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Care Homes Owned by Zion Care Ltd in Derbyshire

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Only the locations & reviews in Derbyshire for Zion Care Ltd are being shown.

Zion Care Ltd Locations in Derbyshire (1)

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1 Care Home owned by Zion Care Ltd in Derbyshire

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Elvaston Lodge Nursing Home
24a Elvaston Lane, Alvaston, Derby DE24 0PU
"My mum moved here from a different home where she was so unhappy. Here they treated with care and understanding. My mum was so much happier..."Read all 59 reviews

44 rooms

Location Type: Care Home

Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs. Respite care is also offered for relatives... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care

Zion Care Ltd Reviews in Derbyshire (59)

9.3

Zion Care Ltd has a Group Review Score of 9.3 (9.337) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Zion Care Ltd must have a Review Score.

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Showing 59 reviews matching selected criteria
Review of Elvaston Lodge Nursing Home from Julie S (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

Caring residential home with wonderful staff.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Julie,
Thank you very much for providing us your review.
This means a lot to us. I will pass your feedback to the team.
With appreciation.

Richelle Smith

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Review of Elvaston Lodge Nursing Home from Norma N (Resident / Service User) published on 6 May 2026 Submitted via Postal Card
Overall Experience

The reason I came into Elvaston Lodge Care Home from the hospital was because I've been very poorly with health issues, as I couldn't look after myself anymore. I came in here on 23rd Feb 2026 where I feel safe, I'm having 24 hour care, the carers and staff are absolutely brilliant. Anything I want I just have to press a buzzer, and they come straight away to change my pad and bed.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Norma,
It is our pleasure to care for you. This opportunity you have given us is a privilege, so thank you for sharing your review of your experiences at Elvaston Lodge.
I will pass your comment on to the team.
Kind regards,

Richelle

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Review of Elvaston Lodge Nursing Home from Julie B (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

My mum moved here from a different home where she was so unhappy. Here they treated with care and understanding. My mum was so much happier here. We got my old mum back. We got to take her out again and she improved so much. Thank you for making the end of her life so much happier and making us feel so welcome too. The staff here are amazing and so caring.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Julie,
Thank you for your time and for providing us with your review.
We appreciate that you have chosen Elvaston Lodge to care for your mum. Your feedback means a lot to us.
I will pass your comment on to the team.
Kind regards,

Richelle

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Review of Elvaston Lodge Nursing Home from Rachel B (Granddaughter of Resident) published on 14 April 2026 Submitted via Postal Card
Overall Experience

Elvaston Lodge took amazing care of my gran right until the very end. The home has a range of activities for the residents, including a tuck shop! The staff are lovely and helpful. The manager is amazing!

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Rachel,

Thank you for taking the time to share your review about your experience of our home. On behalf of the whole Elvaston Lodge team, we truly appreciate the trust your family placed in us in caring for your gran.

Kindest regards, Richelle Smith

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Review of Elvaston Lodge Nursing Home from Malcolm B (Power of Attorney of Resident) published on 7 January 2026 Submitted via Website
Overall Experience

All staff that I had contact with were polite, caring individuals, from carers and nurses that were mainly concerned to provide care to my resident friend; to those that were always ready to arrange tea or coffee, or provide access to the entrance door. The fees for my friends end of life care were provided by the local NHS trust so the value for money assessment has not been assessed.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Dear Malcolm,

On behalf of the Elvaston Lodge team, I am grateful for the reviews you provided us. We appreciate you taking the time to share your feedback. This means a lot to us.

Take care.

Kind regards,

Richelle

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Review of Elvaston Lodge Nursing Home from B H (Niece of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience

An excellent experience overall. The staff are amazing.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi,

I hope both you and your uncle are doing well.

Thank you for taking the time to provide us with your feedback. I will share your comments with the Elvaston Lodge team.

Wishing you and your uncle all the best.

Regards,

Richelle

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Review of Elvaston Lodge Nursing Home from Jackie N (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card
Overall Experience
Staff very helpful and knowledgeable.
My dad enjoys his meals.

Staff treat residents with respect.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home
Hi Jackie,
Thank you for providing us with your feedback. We appreciate it.

Richelle

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Review of Elvaston Lodge Nursing Home from Vera S (Wife of Resident) published on 22 October 2025 Submitted via Postal Card
Overall Experience

Care home very caring, and staff very nice look after my husband very well, and he has settled in very well could do with more communication with management. Also don't return phone calls when I phone.

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Review of Elvaston Lodge Nursing Home from M M (Respite Resident) published on 16 June 2025 Submitted via Postal Card
Overall Experience

I have enjoyed my time here, the staff and carers have been excellent. I can't thank them enough for what they have done for me.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi M,Thank you for the opportunity to be part of your achievement. You did! Well done.The team are so proud for what you achieved and we are grateful for that.I appreciate for providing us your reviews about your living experiences in the home. I will pass your message to all the team.All the best to you and in your future. See you around in town, M! Regards

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Review of Elvaston Lodge Nursing Home from Sharon H (Sister of Resident) published on 16 June 2025 Submitted via Postal Card
Overall Experience

The staff in the nursing home are very caring, patient and kind. They are also knowledgable and I have the confidence in their assessment of my sister's situation and in their ability to meet her needs.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Sharon,Your reviews means a lot to the team. Thank you for taking your time for giving reviews of the home. Take care.

