Zion Care Ltd in Nottinghamshire | 1 Care Home

Review of
Annesley Lodge
from Paul W (Son of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Excellent Care Home, both short and long term needs

My mum was staying here for just over 4 months and during this time the staff really looked after her, taking into account all her needs and went out of their way to make her comfortable.

There is always plenty of members of staff on duty,

and the home was clean throughout and felt safe at all times.

They encourage users to take part in events, but as my mum is very independent, they accepted this, and accommodated for her needs.

The food was always well prepared and cooked, and the staff made me and family very welcome.

Thank you all, you made my mums stay very welcoming.

Reply from Bethany Owen, Manager at Annesley Lodge

Thankyou for such lovely feedback, it has been a pleasure looking after Mum and she will be very missed by all.I will ensure this feedback is passed over to the Team.

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Review of
Annesley Lodge
from Elaine O (Daughter of Resident) published on 22 May 2025

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful and spend time with all the residents which helps when I am leaving my Mum to come back up to Scotland

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for your feedback, I will ensure that this is passed onto the staff.

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Review of
Annesley Lodge
from Bill B (Nephew of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

The staff always go above and beyond, my uncle has full capacity and is constantly telling me and my family how much he loves it there.
He could go home with a care package since his health has improved but he is firm on staying and having company 24:7 - and that speaks volumes massively, for a man

who has always said he would haunt us all, if he ever ended up in a care home.
Management are always welcoming and very visible around the home. They have a natural caring nature and you can see they love every single resident, it's very clear that they won't stand for anything less than an excellent service.
My uncle says it's like a 5* holiday home.
The food is exceptional and very tasty, he's gained weight and that was much needed.
The activities provided are very good and they have plenty of opportunities for little outings into the local area.
My uncle has a voice and this is valued, he has a choice in every aspect of his day to day living and feels very safe and loved.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that this is passed onto the team.

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Review of
Annesley Lodge
from Gerard K (Son of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

The care staff are excellent.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for your review, we are all very pleased that you feel all aspects of care are 5*

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Review of
Annesley Lodge
from Jane N (Daughter of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the care. Staff are amazing. Any problem is dealt with quickly. Love the entertainment that they now do, they are fabulous. The garden is lovely. Very happy! Office staff are very good.

Reply from Bethany Owen, Manager at Annesley Lodge

Thankyou for your lovely comments, I will make sure that these are passed onto the care team.

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Review of
Annesley Lodge
from Vanessa B (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

Annesley Lodge is a lovely, friendly care home and the staff are fabulous. The residents are all very well looked after and seem quite happy. Couldn't wish for a nicer place for Mum.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that this is passed onto the team. We are very happy that you couldn't wish for a nicer place for mum, its an absolute pleasure to look after mum and all the other residents

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Review of
Annesley Lodge
from A H (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Good Care Home, team leaders excellent and other staff good, room nice, toilet could of done with replacing very stained, food good and a good choice, activities improving now new ownership in place. Handyman very helpful! Hopefully garden will be used more this year now new fencing in place, there

has been a lot of improvements since new ownership!

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that this is passed onto the team. We have been using the garden over the past month with the weather picking up and have a lot of exciting plans for the summer. We are glad you have found improvements since new Zion Care have taken over ownership

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Review of
Annesley Lodge
from Phillip S (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been resident of Annesley Lodge for 2 years and is very happy here. I am impressed with how well she has been cared for, the home is comfortable and warm, the food great and the staff very helpful and friendly. They also go out of their way with entertainment and activities overall. I

am very happy for my mother to be at Annesley Lodge.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we are really pleased that you are happy with the standard of care mum has received over the past 2 years. I will ensure that the feedback is passed along to the team here.

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Review of
Annesley Lodge
from Stephen K (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff have so much time and patience with the residents it's inspiring. They are also very professional in everything they do. They are also excellent in updating me on everything concerning my mum.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments and we are thrilled that you have no concerns and find the communication excellent. I will ensure that the feedback is passed along to the team here.

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Review of
Annesley Lodge
from Kathleen L (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been in this care home for the last 7 months and has settled in well. The staff are very friendly and helpful and do all they can to accommodate his needs. I am more than happy with the care home staff and the care they provide, but feel that at times there are not enough staff on shift

as some residents, including my husband require at least 2 carers at a time for their needs to be met and that sometimes means other residents are kept waiting too long.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge. We appreciate your kind words and are glad your husband has settled in well. Its great to hear you find our staff friendly and helpful, and you're happy with the care provided. Please be assured, we regularly review staffing levels to safely meet our residents needs and are always happy to discuss any concerns at your convenience

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Review of
Annesley Lodge
from S C (Sister of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

He is kept very clean, thank you.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for taking the time to leave Annesley Lodge a review - we really appreciate your feedback and are glad you're happy with the care that we provide. Please do let me know if you should have any issues or if there is anything we can do to ensure our ratings are 5-star across the board - I would be happy to chat through any potential concerns at a mutually convenient time.

