Solomon Care Homes Ltd in North Somerset | 2 Care Homes

Review of
Tilsley House Care Home
from Alison D (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report

Overall Experience

My Mum has been provided the best care and support at Tilsley House for the past 20 years. That care was also extended to the family. All staff became her friends and family. With the utmost dignity, Mums' needs were addressed with respect. The atmosphere is a happy peaceful one, with entertainment,

crafts, gardening club and Sunday services. Good is home cooked, with variety and delicious. I cannot speak highly enough of the Managers and entire Team. She craved a sanctuary and Tilsley House provided that and so much more.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Bless you. All our thoughts and codolenses to you. Your mum and you have truly been like family.

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Review of
Tilsley House Care Home
from Karen D (Daughter of Resident) published on 2 June 2025 Submitted via Website • Report

Overall Experience

My dad went for rest bit in Tilsley House, and the care he received was exceptional. The staff where kind, considerate , professional and I couldn't have asked for more for my dad.
My dad liked his stay and care so much he is considering going to live there full time.
Thank you to the manager , who

was so helpful and informative and nothing was to much trouble .

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Amazing. Thank you very much for taking time to give feedback to our Manager, Michelle, and her staff. I am so happy to hear your dad enjoyed his stay. He is welcome anytime. Rizwan Govindji. Director

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Review of
Tilsley House Care Home
from J S (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

My Mum went to Tilsley House in February 2025 after a long stay in hospital. After a short period she began to eat again after not eating hardly at all in the hospital so that was a huge relief to myself and sister. The staff were great with her, and couldn't have asked for more from then, very caring

and kind. She would have stayed at Tilsley permanently but unfortunately it was just to far from her family and we had to move her closer to us. I would ;just like to say a huge thankyou to all at Tilsley House for looking after Mum so well for us.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to send your feedback, which we take very seriously. We have a continuous plan of actions to upgrade the rooms and facilities at Tilsley House.

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Review of
Tilsley House Care Home
from F B (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report

Overall Experience

Mum came to Tilsley House for respite care following a spell in hospital after a fall. Her stay in hospital had been particularly stressful and Mum hadn't slept well or wanted to eat during the time she was there. Tilsley House was the perfect haven for her after this experience. The managers of the

home were confident that they could support her with improving her mobility and could give her the care and attention needed in order for her to recover her appetite and strength. She has a lovely room with an en-suite, which Mum was able to access independently quite soon after her arrival. All staff are very kind and there is a welcoming, friendly, family atmosphere to the home. I am impressed by the way they work together, whatever their role, for the benefit of the residents.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to submit this review. We will do all we can to continue to improve our service at Tilsley House so all our residents and all our stakeholders have great experiences. Warm regards

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Review of
Earlfield Lodge
from Karen C (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

Mom has been a resident at Earlfield Lodge for over 3 years. During that time, the home has gone through various changes. The home now looks lovely and modern. The current staff and the management team run the home very well, from what I've seen. They are wonderful to Mom with her care. They cater for

her own individual needs. At times, individual members of staff go over and above, in various ways to help and support, which is very much appreciated. Mom recently celebrated her 90th Birthday and the team of staff, could not have done anymore to ensure Mom had a super time, at a party on the premises. All the residents and staff joined in with a sing-a-long, having a joyous time. I wish to thank all the staff at the home, for how committed they are and for how hard they work. It's good to see how well Mom is being looked after and treated. Keeping in touch with me, regarding her health, is very reassuring. Thank you all for everything that you do!

Reply from Rizwan Govindji, Director at Earlfield Lodge

Thank you for taking the time to provide your feedback. I am happy to see that the efforts put in by the new management and the considerable investments we have made over the past 18 months are making a difference. We will continue to improve our service each day.

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Review of
Tilsley House Care Home
from Susan W (Niece of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

My Aunt became a permanent resident at Tilsley House in July this year. She was diagnosed with Alzheimer's a few years ago and her move to Tilsley House related to her advancing condition and her having falls. As a family we cannot emphasize the wonderful care our Aunt gets. All of the care workers

are so kind and their experience shows. We are also impressed with the social activities they provide on a daily basis. Our Aunt has flourished, taking an active part in the activities and is now eating regular meals which she wasn't doing at home. The management are very visible and have been extremely helpful if we have needed to ask them anything about our Aunt's care. We would definitely recommend Tilsley House to anyone with a relative or friend who needs care.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to leave your feedback, Susan. We will continue to work daily to improve our care at Tilsley House and, indeed, in all homes within our company - Solomon Care Ltd.