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Review of Elvaston Lodge Nursing Home from John D (Husband of Resident) published on 9 June 2025 Submitted via Postal Card
Overall Experience

My wife was transferred from hospital to the nursing home. While there she has been well looked after. She always looks clean and comfortable. The staff are always helpful and are a credit to the manager.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi John, Thank you for taking the time to write your review about the home. We appreciate it and will share your message with everyone at Elvaston Lodge Nursing Home Team. Kind regards, Richelle

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Review of Elvaston Lodge Nursing Home from C B (Cousin of Resident) published on 9 May 2025 Submitted via Postal Card
Overall Experience

We are very pleased with Elvaston Lodge Home. All things very good.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for taking your time providing us your reviews. Much appreciated. Pass your comments to all the staff.Kind regards,Richelle

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Review of Elvaston Lodge Nursing Home from G D (Daughter of Resident) published on 21 February 2025 Submitted via Postal Card
Overall Experience

The best decision we made was to choose Elvaston Lodge for mum's end-of-life care. The management and staff have not only looked after mum with the highest standard of care and respect but have looked after us as a family. Every member of the team is kind, caring and supportive. The team always explain what they need to do to my mum and ask her permission. I can't thank them enough.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your taking your time, and giving us your reviews. Your comments mean a lot to us. I will share your comments with all the staff. Kindest regards

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Review of Elvaston Lodge Nursing Home from P D (Son of Resident) published on 12 February 2025 Submitted via Postal Card
Overall Experience

My mother is in for end of life care and we are so grateful to the management and and staff for her care. My mother has been treated with nothing but respect, dignity and care. This ethos is carried towards every member of the team no matter the task, nature or shift. The team helped us throughout a very difficult time. I can't thank you enough for this.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We appreciate your time to write up your reviews. Thank you and I will share your comments to the team. Kind regards,

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Review of Elvaston Lodge Nursing Home from Martin W (Son-in-law of Resident) published on 23 January 2025 Submitted via Website
Overall Experience

Well what can I say, Elvaston Lodge Nursing Home is fantastic. My wife's dad was taken really ill and ended up in hospital accident and emergency with the urine retract infection. We were there quite a while. We came back to Elvaston Lodge Nursing Home, they stopped there for five weeks, him and his wife, and the care that those two people received was absolutely amazing. I cannot recommend them enough. The staff face many difficult challenges each day and yet still smile and are helpful. Their double room was great for them. Thank you all at the Lodge!

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We are so grateful for your reviews. Your feedback means a lot to the Elvaston Lodge team. We are happy to support anyone to the best of our abilities. We are glad we had that opportunity with your dad and E.I will pass your comments to the team. Kindest regards

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Review of Elvaston Lodge Nursing Home from E M (Granddaughter of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience

I have found Elvaston Lodge to be a very pleasant care home. The staff are very friendly and helpful. Any queries are answered efficiently. Although my grandmother was not with you very long, I am thankful that you were here to provide the care and support she needed and that I couldn't give at home. Thank you so much.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with Elvaston Lodge. We are deeply touched by your appreciation and are grateful that we could provide the care and support your grandmother needed during her time with us. Our team strives to create a warm and...  

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Review of Elvaston Lodge Nursing Home from L E (Friend of Resident) published on 13 December 2024 Submitted via Website
Overall Experience
The resident care team are outstanding, always caring, attentive, understanding, good-humoured, pleasant and friendly. However, the level of staffing is woefully inadequate.
There are utterly ridiculous processes and procedures in place which are completely at odds with those at other care homes. These are also seemingly changed at whim by management. It's a tedious process to gain access to visit and dangerously difficult to leave the building. I wonder if there was an incident whether the residents and visitors would be able to exit safely
The recent alteration to staff rotas, forcing the carers to split their shift with a 2-hour break while extending their work day by this 2 hours was an example of extremely poor management. Surely this is an unacceptable change of employment contract. Were staff compensated for this disruption? How did the home management anticipate this would influence staff morals and retention?

The care home management is rarely apparent or available.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your feedback. Ensuring the highest standard of care for our residents is our top priority, and a positive, collaborative approach with relatives and visitors is essential to achieving this. We value open communication and as we do not have your contact details, we encourage you to contact the home's management team to discuss your concerns. Thanks, Richelle Smith Home Manager

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Review of Elvaston Lodge Nursing Home from Ian L (Son of Resident) published on 11 December 2024 Submitted via Postal Card
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The short time my mum was in care everyone associated with the care home was caring, very attentive and professional. My family and I appreciate the wonderful care of my mum.

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Review of Elvaston Lodge Nursing Home from Mary B (Wife of Resident) published on 9 December 2024 Submitted via Postal Card
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Not enough carers. Too much cake and biscuits. No exercise. Some staff are excellent. Belongs going missing. Paying for toiletries not used by my husband and I had taken them in for him.

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Review of Elvaston Lodge Nursing Home from J C (Daughter of Resident) published on 19 November 2024 Submitted via Website
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Dad had Alzheimer's and became a resident at Elvaston Lodge as he required an increasing amount of care for his personal needs. The home recognised his individual and changing needs and adapted routines and level of care accordingly.

The home kept him safe and provided him with the security he required as his Alzheimer's worsened.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews and pass your comments to the team. It has been a pleasure meeting you all and having the opportunity to care for your dad. He was such a beautiful man.

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