Tanglewood Care Homes in Lancashire | 1 Care Home

Review of
Abbey Wood Lodge
from D E (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report

Overall Experience

My mother's stay at this facility was appalling. Promised dementia care was replaced by neglect and disregard. She wasn't washed, wore unchanged clothes/underwear for days despite clean ones being available and her hearing aid was ignored-isolating her further. She was left alone in her room, excluded

from activities, and a trip hazard I reported was ignored. Her PRN medication was mishandled: they failed to administer it appropriately, and no PRN protocol was attached to her MAR chart. Conditions for use, frequency, and outcome monitoring were undocumented-a clear breach of safe practice. I witnessed a care assistant shouting aggressively at a vulnerable wheelchair-bound resident; when I intervened, she turned her aggression on me. I removed my mother early out of fear for her safety and wellbeing. This was not care-it was systemic failure. I've filed complaints and urge others to reconsider this facility.

Reply from Manjit Kaur Bram, Regional Director at Abbey Wood LodgeWe are sorry to hear your feedback regarding your mother's recent stay at Abbey Wood Lodge. Please be assured that we take these matters extremely seriously. We are currently reviewing the situation internally and initiating a thorough investigation into all aspects of the care and conduct described in your review. All concerns relating to resident safety and staff professionalism are treated with the utmost gravity and are subject to formal review procedures. If you wish to discuss your concerns further, please do not hesitate to contact us on 01205 358888.

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Review of
Abbey Wood Lodge
from Peter B (Son-in-law of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

I would like to express my gratitude to the excellent care given to my mother in law and from what I have witnessed to the other residents in the care home. I would like to signal out one person who in my opinion and the rest of the family for her professional and caring nature especially her attention

to detail, Senior Carer. Thank you so much.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you for your kind review of Abbey Wood Lodge Care Home. We are delighted to hear that you were pleased with the care your mother-in-law received during her time with us.Your positive feedback will be greatly appreciated by our care team, who are dedicated to providing the highest standard of support and compassion to our residents.Thank you once again for your thoughtful words.

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Review of
Abbey Wood Lodge
from M W (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband spent one week at Abbey Wood Lodge while I had a rest bite break. This was the first time I had done this. My husband had a spotless bedroom and he commented that the food was excellent during his stay. He enjoyed the company of the carriers and occasionally took part in the activities that

were available such as potting plants and keep fit exercises. I would certainly recommend Abbey Wood Lodge.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you so much for your lovely review of Abbey Wood Lodge. We're so pleased to hear that your husband had a positive experience and enjoyed the food and activities during his stay. It truly was a pleasure to have him with us. If there's anything more we can do for you or your family, please don't hesitate to reach out. Thank you again for taking the time to share your kind words, it means a lot to all of us.

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Review of
Abbey Wood Lodge
from T S (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Mum has recently moved into Abbey wood Lodge. Even though the move was intiated without detailed planning it all appears to have
gone smoothly. Mum, appears happy and content at the home.
Since arriving at Abbey-wood Mum's sense of humour has returned accompanied by a far more relaxed persona. Which

had definitely diminished during her extended stay in Southport general hospital.
I'm delighted with how quickly Mum has settled. She is interacting not only with
the staff but the residents with whom she-shares her new home
I'd like to thank everyone for all the kindness and support provided towards my Mum, during the initial few weeks of her transition, into becoming part of Abbey Wood's clientele. It was clear to me nothing was deemed to much trouble. Fundamentally, everything possible is done to promote a happy home which offered a warm welcome to Mum. This prompted and encouraged Mum to engage with everyone around her. This was absent in her previous home.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you for taking the time to share your thoughtful review of Abbey Wood Lodge. We are delighted to hear that your mother has settled in so well and is now actively engaging with both our team and fellow residents. Your kind words regarding the warm welcome provided by our colleagues and their attentive support will be greatly appreciated by all. It is truly rewarding to know that their efforts have contributed to your mother's comfort and sense of belonging. Thank you once again, it is our privilege to care for her.

