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Care Home Owned by Kara Healthcare in Durham

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Kara Healthcare in Durham

Only the locations & reviews in Durham for Kara Healthcare are showing below.

View the details of all 10 locations (with 397 reviews) owned by Kara Healthcare

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Kara Healthcare Locations in Durham (1)

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1 Care Home owned by Kara Healthcare in Durham
Eastbourne Care Home

5-7 Cobden Street, Darlington DL1 4JF 

9.5 77 reviews
  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 41 Rooms

Kara Healthcare Reviews in Durham (77)

9.5

Kara Healthcare has a Group Review Score of 9.5 (9.535) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kara Healthcare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Kara Healthcare
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Review of

Eastbourne Care Home

from Kathryn R (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always received excellent care since moving to Eatbourne Care Home, however during May I have seen her interactions more with staff, Amanda always has an open door policy and is happy to discuss any concerns and in general has taken the time to get to know myself as well as mum.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the…read more
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Review of

Eastbourne Care Home

from Anthony T (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have asked members of staff ie seniors about my mothers weight loss and nothing seems to have been done, also informed staff regarding toilet door needs attention. The room is very tired looking as well as the bathroom fire door not closing when fire alarm rings (testing)
Reply from Amanda Cavanagh, Interim home manager at Eastbourne Care Home
Hi Anthony I'm sorry to hear your concerns and will look into these for you. As I don't have your contact details could you possibly contact me at the home on 01325 384646. Many thanks.
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Review of

Eastbourne Care Home

from P R (Nephew of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in Eastbourne Care Home for several weeks now and has received wonderful care from all the staff. He is well looked after by everyone. The home itself is lovely with various little events on from time to time. All in all an excellent home with lovely staff.
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Review of

Eastbourne Care Home

from P T (Sister of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely, friendly place with a nice atmosphere and is a pleasure to visit. The staff are great; they are helpful and offer great care to my mam. It's a lovely place for all the residents to live and would highly recommend it to anyone seeking a place for a member of their family.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you so much for your kind words! We're thrilled to hear you're happy with the care and atmosphere at our home. Your recommendation means a lot to us!
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Review of

Eastbourne Care Home

from C T (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and care given to my mum has been excellent. Staff friendly and caring. The home is dated and could do with upgrading. My mum does complain about the food often being cold. She doesn't participate in the activities. He room is always kept very clean and the laundry service is very good.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for your kind words and valuable feedback. We're delighted to hear that you're pleased with the care, staff, and cleanliness. We'll certainly look into the food temperature and decor, and…read more
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Review of

Eastbourne Care Home

from M K (Grandson of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit staff are pleasant and great to talk to. I feel as welcome and looked after as my nana.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for your wonderful reviews and for taking the time to share them with us.
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Review of

Eastbourne Care Home

from C P (Wife of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The building is very nice. The staff very pleasant and caring. Food is of a good standard.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for taking the time; we truly appreciate your wonderful reviews.
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Review of

Eastbourne Care Home

from K S (Sister of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Outstanding strong team. everyone supports each other, which leads to a well run friendly atmosphere. I feel I can approach any member of staff with any concern or request and will be listened to and resolved.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for taking the time; we truly appreciate your wonderful reviews.
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Review of

Eastbourne Care Home

from I M (Son of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care for my mother is very good. Staff pleasant and always helpful. She is happy and that the main thing.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for taking the time; we truly appreciate your wonderful reviews.
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Review of

Eastbourne Care Home

from C P (Niece of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff very welcoming and helpful. My uncle has been in Eastbourne care home for about four months and has settled in lovely he speaks highly of staff and the care they give him. I visit the care home daily staff are always on hand if I need anything or I am unsure of anything to do with
my uncle nothing is too much for staff even when I can see they are extremely busy. The care home is always spotless clean and so are residents lovely place with a lovely atmosphere.
Reply from Louisa Robins, Home Manager at Eastbourne Care Home
Thank you for taking your time to leave a review, really happy to hear your uncle speaks highly of the staff at Eastbourne, I will pass this on to staff.
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Review of

