Extra Care Housing Owned by ClwydAlyn Housing Ltd in Flintshire

I can not praise this facility and the staff there enough, they are a credit to themselves. My uncle has been a resident here for approx 3 years and I am so glad he was lucky enough to get the opportunity to live at Llys Eleanor. The staff and management have treated him like family, always looking out for him and ensuring he could be as independent for as long as possible. Nothing has ever been too much and the support to myself has been so very important. I would highly recommend Llys Eleanor to anyone, the residents are all lovely and I have spoken with many families there and all we can ever do is praise all at Llys Eleanor for the commitment and personal touch you see daily for their residents.

I have visited my sister over the last couple of years and 99 per cent of the time been let in by a resident or member of the public, which I find unsafe. The manager and staff have a habit of leaving me sitting in reception and do not respond to my requests for assistance. Very poor and rude. Not a nice place to visit.

Visited my sister-in-law and enjoyed lunch with her. Very tasty meal, most enjoyable. Impressed with the staff that I met, very friendly and cheerful, as were the residents that I spoke to. My sister-in-law's apartment was excellent. She is enjoying every moment especially the film club. I was fortunate to be one of the official guests back in 2009 when Her Royal Highness The Princess Royal officially opened Llys Eleanor. My first visit since then, most impressed with how the place has matured. Excellent work by all involved.

My Gran moved here a few years ago and seems to have a renewed purpose, she has a more active social calendar than me, attending the garden club and baking lessons and even movie screenings on site, the staff are welcoming and helpful and are attentive. Keep up the good work guys and gals.