Each Other Care in Lancashire | 5 Care Homes

Review of
White Ash Brook
from C M (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Since my dad Joe came into care at White Ash Brook, he has deteriorated and had many falls. My sister and I have ensured all his clothes and shoes have labels in, but he is continually in other people's clothes and shoes. Most of the time, his drawers are empty. In his bathroom, on many occasions, there

have been no hand towels/paper towels or toilet paper. This is unacceptable. He has had a severe rash on his body, which was regarded as heat rash. To me, it was clearly scabies, confirmed in the hospital.

Reply from Sonya Oxley, Interim Manager at White Ash Brook

Thank you for taking the time to share your feedback. We value all comments from families, as they help us to continually review and improve our service. I appreciate the opportunity to meet with you…read more

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Review of
Brierfield House Care Home
from D K (Wife of Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

Thank you for looking after my husband so well.

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Review of
Highfield Hall Care Home
from Carole D (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

My father moved into Highfield Hall Care Home around 20months ago in the dementia side, and lived there up until his death very recently. We cannot thank the staff enough for their kindness & caring support, not only to our father, but also to us as a family. I can not sing their praises highly enough.

Our fathers life ended in the home & even after death their respect & compassion to Dad & again ourselves was outstanding. We as a family would highly recommend Highfield Hall as the perfect home for your loved one.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for taking the time to share such heartfelt words about your father's time with us at Highfield Hall. We are truly sorry for your loss, and it means a great deal to know that our…read more

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Review of
Highfield Hall Care Home
from Delia B (Sister of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff in the home are excellent. Nothing is too much trouble for them. They aim to make the residents' lives as enjoyable as possible. The activities that they provide stimulate and enrich the residents' lives. They also support the residents' families physically and mentally. Thank you.

Reply from Anita Dennison, Interim Manager at Highfield Hall Care Home

Thank you so much for your kind words. We truly appreciate your feedback, and it means a great deal to the whole team. We're committed to providing the best care and support for our residents and…read more

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Review of
White Ash Brook
from L P (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

Visited White Ash Brook Summer Fayre for the home relatives/clients. The organisation that went into the day was above and beyond. The staff came on their day off to help/assist. Nothing was too much trouble, the staff on duty were excellent. Everyone had a lovely happy afternoon. Well impressed and

funds raised were a very welcomed boost.The staff all worked their 'socks off'. Well done!! Thank you.

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Review of
New Springfield Care Home
from Lee S (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Out of all the care homes in the region there was no better care home to support/care for my mum and dad than new Springfield care home. My dad seriously loved the company especially at mealtimes getting the chance to meet new people . My my with dementia was unsettled unfortunately but no fault to

the care home but wow the staff were fantastic and he keeps talking about them and does miss them it was such a relief for me to take some annual leave without any worrys and was very happy they got the care and rest that they desserve. Thank you to management for helping me out and to all staff for making my parents feel so welcomed and very well cared for 5 star all day long

Reply from Joanne McHugh, Manager at New Springfield Care Home

"Thank you so much for sharing your experience with New Springfield Care Home. Its wonderful to hear that your dad enjoyed the company of others, especially at mealtimes, and that our team were able…read more

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Review of
Preston Glades Care Home
from Sharon D (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

We used Preston Glades care home for respite it was a 2 week stay and the first time here. He was so better looked after here than the previous one we had used on and off for the previous year. We needed to know he was having regular showers, medication was taken properly and he was getting some fresh

air, which all seem to have been neglected at previous care home. But his care here was outstanding! Very friendly attentive staff, throughout. Very thorough in every aspect of his care. Management very thorough, fed well and was lucky enough to be there when a trip out had been arranged and also had a dance when a rock and roll group was on. Would definitely recommend this care home and thank you so much to all the staff who took care of him and he was so settled there, he will definitely be returning.

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Review of
New Springfield Care Home
from P S (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum's stay, since 2023, has been a testing one due to her mental health. However, since the take over, it seems that her needs, physical, mental and general attention, has improved. The food has especially been improved to a lighter standard. The surroundings and facilities along with a cinema style

room area great idea. The staff are special and have a great rapport with mum which is vital for me. And after 2 years and 5 months, my mum's well-being is more than satisfactory.

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Review of
New Springfield Care Home
from I N (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My dad has been taken care of very well in this New Springfield Care Home, thank you.

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Review of
White Ash Brook
from Denise W (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

Overall, I am very happy with the care that both of my parents have had at White Ash Brook. The care staff are excellent in general. The food and menus are very good with great choices. The setting is lovely with beautiful gardens, and the rooms are nice!

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Review of
New Springfield Care Home
from Laura H (Sister of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent communication with all the staff. The staff are very pleasant and answer any questions you ask of them. My brother has made very good progress since he was admitted to Springfield from the hospital. His health and well-being have come on in leaps and bounds, and the food is of good standards

and portions. My brother was underweight but is now in the normal range.

Reply from Joanne McHugh, Manager at New Springfield Care Home

Thank you so much for your kind feedback. We are delighted to hear that your brother has settled in well at Springfield and that you have noticed such positive improvements in his health and…read more

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Review of
New Springfield Care Home
from Susan W (Wife of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Although my husband has only been in for 2 weeks, the care has gone beyond expectations. Staff have been extremely kind & caring. Rooms are spacious and namely with large food and drinks selections. It is a safe space with good value for money.

