Tanglewood Care Homes in North Yorkshire | 1 Care Home

Review of
York Manor Care Home
from Hilary S (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

After a bad experience trying to settle Mum into a care home, we were concerned about how a move to York Manor Care Home would work but we needn't have worried. The staff made it so easy with their welcoming and friendly attitude. They are always on hand to offer advice and make us feel like part of

the community too. The home is clean and well designed. Mum's room is very nice and and she can access the garden whenever she likes. In Mum's own words, "It's wonderful here. The food is great, and the people that work here are very caring. It's a lovely community. I don't need to do anything if I don't want to but there's always lots of things to do if you fancy it."

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Review of
York Manor Care Home
from Sarah T (Daughter of Resident) published on 18 July 2025

Submitted via Website • Report

Overall Experience

I looked round several care homes for my mum and I and my brother knew as soon as we arrived that this was the one. Not the cheapest but not the most expensive, everything included in price, that one would expect, front of house manager is phenomenal and so kind and funny, immediately took to her.

Very easy process getting mum into the home, the room I wanted for mum is the one we got, no going on dementia floor, we'll she wasn't really mobile enough, but room was homely, as mum said "beautifully decorated " she thought it was a hotel, bless her. The while place smelt lovely, everywhere clean and tidy, excellent laundry service, every member of staff really cared, from the domestic who got mum's nails done when he overheard I was going to do them to the chef who took a real pride in her work( deserved) and her residents likes and dislikes. As mum became more poorly, the care was excellent, they kept me informed of everything , the staff sat with mum when needed, showed such compassion

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you so much for your heartfelt and thoughtful review. It truly means the world to us that you and your brother felt York Manor was the right home for your mum from the moment you arrived.We're so pleased to hear that the process of moving your mum in was smooth and that the room you hoped for was made available. It's lovely to know she found it beautifully decorated and even thought it felt like a hotel - that really brought a smile to our faces.Your kind words about our Front of House Manager and the whole team are deeply appreciated. We are especially proud that every member of our team - from domestic to kitchen to care - made a genuine impact on your mum's comfort and wellbeing. Stories like the domestic staff helping with her nails and our chef's attention to her personal tastes highlight the compassion and dedication we strive for every day.As your mum's needs changed, we're grateful we could be there to support both her and your family.

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Review of
York Manor Care Home
from Kate D (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed with the whole package. They really cant do enough for my mum. The facilities are lovely and clean and the staff are very friendly and look after mum with care and attention. Although I have put satisfactory regarding value for money this is my opinion of all care homes and in no way

reflects on York Manor Care Home in particular.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you so much for your kind words. We're truly delighted to hear that you're impressed with our home and that our team is looking after your mother with such care and attention, that really is at the heart of everything we do.We're also pleased to know you find the facilities clean and welcoming. Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the whole team.Thank you again for taking the time to share your thoughts.

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Review of
York Manor Care Home
from Michael C (Respite Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I was there for a month of respite care after major spinal surgery- it proved to be the perfect choice. A new, thoughtfully designed building and pleasant, well-equipped home. Brilliantly supportive, considerate, and swiftly responsive staff. And a superb environment in which, at first, to rest, and

then to recoup strength in ways which have made my return home easy to negotiate. I am deeply grateful and would enthusiastically recommend York Manor to anyone considering a stay there.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your lovely words. We're so pleased to hear that York Manor was the perfect choice for your respite care and that your stay supported your strength and recovery. Your kind feedback about our dedicated team being supportive, considerate, and responsive means a great deal. We will be sure to share your comments with the team, they will be truly heartened by your appreciation.Thank you once again for taking the time to share your experience at York Manor.

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Review of
York Manor Care Home
from J J (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

The care home offers a genuinely friendly and supportive environment for both residents and their families. All staff members are warm, approachable and clearly well-trained, with strong support from management. The atmosphere is always happy and welcoming, and its been a joy to see the positive impact

this has had on my mum. It truly feels like a home from home.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your kind words about York Manor. We are truly heartened to hear that you find our dedicated care team to be warm, approachable, and well-trained under the guidance of our management team.It is especially gratifying to know that York Manor has had such a positive impact on your mother, and that it feels like a home from home. Creating a comforting, welcoming environment is something our entire team strives to achieve each and every day.Thank you once again for your thoughtful feedback, it means a great deal to all of us at York Manor.

