Anavo Group in Cheshire | 2 Care Homes

Review of
Alexandra Mill
from J W (Regular Volunteer) published on 27 January 2026 Submitted via Website • Report

Overall Experience

As a Housebound library volunteer I have visited 2 residents over the last few years, but one resident is a particular lady who I knew before she came to the home. Knowing where she came from previously I was so pleased with her room, care and general outlook. The place itself is outstanding for accommodation;

there are coffee bars that non residents can also use, there are activities on all the time, a hairdresser too. The staff are so good with their charges and are friendly and helpful to visitors too. The outside has lovely garden areas and all residents have large windows to see the trees and flowerbeds even from their bed. All in all a lovely place 10/10 from me.

Reply from Stephanie Sheer, General Manager at Alexandra MillThankyou for your kind words and comments around the home and the team. We really appreciate your wonderful feedback. Alexandra Mill prides itself on providing an outstanding experience for all, your feedback is invaluable in supporting us to continue to demonstrate our passion for supporting our residents with a full holistic care package. I will share your wonderful feedback with our fantastic staff team. Thankyou.

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Review of
Brampton Lodge Care Centre
from Vincent W (Husband of Resident) published on 26 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been here for 3.5 months. I spend up to 6 hours per day every day with her and have now had time to experience the good and not so good aspects of the home.
It would appear that for some members of staff its all to much trouble to respond to a request for help, while others are only to

willing to assist. The cleanliness & food at Brampton are excellent a quicker response to the alarm bell would also help

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Review of
Brampton Lodge Care Centre
from Linda I (Niece of Resident) published on 19 December 2025 Submitted via Postal Card • Report

Overall Experience

My aunt has settled, she really likes the permenant staff. I have noticed that some resident that can't really feed themselves need some more support. The games, dancing, vicar and all activities are excellent.

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Review of
Alexandra Mill
from Anthony B (Husband of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

From the receptionist to the physios and every member of staff in between, the care was amazing. The care, the empathy and the dignity throughout my wife's stay was of the highest quality. Nothing was too much, and this was on all shifts. I was also treated with respect throughout by every member of

staff. I couldn't praise them enough.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for your positive comments about your experience at Alexandra Mill. We are so pleased to hear that your wife received the highest quality care and was treated with empathy & dignity throughout. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. Thank you.

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Review of
Brampton Lodge Care Centre
from R P (Wife of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Brampton Lodge in January of this year following a period in hospital. This was intended as respite. However, because of being unable to walk, having dementia and being diabetic, it was decided the best course of action was for her to stay. Also, because of these health issues,

she required continuous nursing care.
At times she can become anxious and agitated, but the staff handle these occasions in a caring and compassionate way.
Regarding the activities at the home, my wife encouraged to take part.
As a nice touch on my daily visits, I am able to have my lunch served alongside my wife at the same time as the other residents.
So although it is not easy to leave my wife after my visits, I can do so in the knowledge that the care and attention shown to her by the staff will be excellent.

Reply from Bev, Regional Manager at Brampton Lodge Care CentreThank you so much for taking the time to share your kind words about Brampton Lodge. We truly appreciate your trust in us, and we are grateful to be able to support your wife following her hospital stay.
We understand how important it is for families to feel confident in the care their loved ones receive, especially when complex health needs are involved. Our team is dedicated to providing compassionate, person-centred care, and it is heartening to hear that their approach has brought comfort during moments of anxiety or agitation.
We are also very pleased that you have found the activities and shared mealtimes meaningful. Being able to have lunch together is something we are glad to offer, as maintaining those moments of connection can make such a difference.
Thank you again for your thoughtful review. It means a great deal to our team. Please never hesitate to speak with us if there is anything more we can do to support you or your wife.

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Review of
Brampton Lodge Care Centre
from Karen G (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

My Mum has been attending Brampton Day centre for over a year now and she loves it there. The staff in the day centre always go above and beyond to support her and to help my Dad and me. Mum is really happy there. We've had lots of up's and downs with Mum's condition and throughout all of that the

staff have always been there for us no matter what and helped where they can both emotionally and practically.
The activities and days out that Mum has been on are really good as well the staff make a real effort to make it fun for the people who attend.
Mum's had two birthday's there now and they've really made a fuss of her. Brampton Day Centre staff mean the world to us, thank you for all you do it's really appreciated.

