We Care Group in West Yorkshire | 2 Care Homes

Review of
Brandon House
from Chris K (Son of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

I would just like to say how amazing the food is at Brandon House Nursing Home my mum so looks forward to dinner time's it's so important she eat's well and at Brandon House she definitely does a great range of food through the week the "fish and chip Friday's" are definitely up at the top of the list

... thank you all so much for the care and attention you give my mum it is so nice to know that she's been looked after so well thank you all

Reply from Alison Foreman, Commercial Director at Brandon House

Thank you so much for your wonderful review and ratings. You are right, to have an appealing menu, full of favorites, is the way to keep our residents happy! Everyone at the home works hard to ensure that residents have all they want and need and the kitchen team are very much part of that! Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from A P (Daughter of Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

It is a daunting task looking for a care home for a loved one. I can honestly say that everyone that I have met has been wonderful/welcoming people. The manager explained everything involved in the transition from hospital for my mother. Care staff have treated my mother with dignity and respect. There

are works ongoing to redecorate certain areas. The environment is very clean and welcoming. Food is cooked on site and very nice. Even though my mother's appetite is small every effort is made to encourage her to eat. A huge relief to find a homely setting with a helpful manager and great carers

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

We really appreciate you taking the time to review Brandon House so highly. It is so heart-warming to know that you and your mother were welcome into the home so warmly. We pride ourselves in providing a family environment for our residents and this is such wonderful recognition for the home and its team. We are so glad your mother is settling in well with us and that you are pleased with our care. Have a wonderful day and do not hesitate to visit us again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Jane F (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

My dad resided at Headley House from January 2024 to April 2025 following my dad's passing. Whilst here, my dad received very good care from all staff members. They couldn't do enough and if I had to ask for something to be done differently-this happened very quickly after speaking to the senior on

shift. My dad's incontinence pads were changed regularly and his personal care was of the highest standard. His washing came back in a timely manner as well and they have a good laundry system that is managed well provided you label all your loved ones clothing. Four members of the staff team attended my dad's funeral recently and I am not sure whether staff came in or out of works time, but that deserves a thank you in itself. I would recommend this care home 100%

Reply from Alison Foreman, Commercial Director at Knowles Court Care Home

Thank you very much for your review. We do appreciate feedback from those families who can really give an 'all round perspective' of care and services. Therefore your recommendation is more meaningful for those who are searching for care for their loved ones. We send our condolences to you and your family. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from Janet P (Wife of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

I am the wife of a resident. He has been at Brandon House since 24/3/25. I have been very happy with the care that my husband is getting here. I had my doubts before he went in but I am very happy with the home the staff are very caring not just for my husband but to me also. My husband likes his good

and is always telling me how he enjoyed his meals. The new manager is always happy to talk to you and seems to be making a good job thank you for accepting my husband into the home.

Reply from Alison Foreman, Commercial Director at Brandon House

What wonderful feedback! Thank you very much for taking the time to review Brandon House, we so appreciate your comments and ratings. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from C M (Daughter-in-law of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Since submitting my previous review, I'm pleased to see a new manager. Also a new activities person.
Improvements have increased tremendously.
We look forward to these Improvements continuing.
Many thanks for my personal call from the new manager.

Reply from Alison Foreman, Commercial Director at Brandon House

Many thanks for the update on your experience at Brandon House. We appreciate your review. Kind regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from J M (Daughter of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience

The care my Mum gets is outstanding. All the staff go way beyond what is expected of them. I couldn't ask for more.

Reply from Alison Foreman, Commercial Director at Knowles Court Care Home

Thank you very much for taking the time and trouble to write such a wonderful review. Your 5* rating will do much to reassure those searching for care for a loved one. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from Claire J (Daughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

I was looking for respite for my mum. The home isn't huge, but I actually liked that. Upon visiting to look around, it had a warm friendly atmosphere and the residents appeared to be happy. I noticed that none of the residents seemed to be left alone, unless in their rooms.
Attention to detail from

the manager with regards to mum's needs was brilliant and any concerns I had were put to rest.
The decor is a little dated, and not like the super modern, newer homes we've used in the past. However, it was clean and the room mum was allocated, had a lovely view of the garden.
All the staff were lovely and I was very happy and will be booking again in the future.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House so highly. We appreciate your feedback and are thrilled you are happy with the care we provide our residents. Have a lovely day and please visit us again soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from Robert W (Husband of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Your opening photo of the home shows a line of conifers running down the side of the drive which was removed four years ago to comply with a CQC request at the preceding review. The reason that the CQC asked for this was to improve the view from the resident's windows. The home has just constructed

a solid timber fence to the same line and more as the conifer hedge and the same height as the conifer hedge. The visual impact for visitors and residents who live in rooms overlooking this fence is obvious. massively worse than when the hedge was there. The bin store area of the rear car park used to be tidy, however, there are additional bins and a skip outside the bin enclosure. The visual impact for residents whose rooms overlook this area is obvious. Poor.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House. We appreciate your feedback and are continually looking to improve our services and the home. The fencing you have mentioned has now been removed and we are looking into other areas of the home for improvements also. Thank you for your honest review as it is through this feedback we can move forward on our journey to making the home the perfect setting for our residents and their loved ones. Have a lovely day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from Tom G (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

