Care Homes Owned by Tanglewood Care Homes in Lancashire

Thank you for your thoughtful and heartfelt review. We are delighted to hear about your positive experience at Abbey Wood and that your father has settled in so well. It's especially rewarding to know that he is content, more engaged, enjoying improved mobility, and smiling more - outcomes that mean so much to both families and our team. Your kind words about our team, facilities, and the care provided are greatly appreciated. We are proud of the dedication shown by our team at every level, and it is wonderful to hear that their commitment and compassion have given you confidence and peace of mind. We are also pleased that your father's transition into Abbey Wood was seamless. Thank you for trusting us with his care and for taking the time to share your experience. We look forward to continuing to support your father and your family. Read less

Thank you so much for taking the time to share such a thoughtful and heartfelt review. We are truly delighted to hear how positively your dad's experience at Abbey Wood Lodge has been, and how supported you and your family have felt throughout his time with us.

Your kind words about our team's kindness, patience, and professionalism mean a great deal to us. We place great importance on treating every resident as an individual, with dignity, compassion and respect, so it is incredibly rewarding to know this has made such a difference to your dad's wellbeing and to your peace of mind.

We will be sure to pass on your lovely feedback to the whole team, who work very hard every day to create a calm, friendly and supportive environment. Thank you again for your trust and appreciation, it truly means a lot to us. Read less

Thank you so much for taking the time to share your kind review of Abbey Wood Lodge.

We are delighted to hear that you felt warmly welcomed on arrival and experienced a friendly, approachable team. It is especially rewarding to know that your mother is happy, well cared for, and supported in a way that meets her individual needs. We are also pleased that she enjoys the weekly programme of activities, as keeping our residents engaged and entertained is very important to us.

Your kind words mean a great deal to us, and we will be sure to share your feedback with the whole team. Thank you for trusting us with your mother's care and for taking the time to let us know about your experience. Read less

We are sorry to hear your feedback regarding your mother's recent stay at Abbey Wood Lodge. Please be assured that we take these matters extremely seriously. We are currently reviewing the situation internally and initiating a thorough investigation into all aspects of the care and conduct described in your review. All concerns relating to resident safety and staff professionalism are treated with the utmost gravity and are subject to formal review procedures. If you wish to discuss your concerns further, please do not hesitate to contact us on 01205 358888. Read less

Thank you so much for your lovely review of Abbey Wood Lodge. We're so pleased to hear that your husband had a positive experience and enjoyed the food and activities during his stay. It truly was a pleasure to have him with us. If there's anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for taking the time to share your kind words, it means a lot to all of us. Read less

Thank you for taking the time to share your thoughtful review of Abbey Wood Lodge. We are delighted to hear that your mother has settled in so well and is now actively engaging with both our team and fellow residents. Your kind words regarding the warm welcome provided by our colleagues and their attentive support will be greatly appreciated by all. It is truly rewarding to know that their efforts have contributed to your mother's comfort and sense of belonging. Thank you once again, it is our privilege to care for her. Read less

Thank you very much for your kind and thoughtful review of Abbey Wood Lodge Care Home. We are truly delighted to hear that your mother is so happy living with us. It is heartening to know that our dedicated team of carers is providing her with such excellent support, while also keeping you and your family well informed regarding her wellbeing.We are especially grateful for your kind words about our colleagues, and it is most rewarding to learn that you hold them in such high regard. We are also pleased to hear that you and your family are happy with the care provided and the range of activities available.Your recommendation means a great deal to us, and we sincerely thank you for taking the time to share your experience. Read less

Thank you for your kind words and for taking the time to share your review. It is a pleasure to hear that your friend is happy living at Abbey Wood Lodge, and that she enjoys the meals and finds our team to be kind, caring, and supportive.Providing high-quality, person-centred care is at the heart of all we do, so it is especially rewarding to know that this has been reflected in her experience. Our activities team will also be delighted to hear that she appreciates the variety of activities available, along with the weekly hair appointments, we understand how important these personal touches can be.Your thoughtful feedback will be shared with the entire team, who will be truly heartened by your comments. Thank you once again. Read less

