Care Home Owned by The Meddyg Care Group in Denbighshire

in a family dog to see another resident. She is kept clean and enjoys having her hair done. She also enjoys a lay in some mornings. Overall, my two sons and myself are pleased that she is in a safe and secure environment.

love and compassion. Enrichment and wellbeing are high on the agenda and I know Mum enjoyed her breaks here. We have used this service a number of times and can safely say that the staff are friendly and inviting.

felt my father inherited more family members as he was really settled very quickly. All of the staff have been great also with myself and family members. With having own personal work commitments and a young family, I always thought ' I hope dad is ok', but with a quick phone call if I couldn't make it, the staff reassured me, they're a wonderful team at Richmond, very professional and always there for you.
The activities at Richmond are so pleasing to see the residents faces full of happiness whether it's a sing song, and especially on there birthdays. What a place Richmond is, having nothing but praise for all the team, my dad loved it there and was a part of the Richmond family X

due to health issues however during her spell in hospital and after her passing the staff have been supportive and understanding.

media page, I felt it kept me informed of his weekly activities. My dad seemed happy there and didn't have any complaints and I was happy he was well cared for.
One slight complaint would be about the communication, as it was a little poor at times and phone lines would cut off during conversations. This would lead to a confusion on my part not knowing weather I had been understood or I had understood them. Email correspondence seemed to be a better way to communicate.
All in all my dad was looked after very well and it was a comfort for me to know that he was with people who cared for him during his last moments.

do so, playing dominoes, watching some of his favourite films, music afternoons with instruments, animal visits, even Dad going to the local Aquarium to pick out some new goldfish at one time. There was also quiet spaces for when he wanted some peace or when I visited with my Dog Max.
Dad's bedroom was always spotless with his personal bits and pieces respected always. He had help getting up, washed & dressed with regular haircuts and a chiropodist often within the home.
I couldn't recommend Richmond House enough. So many wonderful people that work at Richmond House that I was lucky to meet with and how they spoke and looked after Dad I will never forget.

food was varied and tasty and each residents meal plan / diet was taken care of.
As a home, RH is modern, comfortable and safe, both indoors and in the garden. There were regular activities to stimulate both mind and body, with visits from interesting people and groups. All organised by a dedicated 'events' manager.
From Day 1 we were happy that Mam was treated with respect and dignity and it was clear that the staff were genuinely caring and kind people, who we grew to know and respect as individuals. We appreciated the time and care they took of Mam and thank them for their professionalism. They do a difficult and challenging job with skill and dedication.

Abs her health both physical and psychological.
There are activities available for anyone who wants to join in and residents are encouraged to make choices with guidance and support. They have visiting musicians, children from local schools. Residents have birthday cakes ands parties for all occasions.
This care home is a top flyer snd should be recommended to everyone as a place to learn about excellent quality dementia care.

to the home after going out on trips.
Due to mum having dementia she often says that she does nothing all day. However, I know that isn't correct because they have an activities organiser and I see pictures on the home Facebook page of activities which mum is engaged in from exercise classes, dancing, listening to music to baking.
Mum always appears well fed and clean when I visit her. I am able to go into her room which is always clean and tidy.
Mum seems happy with the care she is receiving.

compassion and empathy for mum during these difficult times.I feel that their diligence contributed to mums full recovery.During a recent episode of illness mum was moved to a more accessible room on the ground floor.
I was able to stay with her overnight. The staff were very attentive to mum and made me very welcome and comfortable.This is so important when a relative is unwell. During this time family members were allowed and encouraged to visit whenever they were able.
Mum has been a resident at Richmond House for two and a half years. Her care has been consistently positive and personally focused to her needs.

has settled in and we visit regularly.
We are grateful to the staff who reassured us when I've been upset and concerned about Mums condition. I feel she's well looked after here.
I can go back to being Mums daughter and not her carer anymore.

and mental.
I would definitely recommend Richmond House to anyone who requires dementia care.

is safe and cared for.

on the walls make it her space which is all the more important with her reduced memory.
Mum enjoys her meals too so thank you for that as well!
Although it's not about us, we are always made to feel very welcome each time we visit.
Thank you for all your good work.

care.
She has a nice, big en-suite room which is clean and tidy. We visit regularly and are always made to feel welcome.

she took up residence. Every member of staff has been wonderful, nothing is too much trouble and everyone has a smile on their face. The place is always clean and tidy and the residents are engaged and involved with an activity every time we have visited.
We have no hesitation in scoring every aspect of this review as excellent. We cannot recommend Richmond House highly enough. Our mother is treated as an individual, well looked after and happy to be there, what more can you say.

having good conversations with him, and he's watching TV again. Before he stayed at Richmond house his mental health was deteriorating at a fast rate, but thanks to the management and staff at Richmond House he is completely changed him for the better. It is genuinely appreciated by all his family. A lovely clean home where the residents are very care for by lovely caring staff.