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Review of
Alexandra Mill
from Christine T (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum stayed at Alexandra Mill for 4 weeks' respite to allow me to go on holiday. It is a lovely care home, well cared for and presented. Mum loved her room and soon made friends with fellow residents and all the staff. When I went to pick her up, she said, "I'm leaving already. I thought I was here for

a few more days." That speaks for itself. She will definitely be back for further respite. She particularly enjoyed the activity schedule and had great fun joining in.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for your positive comments about your Mother's very positive respite stay at Alexandra Mill, we are so happy that Mum enjoyed the activities and, indeed, made friends in the process!. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. Thankyou, Rachel Magenheimer@anavogroup.com - Resident Experience Manager

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Review of
Alexandra Mill
from N T (Daughter of Resident) published on 26 September 2025 Submitted via Website • Report

Overall Experience

It can take time for your loved one to settle, even in the best homes like Alexandra Mill. It has taken a long time for my mum, who has dementia, to really settle, but with lots of encouragement from the caring staff she seems much happier and content. All the staff are friendly and welcoming to everyone.

My mum particularly likes the housekeeping staff, who are always very kind to her. She has been joining in the activities more, thanks to the lovely activities team who understand her and give her lots of support when she needs it. A lot of the staff have been at the home since mum first moved in, which is always a good sign in my opinion. There are some lovely communal areas to enjoy such as the cafe and garden.

Reply from Stephanie Sheer, General Manager at Alexandra MillThank you for taking the time to write a review, we are very grateful. We really do appreciate your comments regarding the Kindness and friendliness of Staff at the home. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Brampton Lodge Care Centre
from Vincent H (Husband of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been here two weeks. My initial impression has been a good one with only a few minor issues. We will see over a longer period of time how things proceed.

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Review of
Alexandra Mill
from S F (Daughter-in-law of Resident) published on 9 September 2025 Submitted via Website • Report

Overall Experience

Friendly welcome from staff, always smiling, acknowledge resident even though not working on his unit, have time to speak to family if we have concerns.
Staff are always in uniform with name tags, every member of staff from kitchen, domestic and careers and nurse, entertainment staff all welcome us

and say hello to resident

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for taking the time to write a review, we are truly grateful for your comments regarding the Housekeeping team's engagement with your Mum and of course the Activities Team's efforts too, thank you. . We really do appreciate your comments. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Alexandra Mill
from C E (Friend of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

I am a Friend of a Resident, from my First visit, I have been very impressed with all the Staff I have met , how Professional and friendly they are, with other Residents and Visitors. The Staff always seem to put the interests and care of the Residents first, I have seen some of the activities they

arrange for the Residents , varied and entertaining. The Cafe area is clean and practical, Ideal for refreshments. Ideal for Family and Friends.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for taking the time to write a review, we are very grateful. We really do appreciate your comments regarding the professionalism and friendliness of Staff at the home. The staff team work very hard to deliver high standards for residents at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Alexandra Mill
from Eleanor H (Power of Attorney of Resident) published on 15 August 2025 Submitted via Website • Report

Overall Experience

It's a lovely accommodating home, staff are so pleasant and helpful, I recommend this place, always nice and clean. i love the activities they do and they have a little wish tree what they do and there's a game room, it's like a boutique hotel but with lovely helpful staff.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for taking the time to write a review, we are truly grateful. We also appreciate your commendations regarding the Activities department and their drive and efforts to 'grant wishes' to everyone - these activities are in addition to and outside of the planned monthly and weekly activities, the wishing tree is a huge success & we thank you for commenting on this. The staff team work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Alexandra Mill
from Shorveen W (Wife of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

All I ever wanted for my husband was care, cleanliness, kind consideration and respect! Alexandra Mill provides all of this. Along with dignity and empathy, not only for him but also for me whenever I visit. I have recommended it to absolutely everyone.

Reply from Stephanie Sheer, General Manager at Alexandra MillThank you for your positive comments about our helpful friendly kind staff, the home's facilities and the cleanliness. The staff team all work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. Thankyou

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Review of
Alexandra Mill
from D L (Resident) assisted by family/friend published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

From my first day, I have found all the staff very friendly, courteous, respectful, cheerful & keen to please. There is always a happy atmosphere to enjoy with a family feel. I have been able to make good friends among the staff, residents & visitors. The activities and entertainment are very enjoyable.

Reply from Rachel Magenheimer, Regional Resident Experience Manager at Alexandra MillThank you for taking the time to write a review. The staff team work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required. (Name: Rachel Magenheimer Email: alexandramill.rem@anavogroup.com Position: Resident Experience Manager)

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Review of
Alexandra Mill
from Carole P (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

Mum has really come on while being here. The Alexandra Mill care home made some lovely new friends. Staff really take care of the residents. A lovely clean home. Management and staff excellent. Always some lovely activities going on for them.

Reply from Stephanie Sheer, Home Manager at Alexandra MillThank you for your positive comments about our caring, friendly and respectful staff team. We are so happy that Mum has settled so well and is enjoying our fantastic range of engaging activities. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Brampton Lodge Care Centre
from Mark E (Son of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

Our mum has been at Brampton for up to 12 months. Our overall experience of the home has been a good one. It can be difficult to gain access when visiting after the office staff have left. Mum is generally kept clean, but we feel standards have slipped of late particularly with the bedding being not

changed regularly. The staff who see Mum really now know her little traits and accommodate accordingly to Mum's mood. We find the staff helpful when asked to help, if we require any information on medications or food, they are great in letting us know. One member of staff was amazing downstairs but has now gone upstairs. Another member of staff is Mum's favourite.

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Review of
Alexandra Mill
from H H (Resident) published on 20 February 2025 Submitted via Postal Card • Report

Overall Experience

I was in very poor health when I came here. The property itself is lovely. Management and care have been exceptional. Carers are friendly and professional. I was treated as an individual. I would thoroughly recommend Alexandra Mill.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra MillThank you for your encouraging feedback regarding your personal experience at Alexandra Mill. The staff team work hard to deliver high standards of quality care at all times. We are so pleased that your experience has been a positive one. I will pass your comments on to the team. We value every review as this helps us to improve our service where required.

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Review of
Brampton Lodge Care Centre
from Ruth P (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report

Overall Experience

Brampton Lodge is in need of much improvement and is certainly not the care home that it was a few years ago. They have had 3 different managers over the last year or so since the home came under new ownership/management. I have raised many a complaint with management and had promises of improvement

but none have materialised. I have complained to Social Services and CQC. Staff turnover is very high and lots of the great staff have left. There are a few wonderful, caring staff who remain but these are few and far between. Lots of agency staff being used who don't get a proper handover and therefore are not aware of the residents needs as detailed in their care plans. Basic care needs such as regular personal care and hydration are not met. Communication between management, nursing staff and carers is very poor. I would not recommend this care home to anyone!

Reply from Bev Oliver, Regional Operations Manager at Brampton Lodge Care CentreThank you for taking the time to share your feedback regarding Brampton Lodge. We are extremely sorry to hear about the concerns you have raised. We recognise that consistency and communication are vital in providing the high standard of care that our residents deserve, and we apologise that your expectations were not met in this regard. Please be assured that we are actively addressing these issues. We are working hard to improve communication across our team to ensure that residents care plans are followed, and their needs consistently met. Your concerns have been shared with the Senior Management Team. Thank you again for your feedback.

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Review of
Alexandra Mill
from Ann D (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report

Overall Experience

We chose Alexandra Mill for Mum after it had been highly recommended by a friend whose father had been very happy there and we haven't been disappointed. Mum settled quickly and is very content. The home is beautifully appointed and lovely can clean but it is the caring, friendly, respectful attitude

of all the staff which really makes it a special place.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra MillThank you for your positive comments about our caring, friendly and respectful staff. We are so happy that Mum has settled so well and is content. The staff teams work hard to deliver high standards at all times. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Review of
Alexandra Mill
from Gill B (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report

Overall Experience

All the staff have been wonderful, compassionate and kind to my Mum since she moved to Alexandra Mill. Having nursing staff and trained dementia staff has helped tremendously. I have nothing but thanks for all involved, in what at times has been a difficult situation with Mum.

Reply from Rachel Magenheimer, Resident Experience Manager at Alexandra MillThank you kindly for taking the time to write a review. We appreciate your positive comments and high regard for our staff and the service. The team works hard to deliver high standards of quality care with respect and compassion at all times. Your feedback is very much appreciated. I will pass your comments on to the team. We value all feedback as this helps us to improve our service where required.

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Care Homes Owned by Anavo Group in Cheshire

Anavo Group Locations in Cheshire (2)

Anavo Group Reviews in Cheshire (65)

Alexandra Mill

Brampton Lodge Care Centre

Brampton Lodge Care Centre

Alexandra Mill

Brampton Lodge Care Centre

Brampton Lodge Care Centre

Alexandra Mill

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Brampton Lodge Care Centre

Alexandra Mill

Alexandra Mill

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