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Review of
Abbey Wood Lodge
from Christine A (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Outstanding support for my mother. My mother has dementia and she thinks she is staying in a five star hotel on holiday she is so happy. The carers take excellent care of my mother and always note her welfare and inform myself and brothers. Safeguarding is superb reception always ensuring visitors

book in and checkout. When I took my mother to hospital appointments they ensured that she was booked out and in. My mother said she loves the food and activities The manager is outstanding and carers and reception are as well. My family are very pleased with Abbey Wood Lodge. The activities that take place are fantastic and lots of residents take part. We are so pleased that our mother is so happy and well cared for.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you very much for your kind and thoughtful review of Abbey Wood Lodge Care Home. We are truly delighted to hear that your mother is so happy living with us. It is heartening to know that our dedicated team of carers is providing her with such excellent support, while also keeping you and your family well informed regarding her wellbeing.We are especially grateful for your kind words about our colleagues, and it is most rewarding to learn that you hold them in such high regard. We are also pleased to hear that you and your family are happy with the care provided and the range of activities available.Your recommendation means a great deal to us, and we sincerely thank you for taking the time to share your experience.

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Review of
Abbey Wood Lodge
from G R (Friend of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

I visit my friend most Thursday mornings & have done since she became a resident. She is happy at Abbey Wood Lodge, enjoys the food & finds the staff to be kind, caring & helpful. She doesn't always want to join in activities but the staff alow her to opt in & out as she wishes & don't put her under

pressure to participate. She enjoys the exercise classes, trips out & musical entertainment provided. Having her hair done each week is also something she enjoys. Personally I have the greatest respect for ALL staff from carers to management, caretakers to kitchen & laundry workers. They have a difficult job to do & they do it in a friendly & caring manner, demonstrating patience & understanding, ready to comfort & reassure.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you for your kind words and for taking the time to share your review. It is a pleasure to hear that your friend is happy living at Abbey Wood Lodge, and that she enjoys the meals and finds our team to be kind, caring, and supportive.Providing high-quality, person-centred care is at the heart of all we do, so it is especially rewarding to know that this has been reflected in her experience. Our activities team will also be delighted to hear that she appreciates the variety of activities available, along with the weekly hair appointments, we understand how important these personal touches can be.Your thoughtful feedback will be shared with the entire team, who will be truly heartened by your comments. Thank you once again.

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Review of
Abbey Wood Lodge
from Peter C (Son of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Due to a marked decline in my mothers mental health over Chistmas 2024 . we had to find a care home for her at short notice but which had a good reputation in Ormskirk. On speaking to the team at Abbey Wood they were able to facilitate her arrival on New Years eve 2024. Over the following months her

condition has improved considerably due to the staffs endeavours and she now feels at home. She has always been independent and we are amazed how quickly she has settled. The staff are excellent and there are activities almost daily which my mother participates in. We were introduced to a man who is overall responsible for the home. He has helped us as a family navigate the process of our mum living at the Abbey Wood Lodge. We are kept updated about how she is settling by him and his team. My mum loves the carers who look after her and also the hairdresser who visits weekly. I cannot recommend Abbey Wood Lodge Highly enough.

Reply from Jenny Bellwood, Marketing Director at Abbey Wood LodgeThank you sincerely for your kind and thoughtful review of Abbey Wood Lodge. We are truly pleased to hear that your mother has settled in comfortably and now feels at home with us.It is heartening to know that she enjoys the activities provided and looks forward to visits from our hairdresser. We're also glad to hear that the transition to our care was made easier by the support of our team.Your kind words regarding our dedicated care staff are deeply appreciated. They will be touched to know how much their care and commitment mean to both you and your mother, and that their efforts have made a genuine difference.Thank you once again for your generous recommendation. Should there be anything further we can do to support you or your mother, please do not hesitate to let us know.

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Review of
Abbey Wood Lodge
from E B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

The senior management are awful. When complaints are raised they do not answer them. Medication was given and not recorded and then no medication was given for several days because of the system that is in place for distribution of medication. When GP re-instated normal meds there was still a delay

in giving them due to senior carers being inadequate. There communication between senior carers and family is poor and can be really detrimental to a family members health. SALT team changed Dad's diet and the family wasn't informed which is just disgraceful.
I witnessed some senior care staff shouting at residents in a way that can only be described as residents were clearly an inconvenience.
There are some lovely genuine carers in this home but these are overshadowed by really poor management. These genuine carers need to move on elsewhere otherwise I am sure in time this home will have a known disgusting reputation! I would not recommend this home mainly due to the management.

