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Care Homes Owned by We Care Group in North Yorkshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by We Care Group in North Yorkshire

Only the locations & reviews in North Yorkshire for We Care Group are showing below.

View the details of all 28 locations (with 1303 reviews) owned by We Care Group

We Care Group Locations in North Yorkshire (2)

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2 Care Homes owned by We Care Group in North Yorkshire
Bilton Hall Nursing Home

Bilton Hall Drive, Harrogate HG1 4DW 

9.4 101 reviews
"My neighbour has been a resident at Bilton Hall since May, after being in hospital for 2 months. At discharge, he was assessed and it was…"   Read all 101 reviews
Location Type Care Home

Bilton Hall Nursing Home is a 58 bedded care home which provides residential and nursing care for older people and people living with dementia. A new manager has recently been appointed and residents and relatives can be assured of the continued, excellent… Read more about Bilton Hall Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 60 Rooms from £1,100 / week
Sowerby House

Front Street, Sowerby, Thirsk YO7 1JP 

9.1 42 reviews
"The home has such a welcome feeling! Friendly and helpful staff, nothing is ever a problem. This home has come such a long way over the…"   Read all 42 reviews
Location Type Care Home

Sowerby House has undergone significant improvements, not only to the environment but also new systems and working practices have been introduced to the home, resulting in higher standards of care for all residents. Sowerby House is a beautiful, Edwardian… Read more about Sowerby House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 51 Rooms

We Care Group Reviews in North Yorkshire (143)

9.4

We Care Group has a Group Review Score of 9.4 (9.431) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to We Care Group must have a Review Score.

Overall Experience
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Reviewer Connection to We Care Group
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Review of

Bilton Hall Nursing Home

from H W (Wife of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very kind & caring staff. Nothing too much trouble. Beautiful surroundings and a magnificent old house that still has kept it's authenticity.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your review, it is appreciated. It is wonderful that you have recognised our 'kind and caring staff' who work so hard to ensure that all residents have the very best care. Kind regards

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Review of

Bilton Hall Nursing Home

from Angie H (Next of Kin) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour has been a resident at Bilton Hall since May, after being in hospital for 2 months. At discharge, he was assessed and it was agreed that his care needs had increased, which his previous care home was unable to support.
Bilton Hall was suggested by the Harrogate Hospital discharge team
as an alternative. Not being familiar with it, I called to arrange a viewing and as I was working and unable to get there during my working hours, the Administrator agreed to meet me after her day should have ended which was very much appreciated at short notice.
Once installed, my neighbour settled well, which was a huge relief. At Bilton Hall, he is always treated with respect, patience and kindness by all, right from the domestic staff, up to (and including) the most highly qualified of the Bilton Hall team.
I wouldn't hesitate to recommend Bilton Hall to anyone who is in need of the services they provide.
(No experience of the activities offered as he is unable to participate)
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Many thanks for your complimentary review of Bilton Hall. It is so good to know that your experience of finding a care home was so positive. The team work so hard to ensure that our residents are safe, well and settled and it is a testament to their care and support that you are able to provide such a wonderful recommendation and ratings. Kind regards

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Review of

Sowerby House

from J C (Stepson of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step father has only been a resident at Sowerby House for the last 3 months. He has settled in without any issues at all and is very content being there. The staff are amazing and very caring- he responds to them very well. The home is very clean and well decorated, his room even though small is
adequate for his needs, overall I'm very impressed with Sowerby House and would recommend to any other family that needed such a facility for a family member.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you very much for your review, thank you for your kind comments and ratings. Your recommendation is very much appreciated. Kind regards

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Review of

Bilton Hall Nursing Home

from F W (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad didn't want to go into a care home. For years he has made us promise we wouldn't do it to him. When he was admitted to hospital, the only way he could leave was to be discharged to a care home. He (and we) were heartbroken as he had been so firm on his decision.
The day before he was discharged
we were able to take his belongings over to set up his room, so that when he moved there were some familiar bits and pieces around.
Straight away the staff made us feel at ease - it was heartwarming to see how much patience and love they had for their residents.
The day after Dad was discharged I went to visit. On entering his room he was chatting to two male nurses about football. They were laughing and joking and this was the first time in a while I had seen my Dad sociable. He was happy - settled - and more importantly, safe. He told me he was living in a 10* hotel. This affirmation was so important to our family. Dad's illness was complicated and passed away the next day, peacefully.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