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Review of
York Manor Care Home
from P K (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

I have found York Manor to be a wonderful place for my mother. The staff are always helpful and friendly. My mother is always clean and tidy. They do there best to get her to socialise and she now has many friends at the home. She is settled and happy.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for taking the time to review York Manor. We're so pleased to hear that you consider our home a wonderful place for your mother, and that she feels settled and happy here.It's heartening to know that our team has come across as friendly, supportive, and encouraging, qualities we truly strive for every day.We're especially delighted that your mother has found companionship and a sense of belonging with us. Thank you again for your kind words.

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Review of
York Manor Care Home
from J T (Son-in-law of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

We searched York for a care home for my 101 year old mother in law, who we were unable to care for at home. We found manor the staff are delight very caring and attentive. Facilities are first class, and we have found my mother in law interacting with other residents.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your kind review of York Manor. It's wonderful to hear that you've found our colleagues to be both caring and attentive, your kind words will mean a great deal to them.We're also delighted to know that your mother-in-law is enjoying time with other residents, and that you consider our facilities to be first-class. Creating a welcoming and supportive environment is at the heart of everything we do, so it's truly rewarding to hear this reflected in your experience.Your feedback will be shared with the whole team, they'll be thrilled to know their efforts are appreciated.

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Review of
York Manor Care Home
from J G (Son of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at the care home for six weeks, we are really pleased with the care she is being given. The room is excellent and has been tailored to suit her needs, mum's health is monitored regularly. If there are any problems we are notified and if necessary the doctor is called or an ambulance

is arranged. The entertainments are held every day with different activities. The activities carers are excellent.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your kind review of York Manor. We're so pleased to hear that you're happy with the care your mother is receiving, and that her room has been thoughtfully tailored to suit her needs. Knowing that she is comfortable and well looked after means a great deal to us.We'll be sure to pass on your lovely feedback to our activities team. They work hard to create a varied and engaging programme each day, and they'll be truly heartened to know their efforts are appreciated.Thank you once again for taking the time to share your experience, your words mean a great deal to everyone here at York Manor.

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Review of
York Manor Care Home
from J C (Friend of Resident) published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

Friendly caring staff. The care home has lovely feel about it and very clean and welcoming. Cuisine however does need improving to suit residents of this age. The quality of the food at times needs to improve which is a shame as all other aspects are very good indeed.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for taking the time to share your review of York Manor. We are very pleased to hear that you find our team to be friendly and caring, and that the home presents as clean and welcoming. This is exactly the standard we aim to uphold each and every day.We are also grateful for your comments regarding the food. Mealtimes are an important part of our residents' daily lives, and we take all feedback in this area extremely seriously. We continually seek to ensure that residents are enjoying nutritious, well-balanced meals that reflect their preferences and needs.To this end, we recently introduced a new menu, developed in consultation with our residents, our newly appointed Chef Manager, and the wider catering team. This collaborative approach helps us to ensure that our dining experience remains both enjoyable and person-centred.If you have any further concerns or would like to discuss this in more detail, please do not hesitate to get in touch with a member of the team.

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Review of
York Manor Care Home
from L W (Wife of Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

My husband is in a very good home I have peace of mind knowing he is well looked after.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for taking the time to share your review. We are truly pleased to hear that you have peace of mind knowing your husband is well cared for with us. Providing a safe, supportive, and reassuring environment for both our residents and their families is at the heart of everything we do.Should you require any further assistance or have any questions, please do not hesitate to get in touch. We are always here to help.

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Review of
York Manor Care Home
from Geraldine C (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Although it took my father a little time to settle, I must say York Manor Care Home exceeds all of my expectations. York Manor is second to none. The building is of a high standard extremely well maintained and very comfortable. My father is nearly 92 and has vascular dementia. He is always clean and

tidy and well cared for. He has gained 7kgs since moving in to York Manor which is outstanding.
The staff are wonderful with all the live ins. The activities they put on for the residents are truly wonderful. They are always ready to give 100%. I can not speak highly enough about all of them. As a family we had to make this hard decision and we are really blessed to have found York Manor.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you so much for taking the time to share your lovely feedback about York Manor. We're truly happy to hear that your father is feeling at home with us and that you're pleased with the care he's receiving. Your kind words about our team's enthusiasm and the way they organise events will mean a great deal to them, we'll be sure to pass them on.We know how emotional and important the decision is to move a loved one into care, and we feel genuinely honoured that you've entrusted us with that responsibility. It means a lot to know that you feel blessed to have found us. Please don't hesitate to get in touch if there's ever anything more we can do for you or your father.

