SUSASH GB Ltd in Cleveland & Teesside | 4 Care Homes

Review of
Elizabeth House
from Michael R (Son of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff in Elizabeth House are amazing in every aspect of there care for my mother. I cant praise them highly enough. The care for my mother as if she was their own.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Elaine R (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

Very good. Look after mum very well, everyone is fabulous.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Mark D (Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

This is my 2nd time at Elizabeth House upon my request. The care home is 2nd to none from the building and facilities, right through to staff and management. I have always been treated with the utmost respect, and nothing is ever too much trouble, day or night. I do however, understand that I won't

be here forever, but I will be sad to leave. I have no negative comments at all to say about the care home, and I would recommend Elizabeth House to any future residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from C K (Son of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has resided at Elizabeth House since December 24. The care and support she receives is great. The staff are always very pleasant and helpful, and make you feel very welcome. my mother has settled in nicely, which is down to the care and support she's received from day 1. She loves to interact

with group sessions and is very happy.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Stephen R (Son of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Always friendly staff, very cheerful and helpful. Care home is always clean, rooms well looked after. My mother has made a marked improvement in her wellbeing and health thanks to care home facilities and staff. Family are very appreciative of the care she gets.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Clare F (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Elizabeth House looked after my mam for 5.5 years.
The staff and manager were amazing with her, and took care of her every need.
Dementia is an awful disease, but was made a little easier for both mam and myself knowing that she was cared for so well during her time there.
They did activities on

a regular basis, which mam enjoyed so much, especially the singer.
Her every need was cared for, and I knew that she was in good hands,
I would always be greeted with a smile, every time I visited, and they would always be on hand to answer any questions if they arose.
I would definitely recommend Elizabeth House to anyone, the manager and staff are fantastic and nothing is ever too much.
Thank you Elizabeth House xx

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Susan D (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My mother In law has been in care of Elizabeth house care home for over a decade she was moved here following a safeguarding issue from her previous home she has had the best care and the staff treat her like a family member i could not imagine her living anywhere else the care the compassion and the

understanding of my mother in laws needs are second to none (swear words) are appropriate in her mind she likes being spoken to like a human not a care patient and the staff 100 percent have cared to her needs forever and a lifetime the have a person centred approach which is so needed and as a family member I have made a family the carehome staff team as she is the longest resident still standing (or sitting cause she can't stand ) I hand in heart have nothing negative to say about the service the staff and the care absolutely amazing

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Elizabeth F (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mother entered Elizabeth House in 2019 and lived there for half a decade . During this time she was truly loved and cared for by this wonderful staff and manager. They work so hard always showing compassion & understanding of conditions such as dementia . Through covid they kept my Mum safe and

well & protected their residents. They kept things fun for them during the scariest of times . They could always tell me about my Mum how she had been that day any health concerns they had felt she needed support with & any activity she had loved . There was always singers or pet therapy or zoo lab or bingo . Something was always happening . My Mams restlessness due to her dementia meant she was prone to falls but the staff again protected mum so much .People say when dementia ends someone's life they lose their battle against dementia .Well this staff helped my Mum to win her battle by making sure she was happy ,safe ,interested & loved until & throughout her final moment. Thank you all x

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from Diane P (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

My mum was a resident in Elizabeth House for 6 years. Her room was spacious with en-suite bathroom and shower on the ground floor.
Daily activities include all residents and staff take the time to link activities to the seasons and events such as VE Day. There is always a raffle or event happening.
Meals

are excellent and varied. Kitchen staff were always accommodating when mum needed a special diet or meal.
There is a lovely homely feel to the communal areas. Mum loved to have her hair done and having regular chiropodist visits were good too. The staff in the home from housekeeping, kitchen, admin, carers and seniors/manager are all dedicated and caring towards residents and their families. Nothing is too much trouble for any of the staff.
My mum was happy living there and was extremely well cared for every day. As her daughter I visited nearly every day and felt like part of the family too.
I couldn't have left her in better hands.
I would certainly recommend Elizabeth House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Elizabeth House
from E F (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Elizabeth House has a cheery home from home feel to it which you notice at once. The home is clean and the food is good. A hairdresser visits once a week and the residents are encouraged to take part in activities. The new manager is full of enthusiasm and is introducing new ideas to make things even

better. Every member of staff, from kitchen to management, is amazing. They all treat my Mum with care, respect and love. They take time for a chat with her and will give reassurance and a hug if needed. Dementia is a challenging illness so I have genuine respect for their patience. Any worries or concerns I might have are addressed quickly and I am kept informed at all times. Mum has been a resident for almost three years and I feel that I now have an extended family in Elizabeth House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Deborah C (Niece of Resident) published on 12 September 2019 Submitted via Website • Report

Overall Experience

I cannot thank the manager and the carers who have looked after my uncle for their dedication to how my uncle had been treated. I knew he was in safe hands and cared for. Lovely people and I know my uncle would have said the same, how amazing there all are. Thank you from the bottom of our hearts.

Well done, five star.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Christine S (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report

Overall Experience

Myself and my sister are very happy with the care our Mam receives at St. Mary's. It is a very relaxed and happy caring home. We feel so at home with Mam when we visit. The management and staff cannot do enough for the residents. Extremely helpful and considerate and kind. Many many thanks for looking

after our precious Mam. The quotes in reception sum up this home. Kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Tamsin C (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report

Overall Experience

My dad arrived only three weeks ago after moving from 'down south' and the staff have been absolutely amazing. They have welcomed Dad and myself with open arms.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Pauline C (Resident) published on 3 July 2018 Submitted via Postal Card • Report

Overall Experience

I love living at St Mary's Care Home the staff and management are great. I am able to live independently. The food is excellent and choices are offered. It doesn't matter what time of the day it is the home manager always has time for me and other residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Jackie B (Resident) published on 3 July 2018 Submitted via Postal Card • Report

Overall Experience

I have lived at St Mary's Care Home for 2 years now and really enjoy living here.
The staff are kind and treat me with respect. The food is outstanding and they cater for my needs.
I can raise any concerns to the home manager and he deals with these concerns straight away and takes time to talk to

me on a daily basis.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from B S (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report

Overall Experience

Mum has been living in St Mary's for over a year now and is cared for very well. Her needs have changed during the year and everyone at St Mary's have been very responsive and positive during this time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from Gary H (Resident) published on 25 June 2018 Submitted via Postal Card • Report

Overall Experience

I like living at St Mary's. I have my independence back. I get well cared for. I get plenty of food and can choose what I would like.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from M D (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report

Overall Experience

St Mary's has provided the best care they can for my mother. I am overall satisfied with the home and the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from John M (Resident) published on 22 June 2018 Submitted via Postal Card • Report

Overall Experience

I moved into St Mary's in December 2017 on respite care and it has been the best decision to remain at St Mary's long term. My health improved and that is because of the staff encouraging to eat and drink. The home manager and staff are excellent and they deliver great care. The food is outstanding

and plenty of choice is offered

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Mary's Care Home
from D B (Brother-in-law of Resident) published on 18 June 2018 Submitted via Postal Card • Report

Overall Experience

My brother in law seems to be happy and contented in your home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by SUSASH GB Ltd in Cleveland & Teesside

SUSASH GB Ltd Locations in Cleveland & Teesside (4)

SUSASH GB Ltd Reviews in Cleveland & Teesside (50)

Reviews posted for members of SUSASH GB Ltd

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers