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Care Home Owned by Anavo Group in Shropshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Anavo Group in Shropshire

Only the locations & reviews in Shropshire for Anavo Group are showing below.

View the details of all 12 locations (with 632 reviews) owned by Anavo Group

Anavo Group Locations in Shropshire (1)

 - Browse 1 Care Home owned by Anavo Group in Shropshire
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Sandstone Brook
169 Wrexham Road, Whitchurch SY13 1JG 
9.8 13 reviews
Sandstone Brook, Whitchurch, Shropshire
"Staff are absolutely amazing, very friendly and nothing's too much trouble. Food 1st class. Absolutely stunning rooms and home in general.…"   Read all 13 reviews
  • from £1,550 / week
  • 68 Rooms
Location Type Care Home

Sandstone Brook in Whitchurch is Anavo's newest care home, designed with residents' well-being and a connection to nature at its heart. Nestled alongside a picturesque canal, the home features a ... Read more about Sandstone Brook

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Anavo Group Reviews in Shropshire (13)

9.4

Anavo Group has a Group Review Score of 9.4 (9.443) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Anavo Group must have a Review Score.

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Review of

Sandstone Brook

from Suzanne C (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are absolutely amazing, very friendly and nothing's too much trouble. Food 1st class. Absolutely stunning rooms and home in general. Plenty of activities for Mum to do. It's so lovely to see Mum so happy and safe. Thank you.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive review about the friendly Staff team, the environment, the quality of food and the comprehensive activities programme. We are extremely encouraged to hear that Mum is feeling happy and safe. The Staff work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required
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Review of

Sandstone Brook

from Jade J (Granddaughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a beautiful place, with lovely atmosphere. Every single little touch that has been so well thought off is absolutely fantastic. Food looks fabulous, and everywhere is so clean. Staff couldn't be more friendly and helpful.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your lovely comments about the friendly staff, the environment, facilities & cleanliness at Sandstone Brook. The entire Staff team work hard to deliver high standards of quality care, activities, dining, housekeeping & management, Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required
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Review of

Sandstone Brook

from D M (Grandson of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has now been at Sandstone Brook for a few weeks. The place is immaculate, the staff are all very friendly and helpful and my Nan is on the up as a result of moving in here vs. being at her home.


This was the best move for her and I'm glad we as a family chose Sandstone Brook. The food is great

from what my Nan has said, the activities are clearly listed throughout the week for her to take part in, from dance lessons to flower arranging.


I actually visited recently and they had a singer on who was fantastic and sang a lot of the 50s, 60s and 70s songs, which resonated with my Nan to the point she said her Mum used to sing these songs to her.


As mentioned, my Nan was very reluctant (she is very much old school) but in hindsight is in much better spirits as a result of being here surrounded by people of a similar age and being supported by the fantastic staff members.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive comments about the friendly atmosphere and facilities for residents at Sandstone Brook. The Staff team work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required
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Review of

Sandstone Brook

from I R (Son-in-law of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk in there is a friendly atmosphere. The staff are very attentive to the residents. There always seems lots going on if the residents want to participate. There is always plenty of choice on the menu at meal times.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive comments about the helpful Staff team, good food and activities programme. The Staff work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required
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Review of

Sandstone Brook

from C J (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow what an amazing place, it felt like I was stepping into a 5 hotel not a Care Home. The decor and the attention to detail is just beautiful and the cleanliness and the warm, caring friendly staff instantly gives it such an inviting feel and makes it feel so homely. Mum was discharged from hospital
at short notice and had been having carers 4 times a day prior to being in hospital, we felt that the care company were not giving Mum the care and the time she needed and deserved. After discussing it with Mum she was given the option of going back home with a care package or going to a care home for Respite. Mum chose to go to Sandstone Brook. From the moment Mum arrived she was quite literally welcomed with open arms from the very happy, friendly, staff, who seem to go above and beyond for their residents. So far I've met lots of the staff and found them all to be very helpful and dedicated to their role, I would like to give a special mention to Emma who is absolutely amazing!!
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for taking the time to write a review sharing both your and your mother's positive experience at Sandstone Brook. Your comments will mean so much to our dedicated staff team, who work hard to provide high standards of quality care at all times.

Your review is greatly appreciated. I will be sure to pass your kind words on to everyone at the home.
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Review of

Sandstone Brook

from L R (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last few months have been extremely difficult, navigating hospital stays and arranging carers for my mum.
Following yet another short stay in hospital, we finally found the help we needed.
Sandstone Brook has been supportive, compassionate and has given us the help we needed to get our mum settled
in.
All the staff have been extremely friendly and professional, they have treated our mum with dignity and respect. My family members have felt confident, that mum will receive the loving care she deserves.
The home is beautiful, it is modern with a calm, home from home ambience.
There are lovely social spaces and also quiet areas. It was lovely to see a group of residents singing along with staff members to a great singer.
The care mum has received is first class and that means the world to us.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for taking the time to write a positive review, your comments mean so much to the Staff Team who work hard to deliver high standards of quality care. We are delighted that your Mother has experienced quality care, compassion and friendliness.
Your review is very much appreciated. I will pass your comments on to everyone at the home.
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Review of

