Review from L S (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

A mediocre nursing home. The rooms are small and dingy. Catering is very limited, my mum had mainly a toasted cheese sandwich for dinner eventually. No activities run as advertised on the Havering Care Homes website. Very poor management decisions. My Mum was admitted just before Christmas during which

residents were not allowed down into the lounge for a period of 2/3 weeks (on account of Covid for this entire time).
On the upside, some of the staff seem very pleasant, and personal care for the most part was well seen to. I would have given at least 3 stars for this, but with the stresses experienced there by both myself and my frail mother, I couldn't get her out fast enough.

Reply from Jenny Freeman, Manager at Abbcross Nursing Home

Thank you for your recent feedback on your relative's scheduled respite stay with us.

We take on board your view about the food, whilst we do not recognise your understanding of the food offered at mealtimes, we do acknowledge that we need to continue to learn in order to provide a wider range of food to cater for more specialist needs. We do have an activities coordinator who oversees the group and 1-to-1 activity during the day and had engaged with your loved one on a regular basis. Whenever we are providing care, we always consult fellow professionals in our decision-making to ensure that we support our resident’s health needs. I can confirm that this was the case during your loved one’s stay. We are very proud of the care we provide at the home, our carers work very hard, and your loved one always spoke very positively of the care they received during their stay.

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Review from J T (Wife of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

All the staff are wonderful. They are kind and caring and nothing is too much trouble for them. They do everything they can to help regarding the care and comfort of my husband.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind review. I will be sure to pass on your positive comments to all the staff involved in your husband's care.

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Review from Dawn W (Daughter of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience

Since my mother went into Abbcross Nursing Home she has been given the best care. She is always clean. The staff are very hard-working, helpful, friendly, and very approachable. There are lots of activities for residents and we always feel welcome when we visit. It is a well-run and well-kept care home.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for your kind feedback. I will pass on your lovely words to all the staff involved.

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Review from N W (Son of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience

Mum arrived at Abbcross for rehabilitation the day before her 90th birthday. She was made to feel very welcome and special on her big day. Nothing was too much for any of the staff who were all very polite, attentive and respectful of her care needs. She was very sad to leave and move to permanent care

elsewhere. As a family, we are very grateful for their care and support during her stay.

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Review from Bob S (Son-in-law of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

My wife's 90-year-old mother had a short stay of 10 days at Abbcross Nursing Home after a long stay in hospital. She was in a well-decorated single room with a TV. The management and staff were all approachable and excellent in their approach to the residents who were treated with kindness and respect.

There was no meaningful restriction to visiting times, all of the residents' communal areas could be accessed. The quality of the food, which was cooked on-site, was excellent. There are physiotherapists and an occupational therapist in the home who do great work, something my mother-in-law gained greatly from. I have no hesitation in recommending Abbcross Nursing Home to others, great care is provided by every element that makes up this facility.

Reply from Jenny Freeman, Operations Director at Abbcross Nursing Home

Thank you for taking the time to leave such positive comments. I will pass on your appreciation to all the staff involved in your mother-in-law's care.

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Review from Deborah S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience

My mother spent several weeks at Abbs Cross following a broken hip operation, I cannot express the care, compassion and kindness she received from top management down. This home is run by a compassionate manager and therefore staff are valued which shows through the kindness, respectfulness and person-centred

approach they take with their residents. This nursing home excels in every aspect of care and nursing. Residents have a voice and staff tune into individual preferences so that the very best package of care can be offered. This Nursing Home not only cares for its residents but works closely and supportively with extended families to ensure everybody connected with that resident is fully included, through kindness, compassion and respect. Personally, I think this Nursing Home should be used as a centre of excellence for other nursing homes that wish to improve their policies and practices.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you so much for your amazing review. Receiving such positive comments is wonderful for the staff and goes a long way to acknowledging what a wonderful job they do each day. I will be sure to pass your lovely words on to them all!

