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Care Home Owned by Zion Care Ltd in Derbyshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Zion Care Ltd in Derbyshire

Only the locations & reviews in Derbyshire for Zion Care Ltd are showing below.

View the details of all 15 locations (with 577 reviews) owned by Zion Care Ltd

Zion Care Ltd Locations in Derbyshire (1)

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1 Care Home owned by Zion Care Ltd in Derbyshire
Elvaston Lodge Nursing Home

24a Elvaston Lane, Alvaston, Derby DE24 0PU 

9.5 51 reviews
"The staff in the nursing home are very caring, patient and kind. They are also knowledgable and I have the confidence in their assessment…"   Read all 51 reviews
Location Type Care Home

Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs. Respite care is also offered for relatives who need a break from caring for a loved one.… Read more about Elvaston Lodge Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Palliative Care
  • 44 Rooms

Zion Care Ltd Reviews in Derbyshire (51)

9.2

Zion Care Ltd has a Group Review Score of 9.2 (9.243) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Zion Care Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Zion Care Ltd
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Review of

Elvaston Lodge Nursing Home

from M M (Respite Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my time here, the staff and carers have been excellent. I can't thank them enough for what they have done for me.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi M,Thank you for the opportunity to be part of your achievement. You did! Well done.The team are so proud for what you achieved and we are grateful for that.I appreciate for providing us your reviews about your living experiences in the home. I will pass your message to all the team.All the best to you and in your future. See you around in town, M! Regards

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Review of

Elvaston Lodge Nursing Home

from Sharon H (Sister of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the nursing home are very caring, patient and kind. They are also knowledgable and I have the confidence in their assessment of my sister's situation and in their ability to meet her needs.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Sharon,Your reviews means a lot to the team. Thank you for taking your time for giving reviews of the home. Take care.

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Review of

Elvaston Lodge Nursing Home

from John D (Husband of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was transferred from hospital to the nursing home. While there she has been well looked after. She always looks clean and comfortable. The staff are always helpful and are a credit to the manager.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi John, Thank you for taking the time to write your review about the home. We appreciate it and will share your message with everyone at Elvaston Lodge Nursing Home Team. Kind regards, Richelle

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Review of

Elvaston Lodge Nursing Home

from C B (Cousin of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with Elvaston Lodge Home. All things very good.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for taking your time providing us your reviews. Much appreciated. Pass your comments to all the staff.Kind regards,Richelle

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Review of

Elvaston Lodge Nursing Home

from G D (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best decision we made was to choose Elvaston Lodge for mum's end-of-life care. The management and staff have not only looked after mum with the highest standard of care and respect but have looked after us as a family. Every member of the team is kind, caring and supportive. The team always explain
what they need to do to my mum and ask her permission. I can't thank them enough.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your taking your time, and giving us your reviews. Your comments mean a lot to us. I will share your comments with all the staff. Kindest regards

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Review of

Elvaston Lodge Nursing Home

from P D (Son of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is in for end of life care and we are so grateful to the management and and staff for her care. My mother has been treated with nothing but respect, dignity and care. This ethos is carried towards every member of the team no matter the task, nature or shift. The team helped us throughout
a very difficult time. I can't thank you enough for this.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We appreciate your time to write up your reviews. Thank you and I will share your comments to the team. Kind regards,

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Review of

Elvaston Lodge Nursing Home

from Martin W (Son-in-law of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well what can I say, Elvaston Lodge Nursing Home is fantastic. My wife's dad was taken really ill and ended up in hospital accident and emergency with the urine retract infection. We were there quite a while. We came back to Elvaston Lodge Nursing Home, they stopped there for five weeks, him and his
wife, and the care that those two people received was absolutely amazing. I cannot recommend them enough. The staff face many difficult challenges each day and yet still smile and are helpful. Their double room was great for them. Thank you all at the Lodge!
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We are so grateful for your reviews. Your feedback means a lot to the Elvaston Lodge team. We are happy to support anyone to the best of our abilities. We are glad we had that opportunity with your dad and E.I will pass your comments to the team. Kindest regards

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Review of

Elvaston Lodge Nursing Home

from E M (Granddaughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Elvaston Lodge to be a very pleasant care home. The staff are very friendly and helpful. Any queries are answered efficiently. Although my grandmother was not with you very long, I am thankful that you were here to provide the care and support she needed and that I couldn't give at home.
Thank you so much.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with Elvaston Lodge. We are deeply touched by your appreciation and are grateful that we could provide the care and support your grandmother needed during her time with us. Our team strives to create a warm and welcoming environment for all our residents, and it means a lot to us to know that our efforts made a positive impact on your family. Please accept our heartfelt condolences for your loss, and know that it was an honour to care for your grandmother. If you ever need anything or have any further queries, please do not hesitate to reach out. Warm regards from all at Lodge Care Home.