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Review of
Brierfield House Care Home
from Julie H (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum was in Brierfield House for 18 months and was looked after by the best of carers I cannot fault anything. Whilst mum was at the end of life I can only describe the carers as Earths Angels not only did they care for mum but gave total emotional support to us as family. The home is clean, beautifully

presented and homely. As mum would say 'Simply The Best' Thankyou

Reply from Rachel Johnson, Head of Communications at Brierfield House Care Home

Thank you so much for taking the time to offer kind words about our home. It was a pleasure to look after your Mum and get to know her in her final chapter and we'll pass on this lovely feedback…read more

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Review of
New Springfield Care Home
from Elaine G (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

I Can't thank the team at New Springfield Care Home enough, their excellent care of my father gave my mum peace of mind to be able to relax and enjoy her much needed break. The little extras like his glass of wine or 3 in the evening lol definitely helped, dad does love his wine. I know mum has no hesitation

using the home for future respite for dad. We have 2 further respite breaks booked with yourselves. Once again thank you so much you all
do an excellent job.

Reply from Joanne McHugh, Manager at New Springfield Care Home

Thank you so much for your kind words. Were delighted to hear that your mum was able to enjoy her well-deserved break knowing your dad was being well cared for. Its always our pleasure to add those…read more

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Review of
Preston Glades Care Home
from Geoff G (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

So very happy to see my friend very well looked after with such a nice room and staff.

Reply from Rachel Johnson, Head of Communications at Preston Glades Care Home

Thank you so much for taking the time to write such a lovely review about our shared home community. We pride ourselves on our purpose-led, values-driven culture and it's a pleasure to support your…read more

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Review of
White Ash Brook
from D C (Sister of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

This care home is amazing going above and beyond for their residents. My sister is in this home and is a very challenging 40 year old with behavioural issues recurrent falls and overall a handful. They do everything for her catering to her needs as being a younger resident. The staff understand and

listen her which is a god send I have worked in care for 16 years and this home is amazing thank you all for your hard work and effort to keeping her safe

Reply from Rachel Johnson, Head of Communications at White Ash Brook

What a wonderful review to receive. We're so proud of our purpose-driven, values-led care and it's a pleasure to support your sister in our shared home community. Thank you for taking the time to…read more

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Review of
White Ash Brook
from Stephen T (Son of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

The home is a very caring home, but over the past few months the staffing levels seem lower than previously, sometimes it seems hard to find available staff to meet Mum's toiletry needs. The decor improvements are very good and the attention to the garden very welcome. All in all very satisfied with

the home and the communication through the deputy manager is very welcome and needs to be spread further through the team

Reply from Rachel Johnson, Head of Communications at White Ash Brook

Thank you so much for taking the time to share your experience with others. It's our pleasure to support your mum in our shared home community. We truly value your feedback on team communication and…read more

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Review of
New Springfield Care Home
from Gillian F (Daughter of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

My Mother has been a resident of the care homes Dementia Unit since 2019. The care home is looking brighter and refreshed since becoming New Springfield ( formerly Springfield ) but most importantly as her Alzheimer's has progressed the quality of her care has remained high. Recently after consulting

me the care home moved her to a room closer to the office, the staff felt that as her condition was deteriorating and she had lost mobility it would be easier to keep a close eye on her if she was nearer the office, this was a great comfort to myself and I felt happier knowing care was closer to hand should she need it as her Alzheimer's progresses.

Reply from Joanne McHugh, Manager at New Springfield Care Home

Thank you so much for taking the time to share your kind words and detailed feedback. We are delighted to hear that you feel the home has become brighter and refreshed since becoming New Springfield…read more

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Review of
White Ash Brook
from P F (Great-Niece of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

The care my aunt received whilst she was at White Ash was next to none she was treated with dignity and respect and during her last days the care and compassion we received as a family was fantastic nothing was too much for them and our wishes where adhered to from start to finish. We felt very welcomed

and nothing was ever to much I feel white Ash have been our extended family whilst they cared for my aunt and I can't recommend them highly enough. Thank you

Reply from Rachel Johnson, Head of Communications at White Ash Brook

Thank you so much for taking the time to write such lovely words about your experience in our shared home community here. Your Aunt will always hold a special place in our hearts and it was our…read more

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Review of
New Springfield Care Home
from Tomeeka S (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

I was dreading having to put my mum into a care home but as a family we all decided it was the right the time. My mum has dementia and is non verbal so this was worrying knowing she couldn't communicate with anyone. She went in November 24 and I can honestly say she is doing amazing. I go to see her

every week and every time she's always clean, dressed, happy and content. She's made her own little family in there. They take mum out on day trips and show me photographs what she's been up too which is really lovely to see as she didn't like leaving the house for years.
The staff are lovely always engaging with her. The care home itself it's very clean which I love. They have recently painted and decorated since mum has been there and it looks so fresh and more up to date now. They have done a great job. Her room is always spotless and hoovered. I would 100% recommend this care home.

Reply from Joanne McHugh, Manager at New Springfield Care Home

Thank you so much for taking the time to share your experience. We know how difficult the decision can be to move a loved one into care, especially when communication is a challenge, so it truly means…read more

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Care Homes Owned by Each Other Care in Lancashire

Each Other Care Locations in Lancashire (5)

Each Other Care Reviews in Lancashire (248)

White Ash Brook

Brierfield House Care Home

Highfield Hall Care Home

Highfield Hall Care Home

White Ash Brook

New Springfield Care Home

Preston Glades Care Home

New Springfield Care Home

New Springfield Care Home

White Ash Brook

New Springfield Care Home

New Springfield Care Home

Brierfield House Care Home

New Springfield Care Home

Preston Glades Care Home

White Ash Brook

White Ash Brook

New Springfield Care Home

White Ash Brook

New Springfield Care Home

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