Care Home Owned by Abbeyfield Member Societies in Suffolk

who need less physical care.

river views and lots of seating areas. There is also a lovely pond at the front of the home.

attention it is dealt with quickly and efficiently.

individual preferences (within reason). I have been very happy with the people who care at Highlands - there is stability which leads to a better knowledge of individual residents likes/dislikes - I have got to know several of the carers reasonably well and without exception they are lovely.

at Highlands, the staff were so kind, gentle and efficient. I, obviously, could not go in but their respite room was on the ground floor so we could talk through the window. Later she moved to a lovely larger room and we were allowed in to set it up for her with her belongings. The facilities provided were excellent, she particularly enjoyed the Scrabble club. The last two weeks of her life were not easy but I was allowed in daily and even my husband once to say goodbye. She recognised him which was wonderful. They rang my brother to suggest he might like to come. The staff could not have done more for her. They were also very supportive to relatives giving as much time as was needed to answer questions. I cannot speak more highly of Highlands. Mother was very lucky to have been there.

in terms of fees, with resources being well managed as a not for profit organisation.

are great company, especially over Sunday lunch. Nothing nicer than sitting in the conservatory having tea and homemade cakes with my mother and other residents. Lots of activities - book club, manicures, gardening, music, films, games. There's just a really nice atmosphere there. Lovely private rooms and nothing too much trouble for the staff. Our family can highly recommend Highlands to anyone thinking about residential care.

as her family. They managed to give her last years, from an active lady to being wheelchair-bound, a great sense of dignity. We were able to visit at most times of the day, the tea-time cakes being a particular favourite of my sister's, and no friend to the diet conscious.
My mother was impressed with the loyalty of the staff, some working well into retirement age. I don't claim to know scores of other care homes to compare Highlands with, but I am completely confident that this home ranks as one of the best, not least for location, staff, food and commitment.

to chat with them, their humour and laughter brightening the dullest of days.
The meals are wonderful and I did start to time my arrival at tea time, so we could chat over the tea and cakes on offer! My Mother would always say how lucky she was that they had a room for her, and how fortunate she was to have on offer the gardens and far-reaching views of the Deben.