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Care Homes Owned by Moundsley Hall Ltd in Worcestershire

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  • Care Homes Owned by Moundsley Hall Ltd in Worcestershire

Only the locations & reviews in Worcestershire for Moundsley Hall Ltd are showing below.

View the details of all 3 locations (with 99 reviews) owned by Moundsley Hall Ltd

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Moundsley Hall Ltd Locations in Worcestershire (3)

 - Browse 3 Care Homes owned by Moundsley Hall Ltd in Worcestershire
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Moundsley Hall Care Village
Walkers Heath Road, Birmingham B38 0BL 
9.4 90 reviews
Moundsley Hall Care Village, Birmingham, Worcestershire
"In our various visits, we have found the experience very pleasant, from the beautiful surroundings to the pleasant and helpful staff.…"   Read all 90 reviews
  • from £1,100 / week
  • 60 Rooms
Location Type Care Home

Moundsley Hall Nursing and Residential Home provide a range of Care needs such as; Nursing, Nursing-dementia, Residential, Physical Disability Care and Younger Adults within the Birmingham and Kings ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Kensington House
Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL 
2 reviews
  • from £1,250 / week
  • 45 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Buckingham House
Moundsley Hall Care Village, Walkers Heath Road, Birmingham B38 0BL 
8.4 7 reviews
  • 60 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Moundsley Hall Ltd Reviews in Worcestershire (99)

Reviews posted for members of Moundsley Hall Ltd

Overall Experience
  • 68
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Date Published
  • 99
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Reviewer Connection to Moundsley Hall Ltd
  • 32
  • 26
  • 8
  • 7
  • 7
  • 3
  • 3
  • 3
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  • 1
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Review of

Moundsley Hall Care Village

from C Q (Friend of Resident) published on 16 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In our various visits, we have found the experience very pleasant, from the beautiful surroundings to the pleasant and helpful staff.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your lovely feedback. We're so pleased to hear that you've enjoyed your visits and found our team helpful and welcoming. We really appreciate your kind words and look forward to welcoming you again soon.
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Review of

Moundsley Hall Care Village

from Mark S (Son of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team were very helpful, especially Nora. It was always pleasant to see her, and everyone was friendly during my visits. Kiran was incredibly helpful and was always there whenever I needed support. She truly went above and beyond, giving me so much advice and supporting me through a very difficult
time while my mum was in hospital. I reccomend this home to anyone who is looking for a care home for their loved one.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words and recommendation. We are delighted to hear that you had such a positive experience at Moundsley Hall.
Our team will be pleased to know that their support and dedication made such a difference during what was undoubtedly a very difficult time for you and your family. Thank you for taking the time to share your experience. We truly appreciate your feedback and wish you and your family all the very best.
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Review of

Moundsley Hall Care Village

from S L (Sister of Resident) published on 19 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my sister after she had been in hospital for 3 weeks, where health care was excellent, but the nursing care left a lot to be desired. Since being back at Moundsley, my sister looks well cared for and engaging with all the staff who take the two to interact with her. My sister really enjoys all
the activities, especially the singers who come for the afternoon entertainment and also the church services.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind review. We're really pleased to hear your sister is being well cared for and enjoying the activities we provide. Your feedback means a great deal to us and is very much appreciated.
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Review of

Moundsley Hall Care Village

from M A (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been very happy with the care my mother receives at Moundsly Care Home since day one that she arrived. She feels comfortable and happy, same as like at home. Feels safe and I feel comfortable when I go to see her.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your lovely review. We are delighted to hear that your mother has felt comfortable, happy, and safe at Moundsley Hall. Your kind words will be shared with the team.
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Review of

Moundsley Hall Care Village

from D H (Son of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff are very good at dealing with mom and always respect her wishes. Staff always seem pleasant and happy to help. All staff very attentive and go the extra mile to make mom comfortable.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your glowing review of Moundsley Hall. Our staff always strive to go above and beyond, and we really appreciate your feedback. We'll be sure to share your comments with the team. Thank you again.
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Review of

