Green Square Accord Ltd in West Midlands | 19 Care Homes

Review of
Hightrees
from Elizabeth J (Sister-in-law of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

My brother-in-law is a long term resident of HighTrees. He is very happy there. He has been taken away on holiday, day trips, meals etc. During the day he listens to music, watches TV, colouring in, goes to shops, cinema and for walk. They have birthday parties for residents where family is encouraged

to attend. He has visits from, chiropodist, doctors, he's taken to the dentist and so his physical health is well looked after. If the weather is good they will go outside in the garden, go for a walk or to the park. He is well fed. We are kept up to date with any incidents at the home. We are confident that he is safe and well looked after.

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Review of
Moxley Court
from M C (Resident) published on 2 August 2023 Submitted via Website • Report

Overall Experience

Rats in the garden and in the car park at the front. These were reported a week ago and still nothing has been done. Repairs are taking months to be carried out, some are not done at all. Residents keep getting told there is no budget to cut down trees which are overgrown, the garden is a rat-run. Leaves

pile up outside the front entrance this is a slip hazard. Residents are too afraid to use the gardens because of the rats. The whole place is shabby. Residents were told Wi-Fi would be installed, again they are now told there is no budget for this. Complaints go unheeded. I would not recommend this place to anyone especially as the rent is almost £200 per week for a tiny one-bedroom flat.

Reply from Manjit Banga, Support Worker at Moxley Court

We apologise for your recent experience at Moxley Court. I have been in touch with my team to follow up on your review and the issues listed, I understand that you have been in contact with our team,…read more

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Review of
Arden Grove
from Sharon L (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report

Overall Experience

The staff have really helped Mum to settle into life at Arden Grove. Alongside this, they have made the family incredibly comfortable too which is a massive part of the process of helping us all deal with lifestyle changes that have been challenging for both Mum and all the family.
The management

actively encourage interaction and arrange extra activities such as a lunch club, football game trips, speciality animal visits and afternoon teas. Lately, there’s been BBQs in the garden as it’s been great weather. Everyone is invited to join in, including family members. I honestly hadn’t seen my mum laugh and smile so much for years as she did doing karaoke!
The staff welcome feedback and communication is really good with a dedicated phone number for the senior in charge, a messaging group and regular updates on ‘what’s on’.
The garden is a delight with many items having been made by some of the residents as well as familiar items from their previous gardens.

Reply from Tracey Wakeling, Registered Manager at Arden Grove

Thank you so much for your review Sharon, it means a lot the team Arden to be recognised for the great work the team do. Arden Grove really believe that people with dementia and related symptoms can…read more

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Review of
Arden Grove
from Gary O (Son of Resident) published on 14 May 2023 Submitted via Postal Card • Report

Overall Experience

Management try really hard to make things happen. Any concerns are listened to and actioned. The staff are very friendly, communicative and nothing is too much trouble. Mum is very happy here and I would gladly recommend Arden Grove Care Home to anybody. Well done team!

Reply from Robyn Pedley, Marketing Officer at Arden Grove

Thank you so much for your review, feedback is really important and I am so happy to hear that you are happy with the service delivered. Arden Grove really believes in fulfilling the lives of…read more

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Review of
53A Ipstones Avenue
from Crystal C (Sister of Resident) published on 15 February 2022 Submitted via Website • Report

Overall Experience

A beautiful home with excellent staff, very warm and friendly people and also very clean. I couldn't fault the place. Great communication skills, the staff do a fantastic job. Keep up the good work, you are all amazing.

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Review of
Hightrees
from Barbara E (Sister of Resident) published on 13 February 2020 Submitted via Website • Report

Overall Experience

Would not recommend the above home for vulnerable adults. Many safeguarding issues in tandem. The manager has a very indifferent, negative and defensive attitude. The home operates on a blame the victim culture - even though residents are learning disabled and need 24-hour care. My brother has been

here for many years and it was a very good home in previous years. Unfortunately, since changing hands there has been many changes of staff, absences, allegations of abuse and ongoing, safeguarding concerns relating to serious incidents. Residents generally sit around in the lounge with the TV on or take themselves off to bed - not engaged in activities of any description and completely lack stimulation. Very concerning.

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Review of
Millennium Forge
from Janet S (Daughter of Resident) published on 21 June 2019 Submitted via Website • Report

Overall Experience

I am so happy to see that my Mom is being cared for by very competent and happy people. She is very happy living there and in all points of care and motivation.
I would give a 10 out of 10.
Thank you,

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Care Homes Owned by Green Square Accord Ltd in West Midlands

Green Square Accord Ltd Locations in West Midlands (19)

Green Square Accord Ltd Reviews in West Midlands (7)

Reviews posted for members of Green Square Accord Ltd

Hightrees

Moxley Court

Arden Grove

Arden Grove

53A Ipstones Avenue

Hightrees

Millennium Forge

Awards / Recognitions (0)

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