Thank you sincerely for your kind and thoughtful review of Abbey Wood Lodge. We are truly pleased to hear that your mother has settled in comfortably and now feels at home with us.It is heartening to know that she enjoys the activities provided and looks forward to visits from our hairdresser. We're also glad to hear that the transition to our care was made easier by the support of our team.Your kind words regarding our dedicated care staff are deeply appreciated. They will be touched to know how much their care and commitment mean to both you and your mother, and that their efforts have made a genuine difference.Thank you once again for your generous recommendation. Should there be anything further we can do to support you or your mother, please do not hesitate to let us know. Read less

It is incredibly disappointing to reads this review and I are sorry that your experience of the home was less than positive. I understand that your concerns have been escalated and are currently being investigated. I am aware that since joining the home, the home manager has arranged and completed meetings with all residents and/ or family members as appropriate to develop open and transparent communication. The home manager will be continuing to actively seek feedback, developing the home with residents and their loved ones at the heart of this. We certainly do not condone any individual in the home being spoken to in a less than respectful manner and can assure you that should this be found to be the case, appropriate measures will be taken. If you would like to discuss any elements of your concerns with me directly, please do let the home know and I will ensure a call/ meeting is arranged. Read less

We were very concerned to read your review, and the issues you've raised do not reflect the standards of care we are committed to upholding. At Abbey Wood Lodge, we take all feedback seriously and remain dedicated to providing person-centred care of the highest quality. Our entire care team, along with senior management, strives to build meaningful relationships with each resident, ensuring their wellbeing is supported with both professionalism and genuine compassion. If you would like to discuss your concerns in more detail, please don't hesitate to contact the home directly. I will personally ensure that a meeting or telephone call is arranged at a time that is convenient for you. Read less

Thank you for your wonderful review. We understand that moving to a new care home can be a worrying time, so we're thrilled to hear that the team at Abbey Wood Lodge was able to ease your concerns. We will be sure to pass along your kind words to our colleagues, they will be absolutely delighted. Providing care with kindness, dignity, and respect is at the heart of what we do, and we're so glad this was evident in your experience with our team. Thank you for recommending Abbey Wood Lodge, and please don't hesitate to reach out if you need any further assistance. Read less

Thank you for sharing such wonderful feedback about your mum's stay at Abbey Wood Lodge Care Home. It's heartening to hear that she felt so welcomed and settled in quickly. We're thrilled that she enjoyed the comfort of her room and the view of the park. We're also glad to know that she enjoyed her meals, especially the fish and chips and that our team's kindness and care made her stay so positive. Ensuring our residents feel valued and dignified is always our priority. It was a pleasure to welcome you and your family during your visits, and we truly appreciate your kind words about the team and management. We look forward to seeing your mum again for any future respite stays. Read less

Thank you so much for your kind words and for taking the time to share your friend's experience at Abbey Wood. It's heartwarming to hear how well she has settled in and is thriving in her new home. We're thrilled to know she enjoys the food, our friendly team, and the activity programme, as we aim to create a lively and welcoming environment for all our residents. It's also wonderful to hear that you and your wife feel welcomed during your visits. Read less

Thank you so much for your heartfelt review. We're truly delighted to hear that your experience with us has been positive from the very beginning. Our team strives to make everyone feel at home, and it's wonderful to know that their dedication and warmth have made a difference. Every member, from our domestic staff to our managers, works hard to ensure each resident feels safe, respected, and valued, so your feedback means the world to us. Thank you for trusting us with the care of your loved one. Read less

Thank you so much for sharing your kind words about Abbey Wood Lodge. We're incredibly grateful for your trust over the past four years and are honoured to have played a part in your husband's uncle's care. It's wonderful to hear that the Lodge has truly felt like home to him and that our team have provided the support and compassion he and your family needed, especially during such a difficult time. Your praise means the world to us and we'll be sure to share it with the entire team. Thank you again for your heartfelt review. Read less

Thank you so much for your kind words and for sharing your experience! We're delighted to hear that your gran is happy and well cared for at Abbey Wood Lodge. Our team is committed to providing a warm, supportive environment and it's wonderful to know that she has made many friends and feels comfortable with us. Your feedback about our carers and manager means a lot to us, as we always strive to make every resident feel at home. If you ever have any suggestions, please don't hesitate to reach out. Thank you again for your support! Read less