Sandstone Brook

from Lynn M (Sister-in-law of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sandstone Brook is a beautiful, welcoming home and the team have done all they can to help, during a very difficult time for our family.
From when I first called in to have a look around, nothing has been too much trouble. Every member of staff takes the time to speak and it's refreshing to see how
clean and tidy everywhere is kept. There is a real family feel to the home.
The rooms are lovely and well thought out, with plenty of space.
It was a straight forward process for my brother in law to go straight from being discharged from hospital into the home and things were arranged quickly. He has settled in well and we have the peace of mind he is safe and cared for 24/7.
They have a programme of activities, which is really nice, but equally there is no pressure to do things.
Everyone is lovely and we feel very welcome whenever we visit and happy with the decision to choose Sandstone Brook.
Thank you to the whole team.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for taking the time to write a positive review, we are delighted that you are experiencing Sandstone Brook's 'family feel' each time you visit. We are very grateful for your comments which mean so much to the Staff Team who work hard to deliver high standards of quality care. I will pass your comments on to everyone at the home. (Name: Rachel Magenheimer Email: alexandramill.rem@anavogroup.com Position: Regional Resident Experience Manager)
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Review of

Sandstone Brook

from S D (Daughter-in-law of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
How do I begin ? My 97 year old has been supported at home on Anglesey for the last 5 years . The community care has been superb .However due to loneliness and increasing issues we made the very difficult decision to move her near to us here in Shropshire .We have not looked back . The care and philosophy
behind the service at Sandstone Brook is second to none . My Mother in Law has been treated with dignity, kindness and compassion from the minute she arrived . The activity programme is excellent ,providing fun stimulation and opportunities for social interaction not only for residents but also for families allowing them
to get to know one another . I now feel my MIL is part of an extended family but with the benefit of having access to medical needs . We can visit as a family rather than carers and give quality time. Sandstone Brook is like a 5 **** hotel but with expert nursing. As a retired health care worker I have been in many homes but none have been as special as this.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for taking the time to write a positive review, your comments mean a lot to the Staff Team who work hard to deliver high standards of quality care. We are delighted that your Mother in Law has experienced wellness from increased and frequent family visits and from the socially interactive opportunities via activities. Your review is very much appreciated. I will pass your comments on to everyone at the home.
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Review of

Sandstone Brook

from M T (Wife of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Sandstone Brook enough. From the moment my husband and I first visited, we felt an immediate sense of warmth, professionalism, and genuine care. The staff are truly outstanding kind and compassionate nothing is too much trouble. The facilities are clean, comfortable, and beautifully
maintained, creating a welcoming environment that truly is a 'home from home'.


Even the activities and social opportunities are personalised to my husband's interests which is incredible and keeps him engaged and happy. The communication from the team is clear and reassuring, making us feel confident and at ease about his care.


Overall, Sandstone Brook has provided peace of mind, and we are both eternally grateful, thank you.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive comments about the care, environment, the home's facilities, activities & Staff. We are delighted that things are going so very well for your husband. The Staff team work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required.
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Review of

Sandstone Brook

from Paul B (Son of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We moved dad to Sandstone Brook in March just as it opened. We could not have been made more welcome, not only dad but as a whole family. Dad may have had to leave his house but the staff all aim to ensure the place feels like home. Dad has received exemplary care from everyone at Sandstone Brook and
we appreciate and thank you for all you do.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive review and for your comment about the exemplary care your Father is receiving. The Staff team work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required.
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Review of

Sandstone Brook

from C W (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sandstone Brook is a beautiful and well run home. The environment is beautiful, like a 5 star hotel. The staff are patient and kind and really know the residents well. The facilities are excellent and the home is run very well, with a hands on approach by all. My mum came for respite following several
hospital stays and, after less than a week, decided she wanted to stay. I cannot fault Sandstone Brook and am delighted at the quality of life mum now enjoys.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you kindly for your review after you have experienced the home, its facilities, the care, the Staff and the environment. We are so very grateful that your Mother has decided to stay after trialling our home. The Staff team work hard to deliver high standards of quality care. Your review is very, very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required and indeed, helps other when they are looking for a care facility.
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Review of

Sandstone Brook

from Alison D (Niece of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing Care Home. I recently moved my 91 year old aunt to Sandstone Brooks and I cannot speak more highly of it. This is a home from home where you are treated as one of the family. The staff are wonderful, with kindness and professionalism shown at all times, nothing is too much trouble for them.
Facilities are excellent, with a shop for my aunt to browse around, games room , daily activities, and gardens surrounding enabling lovely views, seating areas and walks. My aunt has settled so well and keeps telling me how blessed she is to be there.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive comments about the environment, the home's facilities & Staff. We are so pleased that your Aunt is feeling blessed and has settled incredibly well. The Staff team work hard to deliver high standards of quality care. Your review is very much appreciated. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required.
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Review of

Sandstone Brook

from Yaz P (Granddaughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a welcoming, gorgeous and caring home for your relative sandstone brook is the place to be. In March we started to navigate the care system for our grandmother who wasn't safe to return home from hospital. We loved sandstone brook & what facilities and services it has to offer
but had no idea how to get her there. It is a beautiful, purpose built home. We were supported by the team through the process to make this move possible. My grandmother has been isolated for the last 10 years and really missed the social aspect of life. Sandstone Brook has given her the care, understanding and time to help her integrate socially and make new friends. They are loving, caring and welcoming. I'm so glad we made the decision for our grandmother to move here and already can see she is starting to flourish in this nurturing environment. The staff are lovely and myself & my children have been welcomed like extended family. Sandstone Brook & it's staff will not disappoint.
Reply from Rachel Magenheimer, Regional Resident Experience Manager at Sandstone BrookThank you for your positive comments regarding the environment, services, the team and care at Sandstone Brook. The staff team work hard to deliver high standards of quality care. Your review is very much appreciated, we are delighted that your Grandmother is flourishing and that your experience is a positive one. I will pass your comments on to everyone. We value all feedback as this helps us to improve our service where required. (Name: Rachel Magenheimer Email: rachel.magenheimer@anavogroup.com Position: Regional Resident Experience Manager)
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