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Care Homes Owned by Joseph Rowntree Housing Trust in North Yorkshire

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Joseph Rowntree Housing Trust in North Yorkshire

Only the locations & reviews in North Yorkshire for Joseph Rowntree Housing Trust are showing below.

View the details of all 6 locations (with 59 reviews) owned by Joseph Rowntree Housing Trust

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Joseph Rowntree Housing Trust Locations in North Yorkshire (5)

 - Browse 5 Care Homes and Extra Care Housing owned by Joseph Rowntree Housing Trust in North Yorkshire
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The Oaks
Hartrigg Oaks, Haxby Road, New Earswick, York YO32 4DY 
9.4 18 reviews
The Oaks, York, North Yorkshire
"Very reassuring to find that my friend is in such safe hands. Every member of staff I met showed genuine care towards residents. Lovely…"   Read all 18 reviews
  • 43 Rooms
Location Type Care Home

The Oaks is the ideal place for older people who require care and support, but still want to maintain their independence and live a rich and fulfilling life. Positioned in the centre of the ... Read more about The Oaks

Older Person Care Permanent Care
New Lodge Residential Home
Rowntree Lodge, Haxby Road, New Earswick, York YO32 4AA 
9.3 22 reviews
New Lodge Residential Home, York, North Yorkshire
"Mum has been a resident for the past 17 months, and during that time the staff have consistently been caring, kind and attentive. They take…"   Read all 22 reviews
  • 45 Rooms
Location Type Care Home

The state-of-the-art New Lodge residential care home offers 45 individual care suites, all of which have lift access. Each suite has a spacious private bed sitting room with level access wet room ... Read more about New Lodge Residential Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Hartrigg Oaks
Haxby Road, New Earswick, York YO32 4DY 
7.5 2 reviews
Hartrigg Oaks, York, North Yorkshire
"We have appreciated the care and support my step-mother has received particularly after the programme and daily routine set up by the CHAD…"   Read all 2 reviews
Location Type Extra Care Housing

Hartrigg Oaks is a retirement village based on the ‘Continuing Care Retirement Community’ model. Its aim is to provide an environment where older people can maintain their independence throughout ... Read more about Hartrigg Oaks

Joseph Rowntree Housing Trust Reviews in North Yorkshire (44)

8.8

Joseph Rowntree Housing Trust has a Group Review Score of 8.8 (8.846) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Joseph Rowntree Housing Trust must have a Review Score.

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Review of

The Oaks

from Tim G (Friend of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very reassuring to find that my friend is in such safe hands. Every member of staff I met showed genuine care towards residents. Lovely atmosphere, warm and welcoming. Lots to keep residents engaged - various activities etc. Clearly all very well planned and organised.
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding the home and care team. I will pass on your feedback to the team.
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Review of

The Oaks

from C P (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy and relieved that my mother is in such a caring and professional environment. The building is immaculately clean and totally appropriate for her needs, and extremely well run. But above all, it is run by a team who genuinely seem to understand her needs, and treat her with such care and
attention. Over the 3 years that she has been here, I have seen such kindness and patience by all concerned, not just with her, but also with me, at what is a difficult time. I have absolute confidence that she is being looked after in the best way possible.
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding your mothers stay at the home and care team. I will pass on your feedback to the team.
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Review of

The Oaks

from L K (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well-organised, warm and caring environment, the staff know and appreciate all the individuals and organise a wide range of activities for them.
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding the home and care team. I will pass on your feedback to the team.
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Review of

The Oaks

from Amy W (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring environment which is always warm and inviting.
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding the home and care team. I will pass on your feedback to the team.
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Review of

The Oaks

from Claire M (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly. Enjoyed visiting & speaking to people.
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding the home and care team. I will pass on your feedback to the team
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Review of

