SUSASH GB Ltd in Cleveland & Teesside | 4 Care Homes

Review of
Elizabeth House
from Susan D (Daughter-in-law of Resident) published on 6 November 2025 Submitted via Website • Report

Overall Experience

My mother In law has been in care of Elizabeth house care home for over a decade she was moved here following a safeguarding issue from her previous home she has had the best care and the staff treat her like a family member i could not imagine her living anywhere else the care the compassion and the

understanding of my mother in laws needs are second to none (swear words) are appropriate in her mind she likes being spoken to like a human not a care patient and the staff 100 percent have cared to her needs forever and a lifetime the have a person centred approach which is so needed and as a family member I have made a family the carehome staff team as she is the longest resident still standing (or sitting cause she can't stand ) I hand in heart have nothing negative to say about the service the staff and the care absolutely amazing

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Review of
Elizabeth House
from Elizabeth F (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My mother entered Elizabeth House in 2019 and lived there for half a decade . During this time she was truly loved and cared for by this wonderful staff and manager. They work so hard always showing compassion & understanding of conditions such as dementia . Through covid they kept my Mum safe and

well & protected their residents. They kept things fun for them during the scariest of times . They could always tell me about my Mum how she had been that day any health concerns they had felt she needed support with & any activity she had loved . There was always singers or pet therapy or zoo lab or bingo . Something was always happening . My Mams restlessness due to her dementia meant she was prone to falls but the staff again protected mum so much .People say when dementia ends someone's life they lose their battle against dementia .Well this staff helped my Mum to win her battle by making sure she was happy ,safe ,interested & loved until & throughout her final moment. Thank you all x

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Review of
Elizabeth House
from Diane P (Daughter of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

My mum was a resident in Elizabeth House for 6 years. Her room was spacious with en-suite bathroom and shower on the ground floor.
Daily activities include all residents and staff take the time to link activities to the seasons and events such as VE Day. There is always a raffle or event happening.
Meals

are excellent and varied. Kitchen staff were always accommodating when mum needed a special diet or meal.
There is a lovely homely feel to the communal areas. Mum loved to have her hair done and having regular chiropodist visits were good too. The staff in the home from housekeeping, kitchen, admin, carers and seniors/manager are all dedicated and caring towards residents and their families. Nothing is too much trouble for any of the staff.
My mum was happy living there and was extremely well cared for every day. As her daughter I visited nearly every day and felt like part of the family too.
I couldn't have left her in better hands.
I would certainly recommend Elizabeth House.

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Review of
Elizabeth House
from E F (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

Elizabeth House has a cheery home from home feel to it which you notice at once. The home is clean and the food is good. A hairdresser visits once a week and the residents are encouraged to take part in activities. The new manager is full of enthusiasm and is introducing new ideas to make things even

better. Every member of staff, from kitchen to management, is amazing. They all treat my Mum with care, respect and love. They take time for a chat with her and will give reassurance and a hug if needed. Dementia is a challenging illness so I have genuine respect for their patience. Any worries or concerns I might have are addressed quickly and I am kept informed at all times. Mum has been a resident for almost three years and I feel that I now have an extended family in Elizabeth House.

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Review of
St Mary's Care Home
from Deborah C (Niece of Resident) published on 12 September 2019 Submitted via Website • Report

Overall Experience

I cannot thank the manager and the carers who have looked after my uncle for their dedication to how my uncle had been treated. I knew he was in safe hands and cared for. Lovely people and I know my uncle would have said the same, how amazing there all are. Thank you from the bottom of our hearts.

Well done, five star.

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Review of
St Mary's Care Home
from Christine S (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report

Overall Experience

Myself and my sister are very happy with the care our Mam receives at St. Mary's. It is a very relaxed and happy caring home. We feel so at home with Mam when we visit. The management and staff cannot do enough for the residents. Extremely helpful and considerate and kind. Many many thanks for looking

after our precious Mam. The quotes in reception sum up this home. Kindness.

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Review of
St Mary's Care Home
from Tamsin C (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report

Overall Experience

My dad arrived only three weeks ago after moving from 'down south' and the staff have been absolutely amazing. They have welcomed Dad and myself with open arms.

