Kara Healthcare in Tyne & Wear | 4 Care Homes

Review of
The Mews Care Home
from Julie H (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My Mam was a resident at The Mews for 20 months. She was always very well cared for and the staff are all lovely. The home is always very clean and tidy, my mams clothes were always washed and pressed so she always looked smart whenever I visited. Mam enjoyed playing games and doing crafts with the

staff, she also made a couple of friends there. I would definitely recommend The Mews if you are looking for care for a loved one

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Primrose House Care Home
from Shirley B (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My dad has been a resident in Primrose house since July as he was unstable on his feet and his Alzheimer's was getting worse. He is well looked after on floor 2 the staff are excellent and always friendly. We can't fault the care he is given and feel reassured he is looked after.

Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Primrose House Care Home
from Sarah B (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My Dad is in Primrose house and is well taken care of. The staff are lovely and always helpful and we even have few laughs and even sing alongs. We were so worried when he first went in but soon reassured he was ok.

Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
The Mews Care Home
from S H (Daughter of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

My Dad has resided at the Mews for just over a year he is settled and happy there. The staff are the biggest asset to the carehome they are friendly and look after my dad's needs very well. Parts of the building could do with maintenance/refreshing but overall we are happy that dad is settled comfortable

and looked after

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Croft Dene
from Brian R (Son of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Excellent service provided. Carers are very respectful and helpful. The range of activities provided are very helpful to residents and families. Staff are always welcoming and I cannot recommend Croft Dene highly enough.

Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
The Mews Care Home
from Lily H (Sister of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff is abseloutley great have no complaints I can happely say that my brother is safe and well looked after by you staffs. Kitchen abseloutley fabules including all the staff thank you.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Blossom Hill Care Home
from Beth M (Granddaughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent Care. Kind staff, attentive. Feel safe knowing she is in here.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Croft Dene
from L F (Son of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

A very friendly and caring team of professionals. They are always approachable and listen to any requests or concerns. I have no hesitation in recommending Croft Dene to anyone looking for a care facility for a loved one

Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Primrose House Care Home
from Kerry M (Daughter of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

Since moving my mam to this care home the past 2 days have been amazing she is a different lady, she's happy and she settled straight away both me and my husband found the home very warm and welcoming. After 6 years of no interaction at her last care home, she's now interacting with both staff and other

residents she's was singing to her toy monkey something she hasnt done in 6 years she has communicated more in two days then she did in 6 years

Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Primrose House Care Home
from Barry S (Nephew of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

My dear old uncle has never been one for looking after himself, and in the months before we intervened, we were very worried about him. He had become a shadow of his former self and refused all help at home - even turning carers away at the door. With the support of Gateshead Council's adult social

care team, we finally encouraged him to consider residential care, and in summer 2024 he moved into Primrose House.
We were nervous at first. A year on, I can honestly say he has thrived. The staff at Primrose have been wonderful - patient, kind, and genuinely caring. They treat him with dignity and have brought out a happier, healthier version of him that we feared was lost.
For us as a family, the peace of mind has been priceless. Primrose has given my uncle not just care, but a real home that he shares with his new friends. A true supportive, family atmosphere.
Thank you Primrose, your carers are wonderful. A special thanks to one man, he is the heartbeat of that home. Lovely man!

Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Blossom Hill Care Home
from Kelly S (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

My dad stayed in Blossom Hill Care Home for only a short time due to terminal illness, but in that short time us as a family and my dad were treated with care, love, kindness and support, the staff and management went above and beyond for all of us and nothing was a bother to them.
I can't thank Blossom

Hill enough they will always hold a special place in my heart.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
The Mews Care Home
from K M (Son of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

Mother was a resident receiving nursing care at The Mews Care Home. Mam required support for the most basic of needs with tasks often needing 2 staff. They were professional and attentive in this throughout. All staff treated Mam with dignity and were welcoming to us as daily visitors, and I felt I

had joined The Mews community myself. Staff in managerial roles kept us very up to date on Mam's situation and any changes in her care regime. The building itself is clean, bright and well-appointed with a pleasant garden area. Finally, Mam said herself many times that she was being well looked after and that she felt comfortable. This was a genuine relief to her family and friends.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Croft Dene
from J M (Sister of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

My Sister moved to Croftdene from hospital in June as was unable to return to her home. Everything about the Care Home is exceptional. She has settled in great due to the staff. Everytime I go to visit I am impressed by the way the home is ran. All staff are friendly and keep me informed about what

she has been doing and I feel confident when I leave knowing she is happy, content and well cared for. Meals are outstanding. If I ever need to go in Care myself I would hope I could go to Croftdene.

Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Croft Dene
from T M (Brother of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

My sister moved into Croft Dene after suffering an accident at her previous accommodation, resulting in her needing more 'one to one' care. The care is definitely far superior, and she seems to be progressing very well in all matters.

Reply from Bernadette Cromwell, Head of Marketing at Croft DeneWe really appreciate you taking the time to leave a review, your kind words mean a great deal to our team.

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Review of
Blossom Hill Care Home
from Linda C (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother resides at Blossom and the overall care is excellent.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you for your wonderful feedback. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Blossom Hill Care Home
from Carole W (Friend of Resident) published on 12 June 2025 Submitted via Postal Card • Report

Overall Experience

My friend was only in for a short time due to terminal illness, but overall the staff were very kind and considerate and dealt with my friend with much needed dignity. Thank you to everyone involved in my friend's care.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.

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Review of
Blossom Hill Care Home
from Pat R (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

My mam went into the care of Blossom Hill in September 2024. Since being there we have been overwhelmed with the care she has been given and support. My mam settled in pretty much straight away. There is a wide range of activities daily with the two lovely coordinators. I am very pleased with the care,

staff + everything else.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThat's wonderful to hear, thank you for sharing your experience and review us.

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Review of
Blossom Hill Care Home
from David M (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

The care provided by this home has been absolutely outstanding. All the staff have been brilliant. I'm so grateful my friend came to this home.

Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words. We're truly grateful for your feedback.

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Review of
Croft Dene
from A M (Niece of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

Staff are very friendly. They are great with the residents there job is very challenging.They all work so hard . Love there is activities every day . Everyone has great times. The residents are all well looked after .by staff and medically which I think is great knowing Drs go in to check on the residents.

If anything is wrong always let us know..

Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words. We're truly grateful for your feedback.

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Review of
Primrose House Care Home
from W B (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report

Overall Experience

I was a little worried about my mam going into Primrose House, as I had heard bad things about this place, am pleased I have been proved wrong, its 10 out of 10 from me the staff are excellent they no there job and keep me up to date always.

Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind and honest review! Your feedback means a lot to the team!

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Care Homes Owned by Kara Healthcare in Tyne & Wear

Kara Healthcare Locations in Tyne & Wear (4)

Kara Healthcare Reviews in Tyne & Wear (159)

The Mews Care Home

Primrose House Care Home

Primrose House Care Home

The Mews Care Home

Croft Dene

The Mews Care Home

Blossom Hill Care Home

Croft Dene

Primrose House Care Home

Primrose House Care Home

Blossom Hill Care Home

The Mews Care Home

Croft Dene

Croft Dene

Blossom Hill Care Home

Blossom Hill Care Home

Blossom Hill Care Home

Blossom Hill Care Home

Croft Dene

Primrose House Care Home

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