcross Nursing Home to verify any information. View our terms and conditions. Abbcross Nursing Home has an Basic Service - more info.