Care Homes Owned by Joseph Rowntree Housing Trust in North Yorkshire

Lovely, friendly home with welcoming staff and atmosphere. There are clearly strong positive relationships between staff and residents, knowing them well and directly engaging them in activities. The home environment feels friendly and naturally homely and comfortable.

Welcoming staff and they are very lovely. A wide range of people all commited to the residents and making every day special. They are careful and reliable.

Staff are hardworking, lovely and respectful. They go out of their way to make experiences incredible for the residents from birthdays to generally chatting I couldn't recommend enough!

Very reassuring to find that my friend is in such safe hands. Every member of staff I met showed genuine care towards residents. Lovely atmosphere, warm and welcoming. Lots to keep residents engaged - various activities etc. Clearly all very well planned and organised.

I am so happy and relieved that my mother is in such a caring and professional environment. The building is immaculately clean and totally appropriate for her needs, and extremely well run. But above all, it is run by a team who genuinely seem to understand her needs, and treat her with such care and attention. Over the 3 years that she has been here, I have seen such kindness and patience by all concerned, not just with her, but also with me, at what is a difficult time. I have absolute confidence that she is being looked after in the best way possible.

Very well-organised, warm and caring environment, the staff know and appreciate all the individuals and organise a wide range of activities for them.

Lovely, caring environment which is always warm and inviting.

Very friendly. Enjoyed visiting & speaking to people.

Mum has been a resident for the past 17 months, and during that time the staff have consistently been caring, kind and attentive. They take time to interact with her whenever possible, which we really appreciate. The home itself is purpose built, well maintained and has a welcoming atmosphere. There is a varied programme of activities and mum is always encouraged to take part at her own pace. Visitors are made to feel very welcome at all times. The afternoon tea arranged for mum's birthday was particularly thoughtful and lovely touch, and it made the day feel extra special for both mum and our family.

My mother-in-law has been resident at The Oaks for the past 20 months and I have to say the care she has received has been first class. We have found the staff to be attentive and professional in how they are supporting mum who has a form of dementia and could no longer live independently. The Oaks has provided a safe and caring environment where she feels at home and not have to worry about those thing that were proving so difficult for her to manage on a daily basis. The Oaks benefits from being a purpose built facility in a vibrant sympathetic community setting. The layout of the main building is well designed with wide corridors, comfortable rooms and is securely maintained, food is of good quality and variety. We regularly visit and find staff are visible, friendly, empathetic and helpful. They work with us to best help mum and we regularly review her situation/care plan with them. We would recommend The Oaks to anyone facing similar decisions for their family members

My mum has been a resident in New Lodge for a number of years, She has been supported throughout this period by kind, compassionate and caring staff. The cleaning and laundry staff do an excellent job keeping my mums room and clothes clean. The staff that provide the care for my Mum are really good with her and treat her with respect maintain her dignity at all times. The management staff have been very supportive and kept me informed about the details of my mums care. The activities provided by the care home for the residents are first rate.

My wife is well looked after by caring and compassionate staff. She has a comfortable room overlooking the garden, which is kept clean and tidy. Her medication is administered in a kind and friendly way. The caring staff are particularly good and interact with her whenever they can. The activities coordinator tries to ensure that my wife joins in whenever she can.

Her room is lovely looking over gardens too

We have appreciated the care and support my step-mother has received particularly after the programme and daily routine set up by the CHAD team. Alzheimer's is a very cruel degenerating illness and both your staff and family and friends need guidance in dealing with the changing personality. The facilities are clean and well maintained. The care team kind and helpful. The admin mostly efficient. My stepmother loves the activities especially with singing and music - please continue doing as many as possible. I see even very passive residents become vivacious and responsive to music.

Fantastic loving care in beautiful surroundings. My mum moved here a few months ago and I cannot fault new lodge. The staff are friendly and attentive. It is the perfect home from home.

My mother has been in The Oaks for two and a half years and it used to be a fantastic home. This year 2024, the staff have left in droves and staffing numbers have been cut so much that weekend cover is not acceptable. There is often agency staff on a weekend that do not know the needs or even the names of the residents. Staff on a weekend are run ragged. Both of the ladies who did activities have left, residents are now spending day after day just sat in front of the TV with no interaction at all. My mother has declined as she has nothing to stimulate her. If I ask what the activity is that day, I am told that there isn't any, just the TV. The carers are fantastic. They work extremely hard and really do care about the residents but the management need to have a close look at how they are treating their excellent staff before any more leave and the residents suffer further.

My dad has been in The Oaks for two years having been a bungalow resident from the beginning. He has a comfortable room, with recently refurbished ensuite facilities. He has his own furniture and furnishings with makes it feel like home. He receives excellent, respectful and considerate care from the hardworking, dedicated care staff whose workload only seems to increase. The facilities are good with activities for all the residents who wish to join in. Residents are able to access a small shop, hairdressers, health activity centre, library, workshop and coffee shop to meet up with the wider Hartrigg Oak community.

Excellent care is offered to my mum. The staff is always friendly and approachable treating Mum with dignity and respect. A lot of thought has been put into the layout of the building offering many areas to sit, share activities, walk around the garden and maintain as much independence as possible.

My brother is very happy with all staff. We found everyone very helpful and cheerful. He is getting better at joining in with people. Overall he is good.

My mother has been a resident in The Oaks for 18 months. It is evident that the current management team are determined to make changes to improve the quality of the lives of residents and where and when possible consider individual needs. THe permanent care staff do treat Mum with dignity and this caring sensitive approach comes across and makes her feel cared for. They have a very demanding skilled job working with residents and relative and we very much appreciate all they do, often in difficult situations. I hope Joseph Rowntree Housing Trust do everything they can to retain sich quality of staff so they too are cared in the way they care for Mum.