Moundsley Hall Ltd in Worcestershire | 3 Care Homes

Review of
Moundsley Hall Care Village
from C W (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

We were both made very welcome despite the discharge from hospital being later than anticipated. Buckingham House had allowed me to go and prepare my mother's room prior to her arrival. This did help to make her surroundings familiar and comfortable for her needs. Buckingham House is always, clean,

warm and welcoming. The staff are friendly and supportive. Everyone from the Manager, nurses, engagement and carers have worked hard to support and help my mother settle in and to assess her needs. They have made an effort to get to know her and ensured she has access to the frailty team at GP and MHT.
Although my mother is on puree food, it is well presented and she has a variety of different foods to keep her interest. The food the other residents have had looks appetizing. It has been nice to have the opportunity to have meals with my mother as that helps to create an element of normality and encourage her to eat. The charge is reasonable and I have enjoyed my meals.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for your kind and thoughtful review. We're really pleased to hear that you and your mother felt welcomed and supported, and that her transition into Buckingham House was a positive one. Your lovely comments about our team and the care mean a great deal to us all and will be shared with all the staff. Thank you again for trusting in us.

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Review of
Moundsley Hall Care Village
from G C (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall standard has deteriorated, no quiet room, no privacy for visitors and families with loved ones. My mother has been left in a state of undress a number of times with no odd shoes on; her shoes have disappeared. When we complained to the staff, nobody seems to know anything, as they are all agency

staff. The management is never around to deal with complaints! Nobody seems to know what's going on. The overall standard of care has dropped!

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for taking the time to share your feedback. We're sorry to hear about your experience, and we take your concerns seriously. We would like to investigate this further to ensure it is addressed promptly. Please contact us directly on 0121 433 3000 so we can discuss this in more detail.

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Review of
Moundsley Hall Care Village
from Susan S (Friend of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

My friend was placed in Buckingham House in February 2025. On first visits I was worried about his care. Cleanliness, conversation and care were not obvious. No stimulation for my intelligent friend was very worrying. Staff were not obvious and many on phones. In May, I met management with my concerns,

they listened. This week I visited and there was an obvious change in atmosphere, aroma, and staff activity. My friend had a much brighter demeanour. The staff friendly and happy and genuinely engaging with residents. Instead of leaving depressed I felt my friend was in a better place. Request please - more activities and visits out.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for taking the time to share your feedback. We're pleased to hear that you noticed a positive change during your recent visit, and we appreciate your recognition of the team's efforts. Your comments are valuable to us, and we will ensure they are shared with the staff.
Regarding your observation about staff using their phones, we'd like to reassure you that our team uses secure mobile devices to solely record care notes in real time via CareDocs, which is an important part of maintaining accurate and up-to-date care records of our residents. This helps us to deliver consistent and personalised care to our residents.
Please feel free to pop in any time for a chat or if you have any concerns in the future - we're always here to support you. We are committed to maintaining a warm, engaging and supportive environment for all residents. Thank you again for your thoughtful feedback.

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Review of
Moundsley Hall Care Village
from J D (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed with Buckingham House. The locations, size of rooms, and layout. The staff are simply amazing. My mother hated her previous home, and we had a bit of luck getting her into Buckingham House. I honestly never seen her so happy. She loved gardening, but now, the big bonus, she has such a

lovely view out of the room, which makes her very happy. Food is fantastic and the staff are so caring. Thank you.

Reply from kiran kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for sharing such heartfelt feedback. It's rewarding to know that your mother has settled in so well at Buckingham House and is enjoying the space and surroundings - especially the view from her room. We understand how important it is to feel at home, and it's wonderful to hear how much she has appreciated her new environment. We're also delighted that our team's care and attention have made such a positive difference. Your kind words mean a great deal to all of us here. Thank you from the team at Buckingham House.