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Review of
York Manor Care Home
from J R (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

I attended a Mothering Sunday event at York Manor on 30/3/25 and it was such a lovely, joyful event. It was so nice to sit with my mother and have a "high tea" together, but also to enjoy a social event with other residents and their families. Everything was beautifully presented and the staff were

so friendly, going out of their to make sure it was a happy occasion for all. My thanks to all the staff members involved in organising the afternoon. Loved it!

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your lovely review of York Manor and for joining us for our Mother's Day High Tea. We're so pleased to hear that both you and your mother enjoyed the day, and that our team helped make it such a warm and memorable occasion.Your kind words mean a great deal, and we'll be sure to pass them on to our colleagues.

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Review of
York Manor Care Home
from Mark R (Son of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

All the staff are considerate and kind
The rooms are always clean and comfortable
My mum really likes the food and some of the activities the home puts on
Parking for visitors is adequate
Security at the care home seem very reasonable to protect elderly people

Reply from Jenny Bellwood, Marketing Manager at York Manor Care Home

Thank you for taking the time to review York Manor. We're truly delighted to receive your kind feedback. It's wonderful to hear that you find our team to be considerate and kind, qualities we value deeply in the care we provide.We take great pride in our food and activities programme, so it's especially rewarding to know that your mum is enjoying both.The safety and security of our residents are always our top priority, and we're committed to maintaining the highest standards in this regard.Thank you again for your lovely comments-we will be sure to share them with the team, who will be so pleased to hear your words.

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Review of
York Manor Care Home
from Emma B (Niece of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

With York Manor being fairly new at the time our aunt moved in, we were hoping that it would be the right choice although there were few or no reviews to help make up our minds.
Sadly we didn't have the luxury of shopping around because of our aunt's situation but it has turned out to be the best

move in every respect.
From the word go, our aunt was welcomed in as one of the family - and it really does feel just that.
There is a real sense of belonging and community - they actively encourage you to join in with activities if you are able but it is done with a purpose, to promote health and wellbeing.
The residents always have a smile on their faces and for some who may not have family close by this is a blessing to see.
Residents are treats with the utmost care and respect and we couldn't
ask for more.

Reply from Jenny Bellwood, Marketing Director at York Manor Care Home

Thank you for your kind review. We're so pleased to hear that from the moment your Aunt moved in, you all felt welcomed and part of the family. That sense of belonging is something we truly strive for, and the team will be thrilled to know their efforts made such a positive impact.Our dedicated care and lifestyle teams work hard to offer a wide variety of meaningful and engaging activities, so it's wonderful to hear that this is supporting our residents' health and wellbeing in such a visible way. It's also heart warming to know that our team brings smiles to everyone's faces and that the quality of our care shines through. Thank you once again for your lovely words, we'll be sure to share them with all our team members.

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Review of
York Manor Care Home
from V A (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

Lovely building, care staff and management excellent.
Movement to 2nd floor executed with care and dignity for residents.
First floor lift ENT needs securing.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you for your kind words and for taking the time to share your feedback. We're so pleased to hear that you've had a positive experience with our care team and management. Ensuring dignity and care in every aspect of our residents' experience is our top priority, and we're glad to know this was reflected in the move to the second floor.We also appreciate your note regarding the first-floor lift entrance. Resident safety and comfort are paramount, and we will ensure this is looked into promptly.If there's anything more we can do, please don't hesitate to reach out.

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Review of
York Manor Care Home
from J W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful any problem or query they help always. Mums always clean and adores her carers the home is welcoming and clean.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you for your lovely review! We're so pleased to hear that your mum is happy and well cared for, and that she adores her carers - that truly means so much to us. Our team is always here to help with any queries, and we're delighted that you find the home welcoming and clean. Your kind words are greatly appreciated and will be shared with the team.

