Care Homes Owned by Glenthorne Care Services Ltd in West Midlands

and care that they built with Carole has been so great on many levels and we would wish to offer our deep thanks for the love and professional support given to her. They grew to know her so well, and responded brilliantly when she was struggling, also involving all her family in her support. Big up The Elms.

Manger is rude. I never saw her on the floor with residents but apparently she does. Residents don't do anything, really no fundraising for them to go on outings or no coffee morning etc. Oh thing was v e day which was good but then was on t v. The owner I meet once very nice person.

recommend Glenthorne Residential Home to anyone.

with my father and self from all staff is excellent. Nutritional needs being met,with a focus on his likes and dislikes. There are opportunities for my father to participate in meaningful activities and experiences. Healthcare needs met. At all times dignity is promoted and respect of individuals maintained. The staff offer full support with personal care even though my dads behavior can be must be quite challenging.

Thank you.

guys.

being prolonged. Please do not subject your loved ones to the poor management of this home.

know my dad and do anything they possibly can to ensure his needs are met.
Dad has good and bad days due to his condition I visit on a regular basis and can see the effort is made by all.
The team listens and actions any concerns where possible. Dads been there for a few months now and feels comfortable with the team.
Thank you Selwyn Court as I know this job is not easy but the care can be seen and you guys are doing a great job.

with it in a professional manner and calming everyone down, they called the police to have her ejected. The police asked her to leave, which she did, and sympathised with her situation. Since then they have put every obstacle in our way. We finally made a visit some weeks ago, and despite there being no issue and everyone being calm and happy, they ejected her again, and didn't even allow her to say goodbye to her dad. Since then, they have made excuse after excuse to avoid her even waving to him through a window, saying he was in bed, even when we could clearly see him sitting in the living room and when we attempted to even phone him, saying he was in bed even though it was hours.

if she has eaten and what she has eaten. The home has had many physical improvements which has made it very homely. The home is person-centred so each resident's needs are catered for. Most of all I know my mum in law is safe loved and looked after at all times and happy.