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Review of
Moundsley Hall Care Village
from B J (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

I feel that I have really good connections with the staff at Kensington and I appreciate all that they do for my mum and her fellow residents. The manager is excellent in the unit and wants what is best for her residents. The staff have a good understanding of what is necessary for the residents care

and to ensure their well being. The care leaders are very experienced and altogether there is a good team who work together, and support one another in a job that isn't easy and doesn't receive the recognition and respect it deserves. Thank you all you!

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words and thoughtful feedback. We're grateful for your appreciation and delighted to hear that you feel a strong connection with our team at Kensington. Our staff are dedicated to providing compassionate and high-quality care, and it means a lot that this is reflected in your experience with us. Your support and recognition mean a lot to all of us. Thank you again.

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Review of
Moundsley Hall Care Village
from Adil K (Nephew of Resident) published on 14 May 2025 Submitted via Website • Report

Overall Experience

The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy. Highly recommended this home for anyone's

family.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your aunt's care and your daily visits. Thank you again for your recommendation - it is deeply appreciated by all of us.

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Review of
Buckingham House
from A K (Nephew of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. Specifically in Buckingham house.
I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy.

Highly recommended this home for anyone's family.

Reply from Kiran Kaur, Admissions Officer at Buckingham HouseThank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your aunt's care and your daily visits. Thank you again for your recommendation - it is deeply appreciated by all of us.

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Review of
Buckingham House
from Scott S (Nephew of Resident) published on 14 April 2025 Submitted via Website • Report

Overall Experience

My Auntie moved into Buckingham House in late February 2025, she has Learning Difficulties so we where naturally nervous about putting her into a care home as she struggles to articulate what she needs.
I can say nearly 5 weeks in, my Auntie has settled in really well, the staff in Buckingham are friendly,

hardworking and willing to help. The home is spotless from a hygiene perspective and the food is really good.
Our experience of Buckingham is all really positive. This has put our minds at ease knowing my Auntie is being cared for properly.
Thanks for all your help.

Reply from Debi Rogers, Head of Operations at Buckingham HouseThank you for your kind words and positive feedback on your experience at Buckingham House. We understand that deciding to entrust the love and care of your loved one is very difficult, and we are happy that we have helped to make the move to Buckingham House a positive experience.

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Review of
Moundsley Hall Care Village
from Colin H (Son of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents,

although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.
Overall very happy with the care mom received at Moundsley Hall.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words and for sharing your experience. We're pleased to hear that you felt well informed and supported during your Mother's time with us. We appreciate your feedback on resident interaction and will continue to strive for the best possible care. It means a lot to us to know that our staff's efforts, especially during the difficult times, made a difference. Wishing you and your family all the best.

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Review of
Moundsley Hall Care Village
from D B (Brother of Resident) published on 6 December 2024 Submitted via Postal Card • Report

Overall Experience

Although my brother was with you for just 3 weeks, his care was the best I could wish for.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your review. We hope we made your brother's stay as peaceful as possible. Your comments will be passed on to the team who will be delighted to hear your feedback.

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Review of
Buckingham House
from John M (Son of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident at Buckingham House since June 2024 and my late dad also lived there for several months in 2021-22 before he sadly passed away later in 2022.
The staff are all kind, friendly, helpful and have always treated my mum and dad with dignity, care and respect.
The building

is warm, clean and safe. For those residents able to enjoy them the surrounding grounds are lovely, with lawns, mature trees and a duckpond.
I am aware that there were problems at Buckingham House from 2023 to early 2024. However, these are definitely now in the past, thanks to the efforts of the recently-appointed manager and all the other staff, and in my opinion the latest CQC report published in June 2024 gives an accurate assessment of the current situation.

Reply from Kiran Kaur, Admissions Officer at Buckingham HouseThank you for sharing your thoughtful review, we truly appreciate your kind words. If there's ever anything more we can do to support you or your family, please don't hesitate to let us know.

