Care Homes Owned by Wings Care (North West) LLP in Merseyside

always available for a chat! Thank you for all you do!

dedicated staff!

of hygiene, even if this is charged to the service user. More home-cooked food for family meals rather than takeaways.

of Wings is excellent and management have been very supportive.

jigsaws, books to look at, play games with other residents or staff and use the little coffee shop there. There is also a screen on the wall so they can watch films. We are very satisfied with Wings Care.

have already got a clear picture of her needs. It is very hard as a mother to have to trust strangers with our children but I can honestly trust that she is being well looked after. My instincts tell me that by the way the staff are with her and also the way my daughter is with them - I often joke by saying can I move into the flat next door - but seriously my daughter is happy and settled in really well. I know she hasn't been there long but I have faith and hope that Wings can manage her long-term.

no-go areas for other service users. Maintenance issues are extremely slow to be resolved and to a very poor standard. Staff are cooking without adequate food handling or hygiene training. Support for service users is sporadic they are very often let down, misled or left on their own. No follow up from the manager when concerns and issues are raised. The same issues arise time and time again, they are not dealt with properly first time around. Information regarding the care and treatment are concealed from the family. Instead, they choose to cherry pick what info they pass on to relatives. normal practice to hear several different versions of the same event making it impossible to know the correct version.

we are slowly coming to terms with our son being independent from home. We look at this as a positive step for our son.

and choices given at all times.

in every way, from cooking, cleaning right up to their service users issues, needs and overall each individual has specialised help. My son is moving to an bungalow on site from residential care which is another stepping stone to his progress which could not of been achieved without this establishment, I cannot praise them enough.

I feel we wouldn't be half way there with my sons treatment. They have helped so much to settle my son into his flat, reassurance, patience, care and much more I can only thank them for all they have done, my son has had about 4 1/2 years of hospitals, psychiatric units and treatments, this last year he has come on so much I can again only thank all involved in my sons treatments and again Wings Care Cherry Cottage.