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Review of

Elvaston Lodge Nursing Home

from L E (Friend of Resident) published on 13 December 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The resident care team are outstanding, always caring, attentive, understanding, good-humoured, pleasant and friendly. However, the level of staffing is woefully inadequate.
There are utterly ridiculous processes and procedures in place which are completely at odds with those at other care homes. These
are also seemingly changed at whim by management. It's a tedious process to gain access to visit and dangerously difficult to leave the building. I wonder if there was an incident whether the residents and visitors would be able to exit safely
The recent alteration to staff rotas, forcing the carers to split their shift with a 2-hour break while extending their work day by this 2 hours was an example of extremely poor management. Surely this is an unacceptable change of employment contract. Were staff compensated for this disruption? How did the home management anticipate this would influence staff morals and retention?
The care home management is rarely apparent or available.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your feedback. Ensuring the highest standard of care for our residents is our top priority, and a positive, collaborative approach with relatives and visitors is essential to achieving this. We value open communication and as we do not have your contact details, we encourage you to contact the home's management team to discuss your concerns. Thanks, Richelle Smith Home Manager

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Review of

Elvaston Lodge Nursing Home

from Ian L (Son of Resident) published on 11 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The short time my mum was in care everyone associated with the care home was caring, very attentive and professional. My family and I appreciate the wonderful care of my mum.
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Review of

Elvaston Lodge Nursing Home

from Mary B (Wife of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not enough carers. Too much cake and biscuits. No exercise. Some staff are excellent. Belongs going missing. Paying for toiletries not used by my husband and I had taken them in for him.
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Review of

Elvaston Lodge Nursing Home

from J C (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad had Alzheimer's and became a resident at Elvaston Lodge as he required an increasing amount of care for his personal needs. The home recognised his individual and changing needs and adapted routines and level of care accordingly.
The home kept him safe and provided him with the security he required
as his Alzheimer's worsened.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews and pass your comments to the team. It has been a pleasure meeting you all and having the opportunity to care for your dad. He was such a beautiful man.

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Review of

Elvaston Lodge Nursing Home

from Diana F (Daughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has only been there 4 weeks but from what I have seen up to now is excellent. All the staff are so welcoming and caring towards him and his family. I never feel that I am in the way and they try their utmost best to accommodate family. Today visited with my children and grandchild and joined
in with a bingo game. The lovely activity staff member included us with my dad and he had a lovely time with his family. We were offered the opportunity to take him away from the game but we chose not to. This was not a problem for staff. I have written this review because I was touched by how accommodating they were.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for giving us your positive reviews. I will pass your message to all the staff, particularly to our activity coordinators. Kindest regards

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Review of

Elvaston Lodge Nursing Home

from D A (Niece of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was very happy here. The staff were very caring and kind. Nothing was too much trouble for them. My uncle always looked clean and well-presented and the ones I came into contact with were genuinely kind, caring lovely people. I still have my parents, I am lucky but they are elderly, and if
I ever need to look for a care home this would certainly be one of my choices. Thank you to everyone, the whole team from the cooks, cleaners and all the staff. Sadly my uncle passed away peacefully on 30/04/24 but was treated with dignity and respect. You are all wonderful.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We would like to thank you for your kind words for the staff and for your positive experiences with us. Grateful to have the opportunity to care for your uncle and work alongside with family. Your reviews are greatly appreciated by the whole team at Elvaston Lodge. Kindest regards

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Review of

Elvaston Lodge Nursing Home

from Steve B (Son of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff great at all levels.
Building nice.
Food good.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi, thank you so much for your positive review. From all of us at Elvaston Lodge

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Review of

Elvaston Lodge Nursing Home

from Dorothy J (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy to see my mother looking so well. She has had her fair share of illness. I had dinner with her for the first time at the care home on the 9/ 3/24. I was very impressed with how the dinner was presented it was also very delicious. Her room was very clean. I wish to thank the team for
how the care home is run. Also thanks to all the carers for the work they do. They don’t get paid enough for what they do. I do hope that in good time the government will look into what it involves to be a carer and give them a higher pay to reflect the hard work they do. I wish to express my deepest appreciation to the management and staff for what they do. The work they do is very challenging. I am at ease knowing my mum is well cared for. Thank you to everyone at Elvaston Lodge Nursing Home.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

On behalf of the Elvaston Lodge team, I would like to thank you for your reviews. I will pass your message to the team. You are always welcome. Kind regards

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Review of

Elvaston Lodge Nursing Home

from H C (Niece of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the care my aunt received has been exceptional. The care team have supported both myself and my aunt. everyone has shown great concern, care and respect for my family. Thank you for making the remainder of my aunt's life as happy and fulfilled as possible.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews.
Passed your comment to the whole team.
Kind regards.

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Review of

Elvaston Lodge Nursing Home

from L M (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff.
For looking after our mum when she needed support, care and compassion the whole staff team treated our mum well with lots of respect and dignity. Thank you for being there for us all as a family. You listened and cared and made us part of the Elvaston Lodge community family.
You’re all amazing thank you again.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

On behalf of Elvaston Lodge team, we would like to thank you for the trust and the opportunity you have given us to care for your lovely mum.
Many thanks.

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Review of

Elvaston Lodge Nursing Home

from A P (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was in Elvaston Lodge from 2021, he has been cared for by the staff and looked after with great dignity. At the end of his life, staff were there at his side as I didn't make it.
My only reservation is the wait time to get into the main building, I appreciate staff are busy, in my mind there
should be a receptionist. Other than that an absolute five star to all the staff.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

It has been a pleasure for the whole team at Elvaston Lodge to have the opportunity to care for your dad, what a lovely man he was.
And thank you for your trust and your reviews.
Take care.
From all of us at
Elvaston Lodge Team

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Review of

Elvaston Lodge Nursing Home

from P A (Daughter-in-law of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the support given.
The staff work hard to provide care.
The facilities are good.
Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews.
Take care.
Kind regards,
From us all at Elvaston Lodge

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Awards / Recognitions (0)

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