Each Other Care in Lancashire | 5 Care Homes

Review of
New Springfield Care Home
from Catia S (Granddaughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

Grandmother came to Springfield in late November, she was met with the most caring members of staff. She was lucky to encounter a Portuguese carer. I have raised a few issues such as not changed often enough or jugs of water not changed for 3 days. I have also noticed how some members of staff get too

comfortable. All staff members are amazing, where all just adapting as we go I suppose.

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Review of
New Springfield Care Home
from A H (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother came to New Springfield from hospital for palliative care. It was extremely worrying time for all of us. We were welcomed warmly and settled in quickly. My mother said "why are they treating me so well coming here?" The staff have been excellent with mother and she has warmed to all of them.

The discussions regarding care plans is very reassuring and given me more peace of mind.

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Review of
Highfield Hall Care Home
from Lesley M (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

As a family, we searched for a care home offering respite care, leading to a permanent place. We searched online for homes having relationships with community groups and dementia freidnly charities. Highfield Hall Care Home had this, and I had heard positive anecdotal evidence from a friend. The manager

and senior carer, Sarah, visited Mum at her home after two impromptu visits by different members of the family. We have not been disappointed by the care and consideration they have shown our Mum. The staff answer all our questions as we are very new to this and want the best for Mum.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care HomeThank you so much for taking the time to share your experience of Highfield Hall Care Home. We are truly grateful for your kind words and for the trust you have placed in us during what we understand can be a challenging and emotional transition for families. It is wonderful to hear that our links with community groups and dementia-friendly charities, as well as the support provided by our senior carer and the wider team, have given you confidence and reassurance. We are delighted that your Mum is receiving the care, consideration, and respect she deserves, and we are always happy to answer questions and support families as they navigate this new journey. Thank you again for your thoughtful feedback-it means a great deal to our whole team.

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Review of
New Springfield Care Home
from M C (Son of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

My mothers health and condition has improved the staff are very helpful and my mother is well cared for, the accommodation is very clean, and the food is very good.

Reply from Priya mary, Interim Home manager at New Springfield Care HomeThank you for sharing your feedback. It's wonderful to hear that your mother's health has improved, that she is well cared for, and that you are happy with the cleanliness, food, and support provided.

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Review of
New Springfield Care Home
from Gillian F (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in New Springfield since 2019, she has alzheimers/dementia and it is now quite advanced but the care home has always adapted well to her changing care needs and I feel quite happy, she is well looked after. The home has recently been decorated and the environment is pleasant with caring

staff.

Reply from Priya Mary, Manager at New Springfield Care HomeThank you for sharing your experience. It's wonderful to hear that your mum has been well cared for since 2019 and that the home has adapted so well to her changing needs. It's reassuring to know that she is happy and well looked after, and that the environment is pleasant, especially after the recent redecorations.

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Review of
New Springfield Care Home
from Ian H (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My experience of each other care is good. All staff seem professional and caring and do a good job in difficult circumstances. My mother seems quite happy.

Reply from Priya Mary, Manager at New Springfield Care Home"Thank you for your feedback. We're pleased to hear that you feel confident in the care provided and that our team is seen as professional and caring

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Review of
New Springfield Care Home
from J C (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad has been in Springfield Home since August. He has a very nice, spacious bedroom which is kept clean and tidy. The senior nursing staff deal promptly with any concerns, either medical or personal. The food is good, and there is plenty of it. There are various activities several times a week. I

feel confident that my dad is being cared for and is happy to be left.

Reply from Priya Mary, Manager at New Springfield Care HomeThank you for sharing your feedback. We're pleased to hear that your father is settled, happy, and well cared for. It's wonderful that he enjoys his spacious room, the food, and the activities, and that you feel confident in the support provided by our team. We will continue to ensure he receives the care, attention, and comfort he deserves.

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Review of
New Springfield Care Home
from S H (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Springfield for 3 years and I'm happy with how she is being cared for. The staff are always helpful and always contact me with any updates or concerns. It's always clean and tidy in her room and my mum looks clean and always fresh clean clothes on.

Reply from Priya Mary, Manager at New Springfield Care HomeThank you for sharing your kind feedback. We're pleased to hear that you feel confident in the care and support provided and that communication from the team has been helpful. It's wonderful to know her room is consistently clean and that she looks comfortable and well cared for. Your comments mean a great deal to the team, and we will continue to do our very best for her."

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Review of
New Springfield Care Home
from N R (Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

I like living here, the food is good. Staff very nice, and they encourage me to be more independent. I find it clean and tidy. I am going to Blackpool soon to see the lights.

Reply from Joanne McHugh, Manager at New Springfield Care HomeThank you for taking the time to share your thoughts. It's lovely to hear that you feel well supported and that the food, cleanliness and staff all contribute to a positive experience. We're especially pleased that the encouragement toward independence is helping.

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Review of
New Springfield Care Home
from L P (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Frank would never have wanted to be in a care home but is very happy here. The staff have built a good relationship with him. We are happy that he is being looked after (cleaned and feed) as beforehand he has been self neglecting due to mobility.

Reply from Priya Mary, Manager at New Springfield Care HomeThank you for taking the time to share your thoughtful feedback. We're pleased to hear that the move has had a positive impact and that he feels happy and well supported. It's wonderful to know that our team has built a trusting relationship with him and that his wellbeing has improved. We'll continue to do our very best to provide the care, dignity and comfort he deserves

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Review of
New Springfield Care Home
from M D (Wife of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

Very good here my husband loves it. I'm happy.

