Zion Care Ltd in Lancashire | 5 Care Homes

Review of
Nightingales Nursing Home
from V M (Daughter of Resident) published on 15 August 2025

Submitted via Postal Card • Report

Overall Experience

Majority of the staff were lovely although attention to detail could be better if client looked uncomfortable no one came to aid. Care at the end of life very good. Listened to family members re concerns. Bedrooms are in great need of being overhauled tatty + damaged furniture. Wouldn't hesitate to

recommend to others. Staff always made us feel welcome + felt like friends in the end.

Reply from Carole Harrison, registered manager at Nightingales Nursing Home

Thank you for taking the time to share your feedback. We're so pleased to hear that our team made you feel welcome and supported, and that you felt your loved one was well cared for, especially at such an important time. It means a great deal to know our staff's kindness and compassion left a positive impression.We also appreciate your comments regarding attention to detail and the condition of the bedrooms. We take all feedback seriously and use it to improve the service and environment we provide. I'm pleased to share that we have a refurbishment programme underway and are continually investing in the home to ensure it remains comfortable and well-presented for residents and their families.Thank you again for your recommendation, it's wonderful to know you would be happy to recommend us to others.Thank you

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Review of
Nightingales Nursing Home
from Jane B (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Dad has been resident since December 2023. He is incredibly well cared for, and dare I say thriving in the environment. Two years ago he was hospitalised and had a poor prognosis. With the the care he has received in this setting he is genuinely safe, happy, stimulated and part of a lovely community.

I cannot thank the whole staff enough. The respect shown to residents shines through. Thank you so much for ensuring whatever time Dad has remaining it is in a great place

Reply from Carole Harrison, TBC at Nightingales Nursing Home

Thank you very much for the review I will share this with the team

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Review of
Nightingales Nursing Home
from Michaela S (Daughter of Resident) published on 7 August 2025

Submitted via Postal Card • Report

Overall Experience

Great fair held at nursing home, residents happy, the staff were polite and efficient. The building is clean and welcoming. Overall, very good.

Reply from Carole Harrison, TBC at Nightingales Nursing Home

Thank you for the lovely review I will share this with the team its very much appreciated

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Review of
Pilling Nursing Home
from Carol O (Daughter-in-law of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

I love this nursing home because all the staff are amazing, so friendly and caring to my mother-in-law and us. They can never do enough, always checking to see if we need anything, including food and refreshments. We leave after every visit knowing she is so well looked after, it gives us so much reassurance,

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Review of
St Alban's Nursing Home
from M A (Son of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been looked after very well. What I like is all the games they do with the residents. I am very happy with my Dads care. Some of the window units need replacing.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words the staff really do appreciate the support from everyone. Thank you for highlight the windows this will be addressed Again Many Thanks

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Review of
St Alban's Nursing Home
from Kathleen F (Wife of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff are always very helpful and polite and are very approachable. They also managed to get the right funding for my husband. He has dementia and needs a one to one care. I must say they are brilliant with him as he's often very agitated, sometimes aggressive and wondersome, especially at night. If

there are any problems the home will always give me a phone call so I'm always kept informed. I think the staff could interact with him a bit more but I know that depends on his mood. Overall I am very happy wtih the home and care my husband receives.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Good Morning, Thank you so much for your kind words the staff do truly appreciate their hard work being noted. Staff show hard work love and dedication throughout.

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Review of
St Alban's Nursing Home
from Bob A (Son of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

My elderly father has been in St Alban's Nursing Home since the end of January. The care he has received has been of a high standard. The staff are always helpful, even when working in extremely difficult situations.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Morning Bob, thank you very much for your kind words of support it means a lot to the staff

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Review of
St Alban's Nursing Home
from A G (Son of Resident) published on 18 June 2025

Submitted via Website • Report

Overall Experience

It would be very easy for me to give a 5 star as the improvements I would suggest would be relatively easily achieved.
The good elements are the staff and the relationship we have with all the staff. I'm sure our father benefits from this.
Our father suffers from dementia and requires 121 care so

he can be very demanding at night so the reassurance of good care is important.
The home is very convenient for days out with great walks along the sea front.
We especially like to use the upstairs family room for games of domino's or to just take in the amazing views.
In respect to how I would want the care home to improve.
1. My father needs hearing aids and too often they are not checked for working order. I would like a more rigorous regime for checking each day.
2. I would like a more formal report for family, a little like a school report. Providing a basic summary of progress, deterioration, additional needs and recommendations that family can use to reflect upon.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your continued support as always it means a great deal to all of us. With regards to your requested suggestions we will endure to resolve this for you with support from the nursing team. Again thank you for your continued support

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Review of
St Alban's Nursing Home
from Allan W (Husband of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care for my wife.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your lovely words and it is a pleasure to have you both a part of the St Alban's family.

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Review of
Pilling Nursing Home
from Juliet M (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

My mother was cared for with kindness and compassion at the nursing home. The staff are efficient, professional and the home is well run. We are so grateful that her admission was expedited to allow her access to nursing care and that the home looked after her and us, her family, so well when she was

discharged from hospital for end-of-life care. If anyone is looking for residential nursing care they can do no better than Pilling Nursing Home.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review. It was a pleasure to care for your Mum in the short time she was with us. Sending love and best wishes, take care.