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Review from K C (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Abbcross Nursing Home is a small easily accessible care/nursing home. It is a friendly establishment and always offers a warm welcome. The staff across all areas and kind and caring and often go above and beyond for the residents and their family. It is well led ensuring appropriate care and support

is given to residents. The staff became like an extended family during our time with them. The building needs updating but the aesthetics should not deter you from a home which offers good care.

Reply from Jenny Freeman, Registered Manager at Abbcross Nursing Home

Thank you for your lovely review. It was a pleasure to know you and to look after your lovely mum. I will pass on your positive comments to all the staff.

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Review from Martin G (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience

My elderly mum was a resident at this home for just under 2 years. Having to find a nursing home due to ongoing challenging medical issues, Abbcross Nursing Home definitely excelled in providing the care package to maintain mum's wellbeing. The nurses and care staff excelled at treating residents with

care, compassion, respect, and dignity that everyone deserves. To the Manager or Senior staff members, someone was always on hand to speak to. We as a family were very pleased to see Mum participate in the activities available, she always enjoyed dancing, singing, or generally chatting to other residents, all of these things provided her with happy and contented moments - what more could anyone wish for! The respect even continued following her passing as the Manager attended the funeral in person, which shows my mum was thought about and treated as one of their family. In our opinion, a truly dedicated working team, which we hold in high esteem and will always be grateful to have known.

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Review from S C (Niece of Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience

My aunt had only been in Abbcross Nursing Home for a few months after moving from another nursing home where I was not happy with her care.
During her short time at Abbcross, I was very happy. The staff were always available to discuss her care. My aunt was always looked after with care and compassion.

The manager was always available to talk too; he also engaged with the clients in the nursing home.

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Review from C J (Brother of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience

My sister suffers with Huntingdon's Disease. She was admitted to the care home last August 2019 for a period of respite. She has improved immensely, with the care and attention she has received from all the staff. It's a happy, cheerful, contented environment, with freshly cooked meals in very clean

surroundings. She has now been accepted as a permanent resident. I would highly recommend this nursing home.

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Review from Howard E (Son of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience

The treatment my mother received was first class. There is not a single thing I can fault the staff on. They were a joy! The atmosphere at the home was one of complete professionalism, dedication, warmth and good humour. Communication was also excellent and I never worried about her while she was staying

there. I had total confidence in all the staff and knew she was in the most capable of hands. Thank you again. I will remember you all with great fondness.

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Review from Kate B (Cousin of Resident) published on 20 July 2017
Submitted via Website • Report

Overall Experience

I visited my aged cousin at Abbcross on a number of occasions and was hugely impressed by the care and affection given to her. At all times she was treated with dignity and respect, tempered with humour, and most of all love. Whatever time of day I arrived to see her I was always welcomed, usually offered

a cup of tea, and never made to feel as though my presence was an inconvenience. Even though my cousin had suffered a stroke that rendered her helpless, unable to even swallow, the few words that she was able to say were full of praise and gratitude for being in such a nice 'hotel'.
On one occasion I met the owner, who was sitting chatting to some of the residents. He seemed to know them all by name and told me he paid regular visits to both his care homes.
When my cousin passed away a member of staff attended her funeral bringing a beautiful red rose from the staff. It was her day off!
I cannot praise them enough, they do a very difficult job well, and with great sensitivity.

Reply from James Brennan, Owner at Abbcross Nursing Home

Thank you for your kind words and taking the time to write your review. These means a great deal to all of us, particularly the staff providing the care to our residents. It goes such a long way, so thank you!

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Review from R S (Son-in-law of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

My late Mother-in-law originally was moved here in December 2015 (local authority funded). My Father-in-law followed (self-funded) about 8 weeks later.
The home was very helpful in ensuring they were together as much as possible during their final 4 months together. Since the death of my Mother-in-law,

Father-in-law has retreated into himself somewhat and does not participate in activities etc. Despite this, all staff treat him with dignity and regularly talk with him, making sure he has all that he needs. 2 staff members in particular, have gone out of their way to try to keep his spirits up.

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