Moundsley Hall Care Village

from Rachel B (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
During times of challenge, it is crucial not to project horror and anger onto any third party in life. My mother has Dementia, it is a relatively new condition, and is as frightening, not only for her, but for the wider family members. She is a current resident at Moundsley Hall Care Village, Kensington
House, and they are the finest establishment we could have asked for. They are invested in not only the physical wellness of a resident, but also the soul aspects. I wish to thank you all, every person who has had a touchpoint with my mother, Carol, it is truly appreciated on a very deep level. A special thanks to all staff, you excel in your respective job roles.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for your incredibly kind and thoughtful words. It means a great deal to the whole team to know that Carol and your family, feel supported during such an emotional and challenging time. We are honoured to be part of her journey and will continue to provide the care, compassion, and dignity she deserves every single day. Your appreciation will be shared with all of the staff at Kensington House - thank you again for placing your trust in us
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Review of

Moundsley Hall Care Village

from D E (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Have been visiting Kensington House to see a family member who has dementia for some time now, and altho staff are friendly the absolute stench of urine downstairs is indescribable. When in bedroom and corridor to and from bedroom no smell, but downstairs in dining room and day rooms it is so pungent.
One problem is the residents are moved when they have wet themselves but the seats are never cleaned. Witnessed many many times. There is no reason on this earth why it has to smell this bad. I appreciate the work the staff do but no excuse for the smell to be as bad. When you sign in no smell but as soon as the door into main building is opened it hits you so hard. For this reason I would not recommend this home as nobody should live with this stench.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageFirstly, thank you for taking the time to provide your feedback. We appreciate all feedback as it helps us identify where improvements may be needed. We are sorry to hear about your experience during your visits to Kensington House. We would appreciate the opportunity to discuss this matter with you directly as some of the details mentioned do not fully align with the layout of the home. Speaking with you would help us better understand and investigate your concerns appropriately. Please be assured that we have a dedicated housekeeping team that work hard to maintain high standards throughout our homes. We also encourage any concerns to be raised with staff at the time so they can be addressed promptly.
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Review of

Moundsley Hall Care Village

from Patrick F (Son of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a very good stay, the grounds are lovley, inside is well suited to all mobility types, a very good commons room, the bedrooms are nice with lots of space, staff are excellent, very accessible
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words. We're really pleased to hear your mother had such a positive stay. It's lovely to know our team made a good impression. We appreciate you taking the time to share this.
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Review of

Moundsley Hall Care Village

from Fiona O (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with the initial visit to Moms home. On my visit they showed me two rooms which were both acceptable but the first one was lovely, big with large windows so nice and bright, everything looked clean. This for me was so important as many places I had viewed I had come out of very
upset at the thought of her being in such a small place. Day one was so welcoming lots of people coming in to introduce themselves, both Mom and myself have been really impressed with the food and I visit a lot, good variety, smells and tastes delicious and good choice. Although there seems to be a lot of different staff I have always found them courtesy and willing to help and the nurses are also brilliant and helpful. As with anything there have been a few issues but the Care Manager has always sorted them really quickly and is very helpful. Only one negative the constant buzzer you would think in this high tech age something could be found, that alerts staff but residents can't hear.
Reply from Ben Gimson, Director at Moundsley Hall Care VillageThank you for taking the time to leave a review for our home. We will share the lovely feedback with our team, who will be grateful of you noticing their warm welcome and helpful nature.
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Review of

Moundsley Hall Care Village

from D B (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been a resident at Buckingham house since March 2025. As a family we must say that we have been really impressed with the love and care that's been shown to Dad. We're informed if he has injured himself or fallen or if he's just not quite right in himself and also when ambulances have been
called we've been informed of why and where he's going. He LOVES the food. Plenty of choice. Nothing is too much trouble. The nurses and day staff are his favourite. They talk to him and have a laugh whilst doing their job. They take the time to get to know him and us as a family. If we had a wish it would be that they could take him out of his room more. Dad does need to get out. He usually says no because he doesn't want to be a pain because of assistance needed. Maybe when the weather gets better this will change. The manager is wonderful too. Any issues Dad has had we've spoken to her and she has sorted it out for him. It's lovely knowing Dad is safe and looked after. Thank you all x
Reply from Ben Gimson, Director at Moundsley Hall Care VillageThank you for taking the time to leave a review for our home. We are pleased when the hard work of our dedicated team is acknowledged and thank you for offering such an informative review. We are confident the Manager will continue to support you with any queries you may have, including how to encourage Dad to spend more time communally.
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Review of