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Review of
Moundsley Hall Care Village
from Dean H (Son of Resident) published on 28 November 2024 Submitted via Website • Report

Overall Experience

Our experience of Moundsley Hall, and specifically Kensington House, is very positive. The external grounds are always well-kept and provide a pleasant place to take Mom for a stroll when we visit.
The house itself is always neat and tidy. We always find Mom and all of the other residents to be clean

and well-dressed. The staff are attentive and engaging with both residents and visitors. We always receive a full and prompt reply to any queries we may have. We appreciate the effort put into the on and off-site activities which aim to provide the residents with fun experiences.

Reply from kiran kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words. We're pleased to hear that you've had a positive experience. Your feedback means a lot to us, and we'll continue to strive to provide the best for our residents and their families.

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Review of
Moundsley Hall Care Village
from Julie W (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report

Overall Experience

Our dear mom was transferred from a care home to Moundsley Hall. The manager visited Mom at her care home to assess her needs which was fantastic. We then dealt with the admissions person who went above and beyond in accepting our mom into their home. From the day we transferred Mom every aspect of

her care was five-star, the home is impeccably clean and well-appointed, five stars I would say, and I would recommend this home to anyone needing expert nursing care.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your wonderful feedback! We're pleased to hear that your Mum's transition to Moundsley Hall was smooth and has met your expectations, our team takes great pride in providing exceptional care and a welcoming environment for all our Residents. Your recommendation is greatly appreciated!

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Review of
Moundsley Hall Care Village
from Jennifer M (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report

Overall Experience

My father spent the last few months of his life at Moundsley Hall, after a terrible experience at another care home. The care he received at Moundsley Hall was outstanding and restored our faith in care homes in general.
The staff and leadership are kind, committed, and thoughtful. The atmosphere

of the home is positive, the relationships are warm and the standard of food and accommodation are great. The care and nursing teams gave our family lots of attention and support as my Father's dementia and health declined.
We could not recommend the home more, and we will miss seeing the wonderful team on our visits.

Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for your heartfelt review. We are truly grateful for your kind words. Our team strives to create a warm and supportive environment for both residents and their families, and it's wonderful to know that this made a positive impact during your father's stay. We are glad that the relationships formed during this time comforted your family. While we will miss seeing you as well, please know that our doors are always open, and you are welcome to visit anytime. Thank you again for your thoughtful feedback.

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Review of
Moundsley Hall Care Village
from M W (Son of Resident) published on 27 August 2024 Submitted via Postal Card • Report

Overall Experience

The staff are friendly and generally helpful. The facilities are good and the rooms are kept clean and tidy.

Reply from Ben Gimson, Manager at Moundsley Hall Care VillageThank you for taking the time to review our care village. We appreciate the feedback and positive reflection of our hard-working team.

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Review of
Moundsley Hall Care Village
from Cheryl A (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report

Overall Experience

My dad has advanced dementia and has been in Buckingham House since Nov 2022. He has a clean, spacious room and the overall grounds and living spaces are all very clean and welcoming. Dad is given the support he needs and is included in activities where it is possible and when he is awake. These include

gardening, cooking and play activities.
The regular staff all know him, speak to him and understand his needs. Occasionally we get a hiccup when there are a lot of agency staff on shift who do not know him or odd jobs like changing room lightbulbs can take a few asks.
Overall I am pleased with his case and feel content that he is happy, safe and well cared for.
The team here work hard so a big thank you from me and the family.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care VillageThank you for your positive feedback regarding the care and support for your father who is in Buckingham House, and also for the team's hard work. We are pleased that your father is enjoying the varied and meaningful activity programme delivered in Buckingham House and that he has enjoyed his gardening activities in this lovely weather. Sometimes we do have to enlist the help of local agency staff to ensure staffing levels remain safe and to deliver the care to our residents and we endeavour to book staff who have cared for the residents in Buckingham House previously. We do have an electronic logging system for maintenance tasks required across the Village, we apologise for the delay in the issue being dealt with regarding the light bulb change. The Management Team will continue to monitor this situation to drive improvement in response times. Once again thank you for your kind words and we will ensure this is passed on to the staff at Buckingham House.