Eastbourne Care Home

from G T (Daughter-in-law of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and good advice given when asked, understand the needs of my mother and will do whatever is required. I feel like my mother is getting well looked after and she seems happy here. Would recommend this care home to other people.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you so much for your kind review. We're so happy to hear that your mother is feeling happy, comfortable, and well cared for here with us. We are proud to be supporting her, and your trust and…read more
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Review of

Eastbourne Care Home

from Jeanie F (Friend of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to visit a friend at Eastbourne Care Home, and I have the utmost respect for every single member of staff, from management to the cleaners. In memory of my friend, I say thank you to all at the home.
Reply from louisa robins, home manager at Eastbourne Care Home
Thank you for your feedback I will pass this on to all of the team at Eastbourne
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Review of

Eastbourne Care Home

from J C (Friend of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I haven't filled in "Activities" or "Value for Money" as I haven't sen any activities and am not privy to "Value for Money" or the financial terms. I think the staff are needed especially on the assessment floor and more could be done to get the residents mobile again. Definitely need some activities
to stimulate the residents.The staff do their best with limited numbers. The bedding could be better and often residents laundry goes missing.
Reply from Bernadette Cromwell, Head of Marketing at Eastbourne Care Home
Thank you for your feedback. We understand your concerns about activities and staff on the assessment floor, and we'll work on providing more opportunities to stimulate residents and ensure they have…read more
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Review of

Eastbourne Care Home

from H F (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently came into Eastbourne Care Home. Mum suffers from severe anxiety and both the manager and all the staff have made mum's admission and mum at total ease. They spend time explaining everything to us as a family and we and mum feel very lucky to be looked after by this exceptional team. So
pleased we picked Eastbourne Care Home.
Reply from louisa robins, home manager at Eastbourne Care Home
Thank you for your lovely feed back we appreciate it very much.
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Review of

Eastbourne Care Home

from C M (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a very friendly caring atmosphere in the home. Members of staff are always on hand to resolve any issues that develop. Nothing is ever too much trouble. Residents are well looked after and cared for. The staff always popped in to check on them to have a chat or give reassurance if needed.
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Review of

Eastbourne Care Home

from A C (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was made to feel very welcome, the staff are brilliant and could not do enough for him. The home is clean, with no smells and a very homely atmosphere. My dad is also really enjoying the food. Management is responsive and communicates at every stage. Highly recommend the home.
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Review of

Eastbourne Care Home

from J W (Niece of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff, can't do enough for my uncle or us when we visit. He loves the staff. The Receptionist is always very welcoming with a smile and all the staff are very obliging. Plenty of food, he loves his food well presented and plenty of it. The rooms very very, small but adequate. The garden is lovely
but make a few more flowers. Ask the family to bring some instead of cut flowers.
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Review of

Eastbourne Care Home

from S W (Daughter of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very friendly and has an open-door policy with the Manager. The staff are fantastic. Mum's room is kept clean, tidy and in good repair. Mum's clothes are kept well and the girls are happy to keep me informed when replacements such as (underwear and nightwear etc) are needed. Very happy with
this management.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We are glad to hear that you are happy with our management and fantastic staff. We will continue to work hard in the areas you have mentioned and…read more
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Review of

Eastbourne Care Home

from Steve F (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent friendly staff couldn't do enough to help Mum to settle into her new surroundings.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We are glad to hear that our staff have helped your Mum settle in!
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Review of

Eastbourne Care Home

from C C (Daughter of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is currently receiving respite care due to a broken bone. The staff are absolutely wonderful nothing is too much trouble. Mum is settled and comfortable.
Reply from Jo Reynolds, Marketing Assistant at Eastbourne Care Home
Thank you for your review of Eastbourne Care Home. We are happy to hear that your Mum is settled and comfortable within our home.
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Awards / Recognitions (6)

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