Care Homes Owned by Pearl Healthcare Group

always keep us fully informed about what is going on where health matters are concerned.

he gets the best care possible.
They have provided two chairs for him already (he moves a lot so they break easily)
It is always clean, tidy, professional in atmosphere and there is always someone to speak to if we have anything we are worried/anxious about.
They have gone above and beyond with service, time, care and listening.
All the staff are beyond compare!
Thank you Kimberley Care Village and all the staff past and present. You are all absolutely amazing and have made my dad so incredibly safe. He loves you all, as do we!
Thank you.

confused and bring her tea and biscuits between meals. Their communication has been fantastic, I'm able to call for an update whenever I like, myself and my family are made to feel welcome during every visit. My mum is happy and safe and she thinks the food is very good. Can't thank you all enough! I would recommend it to anybody.

If you have any queries you just chat to the manager and they are sorted very quickly. I would recommend this home to anyone who needs 24-hour care of their loved ones.

The staff always find time to answer the phone and I have never had a call where staff have been too busy to answer my queries and provide updates on how my sister is. The home is run as a large family, where both residents and staff matter. Some people only comment when they have a problem or complaint, but for me, it is the greatest pleasure to say what a blessing it was that they came forward to offer to care for my sister.

drivers and maintenance led by an experienced management team the opportunities offered at Capricorn Cottage are considerable. The single-storey, spacious home situated in pleasant grounds is always welcoming.

highly recommend Kimberley Care Village.

move there. It is obviously the best place for her. I have spoken to various members of your staff especially one who all say she is fine, which as a daughter is all I can ask. Thank you all for all you do, it really is appreciated by us all. Stay safe all.

homes - neither could hold a candle to here. The staff are amazing and we will miss them all. I can say a massive thank you.

in from sing-alongs to crafting and not forgetting the infamous "Sunnydale Olympics". The resident is encouraged to join in where possible but always maintain their independence and right to choose how to spend their time. Thank you for looking after my friend and treating her with dignity and respect.

of their family.

often the staff are rushed off their feet even though they never grumble and plod on.
The new kitchen and dining room has greatly improved. The cooks do a great job and the food has been improved and enjoyed.
Entertainment could be improved and motivated eg when the line dancers come monthly, they sing and dance and encourage the residents to clap and sing and join in the fun. This needs to be done more often.
Some of the residents do not receive visitors, could volunteers be prepared to visit and talk to them?
XMAS DAY - We stayed with our family for a few hours and the staff were excellent and the food looked delicious. The staff worked hard to make sure everyone had everything they needed. I did notice however that there were no special clothes, crackers or cold drinks but then again it all went well with the carers working very hard. No entertainment afterwards.
XMAS PARTY - The singer was good but left after half an hour. The carers children enjoyed Father Christmas but shame there was no games or sing-song for the residents. Then again, the carers were working hard to entertain everyone. No tea or minced pies available.
The first-floor corridor has only one bathroom/toilet but not available for visitors! The carpets need refurbishing both corridors and rooms. The lounge could be improved. No seat for visitors in the room as it is needed for hoist arrangements.