Care Homes Owned by Each Other Care in Lancashire

I would like to compliment the medical team and staff at New Springfield Care Home, Blackburn. When my mother arrived at Springfield she had a serious leg infection due to water retention. She also had a number of hospital admissions. From the moment she arrived the staff and management have worked wonders and my mothers health had improved enormously. I would like to thank them for their dedication towards the residents.

I was in Hospital for one month where it was decided I needed nursing care after having respitory problems., Preston Glades was my designated nursing home and although I was anxious I had no reason to be worried.. I can only honestly say the manager, nurses and carers are wonderful so much better than the care home I was in before, it's just a lovely family feeling + nothing is too much trouble. The staff really do need some high praise, they treat me so well even the food here is of high quality!

I would like to compliment Andrea and Leyton on their excellent service in organising the Care home trips and entertainment. Yesterday 9th June we went to horse farm. Everything was perfect. Thank you Leyton for helping Robin in the toilet. Xx

Home is exceptional with the care they give. Managed really effectively. Great vibes.

The care home looked after my 97 year old mother who celebrated her 98th birthday whilst at the home. The home was clean, comfortable warm and welcoming and all the staff display care and compassion particularly at the time of her death. I would recommend this home for anyone.

When issues arise they take action and resolve promptly. Very accommodating and helpful staff.

We have been really happy with the care mum is receiving at Brierfield House, ever since she arrived. Her behaviours can be challenging at times but they always treat her with dignity and kindness. We are confident that any changes in her health are handled promptly, and they always try to make sure she receives whatever is needed. We are kept very well informed about how she is in between our weekly visits, and are made welcome every time we visit. The team are cheerful and easy to talk to, and clearly spend time chatting with the residents. Meals, snacks and drinks are plentiful, and mum enjoys them. We are very pleased we found this lovely care home and recommend it wholeheartedly.

I have been delighted by the support we have received at the care home. Colin has been given excellent care and I have found everyone so welcoming at such a stressful time. The one to one support for Colin has been excellent and I am so pleased that he has become part of New Springfield.

The time at New Springfield has been good, their have been people that I have known for year and other I have built a new relationship, friend I mean. This place is a good place to heal and build yourself up while you heal, its good here and I only have good things to say about it. Thank you for the help guys.

The wellbeing co-ordinator organised a sponsored walk from the home with our dad, for Alzheimer's UK and local scout group. Staff, residents involved, staff came in on their day off! The event went very well, enjoyed by all and the rain stayed off. The staff everyone of them go above and beyond. Thank you!

When we visited the next day, Mum was enjoying lunch with other residents, dressed nicely and looking happy. She told us, "I like it here, I want to stay." We can't thank the staff enough for their care, kindness and support.

Mum was looked after brilliantly by all the carers and wider staff. She was treated with care and compassion at all times. It was a difficult time for us as a family, but we were also well looked after and any queries we had were promptly dealt with.

There are too many people and acts of kindness to thank here (that I will do directly) but I wanted to recommend this caring and loving home to anyone who faces the daunting task of finding a 'new home' for their loved one at a very difficult time in their lives.

My sister has been living at White Ash Brook Care Home for some time now, and I couldn't be happier with the care and attention she receives. From the moment you walk through the doors, you can feel that it's a truly welcoming and compassionate place. The staff are not only professional and attentive, but they also treat residents like part of a big family. The carers take real time to get to know each resident as an individual - their routines, their preferences, and the little things that make them happy. My sister, is living with challenging behaviour, has become so settled and content here. The team's patience and understanding make such a difference, and it's clear they genuinely care about the people they support. The environment at White Ash Brook is bright, comfortable, and homely, with lovely gardens where residents can relax or join in gentle activities. The meals are tasty and nutritious, and it's lovely to see that residents are well cared for.

My mum is in the EMD Unit and has been for 8 years. In the most recent years until present day, I am more happy and reassured with the level of care and quality of life that mum is now given, thanks to the wonderful staff and her environment. I am particularly impressed by both the unit manager and the interim manager who really seem to have improved mums sitiatuion, and this is extremely reassuring.

Thank you all very much.

Mum came to care home 2 weeks ago and appears to have settled very well. Bedroom is comfortable and the staff are very caring. She is being fed and looked after very well as she is bedbound and needs full time assistance.

I have found the staff helpful and cooperative they try to take care of my fathers needs to the best of their abilities.

Unfortunately I am not happy with the care my nanny is receiving in this home. After several conversations with the management team, my nanny is still not being cared for efficiently. Where is the care?? It's absolutely breaking our hearts to know how much pain she is in and it's not being acknowledged.

Mum was here 5 times last year for respite and the last time for palliative were she passed away. Honest review, very clean at all times, need reception staff for the door, not acceptable staff being taken off their day job to open for visitors in and out, more full-time staff needed to much pressure put on those that work so hard and sorry, found agency staff not as caring and don't know residents, needs poor at times. Mum's ring was taken hours after left, not happy, never found! Can't fault mums last few days, staff were amazing.