Care Home Owned by Anavo Group in London
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Anavo Group are showing below.
View the details of all 11 locations (with 527 reviews) owned by Anavo Group
Anavo Group Locations in London (1)
Surbitonian Gardens
9.7
57 reviews
Poppy Court, Warwick Grove, Surbiton KT5 8FF
"My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a…" Read all 57 reviews
Location Type Care Home
Surbitonian Gardens is located in Surbiton, close to local amenities and with good access to public transport. The home provides residential and nursing care for up to 80 residents. All care is bespoke and delivered by a team of experienced and compassionate… Read more about Surbitonian Gardens
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 80 Rooms
- from £1,750 / week
Anavo Group Reviews in London (57)
9.4
Anavo Group has a Group Review Score of 9.4 (9.381) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Anavo Group must have a Review Score.
Review of
Surbitonian Gardens
from S P (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy to stay.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from M S (Resident) assisted by family/friend published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My care at Surbitonian Gardens has been 1st class. Of course my aim is to get back to my home but the staff of all levels has made it a pleasure. I am treated with dignity and respect and am very contented. Thank you.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from C S (Son of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Since coming here, Dad has come to enjoy living here. Has made friends among residents and enjoys taking part in activities.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
The staff are always friendly, professional and willing to help. Rooms are well kept and food is plentiful and good quality.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from S C (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We moved our dad here from a different home, he looked like he was at death's door when he arrived. Within a couple of weeks, he is now walking again. Loves the home and is eating really well. (The food looks great) Joining in the activities.
Everyone is really kind & caring, we are so glad he's here.
Everyone is really kind & caring, we are so glad he's here.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from J C (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Mum came to Surbitonian in August 2022. She previously lived in East Sussex but all her family lived in either Fulham or Kingston.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a community.
Whilst we visited her every week she got to a point where she wanted to live near us all.
We looked at Surbitonian & were impressed by their desire to create
a community.
The building was designed to support this. The Care Staff are incredibly supportive & caring and backed up by the nursing team.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
The one issue for me has been the turnaround of those in the "Manager role". Consistency in this role would help provide confidence and ensure that aims & objectives were clear and staff supported to deliver.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from Sarah Jane R (Niece of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found the managers to be extremely helpful and friendly. They facilitated emergency respite care for my aunt at short notice and with a "can do" attitude.
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It was
The assessment pre admission by another member of staff, one of the clinical nurse leads was extremely thorough and inspired confidence. It was
also done outside office hours, with an emphasis on allowing my aunt to access the care she needed and giving her family a much needed breather.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
My aunt has settled in well thanks to the care and attention of the nursing and ancillary staff.
Another clinical lead has been most helpful and also inspired confidence with his follow through on clarifying clinical needs.
It's such a blessed relief to know my aunt is getting gold standard care in a 5 star environment.
Additionally it's not just her medical needs that are being catered to. The food is excellent and social activities abound. I'm tempted to check in myself!!
I recommend Surbitonian Gardens unreservedly.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from L G (Friend of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One of the staff helped find us a bed at very short notice for two weeks of respite care following a hospital stay. My friend's stay was exceptional and he was able to have all his meals with his wife who is a resident in the home. Thank your meeting all of his needs.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from R G (Respite Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found the staff very polite and helpful. The home was very modern and kept to a high standard of cleanliness.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from Tim M (Son of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were absolutely delighted with the care that my father received here. Like many people, it was a new experience for us, one that clearly we were very keen to get right when a family member is affected. The manager, is wonderful, extremely welcoming and knowledgeable and made the whole matter very
easy for us. All of the staff were cut from the same cloth in fact and were a blessing. There are activities to get involved with, a TV lounge and great food while the rooms themselves are very spacious with their own TVs and showers. There is a nice spacious garden to relax in and everything looks brand new. So, thank you guys.
Reply from Nicky Hazell, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from Andrew P (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Putting your loved one into a home is a difficult decision. I am glad we chose Surbitonian Gardens for his last year.
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
This being such a modern and well-equipped building does make life easier for residents, staff and visitors. The most important facet of a home is without doubt the staff delivering
the care. Without exception, the staff were good to brilliant. This was particularly apparent during my father's last month when his needs were greatest. I do believe some of the staff built a genuine relationship with my father and were fond of him.
Reply from Nicky Hazell, REM at Surbitonian Gardens
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Review of
Surbitonian Gardens
from A C (Relative of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Our experience (over a year) started well but standards started slipping after a couple of months.
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
There were not enough carers to cope with the demands of all dementia residents when needed. Waiting 40 -50 minutes for toileting was not dignified. Activities were limited and not inclusive enough to
to keep all residents stimulated and happy. Food often below average. A lot of promises but sadly short on delivery in every department.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from T P (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very engaging ensuring the people are always looked after. The place is always clean and tidy.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from S S (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Regular visitor since April 2023. Impressed by the high standard of resident rooms and facilities provided. Friendly and caring staff. Catering is good quality and generous portions. Communal areas are well tended (gardens), the interior décor is pleasing, and the dining room is well laid out to allow
easy access for residents using wheelchairs/walkers. Highly recommend.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from C H (Friend of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everything was fine but there didn't seem to be enough staff on duty, none are present to help with drinks.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
Alarms unanswered, on one about but receptionist helped and was great with us. I helped one person to use the toilet.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from C C (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Good, but seems undermanned. Need hooks on room walls. Washing gone missing and wrong clothes. Very friendly and nice and relaxed environment. The entertainment is very good. TV remote is very difficult to use for anyone. My mother could do with more snacks to feed her.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from S M (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very impressed with the care home. The staff are most friendly. The rooms for the resident - excellent. Actually was impressed with the entire place.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from L C (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The place is clean and tidy, the reception desk is very welcoming. All carers are happy to help, and keen to resolve any issues that may arise. Rooms are large and comfortable, good facilities in rooms. Residents always appear to be happy, lots of activities. My only negative is that I feel more staff
i.e care workers needed.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from Sandie M (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We are very pleased with the care Mum is receiving at the care home. She is happy and content. All the staff and carers are warm and friendly. Mum tells me she enjoys her food too!
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.
We did have an issue in January where Mum's little box with earrings went missing, but this has now been resolved satisfactorily.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from C L (Sister-in-law of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Seemed much happier, he likes the staff and the home.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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Review of
Surbitonian Gardens
from Kelly H (Private Carer of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Before my friend came here he was having fall support 24 hours, now he can manage most things by himself. The freedom and support he gets from all staff to like a normal and with dignity. We visit every day, he is happy and room and meals always clean tidy, food always good.
Reply from Heather Clayton, Resident Experience Manager at Surbitonian Gardens
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