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Review of
Annesley Lodge
from M C (Niece of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff are good but at times felt like it was understaffed. Staff approachable and willing to listen to concerns. The food looks good and looks like some nice activities. Christmas decorations looked lovely.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge, your feedback is gratefully received. We are glad to hear you are happy with the food and activities and appreciate the feedback regarding staffing levels. Our home is staffed in line with dependency regulations, and we have recently recruited to fill several vacant positions which will continue to improve staffing levels. I am always happy to meet with you to discuss any issues at a mutually convenient time.

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Review of
Annesley Lodge
from T G (Husband of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience

Care quality is excellent as always. The food provided is excellent. There can be no complaints about the food. The overall quality of the home could be improved with stable management.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that the feedback is passed along to the team here. If you wish to discuss further any aspect of Annesley Lodge I am happy to do so at a mutually convenient time.

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Review of
Annesley Lodge
from Andrew P (Son of Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience

Both my parents went into care at Annesley Lodge in March 2019. Both have now passed away. The care couldn't have been better.

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Review of
Annesley Lodge
from D W (Daughter of Resident) published on 21 September 2022

Submitted via Website • Report

Overall Experience

My mum received end-of-life care at the home and we're so glad she was there. We spent her last 30 hours in her room with her, the staff were amazing, they provided us with refreshments throughout the whole time and kept checking in with us to see if we needed anything and making sure mum was comfortable.

They knew mum well and treated her with dignity and respect until the end. They are worth their weight in gold.

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Review of
Annesley Lodge
from Keri H (Daughter of Resident) published on 20 September 2022

Submitted via Website • Report

Overall Experience

The care my mum received at the home was nothing but very good. Her end-of-life care was so compassionate by all the staff. The carers genuinely cared about Mum and her needs. They all spoke fondly of her. They were there when we needed them. A massive thank you to all at Annesley Lodge.

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Review of
Annesley Lodge
from W S (Daughter of Resident) published on 21 October 2021

Submitted via Postal Card • Report

Overall Experience

Happy with mum's care overall. Staff are hands-on and on the ball. Unfortunately, the continuity of management in my opinion is poor. Been numerous managers and deputy managers, in turn, hinders smooth running. All floor and kitchen staff are excellent and have been throughout the difficult times we

have encountered.

Reply from Kelly Barton, District Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge. We are pleased that you rate our overall standard as very good and I will ensure that your kind comments are passed on to our team. In terms of management, our priority is the safety and wellbeing of our residents. We would be happy to discuss this with you at a mutually convenient time.

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Review of
Annesley Lodge
from Denise (Daughter of Resident) published on 20 April 2021

Submitted via Website • Report

Overall Experience

I am very pleased how the staff have supported my mum moving into Annesley Lodge during this difficult time of Covid-19. I feel my mum is in safe, friendly and caring hands. Staff are happy to answer any questions that I may have and they provide regular updates on my mum's progress. My mum has told

me that she really enjoys the meals and the care staff are lovely. The home have put in place safe visiting precautions whether face-to-face or behind a screen, keeping us all safe from infection. Every member of the team I have spoken to has been friendly, professional and I would like to give my thanks to them all.

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Review of
Annesley Lodge
from Valerie M (Daughter of Resident) published on 29 March 2021

Submitted via Postal Card • Report

Overall Experience

Annesley Lodge is a home from home, and the staff are extremely caring. At first, it was difficult to accept Mam's situation, but very quickly I knew we had made the right decision. The atmosphere is a happy one that I'm sure has been difficult to sustain over these terrible Covid months. When Mam has

been poorly, the staff have constantly demonstrated professionalism and compassion and kept me updated. Mam is in good hands, even the 'non-care staff take an interest, a laugh and joke from them go a long way.

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Review of
Annesley Lodge
from Rosalind W (Daughter of Resident) published on 25 March 2021

Submitted via Postal Card • Report

Overall Experience

My mum's health has deteriorated greatly since Christmas and she has received excellent care from the Annesley Lodge care staff. They have been very encouraging, thoughtful and caring. I have been kept informed about mum's health at all times. Due to covid 19, it has been a very difficult time for the

care home but they have done their very best to arrange visiting for me to see mum due to her very frail condition.

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Care Home Owned by Zion Care Ltd in Nottinghamshire

Zion Care Ltd Locations in Nottinghamshire (1)

Zion Care Ltd Reviews in Nottinghamshire (36)

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