New Lodge Residential Home

from G B (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for the past 17 months, and during that time the staff have consistently been caring, kind and attentive. They take time to interact with her whenever possible, which we really appreciate. The home itself is purpose built, well maintained and has a welcoming atmosphere. There
is a varied programme of activities and mum is always encouraged to take part at her own pace. Visitors are made to feel very welcome at all times. The afternoon tea arranged for mum's birthday was particularly thoughtful and lovely touch, and it made the day feel extra special for both mum and our family.
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Review of

The Oaks

from Shaun R (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been resident at The Oaks for the past 20 months and I have to say the care she has received has been first class. We have found the staff to be attentive and professional in how they are supporting mum who has a form of dementia and could no longer live independently. The Oaks
has provided a safe and caring environment where she feels at home and not have to worry about those thing that were proving so difficult for her to manage on a daily basis. The Oaks benefits from being a purpose built facility in a vibrant sympathetic community setting. The layout of the main building is well designed with wide corridors, comfortable rooms and is securely maintained, food is of good quality and variety. We regularly visit and find staff are visible, friendly, empathetic and helpful. They work with us to best help mum and we regularly review her situation/care plan with them. We would recommend The Oaks to anyone facing similar decisions for their family members
Reply from Sarah Jackson, Registered Manager at The OaksThank you for your review. We value all feedback as this helps us to continually improve the care we provide. Thank you so much for your kind words regarding your mother in laws stay at the home and care team. I will pass on your feedback to the team
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Review of

New Lodge Residential Home

from B B (Son of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in New Lodge for a number of years, She has been supported throughout this period by kind, compassionate and caring staff. The cleaning and laundry staff do an excellent job keeping my mums room and clothes clean. The staff that provide the care for my Mum are really good
with her and treat her with respect maintain her dignity at all times. The management staff have been very supportive and kept me informed about the details of my mums care. The activities provided by the care home for the residents are first rate.
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Review of

New Lodge Residential Home

from M R (Husband of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is well looked after by caring and compassionate staff. She has a comfortable room overlooking the garden, which is kept clean and tidy. Her medication is administered in a kind and friendly way. The caring staff are particularly good and interact with her whenever they can. The activities coordinator
tries to ensure that my wife joins in whenever she can.
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Review of

New Lodge Residential Home

from Jane C (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be bettered.
I have nothing but praise for New Lodge and the staff therein.
My mum has been there for over 12 months and they look after her really well.
Her room is lovely looking over gardens too
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Review of

Hartrigg Oaks

from K T (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have appreciated the care and support my step-mother has received particularly after the programme and daily routine set up by the CHAD team. Alzheimer's is a very cruel degenerating illness and both your staff and family and friends need guidance in dealing with the changing personality. The facilities
are clean and well maintained. The care team kind and helpful. The admin mostly efficient. My stepmother loves the activities especially with singing and music - please continue doing as many as possible. I see even very passive residents become vivacious and responsive to music.
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Review of

New Lodge Residential Home

from Jane C (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.
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Review of

The Oaks

from A T (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mother has been in The Oaks for two and a half years and it used to be a fantastic home. This year 2024, the staff have left in droves and staffing numbers have been cut so much that weekend cover is not acceptable. There is often agency staff on a weekend that do not know the needs or even the names
of the residents. Staff on a weekend are run ragged. Both of the ladies who did activities have left, residents are now spending day after day just sat in front of the TV with no interaction at all. My mother has declined as she has nothing to stimulate her. If I ask what the activity is that day, I am told that there isn't any, just the TV. The carers are fantastic. They work extremely hard and really do care about the residents but the management need to have a close look at how they are treating their excellent staff before any more leave and the residents suffer further.
Reply from Diane Atkinson, General and Registered Manager at The OaksThank you for your feedback. We are very sorry to hear these concerns and are currently looking into these. All our staff are allocated activities and we have a full time Activity Co-ordinator currently on-boarding with us. We are extremely proud of all our staff who work extremely hard to ensure all our residents have the best quality care and support. Our staff are acknowledged individually and or as a Team through our Values and Thank You Schemes.
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Review of