Moundsley Hall Care Village

from A B (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with the quality of service given to my mother during the few months she spent at Buckingham House before her death. The worries I'd experienced about her frailty almost disappeared when she became a resident because I felt that she was in good hands with kind, caring staff and
I received immediate reports if there was a matter which needed to be brought to my attention eg when she attempted to walk unaided! Measures were always put in place to avoid there being a recurrence of such behaviour. Staff also responded positively if anyone expressed a concern eg Mum struggled with cutlery and needed help to eat the lovely meals.
I enjoyed meeting the Manager when she visited Mum in hospital before she transferred to BH and also to be shown round when I went along to prepare the room prior to Mum's arrival. I was impressed with the spaciousness of the room which allowed larger equipment to be used in the area.
A friendly, pleasant atmosphere throughout all the building.
Reply from kiran kaur, Admissions Officer at Moundsley Hall Care VillageThank you for taking the time to share such thorough feedback about your mother's stay with us. It's good to know that the communication from the team and the support provided helped to put your mind at ease. It was an honour to care for your mum at the end stages of her life. Thank you again for trusting us with her care. We wish you and your family all the very best for the future.
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Review of

Moundsley Hall Care Village

from C W (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were both made very welcome despite the discharge from hospital being later than anticipated. Buckingham House had allowed me to go and prepare my mother's room prior to her arrival. This did help to make her surroundings familiar and comfortable for her needs. Buckingham House is always, clean,
warm and welcoming. The staff are friendly and supportive. Everyone from the Manager, nurses, engagement and carers have worked hard to support and help my mother settle in and to assess her needs. They have made an effort to get to know her and ensured she has access to the frailty team at GP and MHT.
Although my mother is on puree food, it is well presented and she has a variety of different foods to keep her interest. The food the other residents have had looks appetizing. It has been nice to have the opportunity to have meals with my mother as that helps to create an element of normality and encourage her to eat. The charge is reasonable and I have enjoyed my meals.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for your kind and thoughtful review. We're really pleased to hear that you and your mother felt welcomed and supported, and that her transition into Buckingham House was a positive one. Your lovely comments about our team and the care mean a great deal to us all and will be shared with all the staff. Thank you again for trusting in us.
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Review of

Moundsley Hall Care Village

from G C (Son of Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall standard has deteriorated, no quiet room, no privacy for visitors and families with loved ones. My mother has been left in a state of undress a number of times with no odd shoes on; her shoes have disappeared. When we complained to the staff, nobody seems to know anything, as they are all agency
staff. The management is never around to deal with complaints! Nobody seems to know what's going on. The overall standard of care has dropped!
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for taking the time to share your feedback. We're sorry to hear about your experience, and we take your concerns seriously. We would like to investigate this further to ensure it is addressed promptly. Please contact us directly on 0121 433 3000 so we can discuss this in more detail.
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Review of

Moundsley Hall Care Village

from Susan S (Friend of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was placed in Buckingham House in February 2025. On first visits I was worried about his care. Cleanliness, conversation and care were not obvious. No stimulation for my intelligent friend was very worrying. Staff were not obvious and many on phones. In May, I met management with my concerns,
they listened. This week I visited and there was an obvious change in atmosphere, aroma, and staff activity. My friend had a much brighter demeanour. The staff friendly and happy and genuinely engaging with residents. Instead of leaving depressed I felt my friend was in a better place. Request please - more activities and visits out.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for taking the time to share your feedback. We're pleased to hear that you noticed a positive change during your recent visit, and we appreciate your recognition of the team's efforts. Your comments are valuable to us, and we will ensure they are shared with the staff.
Regarding your observation about staff using their phones, we'd like to reassure you that our team uses secure mobile devices to solely record care notes in real time via CareDocs, which is an important part of maintaining accurate and up-to-date care records of our residents. This helps us to deliver consistent and personalised care to our residents.
Please feel free to pop in any time for a chat or if you have any concerns in the future - we're always here to support you. We are committed to maintaining a warm, engaging and supportive environment for all residents. Thank you again for your thoughtful feedback.
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Review of