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Review of
St Mary's Care Home
from Pauline C (Resident) published on 3 July 2018 Submitted via Postal Card • Report

Overall Experience

I love living at St Mary's Care Home the staff and management are great. I am able to live independently. The food is excellent and choices are offered. It doesn't matter what time of the day it is the home manager always has time for me and other residents.

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Review of
St Mary's Care Home
from Jackie B (Resident) published on 3 July 2018 Submitted via Postal Card • Report

Overall Experience

I have lived at St Mary's Care Home for 2 years now and really enjoy living here.
The staff are kind and treat me with respect. The food is outstanding and they cater for my needs.
I can raise any concerns to the home manager and he deals with these concerns straight away and takes time to talk to

me on a daily basis.

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Review of
St Mary's Care Home
from B S (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report

Overall Experience

Mum has been living in St Mary's for over a year now and is cared for very well. Her needs have changed during the year and everyone at St Mary's have been very responsive and positive during this time.

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Review of
St Mary's Care Home
from Gary H (Resident) published on 25 June 2018 Submitted via Postal Card • Report

Overall Experience

I like living at St Mary's. I have my independence back. I get well cared for. I get plenty of food and can choose what I would like.

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Review of
St Mary's Care Home
from M D (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report

Overall Experience

St Mary's has provided the best care they can for my mother. I am overall satisfied with the home and the staff.

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Review of
St Mary's Care Home
from John M (Resident) published on 22 June 2018 Submitted via Postal Card • Report

Overall Experience

I moved into St Mary's in December 2017 on respite care and it has been the best decision to remain at St Mary's long term. My health improved and that is because of the staff encouraging to eat and drink. The home manager and staff are excellent and they deliver great care. The food is outstanding

and plenty of choice is offered

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Review of
St Mary's Care Home
from D B (Brother-in-law of Resident) published on 18 June 2018 Submitted via Postal Card • Report

Overall Experience

My brother in law seems to be happy and contented in your home.

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Review of
St Mary's Care Home
from J B (Sister of Resident) published on 18 June 2018 Submitted via Postal Card • Report

Overall Experience

My brother has been a resident of St Mary's for the last 15 years. He has received wonderful care and is very happy, thanks to the wonderful staff.

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Review of
St Mary's Care Home
from Valerie M (Friend of Resident) published on 27 March 2018 Submitted via Postal Card • Report

Overall Experience

Very pleasant and homely care home. My friend has been resident here for a few years now and I personally have never observed any problems when visiting.

I am almost certain that family are all quite happy that their mum is so settled here.

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Review of
St Mary's Care Home
from Gill S (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report

Overall Experience

My mother is really happy in the home. Staff seem nice and caring.

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Review of
St Mary's Care Home
from G G (Friend of Resident) published on 6 March 2018 Submitted via Postal Card • Report

Overall Experience

The nurses are very caring and helpful.

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Review of
St Mary's Care Home
from Deborah R (Daughter of Resident) published on 28 February 2018 Submitted via Website • Report

Overall Experience

My Mother gained a permanent residency at St Mary's 3 weeks ago and already feels part of the family. On arrival, I am greeted with a smile, tea and biscuits. Both Manager and staff are always on hand for a chat or to resolve any issues. A big thank you to the activity coordinator and team for providing

lots of varied Activities and Outings. An impromptu one to one walk to the village has helped my mother feel independent again. The carers at St Mary's are very personable, they have taken the time to really get to know my Mother. They know all her personal preferences from food choices to her appearance and work hard to ensure that both are maintained.
Thank you for the Valentines party we had a wonderful evening, the female singer was amazing.

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Review of
St Mary's Care Home
from Susan M (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care and attention my mother has received at St Mary's. Although she has been poorly this winter, the staff have looked after her well and aided her recovery. The rooms are clean and spacious and can be personalised to make residents feel more at home. The manager and staff

are very caring.

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Care Homes Owned by SUSASH GB Ltd in Cleveland & Teesside

SUSASH GB Ltd Locations in Cleveland & Teesside (4)

SUSASH GB Ltd Reviews in Cleveland & Teesside (44)

Reviews posted for members of SUSASH GB Ltd

Elizabeth House

Elizabeth House

Elizabeth House

Elizabeth House

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

St Mary's Care Home

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