Care Home Owned by Tanglewood Care Homes in North East Lincolnshire

Reply from Jenny Bellwood, Marketing Director at Humberston House Care HomeThank you so much for taking the time to share such a thoughtful and detailed review. We're truly delighted to hear that your Dad was so happy during his time with us and that you felt confident and reassured by the care he received throughout the year.
It means a great deal to know that our team's empathy, dedication and commitment to treating residents with comfort, safety and respect came through in your experience. We're also pleased that you were able to enjoy meals together, make the most of our facilities, and share special moments like watching the rugby.
Your kind words about the environment, activities and food will be shared with the whole team, who will be very proud to know the difference their efforts made. Thank you again for your trust and for allowing us to support your Dad during his time with us.

Reply from Jenny Bellwood, Marketing Director at Humberston House Care HomeThank you for taking the time to share your kind feedback regarding your mother's recent respite stay with us.We are truly pleased to know that the care she received met your expectations and that both she and your family felt supported and welcomed during her time here. It is our priority to provide not only high-quality care, but also a compassionate and respectful environment for residents and their loved ones.Your positive remarks regarding our facilities and your recommendation to others are sincerely appreciated. We are grateful for your trust in allowing us to care for your mother.On behalf of the entire team, thank you once again for your kind words. We wish you and your family all the very best.

Reply from Jenny Bellwood, Marketing Director at Humberston House Care HomeThank you for your kind review of Humberston House. We are very pleased to hear that you were satisfied with your stay and that you felt treated with the dignity and respect that are fundamental to the care we provide.It is especially gratifying to know that you found the standard of care to be exemplary and that our colleagues went above and beyond in their support. Your feedback will be greatly appreciated by the entire team, as it reflects the high standards we continually strive to maintain.Thank you once again for your thoughtful comments. We sincerely hope to have the opportunity to welcome you again in the future.

Reply from Jenny Bellwood, Marketing Director at Humberston House Care HomeFirstly, please accept our sincere condolences on the loss of your mother-in-law.We are truly heartened to hear that, during such a difficult time, you found our colleagues to be exemplary in the care they provided, both to your mother-in-law and to your family.We are deeply grateful for your kind words and your recommendation. Your comments about the compassion and attention shown by our team mean a great deal to us.Once again, thank you for taking the time to share your thoughts. Please know that our thoughts are with you and your family during this difficult time.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you for taking the time to share your experience. We are so pleased to hear that your father felt comfortable and well cared for during his respite stay with us. Ensuring a welcoming, friendly, and professional environment is something we take great pride in, and it's wonderful to know that you felt like part of the family when visiting.A special thank you for recognising our chef and kitchen team-they will be delighted to hear that their efforts in adapting the menu made a difference for your father.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you for sharing such a heartfelt and moving review. We understand how difficult it can be to place a loved one in care, and it means so much to us that your father's experience at Humberston House changed your perspective. Providing compassionate, dignified, and truly personal care is at the heart of what we do, and we are deeply touched to hear that our team made your father feel valued every day. It was an honour to care for him and to support your mother during this time. The small gestures that make a difference to our residents and their families are something we take great pride in, and we are grateful for your recognition. Your kind words are a testament to the dedication of our team, and we will be sure to share them with the team. Please accept our deepest condolences for your loss. If there is anything we can do for you and your family, please don't hesitate to reach out.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your heartfelt review. It truly means a lot to us to hear how pleased you are with the care your step-mum has received. Our team is dedicated to creating a warm, homely, and supportive environment for both our residents and their families, so knowing that you felt at ease and reassured is incredibly rewarding. Treating every resident with dignity and ensuring they feel comfortable is at the heart of what we do. We are grateful for your kind words and are always here for you and your family. If there's anything more we can do, please don't hesitate to reach out.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for taking the time to share your heartfelt experience. We are deeply moved by your words and are truly honored to have been a part of your mother's journey. We understand how difficult it can be for someone as proud and independent as your mum to transition to a care home and we're so pleased to hear that she came to enjoy daily life with us and formed bonds with our team. It's incredibly meaningful to know that her final days were spent in comfort and with the tender care she deserved. Your kind words about the kindness shown to you and your family during such a difficult time mean a great deal to us. We are also touched by your adult children's impressions of the home, as creating a warm, welcoming and unexpected environment is something we strive for every day. Please know that our thoughts remain with you and your family and we are here if you ever need anything. Thank you again for trusting us to care for your mum, it was truly a privilege.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your heartfelt review and kind words. We are deeply moved by your appreciation of the care we provided to your late mother. It was an honour to support her and your family during such a significant time, and we're grateful that we could offer you comfort and dignity throughout her final weeks. Our team truly cares about each resident, and your recognition means the world to us. We're so glad we could meet your expectations, and we sincerely appreciate your recommendation.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for taking the time to share your experience. We're so pleased to hear that, even during the short time your mum was with us, you found Humberston House to be a welcoming and caring place. Our team takes great pride in providing high-quality care and maintaining a comfortable environment, and we're grateful that this made a positive impact on both you and your mum.

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for your thoughtful review and for choosing Humberston House for your mother's day care. We're thrilled to hear that you've had such a positive experience with our team, and it's wonderful to know that the friendly atmosphere, decor, and personalised care stood out to you. It's especially great to hear that our team are keeping your mother engaged and active, both physically and through meaningful conversations. If there's anything more we can do to enhance her care, please feel free to let us know. We truly appreciate your feedback and trust in us!

Reply from Alicia Bradon, Sales Manager at Humberston House Care HomeThank you so much for sharing your experience with us. We're truly sorry to hear about the challenges you faced before arriving at Humberston House, but we're thrilled that our team could provide the care and support you need during such a difficult time. It's wonderful to know that both the environment and our compassionate team contributed to your quicker-than-expected recovery. Your words are incredibly heartening and serve as a testament to the dedication of our team. Wishing you continued health and well-being!

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for sharing your heartfelt experience. We understand that deciding to move a loved one into a care home can be incredibly difficult, and we are honoured that you chose us for your mum's short respite stay. We're delighted to hear that your first impression was positive and that our environment felt welcoming and comfortable. Our team works hard to create a warm and inviting atmosphere, with a variety of activities and amenities to ensure our residents feel at home and engaged. It's wonderful to hear that your mum enjoyed her stay so much that she has chosen to stay with us long-term. Your kind words about our staff and facilities mean a lot to us. We're committed to maintaining this high standard of care and making sure your mum feels happy and supported. Thank you for trusting us with her care. If there's anything more we can do to ensure her comfort and happiness, please let us know.

Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care HomeThank you for sharing your experience with us. We're delighted to hear that your friend has settled in well and that you've been impressed with the care provided by our team. Creating a happy and homely atmosphere for our residents is one of our top priorities, and we're glad to hear that you find it a pleasure to visit. We take great pride in the design and layout of our building, as well as the decor and furnishings, and we're pleased that they have met your expectations. Our goal is to provide a comfortable and luxurious environment that feels like home for all of our residents. We appreciate your kind words and your continued support.