Care Homes Owned by Interhaze Ltd in West Midlands

Thank you so much, really appreciated at such a difficult time.

She nearly made it a extra full year on top of her original end of life prognosis. I believe that much of that extra time was due to the quality of the care she received and the company of the friends she made.

My father spent his last few weeks of life at The Spinney Care Home, all the staff were amazing, friendly and helpful, all his wishes and needs were met, lovely location, very clean and tidy, couldn't ask for more. Thank you.

I would like to say how surprised and happy I was to come to the spinney care home as I didn't know anything about it. The staff are wonderful, helpful and lovely. I was very reluctant when I come from hospital to the Spinney and I ]was very well looked after like at Spinney and the service was clean and food great. Staff was very helpful with my recovery and they make me happy at Spinney. My bedroom was lovely and clean. I can't fault the service.

My aunt broke her hip and after a two-week hospital stay, needed care home convalescence, which was provided by Coventry City Council at The Spinney Care Home. The first impressions were fantastic and have remained so throughout her six-week stay. Showing and giving professionalism, caring, kind and clean. Should the need arise, I would definitely apply for future accommodation for my aunt, even if we have to pay. Ten out of ten.

Care for our Mother is excellent and she always seems clean and happy. Staff are always polite and courteous. The Covid Policy is strict, protecting staff and residents. Home always looks clean and tidy and is in pleasant surroundings.

It is the staff that make The Spinney. My dad always said how kind they were. Whenever I visited they always let me know how my dad was doing and were very supportive at his passing.

Great staff and management who made my dad feel welcome and cared for when he couldn’t be independent. Genuine staff and always happy to accommodate any requests. Very polite staff and nothing was ever too much trouble. A big thank you for caring for my dad in his time of need, it is so appreciated.

This is an excellent care home since my brother moved in, he is now safe. The staff are amazing, they are very friendly and very helpful. The staff always keep you informed of the care of your relative and the manager is lovely and very caring. They do a fantastic job with the residents l would definitely recommend this care home to anyone thinking about putting their loved one in a care home.

The staff and management are first class. The care is excellent, please pass on to the staff. Thank you.

In an emergency, I had to be taken into care. I was unable to care for myself to the point of self-neglect. In five weeks the care has been excellent to the point of getting to what is normal. This is due to the encouragement and gentle care, masses of rest and a healthy weight.

My dad was a resident of The Spinney for over two years and was happy there and enjoyed a good relationship with a majority of the carers. He wasn't always the easiest person to get along with but he was treated with respect and information was shared with me to try and make things easier. There were some minor issues at times but they were dealt with professionally and resolved.

Since then all my questions have been answered and I am confident of the high quality of care my mother is receiving.

The resident was clearly loved and very happy residing at the home. We visited regularly and always received a friendly welcome. In particular, the manager went to great steps to ensure the resident had the best care and quality of life despite the disability that made her life very challenging. I was blown away by the love and care, dignity and respect shown to the resident. There was always a family atmosphere. The resident lived at the home for 7 very happy years where she thrived as much as possible which was difficult due to her degenerative illness. During the last week, she was in hospital and received 24 hour beside care from loving staff who stayed with her until she passed. We are so thankful to the manager and staff for the incredible care that was given.

What a fantastic care home, with staff who go above and beyond the call of duty. One member of staff has not just provided amazing care for my father, but her support towards myself has been outstanding. The care home is set in beautiful surroundings and is very well maintained. An absolute pleasure to know my father is safe there.

No complaints at all!

My mum receives very good quality of care by all staff, staff are very friendly and compassionate towards my mum.

I visited a long time friend who is being cared for at the facility. I have found staff to be open, caring and available to assist in any way they can. My friend is settled, well looked after and happy here. Well done all involved!

I visited Minster Lodge to see a friend I knew who was living there and I felt very welcomed by all-staff, management and other residents living there. Staff were very helpful and inviting.

My brother has been at Minster Lodge for many years – this is at least his seventh year, and it is probably longer. I was impressed with the home from early on, and particularly with the manager and staff, who have always been friendly, efficient and willing to go out of their way to help us when I have visited. The room he now has is particularly good: he was able to buy a chair and sofa to make it even better. He seems to like the food and is usually happy with the staff, though he has occasional periods when he is unhappy with everyone. The staff are good at coping with this. I think it would be difficult to find a home as good for him.