Moundsley Hall Care Village

from J D (Son of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with Buckingham House. The locations, size of rooms, and layout. The staff are simply amazing. My mother hated her previous home, and we had a bit of luck getting her into Buckingham House. I honestly never seen her so happy. She loved gardening, but now, the big bonus, she has such a
lovely view out of the room, which makes her very happy. Food is fantastic and the staff are so caring. Thank you.
Reply from kiran kaur, Admissions Officer at Moundsley Hall Care VillageThank you so much for sharing such heartfelt feedback. It's rewarding to know that your mother has settled in so well at Buckingham House and is enjoying the space and surroundings - especially the view from her room. We understand how important it is to feel at home, and it's wonderful to hear how much she has appreciated her new environment. We're also delighted that our team's care and attention have made such a positive difference. Your kind words mean a great deal to all of us here. Thank you from the team at Buckingham House.
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Review of

Moundsley Hall Care Village

from B J (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that I have really good connections with the staff at Kensington and I appreciate all that they do for my mum and her fellow residents. The manager is excellent in the unit and wants what is best for her residents. The staff have a good understanding of what is necessary for the residents care
and to ensure their well being. The care leaders are very experienced and altogether there is a good team who work together, and support one another in a job that isn't easy and doesn't receive the recognition and respect it deserves. Thank you all you!
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words and thoughtful feedback. We're grateful for your appreciation and delighted to hear that you feel a strong connection with our team at Kensington. Our staff are dedicated to providing compassionate and high-quality care, and it means a lot that this is reflected in your experience with us. Your support and recognition mean a lot to all of us. Thank you again.
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Review of

Moundsley Hall Care Village

from Adil K (Nephew of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy. Highly recommended this home for anyone's
family.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your aunt's care and your daily visits. Thank you again for your recommendation - it is deeply appreciated by all of us.
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Review of

Buckingham House

from A K (Nephew of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Moundsley are absolutely amazing. So caring and loving. The carers, nurses and all admin staff have been so attentive and loving to my aunt. Specifically in Buckingham house.
I visited daily for 6 weeks and the place was always clean, the staff and residents always smiling and happy.
Highly recommended this home for anyone's family.
Reply from Kiran Kaur, Admissions Officer at Buckingham HouseThank you for your kind words. We're pleased to hear that your experience with us was so positive. Our team takes great pride in creating a caring, supportive and welcoming environment for both residents and their families. It means a great deal to know that our efforts made a difference to your aunt's care and your daily visits. Thank you again for your recommendation - it is deeply appreciated by all of us.
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Review of

Buckingham House

from Scott S (Nephew of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie moved into Buckingham House in late February 2025, she has Learning Difficulties so we where naturally nervous about putting her into a care home as she struggles to articulate what she needs.
I can say nearly 5 weeks in, my Auntie has settled in really well, the staff in Buckingham are friendly,
hardworking and willing to help. The home is spotless from a hygiene perspective and the food is really good.
Our experience of Buckingham is all really positive. This has put our minds at ease knowing my Auntie is being cared for properly.
Thanks for all your help.
Reply from Debi Rogers, Head of Operations at Buckingham HouseThank you for your kind words and positive feedback on your experience at Buckingham House. We understand that deciding to entrust the love and care of your loved one is very difficult, and we are happy that we have helped to make the move to Buckingham House a positive experience.
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Review of

Moundsley Hall Care Village

from Colin H (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the time my mother spent at Moundsley Hall, I was kept up to date with regards to the treatment that my mother was receiving and members of the staff were always willing to answer any questions put to them. The staff ratio was good, but at times could have perhaps interacted more with the residents,
although activities are provided on a regular basis. The house was always kept in a clean and respectable condition including the outside grounds, it was also beautifully decorated at Christmas and Halloween a credit to the staff involved. Any concerns with the facilities in my mother's room were dealt with in a timely manner.
Mom was given all the nursing care that she needed towards the end of her life and saved the trauma of being transferred to hospital. We were very happy with all the communication about the care during that difficult period even being contacted by off-duty staff to pass on their condolences.
Overall very happy with the care mom received at Moundsley Hall.
Reply from Kiran Kaur, Admissions Officer at Moundsley Hall Care VillageThank you for your kind words and for sharing your experience. We're pleased to hear that you felt well informed and supported during your Mother's time with us. We appreciate your feedback on resident interaction and will continue to strive for the best possible care. It means a lot to us to know that our staff's efforts, especially during the difficult times, made a difference. Wishing you and your family all the best.
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