Care Homes Owned by SUSASH GB Ltd in Cleveland & Teesside

We are very pleased with the way our stepmother is looked after here. She enjoys the company and care of the staff and enjoys chatting to other residents. Very reassuring as we live quite a long way away.

Their professionalism was invaluable to my father and the family.

The staff at the care home have more than exceeded my expectations. I'd had a tough time at a previous home. I was in for the full 3 weeks. I was there & ended up back in hospital. From the first few minutes of been here not 1 staff member has let me down from changing my room to make things easier to other little things 100% reliable and professional be sad if I have to leave.

Looks clean and well presented. Room nice and clean with plenty of light from window. Staff friendly and communicative. Food looks nice and mum enjoying it.

My mum is a long term resident and is unable to much for herself. The staff are excellent with keeping and eye on her, making sure she is feed and watered, having regular chats trying to make her laugh. She is always clean etc. My dad has also been here for respite on more than one occasion. The staff have been great with him, encourage him to try and do more for himself, yet helping him along way, noticing when he wasn't himself and doing what was necessary. The staff are caring and treat everyone with dignity. I'm happy that my parents have been placed here.

I have been very impressed with staff both in caring for dad and other residents. They seem genuinely to care for residents. The care home has a very homely feel. Dad is being well looked after, is settled and content.

My family are really happy and comfortable with all the staff and facilities in Ascot Home

Staff are very attentive and caring and go above and beyond. They always greet my Mam with a happy smiling face which is very important.

Food provided looks good and always fresh. I would like to see more investment from owners to allow for better activities such as day trips out or in house singers.

I came to Loxley Chase straight from hospital as part of my rehab. My previous thoughts of a care home was that they were only for old people and so I was a little bit reluctant. However from my experience here I would have no hesitation about living in a care home if I needed to. The manager and staff are excellent. They have the balance right between, care, encouragement and dignity which is often hard to achieve. The food is always excellent which is another plus. If you can please let the staff know how much I appreciate their care and kindness. Thank you.

I like the home first time I walked in. I get on with the staff. I like the management and the staff. I have no complaints at all. The food is great. Well fed. I am very happy. I would recommend this home to anyone.

Staff are always friendly and welcoming. My mother speaks very highly of all staff members. Its nice to see on my visits how often staff members are management check on my mam and all have always come across as nice and caring and lovely to talk to.

Mum has been in Loxley for a few months now, the care she receives is great and the staff have been brilliant. She is settled here now and has embraced the home staff are always welcoming when family come to visit.

On arrival, to visit my brother, there is always some one on duty to welcome me and show me to my brother. There are always plenty of staff on duty to attend to the guests are comfortable, well dressed and are stimulated by constant changes of themes in the living areas eg easter times, football, events etc. The caged birds are a lovely diversion as are the constant change of flowers and decorations. The building is well maintained and full of daylight.

Am very pleased with the standard with Loxley. The staff and management are so friendly you really feel like you are part of a big family. Their work so hard none stop. You can get involved with all the entertainment their provided to make enjoyable for all the residents. If I need to speak to the management, there's no problems with meeting them straight away, and are happy to try and help with anything their can do to make things easier for all.

Mam has been at Ascot for just short of 4 months, has her own room and facilities and is well liked and looked after by staff. It puts us at ease to know she is happy and looked after.

My mum was admitted to the care home from the hospital late on Christmas Eve, which was a traumatic experience for her, and her family was considerably eased by the care and kindness shown by the staff in the home. Whilst here, the home has undergone a management transition, which has definitely helped. They are approachable and very willing to discuss mum's needs. The food is outstanding!

Overall, our family member is happy as possible and well cared for.

My mother is always looked after with the best possible care for her needs, the staff go above and beyond to see she is looked after 24 hours 7 days a week. Very pleased with all staff, thank you.

Loxley Chase has improved more than expected in the last year 2025. Staff morale seems to have improved in the last 6 months which makes a pleasant home environment to visit. We visit regularly. All staff greet you with warmth and encouragement. As a family we are quite satisfied with the care received.