Navigation Care Ltd in West Midlands | 3 Care Homes

Review of
Rushall Care Home
from S L (Daughter of Resident) published on 14 August 2025

Submitted via Website • Report

Overall Experience

Mom has been here for a couple of months now, the staff are amazing, so pleased that Mom is here, and we know she is being looked after. The home is lovely and clean, and there is always daily activities for all to join in.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your lovely review, we truly appreciate you taking the time to share your kind words. It means a great deal to all of us here.

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Review of
Rushall Care Home
from Catherine D (Daughter of Resident) published on 29 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad had been in your care for two weeks.
During this time he has been so wonderfully cared for. Too many names to mention individually - but absolutely every member of staff went way above and beyond with their skills and kindness.
An extremely well run care home, which I would thoroughly recommend.

Thank you.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind and thoughtful review. We are truly grateful that you took the time to share your experience with us. It means a great deal to our whole team to know that the care we provided made a positive difference. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review of
Rushall Care Home
from Lorraine W (Sister of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

All the staff at rushall nursing home are excellent. When my sister came to move in I was nervous for her. She has learning disabilities. She settled in really quickly. Thanx to expert staff, who made her feel safe, empowered and shared jokes and banter with her, and going above and beyond. Your care

is second to none. The activities staff always finds some activities everyone can do. chef, thankyou for providing wonderful nutritious meals and adjusting textures that were necessary at the time. Thankyou for catering for my sisters 65th birthday you did an amazing job. The afternoon was perfect for her and all family. The nurses here are absolutely wonderful. I cannot thankyou enough for what you did to make my sister comfortable at the end of her life. Also thankyou to the nurse that was on night shift 8/ 5/25. And to management, always there to talk to and support families and residents alike. The staff always a warm welcome. Thankyou all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your amazingly kind words. Your family are our family, and we always strive to deliver the best care possible here at Rushall. My team and I are so pleased that you were so very happy with the care we provided here at Rushall Care Home.

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Review of
Rushall Care Home
from Lucy D (Great-Niece of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Our great aunt became a resident for end of life care but recovered somewhat and had the most exceptional time in the last few years of her life. The staffs dedication to the care and entertainment of residents is the best I've ever seen. The entertainment kept her happy and busy during those years

especially the visits from the children.
When she started to decline recently we spent lots of time at the home wanting her not to be alone in her final days and hours, and I cannot compliment the staff enough with their care, compassion and dedication to her and to us. Rushall is an exceptional place for residents and visitors. Well done Rushall!

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for this review, this really means a lot to us here at Rushall Care Home. We're all about making people feel at home, and we're so glad that it comes through in our care delivery.

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Review of
Alexia Court
from Valerie K (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience

Caring, thoughtful, compassionate
There are no words that express our thanks for the dignity, respect and care the staff gave to our mom in the short time she was with them.

Reply from Sarah Witton, Registered Manager at Alexia Court

Thank you so much for taking the time to share your kind words about the care your loved one received at our home. We are deeply touched by your feedback and grateful for the opportunity to have been a part of their journey. Our team is committed to providing compassionate and dignified care, and it means a great deal to us to know that we were able to support your family during such a difficult time. Please know our thoughts are with you, and if there is anything more we can do, don't hesitate to reach out.

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Review of
Alexia Court
from Roger N (Brother of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

All staff and management very good polite and caring.

Reply from Sarah Witton, Registered Manager at Alexia Court

Thank you so much for your kind feedback. It means a great deal to our team. Alexia Court has recently come under new ownership, and we've already begun making significant improvements across the home including care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents. Thank you again for your thoughtful review we truly appreciate your support and look forward to building on the progress we've already made.

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Review of
Alexia Court
from S R (Friend of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

There are big improvements going on here and for the better.
Staff are caring and attentive. Management are friendly and always willing to help.
Activities are brilliant and my friend enjoyed playing Bingo!
Food smelt beautiful!

Reply from Sarah Witton, Registered Manager at Alexia Court

Thank you so much for your kind feedback. It means a great deal to our team to know your Friend feels well looked after and that our staff have made a positive impression. Alexia Court has recently come under new ownership, and we've already begun making significant improvements across the home including care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents. Thank you again for your thoughtful review we truly appreciate your support and look forward to building on the progress we've already made.

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Review of
Rushall Care Home
from M G (Grandson of Resident) published on 26 June 2025

Submitted via Website • Report

Overall Experience

Rushall Care Home looked after my Nan for the last few months of her life. Only "looked after" could never adequately describe it. Rushall Care Home loved my Nan for the last few months of her life. From the moment she went in she was part of The Rushall Family . They welcomed her, they welcomed us

and nothing was too much trouble She was an incredible woman and I thought nobody could ever care for her the way she deserved, I was wrong. Rushall could. It's a care home like no other, She found a second family before she left us Everything there was about people, there was no sense of industry or it being a business and despite how skilled the staff were and how clean the place was it just didn't feel like a clinical setting, Warmth and kindness emanated from everybody, nobody was there because it was a job. Rushall put the 'care' in care home and Rushall put the 'home' in care home. I will never know how they fit so much empathy into a building with just 3 floors.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Nan is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.

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Review of
Rushall Care Home
from D B (Daughter of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

Good afternoon
I am the daughter of a recent resident who left your care home this morning after a 3 week respite stay to return home.
Could you please extend mine and the family's heartfelt gratitude and thanks to all of your wonderful staff who looked after dad . The care he received was beyond

our expectations and it was wonderful not needing to worry about him.
Hopefully he can continue with the better health and mindset that he's at now.
We won't hesitate in recommending Rushall Care Home and contacting you if he needs any more care in the future.
Again many thanks to you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind words and thoughtful review. We sincerely appreciate your trust in us and your generous feedback. If there is anything we can do to further support you and your loved one, please don't hesitate to reach out.

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Review of
Alexia Court
from Trevita C (Daughter of Resident) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Since my mom has been here she has been well looked after and can't fault the staff.

Reply from Sarah Witton, Registered Manager at Alexia Court

Thank you so much for your kind feedback. It means a great deal to our team to know your mom feels well looked after and that our staff have made a positive impression.Alexia Court has recently come under new ownership, and weve already begun making significant improvements across the homeincluding care standards, facilities, and the overall environment. Were committed to delivering outstanding care and creating a warm, safe, and supportive setting for all residents.As part of your upcoming one-to-one care review, wed be happy to meet with you directly to explore how we can turn those 4-star areas into 5 and ensure your moms experience continues to improve.Thank you again for your thoughtful reviewwe truly appreciate your support and look forward to building on the progress weve already made.

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Review of
Alexia Court
from M H (Sister of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Things look like they have improved at the care home. My brother seems happy enough each time I come to visit him, I am glad to hear that there is now an activity person to help entertain the guests.

Reply from Chris Goss, Director at Alexia Court

Thank you for your feedback-it's greatly appreciated. Alexia Court has only recently come under new ownership, and in just a few weeks, we've already started making significant improvements to both the environment and care standards. This is just the beginning, with many more developments planned.We're committed to providing outstanding care and will be holding regular Relatives' Meetings to share updates. If you'd like to know more or speak with the team directly, we'd be happy to meet with you to share our plans and progress.Thank you again for your review-we look forward to sharing this journey with you.If you would like to know more about our plans or speak with the team directly, I would warmly invite you to come in for a chat. We'd love to update you personally and involve you in the exciting journey ahead.Thank you again-we look forward to growing and improving together.

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Review of
Rushall Care Home
from S D (Sister-in-law of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

From the moment my sister-in-law arrived, she was treated respectfully and with dignity even though her illness had taken away her speech. The kindness shown by every member of staff was fantastic; you should be proud of the service you all provide in creating a caring, structured environment.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your review, your feedback not only encourages my team, but also helps other families when choosing care.

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Review of
Rushall Care Home
from S D (Brother of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

The care from the staff whilst looking after my sister cannot be described in any other words than fantastic. All of our questions were answered. Behaviour was explained to me and everyone had time for us and my sister, who was the important one. From the entertainment kitchen staff, no stone was left

unturned. A great team effort by everyone at the home. God bless you all.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your lovely review, we truly appreciate you taking the time to share your kind words. It means a great deal to all of us here.

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Review of
Rushall Care Home
from Neil B (Son-in-law of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

Care is second to none. All I can say in one word is brilliant.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for this review, this really means a lot to us here at Rushall Care Home. We're all about making people feel at home, and we're so glad that it comes through in our care delivery.

