Care Homes Owned by Broadoak Group of Care Homes in Leicestershire

I have witnessed several instances that cause concern at this home. Residents are left without footwear sitting for hours without pressure cushions and all walking frames are left out of reach so residents can't get up and take themselves to the toilet or to their rooms. I witnessed a lady trying to stand in socks on a slippery floor as she wanted to go to the toilet only to be told to sit down and she had a pad on. Seems like a table is put in front of the residents to restrict them from being able to move. Staff just sit and watch them and very little interaction with the residents. Also transferring residents dangerously not putting brakes on the wheelchair almost causing the resident to fall. Staff are friendly towards visitors but need some serious training. Also the main door is often wedged open causing seriously danger of residents being able to leave the facility, especially when diagnosed with dementia.

The atmosphere within the home is a loving, compassion, caring one, for relatives too.

I would recommend this home it might be dated but the caring staff more than make up for that

Well where do I start. From when my mum went in until she left, I and other members of my family and a friend noticed things that was going on there and one of the staff told me what they did to one of the residents that was constipated and I heard one of the staff scream at one of the residents when they took him to the toilet. It is dirty and out of date. The manager/and deputy manager and one of the supervisors would do anything to cover their own back. They treated my mum with little respect there were many times she had bruises. She left with bedsores and when they used the transfer equipment, they never put the brakes on and half of the residents were not on pressure cushions. The new care home couldn't believe how she came to them. They are putting in a safeguard on this care home. Please if you are reading this don't let any of your family go there.

We waited several years for Wymeswold Manor to open and we were not disappointed. My dad was one of the first residents and, at the age of 93yrs, settled in really well. The staff were kind, attentive and many would laugh at his stories, even though they heard them on a daily basis! The food was a real positive resulting in the need for larger sizes! Dad was one of the first residents to receive full end-of-life care and they certainly exceeded our expectations. End of life in the community meant he was surrounded by his children in a quiet and undisturbed way. Doctors, district nurses and drugs were administered where necessary. More importantly the care and dignity shown, and the fact that the staff just came in, held his hand, shed a few tears and spoke fondly to him, will be one of our positive lasting memories. We would therefore like to thank the manager and her team for everything and would wholly recommend them for anyone seeking care in the community.

Terrible care home, from unexplained bruises to loosing resident's belongings. If you try to talk to the staff about problems they just shrug their shoulders. The management are aggressive and standoffish. We had to get the police involved about bruising so they served my mother in law with 28 days notice to leave, which we still have no explanation for, totally against the law but we could not let her stay there any longer. The new care home have found many pressure sores on her and reported this putting in a safeguard against them. They need investigating.

My husband was here from August to December 2024. My husband had vascular dementia and cancer. I cannot fault the love, care and respect he received from the managers and care staff (givers). Their thoughtfulness both to him and his relatives was second to none.

My mother lived at Primrose Lodge for over three years. During this time, I visited regularly and was always made welcome by the staff. The love and care that my mother received made it easier for both Mum and myself. The home is clean and fresh. Great care was taken when dressing my mother, and she always looked clean and tidy. It was uplifting to see my mum smile and look happy, and leaving at the end of a visit was never difficult as she was happy to stay and enjoyed the company around her. Thank you to all at Primrose Lodge.

The experience my dad has had has been very pleasing. He is a proud man and asking for help isn't his strong point. Being under their care has encouraged him to ask for help when needed, and inform staff when he isn't feeling that good. There have been a couple of instances when the doctor has had to be called, and there has been no hesitation in getting him the care he needs.

Thank you again.

To be honest we found the staff to have an unfriendly attitude. They didn't even wish her well or say goodbye when she left. Mum had a terrible two weeks at Lingdale. In fact she was so unhappy we were worried she had given up. The only good thing to say was they did some activities with them, but whenever I visited she and everyone else were slumped in their chairs asleep and three carers sat in the middle of the lounge doing very little. Tutting when mum asked to go to the toilet. She looked unkempt it was an awful experience. The rooms were dirty and shabby and the whole place was in need of refurbishment. It cost £950 a week. They should be ashamed of themselves to think the care and conditions they offer are acceptable. What a disgrace!

It is early days for Mum at Wymeswold Manor but I'm certain she will settle nicely, be well looked after and be happy in her new home.

They neglect their residents making residents wait long periods of time to go to the toilet after being asked several times to do so. Also one of the managers lies about a situation after speaking to social services telling me it is not true. Also, all the wheelchairs are all knackered and not fit for purpose. My mum's brand new wheelchair has been replaced with a broken one. In my view, the place should be closed down.

My mum spent her last 8 weeks here after being discharged from hospital. She was not strong enough to return home. I stayed with her for her last two nights as she slipped away and the staff were so kind to both Mum and me.

Very happy with the care my nanna received. Very friendly carers, welcoming, hearts in the right place, actually take the time to talk and ensure my nanna was ok and got what she needed. She was only in for a respite, but was really happy with everything. I do wish she was still there to be honest, as now she has given up at home, as on her own, and now bed-bound! She was walking when at the care home. Thanks to all staff at the Grange.

The staff are extremely polite, professional and always attentive. I am extremely happy with the treatment of care she’s receiving and since being there has improved her quality of life. Management is fantastic and I would highly recommend this home to anyone who asks.

My wife’s mother was a resident at your home and from what I’ve heard and from 1st hand experience, your staff have been a family to my mother in law. The last year has been a massive test to everyone, I can’t imagine what it’s been like for the staff, who have mercifully stopped COVID from reaching any patient, even though some members of staff have contracted it. In the last days of my wife’s mother’s life she was allowed to visit her at her bedside, but sadly after she passed, due to staff infection, she couldn’t, but they made great efforts to make sure she could see her through the window. Both my wife and I have nothing but respect for the staff and wish them well going forward.

This review is based from March 2018 to May 2019. I found the staff to be very thoughtful and caring and that nothing was too much trouble in making my friend feel comfortable and safe. The staff are very committed to the welfare of their users and being a smaller care home, they are able to give a very personal touch. When visiting, I found the staff always very welcoming and able to answer any queries I had regarding the well-being of my friend and I will always be grateful to them all for the genuine kindness shown to myself and my friend. Thank you all.

I would highly recommend Broadoak Lodge!

Upon my first arrival, Primrose Lodge reminded me of a holiday chalet layout. All rooms were immaculate and cosy. Every resident appeared clean, heard and cared for. My first impressions are really good.