Reply from Priya Mary, Manager at New Springfield Care HomeThank you for sharing your kind feedback. We're delighted to hear that your husband is happy and settling in well, and that you feel positive about the care and support provided. Your comments are greatly appreciated by the whole team. Please feel free to reach out if there's anything more we can do.

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Review of
White Ash Brook
from C M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Since my dad Joe came into care at White Ash Brook, he has deteriorated and had many falls. My sister and I have ensured all his clothes and shoes have labels in, but he is continually in other people's clothes and shoes. Most of the time, his drawers are empty. In his bathroom, on many occasions, there

have been no hand towels/paper towels or toilet paper. This is unacceptable. He has had a severe rash on his body, which was regarded as heat rash. To me, it was clearly scabies, confirmed in the hospital.

Reply from Sonya Oxley, Interim Manager at White Ash BrookThank you for taking the time to share your feedback. We value all comments from families, as they help us to continually review and improve our service. I appreciate the opportunity to meet with you to discuss your concerns in detail and to provide further information regarding your father's care. I am grateful that we were able to address the issues raised and hope you now feel more informed and reassured following our discussion.

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Review of
Brierfield House Care Home
from D K (Wife of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my husband so well.

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Review of
Highfield Hall Care Home
from Carole D (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

My father moved into Highfield Hall Care Home around 20months ago in the dementia side, and lived there up until his death very recently. We cannot thank the staff enough for their kindness & caring support, not only to our father, but also to us as a family. I can not sing their praises highly enough.

Our fathers life ended in the home & even after death their respect & compassion to Dad & again ourselves was outstanding. We as a family would highly recommend Highfield Hall as the perfect home for your loved one.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care HomeThank you so much for taking the time to share such heartfelt words about your father's time with us at Highfield Hall. We are truly sorry for your loss, and it means a great deal to know that our care and support brought comfort to both your father and your family during his time here.
Our team strives to create a warm, respectful, and homely environment for every resident, and hearing that you felt supported throughout this journey is deeply meaningful to us. We will be sure to share your kind words with all our team-they will be touched to know their care made such a difference.
Please accept our sincere condolences once again, and thank you for recommending Highfield Hall as a home for others. It was an honour and a privilege to care for your father.

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Review of
Highfield Hall Care Home
from Delia B (Sister of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff in the home are excellent. Nothing is too much trouble for them. They aim to make the residents' lives as enjoyable as possible. The activities that they provide stimulate and enrich the residents' lives. They also support the residents' families physically and mentally. Thank you.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care HomeThank you so much for your kind words. We truly appreciate your feedback, and it means a great deal to the whole team. We're committed to providing the best care and support for our residents and their families, and it's wonderful to hear that this is being felt.

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Review of
White Ash Brook
from L P (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Visited White Ash Brook Summer Fayre for the home relatives/clients. The organisation that went into the day was above and beyond. The staff came on their day off to help/assist. Nothing was too much trouble, the staff on duty were excellent. Everyone had a lovely happy afternoon. Well impressed and

funds raised were a very welcomed boost.The staff all worked their 'socks off'. Well done!! Thank you.

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Review of
New Springfield Care Home
from Lee S (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Out of all the care homes in the region there was no better care home to support/care for my mum and dad than new Springfield care home. My dad seriously loved the company especially at mealtimes getting the chance to meet new people . My my with dementia was unsettled unfortunately but no fault to

the care home but wow the staff were fantastic and he keeps talking about them and does miss them it was such a relief for me to take some annual leave without any worrys and was very happy they got the care and rest that they desserve. Thank you to management for helping me out and to all staff for making my parents feel so welcomed and very well cared for 5 star all day long

Reply from Joanne McHugh, Manager at New Springfield Care Home"Thank you so much for sharing your experience with New Springfield Care Home. Its wonderful to hear that your dad enjoyed the company of others, especially at mealtimes, and that our team were able to make such a positive impression on both your parents. We understand how important peace of mind is for families, and were so pleased we could give you the reassurance to take time for yourself while knowing your mum and dad were being well cared for. Your kind words mean a lot to our management and staff, and well be sure to share them with the team."

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Review of
Preston Glades Care Home
from Sharon D (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

We used Preston Glades care home for respite it was a 2 week stay and the first time here. He was so better looked after here than the previous one we had used on and off for the previous year. We needed to know he was having regular showers, medication was taken properly and he was getting some fresh

air, which all seem to have been neglected at previous care home. But his care here was outstanding! Very friendly attentive staff, throughout. Very thorough in every aspect of his care. Management very thorough, fed well and was lucky enough to be there when a trip out had been arranged and also had a dance when a rock and roll group was on. Would definitely recommend this care home and thank you so much to all the staff who took care of him and he was so settled there, he will definitely be returning.

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Review of
New Springfield Care Home
from P S (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum's stay, since 2023, has been a testing one due to her mental health. However, since the take over, it seems that her needs, physical, mental and general attention, has improved. The food has especially been improved to a lighter standard. The surroundings and facilities along with a cinema style

room area great idea. The staff are special and have a great rapport with mum which is vital for me. And after 2 years and 5 months, my mum's well-being is more than satisfactory.

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Review of
New Springfield Care Home
from I N (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad has been taken care of very well in this New Springfield Care Home, thank you.

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Care Homes Owned by Each Other Care in Lancashire

Each Other Care Locations in Lancashire (5)

Each Other Care Reviews in Lancashire (258)

New Springfield Care Home

New Springfield Care Home

Highfield Hall Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

New Springfield Care Home

White Ash Brook

Brierfield House Care Home

Highfield Hall Care Home

Highfield Hall Care Home

White Ash Brook

New Springfield Care Home

Preston Glades Care Home

New Springfield Care Home

New Springfield Care Home

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