Care Homes Owned by Optima Care Ltd in Kent

his health or welfare. He has recently been unwell and during this period I have been given daily updates when I cannot visit. The residents have a varied selection of entertainment and are seeming to be happy whenever I visit. During the pandemic, I have found the staff to be of the utmost professional standards. Whilst the house is not to the latest design, this has never prevented my brother's needs from being accommodated.
The CQC ask the following 5 questions of any care home;- is it safe, is it effective, is it caring, is it responsive to people's needs, and is it well-led? It is my opinion that Eastry House answers all of those questions in the positive to the highest possible standards.

was used to coming home every two weeks - he went fifteen weeks last summer without seeing his family, as did most of the other clients. All daily/weekly activities were cancelled, how they coped is way beyond us as parents; you only need to be a regular visitor to see all the different behaviours and disabilities that they would have had to deal with.
So we can only thank all care homes and all the carers that work in them just the same as the NHS, and as you will see below, we feel Seahaven deserves top marks all the way and nothing but top marks.

activities were initiated. Prior to Covid-19, we visited my sister on a regular basis and since the pandemic, we have been able to speak with her via video call and more recently, been able to visit. I have been both impressed and very grateful at the way they have cared for my sister and the other residents, looking after them both physically and psychologically and am pleased to hear there are plans to decorate the home. As a registered nurse working as a Community Staff Nurse, I am able to recognise the practices of good care at Eastry House and am very grateful to the care they give me sister. She is very happy and content.

each and every resident so well and will always put a smile on their faces. My auntie has previously seemed reserved and quiet but since being at Eastry, her confidence has really grown and she is clearly very relaxed and happy in her environment. As a family, we have a lot of involvement in my auntie's life and Eastry House has always been accommodating to this. Since the Covid-19 pandemic began, the staff have worked tirelessly to provide extra activities and stimulation while all the residents have been in isolation. We were given the opportunity regularly to speak to our relative via video call which has been amazing. I am extremely grateful to the home for looking after my auntie.

set up video calls so that he could still see his family. Bon Secours is very homely and comfortable, and is always clean and tidy. I am able to attend his care plan reviews and I am kept informed of any changes that have occurred. Independence is encouraged but safety and security are paramount. I would recommend this company to anyone looking for a placement for an adult with a learning disability.

closure of the day centre and how the residents who regularly used the facility, would be compensated. I am disgusted that the authority have made the decision to cut what is, or was a valuable resource of entertainment to the residents daily existence, showing a distinct lack of interest in their well-being.

over it. Also the home feels like it is short staffed as well, this is my personal opinion. I feel that since Optima Care has taken over, it's not as carefully run as it was before, also they have had their 4 day holiday taken away as well.