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Review of
Tilsley House Care Home
from M G (Daughter of Resident) published on 6 November 2024 Submitted via Postal Card • Report

Overall Experience

Mum has been in Tilsley for 2.5 years and is 102 years old. She has a lovely room with an en-suite. Meals are lovely, with lots of tea/coffee throughout the day. The staff are very caring and Mum is very happy there. They always make us as a family very welcome. And keep us informed when she is unwell,

although there are not many days when one of us is not visiting. We also have meetings with the nurse from the GP surgery who visits the home regularly. I would recommend Tilsley to anyone looking for a home for their loved one.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to send a review. I am so happy that you would recommend Tilsley House to others. This is a great acknowledgement for our staff who work ever so hard each and every day. We will take away your feedback and strive to improve our service continuously.

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Review of
Tilsley House Care Home
from Louise L (Great-Niece of Resident) published on 29 October 2024 Submitted via Website • Report

Overall Experience

My uncle came to the care home straight from hospital following a fall. They did a great job of settling him in and making him feel safe despite his confusion. They made a real effort to get to know him and his interests. They were approachable and helpful with any concerns we had.
I would have been

happy to make this placement permanent however for convenience we moved him to a home closer to us.
The activity coordinator was particularly lovely and helpful. They all do a great job in difficult circumstances.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for taking the time to review your great-uncle's experience at Tilsley House. We hope he has settled in well at his new home but we are always here should you need us. We will continue to work hard to improve our service in areas you have identified. Regards, Director

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Review of
Tilsley House Care Home
from S B (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report

Overall Experience

My dad had passed away in January 2024, and Mum was in emergency accomodation. We had her with us for 3 days prior to my dad's funeral and I couldn't cope with her. So came to Tilsley House a day before she was due. I cannot fault the staff here. They are all so lovely and caring and very helpful. Lovely

family vibes, Mum loves it here, I am so glad we chose Tilsley House.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your kind feedback. Staff work very hard and so it is lovely to hear good feedback. Our Manager and I will definitely discuss how we can do even better with our activities and bedrooms.

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Review of
Earlfield Lodge
from Jon H (Son of Resident) published on 18 September 2024 Submitted via Website • Report

Overall Experience

Mum was in for 2 weeks of respite care while I was away on holiday. She has previously stayed at a far more expensive, purpose-built care home but was much happier at Earlfield Lodge. She enjoyed fantastic attention from the staff there and it was apparent to me on the couple of visits I made before

she came home that they were all very kind to her, from the management team to the handyman and all the direct care staff. There were two teacups beside her the first time I visited by surprise after my holiday because the carer who let me through security had been sitting with her chatting when I arrived. Someone even did her nails for her with which she was delighted. It is clear that maintenance and renovations are continuous there. All in all and good experience for both her and myself and we expect to use the care home again.

Reply from Rizwan Govindji, Director at Earlfield Lodge

Thank you for taking the time to feedback on mum's time at Earlfield Lodge. We always will strive to continuously improve our service taking into account your comments.

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Review of
Tilsley House Care Home
from A J (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

Our Mum was admitted into Tilsley House in June, via Pathway-3 from hospital. We can't believe how lucky we are as it's such a wonderful place. She is now a permanent resident and says, 'I couldn't be in a better place'. The team at Tilsley are so very caring, professional and gentle. Nothing is ever

too much trouble. Mum loves the food and the activities provide a great stimulation. The location is also perfect as we can borrow a chair to take Mum across to the park opposite or along the promenade which is just at the end of the road. Mum was always prone to dehydration but whilst she has been at Tilsley this has not been the case. We cannot thank the team enough for their care and attention - it's as though Mum has been given a new lease of life - which isn't bad at the age of 93! Thank you Tilsley House Team.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you so much for your kind words. We strive to do our best at all times for all our residents in our effort to build 'Cathedrals of Care'.

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Review of
Tilsley House Care Home
from D H (Son of Resident) published on 12 August 2024 Submitted via Postal Card • Report

Overall Experience

My dad lived at Tilsley House for nearly 2 years. He was very happy there and was very well cared for by all the amazing staff. He enjoyed daily life at Tilsley whether reading his paper, going for a walk over the park of listening to the visiting singer.
Dad was always treated with dignity and kindness

right until the end.
Thank you Tilsley.

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Review of
Tilsley House Care Home
from J S (Daughter of Resident) published on 28 June 2024 Submitted via Postal Card • Report

Overall Experience

My dad moved into Tilsley House in August 2022. From the moment we arrived, Dad was made to feel very welcome. He soon settled in and was happy to go for a walk most days in Clarence Park. Towards the end of Dad's life after being in hospital for a number of weeks he longed to return to "his forever

home" (Tilsley House). We cannot thank the management and all the staff enough during those last few days. They were so supportive and friendly and allowed us to visit Dad day and night. Thank you!

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Review of
Earlfield Lodge
from Steve W (Son of Resident) published on 23 January 2024 Submitted via Postal Card • Report

Overall Experience

My mother has really enjoyed her respite stay here and I'm sure she'll be back. 10 out of 10!