The Oaks

from H S (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in The Oaks for two years having been a bungalow resident from the beginning. He has a comfortable room, with recently refurbished ensuite facilities. He has his own furniture and furnishings with makes it feel like home. He receives excellent, respectful and considerate care from the
hardworking, dedicated care staff whose workload only seems to increase. The facilities are good with activities for all the residents who wish to join in. Residents are able to access a small shop, hairdressers, health activity centre, library, workshop and coffee shop to meet up with the wider Hartrigg Oak community.
Reply from Alison Leaf, Registered Manager at The OaksThank you for such a positive review of your Dad's home and recognition of the care staff. We aim to ensure our residents feel safe and well cared for in a clean and homely environment and your kind review is encouraging - thank you.
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Review of

New Lodge Residential Home

from G D (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.
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Review of

New Lodge Residential Home

from N F (Sister of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.
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Review of

The Oaks

from Alison G (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in The Oaks for 18 months. It is evident that the current management team are determined to make changes to improve the quality of the lives of residents and where and when possible consider individual needs. THe permanent care staff do treat Mum with dignity and this caring
sensitive approach comes across and makes her feel cared for. They have a very demanding skilled job working with residents and relative and we very much appreciate all they do, often in difficult situations. I hope Joseph Rowntree Housing Trust do everything they can to retain sich quality of staff so they too are cared in the way they care for Mum.
Reply from Alison Leaf, Registered Manager at The OaksThank you for your positive comments and recognition in relation to the commitment of both care staff and management - very much appreciated.
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Review of

The Oaks

from P G (Son of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say thank you to The Oaks. The care provided to my mother in the last year of her life was fantastic.
The staff at The Oaks are professional, warm, friendly and made my mother feel most welcome.
During my mother's last few days, the whole family were supported with love and attention
to detail. Thank you.
Reply from Alison Leaf, Registered Manager at The OaksI would like to thank you on behalf of the Oaks Nursing and care team for the kind and encouraging feedback. At the Oaks, we all strive to support individual wants, needs and wishes in a dignified way and provide care and comfort to loved ones. Your feedback is so helpful and positive for the service - thank you!
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Review of

The Oaks

from Abigail R (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Oaks for a month now and we could not be happier. She has settled in quickly and all the staff are incredibly kind and patient with her. She enjoys the meals, and there is a fantastic program of activities every day, which she enjoys joining in with. Her room is lovely, a good
size, and always immaculately clean. The grounds are also beautiful and we often enjoy a walk round the gardens or tea in the coffee shop. We feel extremely grateful that Mum is now living in such a lovely place and it has brought us great peace of mind to know she is being so well cared for and looked after. An absolute top-class example of a brilliant care home. Thank you.
Reply from Alison Leaf, Registered Manager at The OaksThank you for such a fantastic review and also sharing your experience. It can be an uncertain time for relatives when their loved ones move into a care home and we are pleased this has been a positive experience for both yourself and Mum. This review is encouraging and highlights how dedicated the staffing team are here at The Oaks - thank you, very much appreciated.
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Review of

The Oaks

from L W (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is staying in the Oaks for a period of respite care after a short stay in the hospital - her second visit in the past year. Since the moment she arrived, she has been made to feel safe, loved, listened to and cared for - and assured that she can stay for as long as it takes. Knowing that she
can recover at her own pace and will be fully supported back into her own bungalow when the time comes gives her great peace of mind. Me too. I have spent a lot of time in the Oaks during my mother’s stay and have been struck and humbled pretty much daily by the dedication of the staff, from management to nurses to carers. What has also helped me, in particular, is being able to have a close dialogue with staff and management over my mother’s situation.
Reply from Alison Leaf, Registered Manager at The OaksThank you for your very helpful and positive summary of your and your mother's experience of the overall care delivery provided by the team at the Oaks. We as a team strive to assist residents to set and achieve goals one step at a time whilst maximising independence. It is a very positive review for the team who all work together to provide consistent and holistic care and support - thank you.
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