Care Homes Owned by Broadoak Group of Care Homes in Leicestershire

more than make up for that

they took him to the toilet. It is dirty and out of date. The manager/and deputy manager and one of the supervisors would do anything to cover their own back. They treated my mum with little respect there were many times she had bruises. She left with bedsores and when they used the transfer equipment, they never put the brakes on and half of the residents were not on pressure cushions. The new care home couldn't believe how she came to them. They are putting in a safeguard on this care home. Please if you are reading this don't let any of your family go there.

positive resulting in the need for larger sizes! Dad was one of the first residents to receive full end-of-life care and they certainly exceeded our expectations. End of life in the community meant he was surrounded by his children in a quiet and undisturbed way. Doctors, district nurses and drugs were administered where necessary. More importantly the care and dignity shown, and the fact that the staff just came in, held his hand, shed a few tears and spoke fondly to him, will be one of our positive lasting memories. We would therefore like to thank the manager and her team for everything and would wholly recommend them for anyone seeking care in the community.

notice to leave, which we still have no explanation for, totally against the law but we could not let her stay there any longer. The new care home have found many pressure sores on her and reported this putting in a safeguard against them. They need investigating.

always looked clean and tidy. It was uplifting to see my mum smile and look happy, and leaving at the end of a visit was never difficult as she was happy to stay and enjoyed the company around her. Thank you to all at Primrose Lodge.

be called, and there has been no hesitation in getting him the care he needs.

set up for the residence as of yet. You have helped reassure her when things get difficult and support her when needed.
Thank you again.

I visited she and everyone else were slumped in their chairs asleep and three carers sat in the middle of the lounge doing very little. Tutting when mum asked to go to the toilet. She looked unkempt it was an awful experience. The rooms were dirty and shabby and the whole place was in need of refurbishment. It cost £950 a week. They should be ashamed of themselves to think the care and conditions they offer are acceptable. What a disgrace!

professional and very approachable about any issues or concerns we might have for Mum.
Mum does love her food, the dishes are really nice and well presented, a great variety, and the cook really does take pride in the meals she produces.
The home is always so very clean, fresh and comfortable at all times, a real pleasure for my sister and me to visit and comforting for all the residents there who I have to say all seem very happy and settled at Wymeswold Manor.
Mum's clothes come back from the laundry as if we had done them ourselves, wonderful.
It is early days for Mum at Wymeswold Manor but I'm certain she will settle nicely, be well looked after and be happy in her new home.

purpose. My mum's brand new wheelchair has been replaced with a broken one. In my view, the place should be closed down.

as now she has given up at home, as on her own, and now bed-bound! She was walking when at the care home. Thanks to all staff at the Grange.

any patient, even though some members of staff have contracted it. In the last days of my wife’s mother’s life she was allowed to visit her at her bedside, but sadly after she passed, due to staff infection, she couldn’t, but they made great efforts to make sure she could see her through the window. Both my wife and I have nothing but respect for the staff and wish them well going forward.

very personal touch. When visiting, I found the staff always very welcoming and able to answer any queries I had regarding the well-being of my friend and I will always be grateful to them all for the genuine kindness shown to myself and my friend. Thank you all.

Towards the end when my grandma was getting poorly the staff would sit with her day in day out and the would always go beyond to look after her! Broadoak Lodge has the best manager! She always has a smile on her face and very approachable, she is just an amazing lady!
I would highly recommend Broadoak Lodge!