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Review of
Rushall Care Home
from Carol D (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

From the moment our dad arrived in October until he passed away in February the care he received was excellent. Management, administration, Nurses, carers , cleaners, cooks, housekeeping, maintenance, hairdresser made such a difference. We felt safe knowing he was looked after.
Our mother was made

very welcome. She loved chatting to you all and interacting with everyone.It made a sad time more bearable, she misses her daily visits.
We appreciated how hard the carers worked and the younger carers need to apply their enthusiasm to the NHS!
The family are grateful for the care he received and kind words. To the Nurses who always answered our questions. Thanks to the carers who looked after us all on the last few days and nights. To the night sister who was there on his last night. She was very kind and patient with us all being there. Thankfully he passed away peacefully with his family by his side. It's just sad that you never knew what a genuinely lovely man he was.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Dad is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.

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Review of
Rushall Care Home
from Gillian W (Daughter-in-law of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff at the home are professional, caring from cleaning staff to management. Food is all freshly cooked and very appetizing. If I ever have to go into care I would hope it will be the same care home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind words and thoughtful review. It truly means a lot to my team and I. Providing a warm, safe, and supportive environment is at the heart of everything we do, and knowing that we have made a difference to your family is incredibly rewarding.

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Review of
Rushall Care Home
from Kevin W (Son of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

There is always a warm and cheerful welcome at the home from the staff, it's always clean and well presented.
We are all very pleased with moms care and would highly recommend this care home.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind words and thoughtful review. We sincerely appreciate your trust in us and your generous feedback. If there is anything we can do to further support you and your loved one, please don't hesitate to reach out.

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Review of
Rushall Care Home
from Matthew M (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

I never normally leave reviews but I just have to promote how Wonderful Rushall Nursing Home is.
After a number of falls it was obvious that my Mom was not safe at home on her own. After many hours of searching for the right place Rushall Nursing Home stood out from the rest.
The way the staff lined

up and welcomed my Mom when she first arrived bought tears to my eyes.
Every single member of staff are Amazing and the care is off the scale Wonderful. The food is Fantastic and nothing is too much trouble.
The lounge is a lively hub with so much going on.
Mom got lucky by having a corner room with double aspect windows which has everything she could possibly want.
We have put in photos and items to make it feel like her old home which is totally encouraged.
I sleep easy now knowing Mom is Safe, warm and comfortable with 24/7 Wonderful Care.
Thank you from the Bottom of my Heart to every single member of Staff and to the Lovely resident black Labrador.
God Bless you All.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your kind words and positive feedback! We truly appreciate you taking the time to share your experience. Our team is dedicated to providing compassionate and high-quality care, and it means the world to us to know that our efforts are making a difference. If there's ever anything we can do to further support you or your loved one, please don't hesitate to reach out. Thank you again for your trust and support!

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Review of
Rushall Care Home
from K B (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

The care that my mom is receiving is brilliant, angels, nothing is too much trouble. Excellent care. Excellent empathy.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so very much for your really kind words. My team and I always strive to deliver the very best care. I will pass on your amazing comments. Thank you so much.

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Review of
Rushall Care Home
from M A (Brother of Resident) published on 7 February 2025

Submitted via Website • Report

Overall Experience

My brother was a resident at Rushall Care Home for about two years. Unfortunately, he spent almost the entire time in bed and refused to mix with the other residents. The staff and I encouraged him to mix with the other residents but he flatly refused. The staff were very kind and attentive despite

his sometimes obstinate ways. I cannot fault the care he received. He was given a large room and allowed to have his artwork around the walls. Perhaps the food could have been better but it is difficult to comment because he was very picky in what he ate.

Reply from Phil Toomer-Smith, Care Home Manager at Rushall Care Home

Thank you so much for your very kind words, your family are our family especially more so when delivering end-of-life care. Your Brother is very much missed and we do always strive to offer the best care possible. My team and I really do appreciate leaving us a review to help future families who may need us.

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Care Homes Owned by Navigation Care Ltd in West Midlands

Navigation Care Ltd Locations in West Midlands (3)

Navigation Care Ltd Reviews in West Midlands (89)

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Alexia Court

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Rushall Care Home

Alexia Court

Alexia Court

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

Rushall Care Home

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