First of all may we give our heartfelt condolences to you and your family for the loss of your much loved father. To know that our home team was able to provide quality care and support at such a critical time makes us so proud of their skill and dedication to residents. Thank you for sharing your experience of the circumstances of needing a nursing home, it is such a familiar story that we hear everyday. Hopefully sharing your experience will give comfort to those who are also in a similar situation. We appreciate that you have taken the time to write a review and given high ratings for the home. Kind regards

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Review of

Sowerby House

from M T (Friend of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has such a welcome feeling! Friendly and helpful staff, nothing is ever a problem. This home has come such a long way over the past couple of years and my mother is very happy! Every resident is encouraged to be involved in activities and really seem to enjoy everything that is on. The home
has a really nice, warm feeling to it.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you for your very positive review, it is very much appreciated. Kind regards

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Review of

Bilton Hall Nursing Home

from J O (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum came into Bilton Hall following hospital- the staff have been nothing but supportive and caring towards her. All staff interactions I have seen from care staff, the catering team, domestics, activities and administrators have had a positive impact on both her mental and physical wellbeing.
The wider management team have also been good with her and have stopped to say hello on several occasions.
The food is well presented and spoken highly of.
Reply from Davey Taverner, Marketing Manager at Bilton Hall Nursing Home

Thank you for the lovely review of Bilton Hall. We are delighted to know that you are happy with the services we are able to provide your loved one. We are thrilled your mum is settling in well with us. The Team will be so pleased to hear your words of recommendation. Have a wonderful day.

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Review of

Bilton Hall Nursing Home

from J M (Respite Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Personal care was excellent, the staff so kind and considerate.
However I don't know why I was sent there in the first place! I do not have dementia!! Everything is geared up for dementia, so I did not join in with the activities after the 1st week. The only people I had any proper conversations with
were residents visitors. I spent a lot of time on my own in my room watching tv or reading. Food was let down by not being warm enough.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We appreciate your honest feedback and we are glad you have enjoyed your time in the home. It is unfortunate that you were not able to join in with the activities, we will be sure to look into providing a more varied range of things to do. Thank you for your review and honesty, have a lovely day.

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Review of

Bilton Hall Nursing Home

from F H (Respite Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Bilton Hall on a regular basis. The home is full of laughter. The residents are well cared for, the activities are excellent, there's always something going on. I look forward to my visits.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your comments and kind words of recognition for the home. We are thrilled you enjoy your visits and we hope to see you again soon. Have a lovely day

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Review of

Bilton Hall Nursing Home

from C P (Wife of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Bilton Hall is that my husband is being cared for by staff who really care for him. They treat him with kindness and respect. They look after both his physical and mental health needs. Bilton Hall extend their care to his family, making us feel very welcome, valued and less stressed.
His room is well furnished and light and airy. The outside environment is attractive and safe and easily accessable to residents who are accompanied by family, friends or carers. The meals are well cooked plentiful and nicely presented.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you very much for your wonderful comments on the team and the care they provide. Your feedback is valuable and will do much to assist those who are looking for care for a loved one. Kind regards

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Review of

Sowerby House

from C V (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with care, compassion and dignity. The staff are kind and patient and adapt compassionately to her changing ideas.
They work together as a team and demonstrate cooperation and flexibility to a high degree.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you for your 5* review, your comments are very much appreciated. Kind regards

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Review of

Sowerby House

from E T (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home had drastically improved over the year. Care team are amazing, caring and have good communication and connection with residents and others. Now they have an administrator in place to help the manager. Things seem to be running more smoothly. The domestic team has improved and there is always
help on hand.
Reply from Alison Foreman, Commercial Director at Sowerby House

Thank you very much on your review for Sowerby House. Great to know that things are all moving along in the right direction. Kind regards

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Review of

Bilton Hall Nursing Home

from Robert J (Son of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the last 5 months. The care has been first class. I am always informed if anything happens with my Mum. The communication between the home/GP/and family is good. Facilities are first class.
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you so much for your wonderful 5 star review, it is so appreciated. Kind regards.

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Review of

Bilton Hall Nursing Home

from Pete W (Son of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, my mother (and family) have been very happy with the support provided at Bilton Hall Nursing Home. Lots of smiling faces from the staff who show great professional care and kindness in what is a difficult time for my mother and my family. I would not hesitate to recommend Bilton Hall to
anyone. Keep up the great work!
Reply from Alison Foreman, Commercial Director at Bilton Hall Nursing Home

Thank you for your wonderful review and recommendation, that means a lot. Kind regards.

