from Neil S (Son of Resident) published on 14 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
As she became older, my mum moved in here from another 'care' home. As happens, she passed away whilst at Maesglas. Upon her arrival, the staff put her absolute well-being first, spending time and energy seeking ways to cope with health challenges that no one else had been prepared to tackle, they were
tackled successfully with the help of the social workers and office as well. All of the staff were great, the senior team are very focussed on their guests, spending time helping them with any needs (e.g. using a mobile phone) even when they're clearly very busy. They organised a proper Christmas party and take time to have entertainment and activities on the go. The manager is doing a great job. In the past, the home was owned by a different company and things were not so good, since the new ownership/manager/team/investment you should have no worries for your family member to move here, if only the same level of interest in guests' well-beings were shown in all establishments!
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