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Review of
York Manor Care Home
from Chris F (Son of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the care my mother receives at York Manor Care Home. The staff are compassionate, professional and genuine in the care they provide. The facilities are bright, clean and the decor is equivalent to a high end hotel. York Manor has given us peace of mind, knowing mum is being cared

for in a such a lovely place with caring staff, activities to keep her occupied and three good meals a day. We have already recommended York Manor to several friends, which is a testament to our endorsement.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you so much for your wonderful review! We are truly delighted to hear that your mother is happy and well cared for at York Manor Care Home. Our team takes great pride in providing compassionate and professional care, and it means the world to us to know that their dedication is making a difference. We also appreciate your kind words about our facilities and the activities we offer to keep residents engaged. Your recommendation is the highest compliment we could receive, and we are grateful for your trust. If there's anything more we can do, please don't hesitate to let us know!

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Review of
York Manor Care Home
from Adele D (Daughter-in-law of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My in-laws have been residents in York Manor for over two months now and I can honestly say that I feel so happy that we found this place for them. We were very reluctant to put them in a home because we knew they were very keen to stay at home but it became impossible to do so.
I love the whole environment

which is spacious and beautifully decorated. It really has the feeling of a 5 star hotel. We have found the staff to be very caring and attentive. The food is fabulous. The activities are amazing. It has given my husband and I huge peace of mind to know that they are being so well looked after. We really couldn't have asked for anything better.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you so much for your heartfelt feedback. We understand how difficult the decision to transition to a care home can be, especially when your loved ones wish to remain at home. Knowing that York Manor has provided a comfortable and supportive environment for your in-laws truly warms our hearts. We're delighted to hear that you appreciate the spacious and beautifully decorated surroundings, as well as the quality of care, food and activities we provide. Our team works hard to ensure every resident feels valued and cared for and your words affirm that effort. It's wonderful to know we've given you and your husband peace of mind, that means everything to us. If there's anything more we can do to support your in-laws or your family, please don't hesitate to reach out. Thank you again for your kind words and trust in us.

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Review of
York Manor Care Home
from M M (Husband of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Not only myself, but also my family are happy with our choice of care home. When you reach the stage where your only choice is to place your spouse in a care home, it's a difficult transition for both, albeit for different reasons. It's a comfort to know that my wife is so well cared for by considerate,

caring and professional staff, who deal respectfully with issues arising from living with dementia. Things we like include: the decor, frequent and varied activities, the ability to cater for a vegetarian diet, and staff knowing everyone's names, including visitors. York Manor has a positive, friendly and welcoming vibe.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you so much for sharing your experience. We truly understand how challenging the decision to move a loved one into a care home can be and we're so pleased to hear that you and your family feel reassured and happy with York Manor. It's wonderful to know that you find comfort in the care and respect our team provides, particularly in addressing the unique challenges of living with dementia. We strive to create a warm, welcoming environment and your recognition of the friendly atmosphere, attention to detail and personalised care means a lot to us. Your feedback inspires us to continue our commitment to providing a positive, supportive home for all our residents and their families. Please don't hesitate to reach out if there's anything more we can do to support you or your wife. Thank you again for your kind words.

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Review of
York Manor Care Home
from A G (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My father has now spent about one month at York Manor. Right from the initial very professional show round, seeing the accommodation and the facilities, we realised that this would be an ideal place for him to stay. His admittance to the home went really well on the day and all staff could not have

been more helpful and understanding. This was a good choice for my father as he has settled in really well, considering he has lived in the same house in York for nearly 60 years. Medically he has been made more comfortable by the assistants at the home and his room is exactly what he needed. Comfortable room with a convenient en-suite. Care always to hand with the staff regularly popping in to check all is ok. He does not eat like he used to, but the food he says is good. In addition, the important recognition of all staff on this change for the family at this difficult time has been exceptional. Particularly with regards to my mum who was very reluctant in having someone care at this time.
Thank you.

Reply from Alicia Bradon, Sales Manager at York Manor Care Home

Thank you so much for taking the time to share your experience at York Manor. We are truly delighted to hear that your father has settled in well and that you found the process of his admittance smooth and supportive. Transitioning to a new home, especially after such a long time in his family home, can be a significant change, and we're so pleased to know that we've been able to make this transition as comfortable as possible for him and for your family. It's wonderful to hear that your father finds his room comfortable and well-suited to his needs, and that our team's attentiveness has provided him with the care and reassurance he deserves. We understand how important it is for families to feel supported during times of change, and we are especially grateful for your recognition of the team's efforts to support your mother during this period. Thank you for trusting us with your father's care and for your kind words about our team, facilities, and dining experience.

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