Care Homes Owned by Parkside Care Ltd in Northumberland

My dad has been here since June 2025. Dan and Michelle are the senior carers and always ensure my dads health and well- being are a priority for which I am very grateful. He loves the food and bacon sarnies for breakfast. He has gained weight, strength and mobility since he came here. The long term staff are proffesional, warm and genuinely caring. I am happy my sister found this home as it has given me a great piece of mind.

When I did my visit to the home I knew with in 20mins this is were my Dad would be happy and cared for,I was not wrong,he loves the home,,the staff are excellent, nothing is to much for them, highly recommend.

Her room and person are always spotless and the home welcoming with lots going on!

My mother is currently residing in this care home. At the beginning of her stay we couldn't find much to fault them with, but as my mum is becoming more dependent of assistance with all her daily care needs this home is failing in all aspects. We've visited and found her trying to eat meals from a coffee table rather than sitting at the dining table. We've gone in twice this month and she is sitting incontinent (this is with staff sitting in the room). We've had to request they take her away to change her. They make excuses when asked why. There are no other residents for her to talk too they always seem to be in their rooms and at times she is the only one in the lounge for long periods with no stimulation. Her mood is low. We will be looking for a new care home.

My mother is in Northlands, the care is ok some staff are really good others no so. I feel she got really good care when she first went in but somethings are lacking. I think the home needs some decoration and looking tired. The staff needs to have more interaction with residents. Food is ok not always hot, + nicely presented.

It is important to appreciate the care, attention to details, the understanding and absolute professionalism constantly presented by the entire staff of The Northlands Nursing Home towards the care and support of my friend.

I have to say I am very happy seeing the way she was supported and cared for while in the above care home. She was treated in a person centred way, well supported with a great deal of professionalism, respect and courtesy.

From the care home manager, to the staff nurse, the carers and the entire team, I want to say A BIG THANK YOU.

More power to your elbow

I visit Northlands Nursing Home once a month to do a communion service. I have between six to thirteen residents at a time. I sometimes visit at other times. In my experience, the staff are always friendly and engaging with me. The residents always look happy, well cared for and dressed appropriately. The staff always treat residents, family and friends with respect at all times.

My father was admitted to the home in October 2023. The care provided to him and his family was excellent to date. staff work hard to understand his needs, particularly with eating and communication. A couple of minor issues were raised with the manager, dealt with quickly and efficiently. Residents are treated as individuals with their choices being taken into account in care planning.

My husband was admitted to the home in October 2023. The staff was very welcoming from the start and the family has always been shown kindness and support.

I found the care and home excellent. Very helpful staff always going the extra mile to make residents and relatives comfortable and happy. The residents look very happy, safe and secure, which makes life in Northlands Nursing Home feel like a big family. The rooms are spacious, bright and clean. Plenty of activities are carried out every day and professionals come into the home regularly. Management is present every day in the home being involved and helping all the time making herself present! I'm so happy to be part of the team and I will recommend Northlands Nursing Home with all confidence and trust!

Staffing levels are a concern to me. Most of the regular staff have been there for a long time and are welcoming and helpful. However, more recently, there are lots of unfamiliar faces about the place, and the staff look weary and rushed. Standards of cleanliness around the home have slipped a little also. Having said that, my mum seems relatively happy and relaxed around the regular staff, who seem to work incredibly hard.

Very good experience of the home and care provided so far.

Overall, this is an extremely well-run care home with great staff well directed by the manager and senior care team.

My uncle has been in 6 months for recovery from a stroke and the home and staff are excellent with him. Made him feel so welcome and at home. The staff and manager do their best to care for all of the residents and are so great with all of them. Thank you so much.

The home is well run with very good and capable senior staff, who always make time for you.

The new signing-in method at the entrance is supervised by a member of staff, so a very safe environment. The door to the resident's area is coded separately to keep out intruders and to keep the residents safe if they have a tendency to wander. My mum was washed and dressed very nicely and was having seconds of porridge for breakfast as she had obviously enjoyed her first bowlful. The staff moved Mum and me to a separate room so we could chat so that there was no chance of spreading Covid to the other residents - and I wore a mask the whole time, even when Mum and I were alone. Although Mum has dementia, she is happy and settled at Northlands and is happy to see the staff. It is easy to tell when Mum is not happy as she will sit and mutter to herself and tell herself that she needs to go home. This doesn't happen at Northlands, as she feels like one of the family and has a routine that she is happy with. Lovely care home.

My father has been a resident of Northlands for over five years. When he first arrived, he was extremely frail and very ill. The care, dedication and attendance of the staff have enabled him to flourish and regain his good health. Recent and ongoing improvements to the home have transformed the physical attributes of the building, which is now inviting, modern, comfortable and clean. Dad is always treated with respect by the staff, and he particularly enjoys chatting with them, sharing anecdotes and stories from his past, as well as hearing all their news. The staff at Northlands always show Dad, me and the wider family respect. They share any concerns and involve him and us in his care. To sum up - Dad has regained a sense of purpose. Thank you.

Of course, there are difficulties, largely due to the Government's failure to fund the care sector adequately. The staff and management at Northlands do an amazing job of coping with these problems, which are not of their own making. I would give them all medals (not to mention much better pay and career prospects). They so deserve it.

My mam has been in the home now for 14 months. I don't have any worries or concerns about the level of care she receives. I understand how difficult it is to get staff, so once the home is up to full staff long level, they will be able to spend longer with the residents. You're doing a good job, team Northlands.

Northlands is a wonderful caring home. The manager and staff know each resident personally, which is a great comfort during these difficult times. The home looks great, and the rooms are spacious. I love the decking area outside.