Reply from Mark Newton, Regional Manager at Abbey Wood LodgeIt is incredibly disappointing to reads this review and I are sorry that your experience of the home was less than positive. I understand that your concerns have been escalated and are currently being investigated. I am aware that since joining the home, the home manager has arranged and completed meetings with all residents and/ or family members as appropriate to develop open and transparent communication. The home manager will be continuing to actively seek feedback, developing the home with residents and their loved ones at the heart of this. We certainly do not condone any individual in the home being spoken to in a less than respectful manner and can assure you that should this be found to be the case, appropriate measures will be taken. If you would like to discuss any elements of your concerns with me directly, please do let the home know and I will ensure a call/ meeting is arranged.

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Review of
Abbey Wood Lodge
from Katie P (Granddaughter of Resident) published on 22 April 2025 Submitted via Website • Report

Overall Experience

I would not give this place even half star if it was an option.
DO NOT send your loved ones to Abbey wood Lodge, unless you want to be in a constant state of distress. Their senior and management team are an absolute disgrace. This review page and overall CQC ratings are based years old reports from

when different management was employed. They DO NOT care about residents ! (this does not apply to some of the actual care team who work with residents directly) The CEO is well aware of the severe failings of this place as he has been there recently himself. But as is 90% of the senior/management team he's about as useful as a wet paper bag.

Reply from Mark Newton, Regional Manager at Abbey Wood LodgeWe were very concerned to read your review, and the issues you've raised do not reflect the standards of care we are committed to upholding. At Abbey Wood Lodge, we take all feedback seriously and remain dedicated to providing person-centred care of the highest quality. Our entire care team, along with senior management, strives to build meaningful relationships with each resident, ensuring their wellbeing is supported with both professionalism and genuine compassion. If you would like to discuss your concerns in more detail, please don't hesitate to contact the home directly. I will personally ensure that a meeting or telephone call is arranged at a time that is convenient for you.

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Review of
Abbey Wood Lodge
from Martin G (Son of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My mum was previously in a great care home, but increasing dementia meant we had to find a more suitable new place. We were concerned that it would be hard to find a placement that matched the standards of her previous home, but we need not have worried. Abbey Wood Lodge has proved to be excellent.

A particular strength is the quality of the staff, who all seem to be warm, friendly, professional and competent. I'd highly recommend this establishment.

Reply from Jenny Bellwood, Marketing Manager at Abbey Wood LodgeThank you for your wonderful review. We understand that moving to a new care home can be a worrying time, so we're thrilled to hear that the team at Abbey Wood Lodge was able to ease your concerns. We will be sure to pass along your kind words to our colleagues, they will be absolutely delighted. Providing care with kindness, dignity, and respect is at the heart of what we do, and we're so glad this was evident in your experience with our team. Thank you for recommending Abbey Wood Lodge, and please don't hesitate to reach out if you need any further assistance.

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Review of
Abbey Wood Lodge
from Monica C (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

My mum has just spent two weeks respite care in Abbeywood care home, all members of the team made her feel very welcome, she settled quickly. The room she was allocated overlooked the park, she enjoyed the view, watching the birds in the trees outside her window. The room was very comfortable it was

cleaned daily, the home always felt warm and inviting.
Mum enjoyed most meals, fish and chips being her favourite. She spoke of how lovely and helpful all the staff were, and was treated with kindness and dignity, throughout her stay, she would be happy to return in the future for further respite care. Myself and family were warmly welcomed when we visited, by management and all members of the team.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you for sharing such wonderful feedback about your mum's stay at Abbey Wood Lodge Care Home. It's heartening to hear that she felt so welcomed and settled in quickly. We're thrilled that she enjoyed the comfort of her room and the view of the park. We're also glad to know that she enjoyed her meals, especially the fish and chips and that our team's kindness and care made her stay so positive. Ensuring our residents feel valued and dignified is always our priority. It was a pleasure to welcome you and your family during your visits, and we truly appreciate your kind words about the team and management. We look forward to seeing your mum again for any future respite stays.

