Care Homes Owned by National Care Group in Durham

Very good at what they do.

The staff are friendly and I think Mam is very well looked after.

The staff are friendly. Mam is well looked after.

She was very happy, despite her mental health diagnosis. Mam spent approximately 5-6 years in the care home. Mam's health deteriorated due to old age and she subsequently passed away in her own room (as per her wishes) on 28th May 2024. I have nothing but praise for the manager and all staff who treated my mother and us with total dignity, compassion and kindness. Excellent care home.

I visit my sister every week she is well looked after and if I have any issues they are soon sorted but are very rare. She always looks clean and well-clothed.

Abbeyvale is a lovely place, the staff are lovely, friendly and very helpful they take really good care/love/support and respect. Taking care of my mam and all the other residents. The home is very clean, the meals are all freshly made each day. The home has lots of activities ongoing, movie days, bingo, arts and crafts, days out, fairs and entertainment.

Staff are always helpful and friendly. Manager has implemented a lot of useful strategies to help staff persuade reluctant residents to join in - my aunt was very reluctant but now appears more alert and willing to engage. Only downside is having to ring for entry to the home - very loud reverberating sound - and always feel guilty, especially on weekends when no office staff in to open the door, as I am aware of how busy staff are - even having to search for staff to be let out again.

The home gives me peace of mind because I know my mum is being well cared for. Everyone involved gives 100% and genuinely enjoy their positions, whether they are caring for the residents or interacting with visitors.

Lots of entertainment activities - recent Easter fayre was such good fun for all. The staff go overly above their jobs to look well after the residents. Always keep the family up to date. Gives family peace of mind. Brilliant team. Don't know how we would cope without them.

My brother has been a resident since March 2022. He is so happy and well looked after. He is loved by the staff and now has another family that cares for him. I no longer worry about him I know he is safe.

The staff of Abbeyvale are wonderful, they all go out of their way to provide care and assistance to the residents of this care home. I would highly recommend this centre for anybody who has an older family member, and they are worried about them going into residential care. My mother spent the last few years of her life at Abbeyvale, and she was happy and content, she used to praise the staff every time I visited her.

Thank you all for your dedication, it means an awful lot to us as a family knowing our loved one is monitored, safe and at last finally "Happy and contented".

All staff are professional, helpful and very approachable.

I have no complaints about the care the residents receive. Kepp up all the good work, you are all doing a great job.

Really pleased with the home as a whole. All of the staff are really friendly and made dad's stay a very pleasant one. The food was amazing and his room comfortable.

Providing fantastic support for my father. All staff are approachable, kind, caring and go above and beyond to help.

From my mother entering Abbeyvale until her passing, she was treated with nothing but kindness. Nothing was too much trouble, every one of the staff from the manager to the rest of the staff was like part of our family. We know if we were away she was well looked after. We as a family have nothing but respect for the home and would recommend them to anyone.