Care Home Owned by Parkside Care Ltd in Northumberland

The staff always treat residents, family and friends with respect at all times.

are treated as individuals with their choices being taken into account in care planning.

of activities are carried out every day and professionals come into the home regularly. Management is present every day in the home being involved and helping all the time making herself present! I'm so happy to be part of the team and I will recommend Northlands Nursing Home with all confidence and trust!

also. Having said that, my mum seems relatively happy and relaxed around the regular staff, who seem to work incredibly hard.

is able to engage with other residents. The new lounge area has made a big difference, light and spacious with a lovely outlook and terrace. Improvements to the garden have made a much better impact to the front of the property which reflects on initial impressions.
Overall, this is an extremely well-run care home with great staff well directed by the manager and senior care team.

and treat her with dignity.
She celebrated her 100th birthday there, and we were given a lot of support from the home, which made her birthday a very memorable occasion.
The home is well run with very good and capable senior staff, who always make time for you.

seconds of porridge for breakfast as she had obviously enjoyed her first bowlful. The staff moved Mum and me to a separate room so we could chat so that there was no chance of spreading Covid to the other residents - and I wore a mask the whole time, even when Mum and I were alone. Although Mum has dementia, she is happy and settled at Northlands and is happy to see the staff. It is easy to tell when Mum is not happy as she will sit and mutter to herself and tell herself that she needs to go home. This doesn't happen at Northlands, as she feels like one of the family and has a routine that she is happy with. Lovely care home.

attributes of the building, which is now inviting, modern, comfortable and clean. Dad is always treated with respect by the staff, and he particularly enjoys chatting with them, sharing anecdotes and stories from his past, as well as hearing all their news. The staff at Northlands always show Dad, me and the wider family respect. They share any concerns and involve him and us in his care. To sum up - Dad has regained a sense of purpose. Thank you.

the greatest kindness and respect. Within their busy schedules, they find time to pop in and chat with him, as well as deal with all his complex medical needs.
Of course, there are difficulties, largely due to the Government's failure to fund the care sector adequately. The staff and management at Northlands do an amazing job of coping with these problems, which are not of their own making. I would give them all medals (not to mention much better pay and career prospects). They so deserve it.

Northlands.

they have an open-door policy. There is a daily menu choice which is fairly comprehensive, always looks and smells good and I have never heard a complaint from my mother. All staff are friendly and approachable and always helpful. There are a good range of activities from flower arrangements, drawing, karaoke, guest singers, cards and dominoes also outings are arranged. I have nothing but heartfelt gratitude towards all who work in Northlands and look after my mam the way I cannot.

Relatives and friends visiting my wife are all very impressed.

rooms have been refurbished. I can thoroughly recommend Northlands Nursing Home and would like to thank all the staff for their professionalism and friendliness and knowledge in assisting my mother and the other residents.

separate ones.

with few staff around and I am told it can take time to respond to residents’ call alarms when, for example, they need to go to the bathroom.

There can be a lack of consistency regarding communication and delivering information. The staff, however, do care very much and do their best especially when they appear to be a little short on the ground.