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Review of
Pilling Nursing Home
from C F (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

Since the arrival of my father, I have been very impressed with the service provided by Pilling Nursing Home. It has been an exemplary level of service they provide.
The 24 hour care provided, looking after the medicine and pain relief and organising oxygen supply - when transition from hospital was

sadly lacking. They took on his case and have turned him around. He is now able to walk and not in pain and has had a complete turnaround.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review. It is a pleasure to be caring for such a gentleman and to also get to know you all. I will ensure this is passed over to the rest of the team. Thank you again.

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Review of
Conifers Nursing Home
from S S (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I am so happy with the care my mum is getting all the staff are like one big happy family my mum has very challenging behavior and they treat her with the greatest respect and dignity. I would highly recommend the Conifers to anyone who has family that needs care. When I visit my mum and then go home

I can sleep knowing she is safe and cared for so once again a very big thank you.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you very much for your review, we appreciate your support.

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Review of
Pilling Nursing Home
from J C (Granddaughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

My grandma was not in the Nursing Home for long. However, the time she spent there was brilliant! The care she received was second to none. Each staff member was always so delightful and very accommodating! My grandma had dementia, however, sadly passed away from other complications that quickly took

a turn for the worse. We will be forever grateful for the team at Pilling Nursing Home, who really went above and beyond to get Grandma back home from hospital to spend her last few days in comfort and with her family around her. Thanks again for everything you all did!

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review for us. It was a pleasure to care for your grandma in the short time she was with us. Sending love to you and the family.

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Review of
Pilling Nursing Home
from Fiona C (Daughter-in-law of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was only in the nursing home for a few weeks before she sadly passed away. She absolutely loved being in the home and being a social butterfly herself loved the company of the other clients and staff. The love and care she received were second to none, especially in her last few days.

We can't thank the Pilling Nursing Home staff enough, nothing was too much trouble and everyone was treated with love and dignity. The one thing that really impressed us was it didn't have that horrible smell you sometimes get in a nursing home. Well done to the team.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you for taking the time to send us a review and for your lovely, kind words. I will make sure this is passed over to the rest of the team. In her short period with us, she was a joy to care for and it was a pleasure to get to know you all as a family. Thank you again!

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Review of
Pilling Nursing Home
from Fred C (Husband of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

Every member of staff from cleaners to management, treats my wife as a resident, and myself as a visitor with the utmost respect and cheerfulness. I cannot thank all of them enough.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review! Its a pleasure to care for your wife and to welcome you all into the PNH family. Thank you for all your support!Kirsty

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Review of
Conifers Nursing Home
from Margarita S (Mother of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

It's reassuring to go and see my son in this care home. He seems very settled and the staff are very good and caring. They are always busy, but always have time to talk to you about my son. They always have a smile on their faces, however busy. I honestly don't know how they cope as there are a lot

of residents, but nothing is too much trouble. They are a credit to the Conifers, they really are, because it's not an easy job.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much for your kind words and also for your support, it really does mean a lot to us.

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Review of
Conifers Nursing Home
from Lisa M (Daughter of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My mum was moved to Conifers Nursing Home after an exhausting hospital admission. The care and support that both my mum and I have received from staff and management since my mum arrived I believe has been exceptional.
Working as a nurse myself in the NHS. I’ve seen the impact that quality staff can

have on a patient and I truly believe that Conifers has quality staff, from the the accounts administrator, to the care team, activity coordinator through to the manager, who has taken my calls, answered numerous questions, reassured me and most importantly listened. I have witnessed them going that extra mile, knowing that your loved one is in an environment where the caring team, truly care is priceless. Many thanks for all your hard work.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much Lisa your support and kind words are appreciated.

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Review of
St Alban's Nursing Home
from Heather G (Sister of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

I do visit my sister weekly, not always the same day of the week, so I do get a good overall picture of the standard of care, support and activities offered. Management/staff are always available to any of my concerns.
Rooms, facilities and cleanliness I have found to be good. I never visit at meal

times, as this would take away time I spend with her, but I do look at the menu and the choices offered give a well-balanced diet.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. She is a much-loved part of the family and always puts a smile on our faces. We are happy that you see this when you come and visit.
Thank you again.

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Review of
Conifers Nursing Home
from Janet B (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

My father has been at the Conifers since 2021. I have been very happy with his care. The home is well staffed and I have found the staff to be friendly, kind and very interactive with their residents. My father has particularly enjoyed time spent in the garden and musical entertainments. The manager

always responds to queries quickly and efficiently.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much, we really appreciate your support.

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Review of
St Alban's Nursing Home
from Margaret E (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff and management are very good and my daughter is looked after very well, everyone is very kind and caring to us as well as my daughter.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your kind words, she is a much-loved part of the St Albans family as well as you both are.
Thank you again.

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Care Homes Owned by Zion Care Ltd in Lancashire

Zion Care Ltd Locations in Lancashire (5)

Zion Care Ltd Reviews in Lancashire (94)

Nightingales Nursing Home

Nightingales Nursing Home

Nightingales Nursing Home

Pilling Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Conifers Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Conifers Nursing Home

Conifers Nursing Home

St Alban's Nursing Home

Conifers Nursing Home

St Alban's Nursing Home

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