Care Homes Owned by Mayhaven Healthcare Ltd in Devon

The staff at Astor Hall are absolutely amazing, caring, happy people and as a result, the residents are happy and well cared for. The home has 2 lovely cats and families are encouraged to bring residents pets to visit. There are no restrictions on visiting, you will be made welcome any time, day or night. Astor Hall is incredibly well run by Mandy the manager, doing a brilliant job, with her deputy Hayley who is the life and soul of the establishment, Michelle, who takes the helm at the weekends, Linda and Helena who have worked there for 40 and 25 years respectively and the rest of the crew, too many to mention individually for fear of missing someone out. Apart from the obligatory dining and TV rooms, where residents and visitors alike are encouraged to mix socially, there is a very nice outside covered space where you can chose to sit in the sunshine or in the shade, overlooking the rose garden which is very well cared for by Andrew the gardener.

After my father had been in hospital for over sixty days, it was decided to move him to his forever home. I called the home to check them out and asked when I could come for a look around. They weren’t phased and we visited within half an hour. The process was quick and easy and Dad was moved in shortly afterwards. We were warmly welcomed by all staff and residents and my mind has been put at ease, knowing all his needs will be cared for. If you are looking for a caring place for your loved ones, this is the place without a doubt.

My grandfather recently went to St James Lodge due to care not being met at home. We knew grandad would stay here until he passed as he was too poorly to return home. After an emergency meeting, grandad was taken to St James around 10pm night time where care staff were amazing and greeted us with welcome arms. My grandfather's needs were fully met the whole 4 weeks he was there right up until he died. Fantastic staff, genuinely caring, informative and I just can't fault them. I don't know how to thank them enough. I would definitely recommend this home as a place of care to anyone.

We get a warm welcome always and there is a lot of us! We are always included in any problems, issues or worries that the staff might have or we have.

Thank you St James's Lodge, you have put the sun back in our once very rainy days.

My father has been in St James's Lodge since the beginning of the year. On first impressions, the home is spotless with a real sense of home from home. Staff are absolutely amazing, from the site manager to kitchen staff right the way through to the matrons and managers. Nothing is too much trouble, even when they're rushed off their feet. Always greeted with smiles and happy faces. They also have a gorgeous garden to the rear of the home with a pond well stock with fish. Easy access with wheelchairs. Very nice and relaxing. I cannot fault this home at all.

With eternal thanks to you all.

The staff in this place are very good with all the residents and nothing is ever to much trouble. The care they are taking with my mother in law is very very poorly is second to none. They even check on us to make sure we are ok every single day. Special thanks to the manager who is in charge and extremely good at her job and all the other girls for putting up with a very poorly old lady with attitude. We are glad we are going through this very difficult time with this bunch backing us all the way, so thank you so much ladies you will never know how much we appreciate you all

My dad has just stayed two weeks at St James’ after breaking his ankle. He was given a lovely welcome and the care that he received was excellent. The matron was kind and approachable. All the nursing staff were friendly, cheerful and couldn’t do enough when looking after my dad. He enjoyed the food and the lady who bought the supper and the tea always had a lovely smile.

Our family would like to thank all the staff of Down House Nursing Home for looking after our mother up to her death on 17th March 2017. My mother was very happy with the home and got on very well with all concerned.

I couldn't recommend this place highly enough. There care they put into my mum was amazing, even when she was dying they made sure my mum was comfortable, my dad and I was allowed to stay with mum the whole night. My mum first went into St James 10 years ago, even when my dad had rest bite mum was in St James.

Having spent approx 21 days in St James Lodge I would recommend this home to anyone that needed care. The staff are very friendly and nothing is too great for them . The food was very delicious and my heartfelt thanks go to the cook. There is a variety of food you can choice at each meal. My washing was looked after and was gone about 3 hours and it would come back all clean ironed and folded. The matron is a lovely person very friendly and very caring for the individual and their needs as is all her staff. I can't speak highly enough of my stay there.

There was a lady that came in to do activities but wasn't a paid member of staff and I did find that there wasn't a lot of activities going on throughout the day.

Hopefully, the review may be useful.

Will definitely recommend to anybody, everybody is so friendly and welcoming, it felt like a family. When here the staff do everything to make sure all care is given and everybody is happy. All residents are always smiling, I never ever hear anyone complain, love this place