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Review of
Moundsley Hall Care Village
from S F (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report

Overall Experience

In my first 3 and a half years Mom was here the service has been lovely with very caring staff. However communication has always been an issue. During the last year the residential dynamics have changed and the use of a lot of agency staff there did not seem to be the level of caring we were used to

previously. Communication needs sorting, the home could text/email families regarding closures. Also emails to the manager have gone unanswered. Very disappointed that no one asked where Mom was during her 5 week stay at hospital before she passed away!

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care VillageThank you for taking the time to review Moundsley House, firstly our deepest sympathy for the loss of your Mother. Thank you for your comments regarding the care received by Mom, it is always nice to see positive comments about our hard-working team. Our staff retention across the village is good and agency use is at an all-time low. To ensure we have a full team on shift daily, we will use hand-picked agency staff to cover annual leave and absence when necessary. All residents are assessed to ensure we are the right facility for them before they move in. We can only apologise for any miscommunication you felt went unanswered as we understand the importance of positive relations with families. We assure you that when a resident is admitted to the Hospital, regular contact is made by the home to the ward where our resident is admitted. We apologise if you felt this was not fed back to you during your Mom's stay in the Hospital. Thank you for choosing Moundsley Hall.

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Review of
Moundsley Hall Care Village
from C S (Wife of Resident) published on 19 June 2024 Submitted via Postal Card • Report

Overall Experience

I am the wife of a resident since April 2024. He has settled in well now with the help of his twin sister who is a resident also. He has received wonderful care from all the daytime staff but I am unsure of the night staff. My only concern is the fact that the system regarding care of laundry has a

lot to be desired. To date, my husband has lost a coat, 3 pairs of jeans, 2 pairs of trousers and a cap. Often he is in someone else's clothes. I think there should be a member of management there at all times.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care VillageThank you for taking the time to complete the review for Moundsley House, we value your feedback and suggestions to further enhance our service here at Moundsley Care Village. We are delighted your husband has settled in Moundsley House and is enjoying spending time with his twin sister who also lives with us in Moundsley House. We are delighted to hear that the care provided in the house is of a high standard and we will feed your positive comments back to our staff. We have taken on board your comments regarding the Management oversight of the Village, particularly during the weekend. We are commencing, on-site management cover at the weekends moving forward, so any issues highlighted during this time can be actioned in a timely manner and it will also give staff support during the weekend period. We apologise that you have had to raise concerns in relation to the laundry and I can assure we will give this concern our utmost attention to improve our service moving forward.

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Review of
Moundsley Hall Care Village
from Brian H (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

I wish to thank all the staff of this care home for all they did for my mother. I found all the staff to be courteous and polite on all my visits to my mother. I wish you all the very best. Thank you all.

Reply from Judy Cutt, Sales & Marketing Co-ordinator at Moundsley Hall Care VillageThank you for your review it is good to know that you were happy with the care and the staff that cared for your Mother, it is very much appreciated and I will pass this on to them. All the best.

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Review of
Buckingham House
from Maria L (Sister of Resident) published on 3 April 2024 Submitted via Website • Report

Overall Experience

Whatever you do, do not even think about putting a member of your family in this home! My poor brother was only in Buckingham House for 2 months, July - September 2023, he actually wanted to commit suicide at the end. It was only due to a Paramedic being called in, not by the 'trained nurse' but by

the Paramedic that does the weekly GP visit, who noticed how unwell my brother looked! My brother was admitted into hospital from Buckingham with 2 x grade 2 pressure sores on his bottom, moisture lesions on his scrotum and severely ulcerated legs with cellulitis too! No body maps completed.
If you check out the CQC report, a lot of it is about how poor my brother was treated, we had to cut bandages off his legs as they were so tight, that's even if he had a bandage put on, I have had to take my own to dress his legs in the beginning, he was not offered pain medications, missed fluids, food was just dumped by him, no choice of an option given. All in the CQC report. Do not go here.

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Care Homes Owned by Moundsley Hall Ltd in Worcestershire

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