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Review of
Abbey Wood Lodge
from Reg P (Friend of Resident) published on 14 November 2024 Submitted via Postal Card • Report

Overall Experience

My friend moved to Abbey Wood in July this year and the difference in her life has been amazing, she is so contented and has settled in really well. She loves the food and very friendly staff, also the activity program. Myself and my wife visit her twice a week and we are made very welcome. We can't

praise it highly enough.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for your kind words and for taking the time to share your friend's experience at Abbey Wood. It's heartwarming to hear how well she has settled in and is thriving in her new home. We're thrilled to know she enjoys the food, our friendly team, and the activity programme, as we aim to create a lively and welcoming environment for all our residents. It's also wonderful to hear that you and your wife feel welcomed during your visits.

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Review of
Abbey Wood Lodge
from Veronica P (Friend of Resident) published on 13 November 2024 Submitted via Postal Card • Report

Overall Experience

From our initial viewing, we have always been warmly welcomed with cheerful, happy staff. This greeting has been the catalyst for the way staff care for all residents at all times. Nothing is a trouble to anyone, from domestic staff to the manager. A very caring team in a wonderful environment for the

vulnerable, sensitive residents, who in their old age, dependent on strangers are given the best care.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for your heartfelt review. We're truly delighted to hear that your experience with us has been positive from the very beginning. Our team strives to make everyone feel at home, and it's wonderful to know that their dedication and warmth have made a difference. Every member, from our domestic staff to our managers, works hard to ensure each resident feels safe, respected, and valued, so your feedback means the world to us. Thank you for trusting us with the care of your loved one.

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Review of
Abbey Wood Lodge
from Suzanne B (Niece of Resident) published on 5 November 2024 Submitted via Postal Card • Report

Overall Experience

My husband's uncle has lived in Abbey Wood Lodge for the last 4 years, during which time it has become his home and the staff his family. They have cared for him and supported him throughout this time. When it became apparent end-of-life care was needed the staff continued to care for him and support

us through this process. The kindness shown by all staff has been greatly appreciated and we couldn't praise the home highly enough.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for sharing your kind words about Abbey Wood Lodge. We're incredibly grateful for your trust over the past four years and are honoured to have played a part in your husband's uncle's care. It's wonderful to hear that the Lodge has truly felt like home to him and that our team have provided the support and compassion he and your family needed, especially during such a difficult time. Your praise means the world to us and we'll be sure to share it with the entire team. Thank you again for your heartfelt review.

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Review of
Abbey Wood Lodge
from Kerry T (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report

Overall Experience

Please don't send your loved ones here.
Our experience with this home; Mum was attacked. Multiple safeguarding concerns. Administered incorrect dosage of pills. Poor management/worsening of medical conditions - diabetes/lymphedema/wound care. Failure to preserve dignity.
Mum was attacked by another

resident, this was never properly addressed with conflicting accounts. The attack led to the deterioration of mum's condition, to which staff advised she was fine and wouldn't remember the attack anyway due to the dementia, this was not the case. Mum developed a tic and was scared someone was trying to hurt/kill her. Management then claimed they could not cope with it and wanted mum out of the care home. The attacker was left on the same floor as mum and other vulnerable residents, in our opinion compromising their safety.
On the face of it, the care home appeared to be an ideal place to look after mum, however, our experience was very different.

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Review of
Abbey Wood Lodge
from J H (Grandson of Resident) published on 9 October 2024 Submitted via Website • Report

Overall Experience

Abbie Wood Lodge is a very good care home. My gran has been there for almost two years and the care is very good and the carers are lovely and very helpful. The manager is very good, my nan is very happy there and has made many friends.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for your kind words and for sharing your experience! We're delighted to hear that your gran is happy and well cared for at Abbey Wood Lodge. Our team is committed to providing a warm, supportive environment and it's wonderful to know that she has made many friends and feels comfortable with us. Your feedback about our carers and manager means a lot to us, as we always strive to make every resident feel at home. If you ever have any suggestions, please don't hesitate to reach out. Thank you again for your support!