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Review of

Sowerby House

from D H (Son of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vastly improved, manager, admin and staff are all improving.
Reply from Davey Taverner, Digital Marketing Manager at Sowerby House

Thank you for your wonderful review of Sowerby House. We appreciate you taking the time to let us know how we are doing and are thrilled you can see the improvements we are making. Have a lovely day.

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Review of

Bilton Hall Nursing Home

from Ajit K (Husband of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always, I look forward to visiting Bilton Hall Nursing Home to spend quality time with my lovely wife. The carers are friendly, efficient (competent), smiling. Long may this continue.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for sharing your kind words about our team at Bilton Hall. We appreciate you taking the time to let us know how we are doing and are thrilled to hear you enjoy your visits. We appreciate your feedback and look forward to seeing you again soon. Have a lovely day.

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Review of

Bilton Hall Nursing Home

from M C (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at Bilton Hall Nursing Home to be very caring and include all residents. The food is plentiful and varied. The surroundings are clean and well-maintained.
All of the staff work very hard and there seems to be good team spirit.
I am happy with this care home.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Good afternoon, we are so glad that you are happy with the high standard of care your mother is receiving. Our team here at Bilton Hall always strives to create a warm and welcoming environment for both our residents and their loved ones. We appreciate your feedback and are touched by your kind words. Have a wonderful day.

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Review of

Bilton Hall Nursing Home

from Linda W (Cousin of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly my cousin died in July after 3 years in the care of Bilton Hall.
I found the staff to be very friendly, and approachable and, more importantly, they were kind and caring towards my cousin who always seemed pleased to see staff when they visited her room, despite her problems and being totally
bed-bound. I saw staff interacting with other residents in the public areas and they were always respectful and kind and spoke with good humour, obviously enjoying their work.
I was kept well informed of any issues, and on the occasion of a more serious problem was able to speak to the temporary manager about it.
I always felt the home was clean, none of the stale odours found in some care homes.
In the end, my cousin was well looked after, as I was at this difficult and upsetting time.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Hello Linda, we appreciate you taking the time to leave us an honest and heartfelt review for Bilton Hall. We are so sorry for the loss of your cousin, we know how difficult it can be to lose a loved one. We are so glad that we could provide the love and care your cousin deserved. I will be sure to relay your lovely comments to our team. Thank you.

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Review of

Bilton Hall Nursing Home

from C J (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bilton Hall is not the most modern home but it is homely and the staff create a lovely atmosphere. I can see gradual improvements since my mother moved in. Mum is happy, safe, and well cared for which are my main priorities.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We are thrilled that your mum is settled in well with us and we are delighted you have noticed the efforts we are making to improve our service. We strive to provide the best care and support our residents need and we appreciate your feedback. Have a lovely day.

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Review of

Bilton Hall Nursing Home

from M M (Power of Attorney of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The home is shabby and requires refurbishment. Areas often smell although the new managers have improved things somewhat. The gardens and car park areas need tidying up. The staff are pleasant and friendly and kind to the residents but seem to be short in numbers. Agency staff are not the answer. My
resident friend enjoys his cup of tea and piece of cake in the afternoon and says that the food is good. He is contented and well-liked by all the staff who always speak to him.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall. We appreciate your honest feedback and will take your comments into consideration and move forward accordingly. Thank you for the kind words about our Staff and the standards of our catering and food service. At We Care Group we strive for high standards and are grateful for your review. Thank You

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Review of

Bilton Hall Nursing Home

from Christine S (Cousin of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have not been a regular visitor to the home. I do know that my cousin was well looked after and loved by the staff. I dealt more with the financial side and I always found the staff so helpful and kind with everything I needed to sort. He has now, sadly, died and at the funeral there were two lovely
representatives of Bilton Hall Nursing Home. It is a beautiful building in lovely countryside. I would recommend the home without hesitation.
Reply from Davey Taverner, Digital Marketing Manager at Bilton Hall Nursing Home

Thank you for taking the time to review Bilton Hall so highly. We are so sorry for the passing of your cousin and would like to extend our deepest sympathies. We appreciate your feedback and will be sure to inform the team. Thank you.

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