I enjoy visiting Brandon House because the atmosphere is always cheerful and positive. The staff are wonderful.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Hello Tom, thank you for reviewing Brandon House so highly. We appreciate your feedback and will be sure to relay your kind words to the team. Have a wonderful day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Irene P (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Ryecroft House for just two weeks. We're so thankful that the activities organiser made it possible for us to livestream my brother's wedding into Mum's room which we really appreciated. Also today, she has given Mum a CD player and some appropriate CDs. Mum is very frail and fragile

and they are building up a good picture of her abilities and needs.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to review Knowles Court. We appreciate your feedback and we are so glad we could help your mum settle in well. I will be sure to relay your lovely words to the team. Have a lovely day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from Mark D (Son of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Staff are very hard working and very caring but clearly not enough of them and feel as though my mum did not get the Dementia support which is claimed for by the home on the website and feel very let down by communication, security, medication management.
As a nursing home, I would recommend it but

for someone with needs support there needs to be some scrutiny of what the home is claiming against reality and I only hope my report to the Care Quality Commission enforces some changes. Communication is a real letdown. I would not recommend Brandon.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Mark, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please do not hesitate to contact us to arrange a meeting to discuss this further. Have a good day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from C C (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

My mum loves the singing and is really happy. Singing all the old songs. The staff make it as happy and look happy too. That makes a difference. I feel happy too. The staff have made me feel welcome too.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for taking the time to review Brandon House so highly. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from J C (Daughter of Resident) published on 12 February 2024

Submitted via Website • Report

Overall Experience

Avoid at all costs. Spent less than 30 minutes at the place. Refused to let my mum remain there. It was horrid, like something from the 1970s. No care, no compassion, it was dirty, it stank. It was like going back to bedlam days, absolutely horrified with the place, staff all on their phones, more concerned

regarding texting people than providing care for vulnerable people, my mum. Didn’t even have a mattress on her bed when we arrived. No curtains up, not even a chair in her room. Oh, and another bed frame was dumped there. Disgusted with the whole place. I should have known when I pulled up in the car park, a dump, gardens overgrown and full of rubbish. Once again please avoid at all costs.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to review Knowles Court. We can confirm that the Manager has been in contact with the referring Social Worker to discuss your concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Ralph P (Respite Resident) assisted by family/friend published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I enjoyed it there, the staff were very nice. There was someone to talk to the residents and staff. The staff are funny and they look after you, they made me a cup of tea when I wanted one. I had everything I needed.

Reply from Davey Taverner, Digital Marketing Manager at Knowles Court Care Home

Thank you for taking the time to write such a lovely review for Knowles Court. We are glad you enjoyed your time at the home. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Brandon House
from K G (Daughter of Resident) published on 22 January 2024

Submitted via Postal Card • Report

Overall Experience

Very swift response to asking to view the home and ask for a place for Mum. Lovely feel to the home and all questions answered around the previous quality mark. Nothing was too much for the staff, Mum was encouraged to take part and was included in activities. Staff were lovely with the residents. Mum's

care was fabulous and she was cared for right up until her passing. Only 5 weeks, but it was the right place.

Reply from Davey Taverner, Digital Marketing Manager at Brandon House

Thank you for your lovely review of Brandon House. We are so pleased that we could provide a loving and caring environment for your mum. We always strive to offer the highest standard of care for each of our residents for as long as they are under our care. I will be sure to share your kind words with the team. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Alan W (Brother of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

Staff very understanding with my sister. Nothing too much to ask, made her final months comfortable. Cannot express my thanks enough, I know my sister was cared for above and beyond. Will always be thankful for their time and help.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review at this difficult time. It is wonderful to receive such kind comments about the team at Knowles Court, which I'll share with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Julie B (Sister of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Really good service, exceptional care. Have used the home several times over the years.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for your positive review. It is lovely to hear how pleased you are with the care in the home. I will share your kind comments with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Kev K (Relative of Resident) published on 17 November 2023

Submitted via Website • Report

Overall Experience

The new manageress spoke to me for a long time on the phone, as we had hit a bit of a difficult patch at home, and answered all of my questions about care and where to get advice on the money side of things. She asked for lots of information so they can look after our relative properly and really put

my mind at ease, especially as once our relative is used to going, I will use the time to go away. We were invited to look around, advised what to bring and the staff on the unit were lovely, makes respite easier in future now we know who we can ring we were really nervous. It’s hard admitting we needed help, but it gives us all a good break and the rest we needed without worrying about our relative.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. We know how hard it is having to admit you need help caring for a loved one, so we are pleased to hear that our new manager was able to answer all your questions and alleviate your concerns. Respite provides a great opportunity for families as well as their loved ones to enjoy a break. I will share your kind comments with all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from K C (Daughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience

After having a few problems with my mum settling in, I can say overall the staff and team have been really supportive of everything and really reassuring regards my mum's care going forward.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit a review. It is lovely to hear your mum has settled in and how supportive the team have been. I will share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Knowles Court Care Home
from Catherine H (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

Really friendly and caring care home. Staff are very positive and they look and care after all residents with a professional attitude. Well done everybody.

Reply from Lynn Billingham, Business Development Manager at Knowles Court Care Home

Thank you for taking the time to submit such a positive review for Knowles Court. I will share your kind comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by We Care Group in West Yorkshire

We Care Group Locations in West Yorkshire (2)

We Care Group Reviews in West Yorkshire (82)

Brandon House

Brandon House

Knowles Court Care Home

Brandon House

Brandon House

Knowles Court Care Home

Brandon House

Brandon House

Brandon House

Knowles Court Care Home

Brandon House

Brandon House

Knowles Court Care Home

Knowles Court Care Home

Brandon House

Knowles Court Care Home

Knowles Court Care Home

Knowles Court Care Home

Knowles Court Care Home

Knowles Court Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers