Care Homes Owned by Caram Group in West Midlands

making a decision for mom's long term care it was easy because we were so impressed with how mom had been treated, cared for, and how we had been supported by the team there. We were allowed access at any time and were always impressed by how the team there treated mom. Her room and the facilities there were lovely. The Manager and the staff were always dilligent and supportive. In short , when your family needs help and confidence in trying to make sure you have done your best for your loved one, the team at Arbour Lodge made you feel that you had done just that. Human sensitivity during difficult times is hard to find these days and it means so much to us all. Thankyou to the team there

They believe in always trying their very best.
The food is good. The hygiene is good.
It never
Smells and alarms and never always let buzzing. Residents are clean. And non look depressed.
They try to provide activities twice a day.
They will always try to make everyone happy and involved.
Well done team.
.

updated on issues. As a family we have peace of mind that our mum is being well looked after.

a sense of comfort if she was ever to take up residence.

support she provided to change addresses and services for Mum's move to the home and organise all mum's medical appointments and transport. Both Mum and I feel truly part of their family. They are all fantastic.

the compassion and care that i saw being delivered to the people that stay there is something that made me feel so grateful that we have people that care for their residents and families alike, truely amazing. wonderful activities and staff involvement at this time was an eye opener, encouragement and supporting those who would not have a great insight into what was going on due to their conditions and ailments but were supported to actively participate, bought a tear to my eye. what an extraordinary staff team they have at this care home, making so many people feel happy and loved. keep up your amazing care of the elderly they deserve it. you should be so proud of yourselves.

chose Arbour Lodge as when I stepped through the door I was met by a warm and friendly atmosphere. It truly does not feel like a 'care home' but rather just a 'home' where everyone is accepted and treated with love, kindness and respect. The staff know their residents as people, being aware of their likes/dislikes and there is always someone I can speak to about Dad.
The place is also full of life and laughter with the residents encouraged to join in with activities from exercises to painting and crafting. They have managed to get my Dad engaged in activities I never thought he would do, such as exercises and dancing!
Thank you so much for everything you do!

for. The place is so clean and well kept. If you have any concerns they are addressed immediately.

us and my father kindness, care, understanding and are so thoughtful. The warmth that you feel and the tremendous energy and joy when you walk through the door is incredible. My father is so happy when we visit and as a family, we know he is in a truly wonderful home and that he is being cared for and looked after so well. We can tell that my father's individual needs are being met and we have complete trust in the staff. My father is flourishing in his new home and we know that he is warm, content and happy, is eating delicious food, has lots of company and companionship and is being looked after by such wonderful and dedicated people.

and staff alike. The staff always have time to stop and talk and it's clear to see how dedicated and caring they are. There are a wide range of activities in and outside the home. The food is excellent and served in a cosy dining room. Thank to all, you are a credit to your profession.

staff who take excellent care of service users and treat them with dignity.