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Care Home Owned by We Care Group in East Riding of Yorkshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by We Care Group in East Riding of Yorkshire

Only the locations & reviews in East Riding of Yorkshire for We Care Group are showing below.

View the details of all 28 locations (with 1289 reviews) owned by We Care Group

We Care Group Locations in East Riding of Yorkshire (1)

 
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1 Care Home owned by We Care Group in East Riding of Yorkshire
Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH 

9.5 85 reviews
"The home has been wonderful with her, through the years she has been living there, all the staff and management. When my mum was at the end…"   Read all 85 reviews
Location Type Care Home

At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision. This homely facility is equipped for… Read more about Saltshouse Haven Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 150 Rooms from £990 / week

We Care Group Reviews in East Riding of Yorkshire (85)

9.4
We Care Group has a Group Review Score of 9.4 (9.431) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to We Care Group must have a Review Score.

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Review of

Saltshouse Haven Care Home

from Mandy H (Daughter of Resident) published on 11 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been wonderful with her, through the years she has been living there, all the staff and management. When my mum was at the end of life, they could not do enough for my mum & family, they made sure my mum was comfortable and change when she needed too, look after all the family with cups
of tea & sandwiches & crisps, was popping in and out of room checking everything was ok with mum & family, asking if we needed anything, I would say they went above and beyond for us all, I could not praise all the management and staff for the care and support for all the time my mum was there.

Reply from Davey Taverner, Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. Its reviews like this that really do make our day. We are so glad that you are happy with the high level of care and support we strive for. It warms our hearts to know that your mum was comfortable and content with us. The team will be delighted to hear your wonderful words of recognition. Thank you for your feedback and the high rating, have a lovely day.

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Review of

Saltshouse Haven Care Home

from Jill S (Daughter of Resident) published on 7 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend anyone to place any loved one here at the home, my mam has been a long term resident and at all times my mam has been treated with so much dignity love and care she has always been clean and tidy the rapport the staff has had with my mum has been amazing. As a family we also feel the
support we hve had from all the staff has been fantastic. If we needed anything they have always been there and sorted it to the best of their ability.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you so much for your wonderful 5* review, it is very much appreciated. The team at the home will be so pleased that their hard work and caring approach has been noticed and so pleased to know that their support for you has been 'fantastic'. Kind regards

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Review of

Saltshouse Haven Care Home

from J W (Sister of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So caring and encouraging for clients to reach their abilities of there illness.
They listen and explain everything.
She loves it here and feels respected. Couldn't ask more of carers.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you very much for your review, it is very much appreciated. Kind regards

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Review of

Saltshouse Haven Care Home

from Lynne M (Friend of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first visit to see my friend and I was very impressed with everything. My friend seemed very happy in the environment. The staff were very caring and helpful. All in all I think my friend will be well looked after in there and I would like to express my thanks to each and everyone of you for
your caring for my best friend.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Firstly, your thanks are very much appreciated. So glad to know that your first visit gave you a good impression of the home. Kind regards

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Review of

Saltshouse Haven Care Home

from V S (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very well looked after and a lot happier in herself since she arrived, the staff are kind and helpful and attentive to her needs. Her room is lovely with everything she needs for her comfort. My mum said the food is very good and she enjoys all the meals.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you very much for your review, it is so good to know that your Mum is being so well looked after. Your appreciation of the care team will be passed on. Kind regards

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Review of

Saltshouse Haven Care Home

from G P (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers looked after mum for 18 months, tending to her every need, nothing was too much trouble, they had respect and compassion and always with a smile, professional and trustworthy and with a personal touch. too, like one of their own family. On Mum's passing, they did everything to ensure Mum's
peaceful passing and supporting us as the family too. I cannot say enough how wonderful and how hard the staff work. They are angels. Thank you so much, so appreciated.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

First of all may I send our condolences to you and your family for the loss of your Mum. Your kind comments about the care team are very much appreciated, you are right they are 'wonderful'. Kind regards

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Review of

Saltshouse Haven Care Home

from W M (Stepdaughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Saltshouse Haven care home, as the staff is frendly, communicate with famly members, are very good with the residents. Activity Person is very friendly and communicates with family. The care is very outstanding, Mealtimes are very good, always omething for residents to do. It reminds
me of when I used to work at a care home.

Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you so much for your kind comments and ratings. Donna and her team at the home will be so pleased to know that you feel that the care is 'outstanding'. What wonderful praise. Kind regards

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Review of

Saltshouse Haven Care Home

from G S (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at the home for over 5 years and he was very happy there. The staff are very dedicated and provided my father with excellent care, especially in the last couple of months of his life. The care he received in his last few months was excellent and they made sure he was comfortable and had
his dignity. I could not have wished for better care.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for the heartfelt review of Salthouse Haven. The team will be delighted to hear your warms words of recognition for their hard work. We are saddened by the passing of your father and offer our deepest condolences to you and your loved ones. We are so touched that we could be part of his life and that he was content in his time with us. Please do not hesitate to visit us, you are always welcome.

