ClwydAlyn Housing Ltd in Conwy | 3 Care Homes

Review of
Merton Place
from Hannah E (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report

Overall Experience

My dad was a resident here for 3 years and it was honestly a place he called home. Staff were amazing with him and tried to involve him in all activities even though sometimes that was difficult. We are so glad my dad got to spend his last years here where he was happy.

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Review of
Merton Place
from A J (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report

Overall Experience

My dad was transferred from hospital following a health condition to Merton Place,
he was treated with dignity and kindness.
He had two weeks at Merton Place, sadly he passed on 15th May.
I would like to thank all the staff at Merton Place for their kindness shown to us as a family. Special thanks

to the staff.

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Review of
Merton Place
from C M (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report

Overall Experience

Mum only spent a couple of months here but was at all times treated with care and respect. The staff were polite and friendly whenever we visited, and I'm grateful to them for making Mum's last couple of months comfortable. There was a warm, welcoming atmosphere in the place.

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Review of
Merton Place
from D M (Daughter of Resident) published on 27 December 2022 Submitted via Website • Report

Overall Experience

My mum is the most precious thing to me and knowing that she is being taken care of is a godsend. Mum has been in Merton Place for nearly 7 years and I cannot praise the staff more for taking such good care of her and keeping in touch with the family. Putting family members in care homes is a difficult

decision but having an excellent care home helps to diminish any worries.

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Review of
Merton Place
from M R (Son of Resident) published on 14 December 2022 Submitted via Website • Report

Overall Experience

A modern care home with pleasant, well-equipped rooms for residents with lots of space in the other common rooms (sitting and dining areas). Staff look after Dad very well and care for him and his needs. As I don't live in the area, I rely on the home for updates about Dad and any specific needs he

requires me to sort out. I always feel welcomed and have access with my own key card to the setting (following the reduction in Covid rules). They also have a good relationship with the local health services (GP and specialist services) when further intervention is required.

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Review of
Merton Place
from Christopher H (Son of Resident) published on 14 December 2022 Submitted via Website • Report

Overall Experience

My mum has been in Merton Place for about 8 years now the service and care that Mum gets is second to none. I know she is in good safe hands the food is always good. The staff are friendly and will always answer any questions.

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Review of
Merton Place
from P T (Husband of Resident) published on 14 December 2022 Submitted via Website • Report

Overall Experience

Fantastic home and the staff are brilliant. My wife is very happy there and feels at home. Facilities are good and weekly events for residents are well thought out. The staff are very helpful and friendly, my wife is looked after very well. Highly recommend. Thanks to all staff for everything they do.

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Review of
Merton Place
from Stephen R (Son of Resident) published on 13 December 2022 Submitted via Website • Report

Overall Experience

My mother has been a resident here for approximately two years. It is a lovely place and I have been so grateful to all the staff for their skill, concern and care. I live a long way from North Wales and knowing my mother is in such a safe and caring place gives me great peace of mind, for which I

am very grateful.

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Review of
Merton Place
from Tony M (Son of Resident) published on 9 December 2022 Submitted via Website • Report

Overall Experience

My father was admitted to Merton Place in May 2022 after spending considerable time in the hospital. As a family, we were concerned as to how he would settle in a care home. We needn't have worried!
The manager, her deputy and all the nursing and care team staff at Merton Place have done everything

they could to welcome Dad into his new home, or hotel as he likes to think of it. Nothing is too much trouble and after an initial settling-in period Dad has benefitted from the increased social interaction he now has and is enjoying the attention, comfort and surroundings of his new home. The welcoming and caring environment at Merton Place is the first thing that strikes you when you step inside. There is always a cheerful smile and welcome greeting to meet you. All residents are treated with dignity and respect and immediately made to feel part of a larger, happy family.
The regular weekly entertainment and activities are enjoyed by all a ready stimulus for chat and happy memories.

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Review of
Merton Place
from A M (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report

Overall Experience

My dad needed to spend some time in full-time care during the summer and we were fortunate enough to be able to find a place for him at Merton Place. All of the team are so helpful and friendly and nothing was ever too much trouble. Dad really enjoyed being there and the staff made him feel so well

cared for. Sadly, he reached the end of life during his stay and the care and compassion shown to Dad and all of us, was something we will always be grateful for.

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Review of
Merton Place
from Elaine E (Wife of Resident) published on 3 May 2022 Submitted via Website • Report

Overall Experience

My husband spent 4-months as a resident. He required a lot of care, and Merton Place looked after him in such a loving and caring way that it felt like home. I cannot give enough praise to all the staff. A lovely environment where everyone is treated with kindness and respect.

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Review of
Merton Place
from Tara M (Daughter of Resident) published on 29 October 2019 Submitted via Website • Report

Overall Experience

Recently I was advised that my mother needed to move from a residential home into a nursing home by a hospital assessment team. After much searching, I found Merton Place and we were lucky that there was a vacancy for Mum. She had some difficulty settling into her new home after two months in a hospital

environment. Merton Place have done everything possible to help Mum settle. They have adapted their practice to suit her needs and gone the extra mile to get to know her and to help her to feel safe and cared for. I could not be happier with the way that the Manager, Deputy and all the nursing and care team are looking after Mum. They have really taken the time to get to know her. The home environment reflects the respect and care they give to their residents, it is warm and inviting and backed up with attentive and loving care. The G,P. that attends the residents is fantastic and works collaboratively with the staff and relatives. Family are also made very welcome at the home.

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Review of
Merton Place
from Lynda M (Daughter of Resident) published on 4 November 2016 Submitted via Website • Report

Overall Experience

My mother was cared for in Merton Place for 12months when it was deemed she could not return to her carehome. She suffered from dementia and was mainly bed bound. We could not have chosen a better nursing home and after trawling round many we decided on Merton Place. The care she received was exceptional

and we could not have asked for more.

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Review of
Merton Place
from Roger F (Son of Resident) published on 14 June 2016 Submitted via Postal Card • Report

Overall Experience

A purpose built care home offering intensive care.
Staff always helpful and seemed genuinely concerned to keep my mother (advanced dementia and immobile) as happy and well cared for as possible.
The building and rooms were kept clean, tidy and fresh.
External entertainers were brought in for residents.

Managed palliative care well.

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Review of
Merton Place
from Glyn E (Husband of Resident) published on 6 October 2015 Submitted via Website • Report

Overall Experience

The service etc. is at best excellent,at worst good, but never bad. With different staff, circumstances etc. standards fluctuate. Clean, fresh home, excellent, approachable yet professional management. Food good and varied. They care about the spouse/partner as much as the resident. Some night staff

bit iffy, but monitoring and training is ongoing.

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Care Homes Owned by ClwydAlyn Housing Ltd in Conwy

ClwydAlyn Housing Ltd Locations in Conwy (3)

ClwydAlyn Housing Ltd Reviews in Conwy (15)

Reviews posted for members of ClwydAlyn Housing Ltd

Merton Place

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