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Review of
Abbey Wood Lodge
from A K (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident since November, it was a huge and hard decision for our family to make for my mum. But her care she receives is excellent, the staff are so supportive and really personable. We know our mum is safe and all her needs are taken care of.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for sharing your experience. We understand how difficult it can be to make such a decision, and we're honoured that you trusted us with your mum's care. It's wonderful to hear that our team's support and personalised approach have provided you with peace of mind. Knowing that your mum feels safe and well cared for is what drives us every day. We're committed to continuing to provide the excellent care she deserves. Thank you again for your kind words and support.

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Review of
Abbey Wood Lodge
from T L (Son of Resident) published on 5 August 2024 Submitted via Website • Report

Overall Experience

Since the very beginning, we have felt extremely welcome at Abbey Wood Lodge. It really is the ideal solution for my mother: she is looked after with great care and attention by a very professional team of carers.
Thank you!

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for your kind words! We are delighted to hear that you and your mother feel so welcomed at Abbey Wood Lodge. Our team takes great pride in providing professional and attentive care, and it's wonderful to know that it has made a positive impact. We truly appreciate your feedback and your trust in us. Thank you!

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Review of
Abbey Wood Lodge
from Charles D (Son-in-law of Resident) published on 5 August 2024 Submitted via Website • Report

Overall Experience

I cannot speak more highly of my experience of Abbey Wood Lodge. Having known my Mother-in-law for over 35 years now I couldn't be more aware of just how difficult a decision this has been (for the entire family) for her to have to go into care. It really was the best/only option at this stage. The

most remarkable and probably the most surprising thing that I have experienced with Abbey Wood has been the support and extraordinary kindness shown to the entire family. It is abundantly obvious that the staff genuinely care about her as a person which is so lovely to see, their interaction with her is remarkable.. but the care and thoughtfulness shown to our family as a whole has made such an enormous difference and the reassurance given to us that such a loved member of our family is not only being 'cared' for but loved is everything. Thanks to all at Abbey Wood you do a remarkable job.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you so much for your incredibly kind words about Abbey Wood Lodge. We understand how difficult the decision must have been for your family, and we are honored that you chose us to care for your Mother-in-law. It is heartwarming to hear that our support and kindness have made such a positive impact on your entire family. We strive to treat each resident with genuine care and compassion, and it's wonderful to know that this is reflected in our interactions. Your appreciation and reassurance mean the world to us. Thank you for recognising the dedication of our team.

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Review of
Abbey Wood Lodge
from Peter W (Son of Resident) published on 5 August 2024 Submitted via Website • Report

Overall Experience

When the time comes for you to find a place in a care home you will in all likelihood visit several different homes and wanting only the very best for your loved one you try to consider everything you possibly can. In our case out of the 8 care homes we considered it was very clear that Abbey Wood Lodge

was where we wanted our mum to go. In truth, like many other people in our situation, we didn't want our mum to go into a care home at all but it was obvious that we were at the point at which it was the only safe option. That was 12 months ago now and all I can say is that although it was one of the hardest decisions we have ever had to make we are 100% certain that there is no other care home that would/could have offered our mum more genuine love and care. What makes Abbey Wood Lodge so special is the manager and all of the staff..we can't say enough..incredible..and we will forever be in their debt for everything they have done for our mum (and ourselves) at this very difficult time in all our lives.

Reply from Alicia Bradon, Sales Manager at Abbey Wood LodgeThank you for sharing your heartfelt experience. We understand how challenging it can be to make the decision to move a loved one into a care home, and we are honored that you chose Abbey Wood Lodge out of the many options you considered. It means a great deal to us to hear that our team has provided your mum with the genuine love and care she deserves, making this difficult transition a little easier for your family. Your kind words about our manager and team are incredibly appreciated, and we are deeply grateful for your trust. We are here to support your mum and your family in every way we can. Thank you for your touching feedback.

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