Care Homes Owned by Each Other Care in Lancashire

Highfield Hall Haslingden delivers good care. Staff are supportive and friendly on the whole and the place is clean. There's no unpleasant smell anywhere, anytime. Mum however, reports to being placed in the lounge daily, with no opportunity to go outside either for a walk or sit in the garden. The team have taken her out on 2 occasions in 6 months. She has moderate dementia so needs supervision.. The gripe I have is the state of the roadway up to the building its in disrepair. Massive potholes and broken surfaces really make it awkward to get to the building. The owners need to have this professionally redone.

The team at Brierfield ensure my partner recieved safe and effective care, they truly are excellent I have no concerns and know I could raise them if I did and they would be actioned.

We would like to thank the manager and care staff and all who work to ensure my mum is comfortable, happy, clean, fed and all her needs met, the staff all work as a team & always do their best to make it a happy place to live in, there have been a lot of upgrades to the home, decorating and making the place look a lot more inviting, they put on live shows with singers, dancing, afterwards teas, lots for the residents to enjoy, so thanks again to all the team.

I am extremely happy & satisfied with the care my dad receives! the staff are caring, friendly & profesional, & the whole experience has been excellent. I would highly recommend the care home

After one of her visits to the local hospital we had actually believed that mum was at the end, but on returning back to the care home she has gained weight and is back to her chatty, complaining self - well done!

I have found White ash Brooke Care home to be the perfect enviroment for my father, the staff are kind ,compassionate and caring ,the atmosphere is very friendly, any concerns or questions i have ,are dealt with in a professional manner ,nothing is to much bother.

I would like to compliment the medical team and staff at New Springfield Care Home, Blackburn. When my mother arrived at Springfield she had a serious leg infection due to water retention. She also had a number of hospital admissions. From the moment she arrived the staff and management have worked wonders and my mothers health had improved enormously. I would like to thank them for their dedication towards the residents.

I was in Hospital for one month where it was decided I needed nursing care after having respitory problems., Preston Glades was my designated nursing home and although I was anxious I had no reason to be worried.. I can only honestly say the manager, nurses and carers are wonderful so much better than the care home I was in before, it's just a lovely family feeling + nothing is too much trouble. The staff really do need some high praise, they treat me so well even the food here is of high quality!

I would like to compliment Andrea and Leyton on their excellent service in organising the Care home trips and entertainment. Yesterday 9th June we went to horse farm. Everything was perfect. Thank you Leyton for helping Robin in the toilet. Xx

Home is exceptional with the care they give. Managed really effectively. Great vibes.

The care home looked after my 97 year old mother who celebrated her 98th birthday whilst at the home. The home was clean, comfortable warm and welcoming and all the staff display care and compassion particularly at the time of her death. I would recommend this home for anyone.

When issues arise they take action and resolve promptly. Very accommodating and helpful staff.

We have been really happy with the care mum is receiving at Brierfield House, ever since she arrived. Her behaviours can be challenging at times but they always treat her with dignity and kindness. We are confident that any changes in her health are handled promptly, and they always try to make sure she receives whatever is needed. We are kept very well informed about how she is in between our weekly visits, and are made welcome every time we visit. The team are cheerful and easy to talk to, and clearly spend time chatting with the residents. Meals, snacks and drinks are plentiful, and mum enjoys them. We are very pleased we found this lovely care home and recommend it wholeheartedly.

I have been delighted by the support we have received at the care home. Colin has been given excellent care and I have found everyone so welcoming at such a stressful time. The one to one support for Colin has been excellent and I am so pleased that he has become part of New Springfield.

The time at New Springfield has been good, their have been people that I have known for year and other I have built a new relationship, friend I mean. This place is a good place to heal and build yourself up while you heal, its good here and I only have good things to say about it. Thank you for the help guys.

The wellbeing co-ordinator organised a sponsored walk from the home with our dad, for Alzheimer's UK and local scout group. Staff, residents involved, staff came in on their day off! The event went very well, enjoyed by all and the rain stayed off. The staff everyone of them go above and beyond. Thank you!

When we visited the next day, Mum was enjoying lunch with other residents, dressed nicely and looking happy. She told us, "I like it here, I want to stay." We can't thank the staff enough for their care, kindness and support.

Mum was looked after brilliantly by all the carers and wider staff. She was treated with care and compassion at all times. It was a difficult time for us as a family, but we were also well looked after and any queries we had were promptly dealt with.

There are too many people and acts of kindness to thank here (that I will do directly) but I wanted to recommend this caring and loving home to anyone who faces the daunting task of finding a 'new home' for their loved one at a very difficult time in their lives.

My sister has been living at White Ash Brook Care Home for some time now, and I couldn't be happier with the care and attention she receives. From the moment you walk through the doors, you can feel that it's a truly welcoming and compassionate place. The staff are not only professional and attentive, but they also treat residents like part of a big family. The carers take real time to get to know each resident as an individual - their routines, their preferences, and the little things that make them happy. My sister, is living with challenging behaviour, has become so settled and content here. The team's patience and understanding make such a difference, and it's clear they genuinely care about the people they support. The environment at White Ash Brook is bright, comfortable, and homely, with lovely gardens where residents can relax or join in gentle activities. The meals are tasty and nutritious, and it's lovely to see that residents are well cared for.