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Review of

Saltshouse Haven Care Home

from S J (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very approachable and always keep us informed of any problems. All staff are very pleasant with us and have a good relationship with our Mum.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to let us know how we are doing. We appreciate your warm words of recognition for the team, they will be thrilled to hear this. Have a lovely day and please let us know if there is anything further we can do for you and your Mum.

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Review of

Saltshouse Haven Care Home

from A S (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum receives in Coniston House is very good, she gets very personal care catered to her own needs. Her room is her own space and I am allowed to visit her in her room and personalise it as she wishes, I bring the dogs to visit her as she wishes and take her out for meals and home visits. The
home have an excellent entertainment worker who works hard to try and keep all the residents entertained and takes them out for visits if possible. Complaints (although few) are always dealt with quickly and with care.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate your honest feedback and will be sure to take this into consideration. We are thrilled we can provide the high level of care your mum deserves. We believe our homes are our residents homes and are glad your mum is settled with us and is able to personalise her room as she wishes. The team will be delighted to hear your warm words of recognition. Thank you again for your review, have a wonderful day.

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Review of

Saltshouse Haven Care Home

from D W (Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a very pleasant and relaxing place to reside. If I have any problems the staff are more than willing to help.
The best part of the residence is the wonderful facilities organised which I think relaxes a lot of residents who as I did could sulk in their rooms and without these excellent
facilities, the home would not be half as pleasant so a massive thank you is to all the staff, particularly the facilities organisers.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are so thrilled you are enjoying your time with us. The team will be delighted to hear your warm words of recognition. Thank you for your review, have a lovely day.

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Review of

Saltshouse Haven Care Home

from M O (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been here since July 2024. He is very settled thanks to the care and support of all the staff. The activities they provide are excellent and ensure all residents are involved. Christmas celebrations have been excellent. Thank you.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

We appreciate you taking the time to review Saltshouse Haven so highly. Thank you for your warm words of recognition for the team that work so hard to make each resident as comfortable, safe and supported as possible. Have a wonderful day.

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Review of

Saltshouse Haven Care Home

from P A (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems my Mother is settling down nicely. The staff are all friendly and helpful and understand her needs and personality at her worst moments. At the moment I am happy that she is here.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review us at Salthouse. We are pleased to hear you are happy with the care we can provide your mother. Have a lovely day.

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Review of

Saltshouse Haven Care Home

from N O (Son-in-law of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really caring and attentive, always happy.
The rooms and surrounds are all clean and tidy.
The food always looks nice, with good portions.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are thrilled you are happy with our high standard of care. Our team will be delighted to hear the warm words of recognition. Have a wonderful day.

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Review of

Saltshouse Haven Care Home

from Sue H (Daughter of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I would like to thank all the staff on Preston Lodge for looking after my mam. You all do an amazing job. Can't fault anyone. I'm not happy with all the staff you are changing. The lady who runs Preston Lodge is an amazing person, goes up and beyond to help all the residents. I'm just hoping my mam
does get all the help she needs, as she loves all the carers that are there now, as she has got used to them, this is through bad management that is happening.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven, specifically the Preston Lodge unit. We are thrilled to hear you are happy with the interaction, and high level of care our staff are able to provide your mum. We appreciate your honest feedback and are grateful for your comments, if there is anything you would like to discuss this further please do not hesitate to contact us on 01482 706 636. Thank you again and have a lovely day.

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Review of

Saltshouse Haven Care Home

from Graham C (Son of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful, they treat the residents like their own family. Very pleased.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a lovely review. Each on of our residents and their family members really do become part of our family here at Saltshouse Haven. We are thrilled to have you and are so thankful for the appreciation you have shown through leaving us this wonderful review. Thank you and have a lovely day.

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Review of

Saltshouse Haven Care Home

from Robertas O (Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extraordinary place and remarkable staff.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and are thrilled you are so happy with the high standard of care we provide to our residents. Thank you again and have a lovely day.

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Review of

Saltshouse Haven Care Home

from C M (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and have good banter with the residents. There is a good activities team who always engage with residents and take them out whenever they can. We are very happy with the care being given.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a wonderful review. We appreciate all feedback and are thrilled to hear you are happy with the service we provide. Thank you for sharing your warm words about our team, I will be sure to share this with them. Have a lovely day.

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Review of

Saltshouse Haven Care Home

from P P (Nephew of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-managed care home offering professional, friendly and efficient care for its residents.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate all feedback for our service. We strive to offer the highest standard of care for our residents and are always open to suggestions on how we can improve. Have a lovely day. Thank you.

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Review of

Saltshouse Haven Care Home

from J O (Wife of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff and helpful. They know how to handle residents when they are difficult and can distract them. Nothing is too much for the staff which is appreciated.

Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to leave a great review of Saltshouse Haven. We appreciate your feedback. Have a lovely day.

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Awards / Recognitions (0)

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