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Review of
Earlfield Lodge
from David W (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report

Overall Experience

I only have limited knowledge of here as my dad has only been here for a week. Everyone seems really nice and caring. My dad isn't sleeping very well because he says it's very noisy with alarms and doors going off and banging. He seems happy with everything else. I think the room he is in is a temporary

stay room because it isn't well furnished.

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Review of
Tilsley House Care Home
from Laura W (Daughter of Resident) published on 15 August 2023 Submitted via Website • Report

Overall Experience

Mum moved into Tilsley House after living independently in her own home for 61 years, the staff were amazing so kind and caring making her feel so welcome. Mum was beginning to find everyday tasks increasingly difficult and the staff treated her with nothing but dignity and respect as they helped her

navigate her new life. Sadly she was diagnosed with end-stage kidney disease after a short time and we as a family with the support of the staff made the decision to keep her in Tilsley House. The kindness, care and love she received before her passing was outstanding and we as a family would like to thank the entire Tilsley House staff for everything they did for her and for us. Thank you.

Reply from Rizwan Govindji, Director at Tilsley House Care Home

Thank you for your kind and encouraging words. We want to build 'Cathedrals of Care' and this helps us along this journey.

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Review of
Earlfield Lodge
from Pete L (Son of Resident) published on 20 December 2022 Submitted via Website • Report

Overall Experience

My 93-year-old mother spent 8 weeks in Earlfield Lodge during October and November 2022, as a result of a fall. During that time, I have nothing but positive things to say about her care. The staff were excellent and dealt with her ever-changing needs. She was treated exactly how I would like to be

treated should I end up in a Care Home. I can only think of one slightly negative comment and that was that the lift broke down a few times, meaning that Mum had to remain in her room. However, by that time she was mostly too poorly to go down to the lounge and so it didn't really matter in her case, but that is the only reason for marking 'Facilities' as Satisfactory. As far as I am aware, everything else was exactly what I would hope for. Unfortunately, Mum had to move to a Nursing Home closer to where my 89-year-old father is living, otherwise, I would have been quite happy for her to carry on living at Earlfield Lodge, and Mum certainly liked it.

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Review of
Tilsley House Care Home
from Susan H (Daughter of Resident) published on 18 August 2022 Submitted via Website • Report

Overall Experience

My mother died in Hospital after an illness. The staff visited her and made a complaint when they found her distressed- the hospital tried to say someone was coming to change her but the care home staff did this. The hospital was unhelpful registering her death, despite the manager's efforts. Prior

to this, they kept Mum safe from covid and cared for her. I live in Australia and they always made me feel part of the family that was looking after her. With the difficulties with the hospital and registering Mum's death, the manager and her team have gone above and beyond what they needed to do and what was expected of them. I cannot recommend Tilsley House enough. Thanks to every one of the staff.

Reply from Kathy Durston-Heseltine, Finance and Admin Manager at Tilsley House Care Home

Many thanks for your kind words, we enjoyed having your mum here and she is extremely missed. We would like to wish you and your family the best for the future and thank you for choosing Tilsley House.

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Review of
Tilsley House Care Home
from Lorraine B (Power of Attorney of Resident) published on 27 April 2022 Submitted via Website • Report

Overall Experience

My stepfather has just moved into Tilsley House and the staff are amazing - so very caring and friendly. They have made my stepdad's move so easy and he has settled in so well and loves it there. He still has his independence but is now in a safe environment and he thinks the staff are wonderful and

the food is amazing.

Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care Home

Many thanks for your kind words. We are glad that your stepfather is settling in well and you are happy with the environment he is in. It is a pleasure having him here. Best Wishes, Tilsley House.

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Review of
Tilsley House Care Home
from Dawn W (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report

Overall Experience

My father spent fourteen months in Tilsley House, this was during covid, so a very difficult time as I was unable to visit to settle him. The staff soon made him settle and feel welcome. Throughout her time here, he was well cared for and also my needs as his daughter are acknowledged and supported.

End of life care was exceptional and the staff could not have done more to make him comfortable, look after his family and explain the process, step by step to ease things for us. Thank you.

Reply from kathy durston-heseltine, Finance & Admin Manager at Tilsley House Care Home

Many thanks for your kind words, we are glad your father enjoyed his stay at the home and felt happy and content. We miss him so much and wish you well for the future.

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Care Homes Owned by Solomon Care Homes Ltd in North Somerset

Solomon Care Homes Ltd Locations in North Somerset (2)

Solomon Care Homes Ltd Reviews in North Somerset (53)

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

Earlfield Lodge

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

Earlfield Lodge

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

Earlfield Lodge

Earlfield Lodge

Tilsley House Care Home

Earlfield Lodge

Tilsley House Care Home

Tilsley House Care Home

Tilsley House Care Home

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