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Care Homes Owned by Kara Healthcare in Tyne & Wear

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Kara Healthcare in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Kara Healthcare are showing below.

View the details of all 12 locations (with 583 reviews) owned by Kara Healthcare

Kara Healthcare Locations in Tyne & Wear (4)

 - Browse 4 Care Homes owned by Kara Healthcare in Tyne & Wear
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Croft Dene
Threap Gardens, Off Simonside Avenue, Wallsend NE28 7HT 
9.8 49 reviews
Croft Dene, Wallsend, Tyne & Wear
"The care my sister receives is excellent. The staff are so caring and supportive. There's always something for the residents to do either…"   Read all 49 reviews
  • from £1,100 / week
  • 43 Rooms
Location Type Care Home

Here is a revised version with the additional details smoothly integrated and improved flow and clarity throughout: Croft Dene Care Home is located in the Wallsend area of North Tyneside and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Blossom Hill Care Home
Riga Square, Sunderland SR5 5DD 
9.6 51 reviews
Blossom Hill Care Home, Sunderland, Tyne & Wear
"Staff are very kind , loving , supportive to resident of Blossom Hill , Gary , Karen , Nikki , Debbie to name but a few , thankyou for…"   Read all 51 reviews
  • from £978 / week
  • 40 Rooms
Location Type Care Home

Blossom Hill Care Home is situated in a quiet cul-de-sac on Riga Square, Sunderland. The home is surrounded by an enclosed garden area and has a fantastic summer house in the grounds ideal for ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
The Mews Care Home
Southburn Terrace, New Herrington, Houghton le Spring DH4 7AW 
9.6 45 reviews
The Mews Care Home, Houghton le Spring, Tyne & Wear
"This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever…"   Read all 45 reviews
  • from £1,075 / week
  • 47 Rooms
Location Type Care Home

Situated in a quiet residential area of Houghton-le-Spring, The Mews Care Home provides residential and nursing care in a home from home setting. The home is equipped with a range of facilities ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
Primrose House Care Home
2 Crowhall Lane, Felling, Gateshead NE10 9PU 
9.1 55 reviews
Primrose House Care Home, Gateshead, Tyne & Wear
"My friends mum has been in the care of Primrose House Care Home, 2 Crowhall Lane, Felling, Gateshead, for some time now. The staff are…"   Read all 55 reviews
  • from £950 / week
  • 65 Rooms
Location Type Care Home

Situated in Felling, Gateshead, Primrose House Care Home offers residential and nursing care for up to 65 adults. With an experienced and compassionate team, residents receive personalised care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Kara Healthcare Reviews in Tyne & Wear (200)

9.5

Kara Healthcare has a Group Review Score of 9.5 (9.487) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Kara Healthcare must have a Review Score.

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Review of

Croft Dene

from Alison M (Sister of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my sister receives is excellent. The staff are so caring and supportive. There's always something for the residents to do either arts & crafts, bingo, entertainment and loads more. The food is always lovely.
Reply from clare Robson, Manager at Croft DeneThank you for taking your time to provide us with such lovely feedback. I am pleased that the experience you have had has been a positive one. Thank you.
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Review of

Primrose House Care Home

from Graham B (Brother of Resident) published on 23 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The standard of care in this care home is, frankly terrible. My brothers room never looks clean and the staff are very slow to clean him up.
My brother has dementia and is supposedly getting palliative care. I see very little sign of this.
I visited my brother on Monday and his breakfast was all over
his bed. He can't feed himself as he is too weak. I saw the manager who promised that he would be fed his meals from now on. On Tuesday my other brother found him lying on his back with a stone cold untouched breakfast on the table. On Wednesday I went in early and a carer brought in his breakfast and put it on his knee. I asked her to feed him and she said she didn't have time so I fed him. I saw the "Manager" again who said she would sort it out. I have her name and will report this shocking state of affairs and lack of basic care to every authority I can think of.
Please think twice before putting a loved one in this home.
The staff always say that they are short staffed. GET MORE STAFF.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for raising your concerns with us. We are sorry to hear about your experience and understand how worrying this must be for you and your family. Please be assured that we take feedback very seriously. The wellbeing, dignity, and care of our residents is always our highest priority, and the issues you describe are not reflective of the standards we expect within our home.

We would welcome the opportunity for you to speak directly with the Home Manager so that your concerns can be discussed and addressed as quickly as possible. We remain fully committed to delivering the high standard of care we are known for.
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Review of

Croft Dene

from Geoff M (Brother of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff with great provisions.
Reply from clare Robson, Manager at Croft DeneThank you for your review. We always appreciate feedback to help us grow.
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Review of

Croft Dene

from S K (Son of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came in here for care a month ago and settled in within a week or so the care she is getting is second to non she's always bathed and dressed in clean clothes every day her personal hygiene is seen to as she showers every day it's nice that the doctor calls every week if there are issues to
be addressed as for the staff we cannot compliment them enough on the way they treat my mother we are very happy with the care she's receiving we sometimes neet to talk to the managers sometimes they are very compliant with us and understanding of the needs we ask
Reply from clare Robson, Manager at Croft DeneThank you very much for the lovely feedback. We are pleased to see that you have had such a positive experience.
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Review of

Blossom Hill Care Home

from Karen T (Daughter of Resident) published on 3 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very kind , loving , supportive to resident of Blossom Hill , Gary , Karen , Nikki , Debbie to name but a few , thankyou for everything you do . Items of clothing need to be pressed more , on a hole they are ok , ( just me been fussy ) . Would like hairdresser to come weekly instead of fortnightly
,
Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Croft Dene

from Ruth H (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for the last 4 weeks and I have found that the staff are doing an excellent job sometimes in difficult circumstances.
I particularly noticed the cleanliness of my mothers room and all common areas is of a high standard and she is always well turned out when I visit which
is every day.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Primrose House Care Home

from Allison R (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has nearly one year in Primrose, Felling, Gateshead. Teething trouble at first but she is very settled now. The staff love her singing, though me and my sister didn't want to let her go, we feel it was the best decision for her needs.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for taking the time to share your feedback. We value your openness, as it helps us reflect, improve and continue meeting the needs of our residents and families. The wellbeing of our residents remains our highest priority, and we are committed to delivering the high standard of care we are known for.
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Review of

Primrose House Care Home

from K M (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam is well cared for and the staff do genuinely seem to care for her. The third floor has recently been decorated and it's lovely and bright and clean. The food is always well presented and my mam always seems to enjoy her meals. My mam is always well presented and clean.
Staff are always welcoming.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Croft Dene

from Jacqueline W (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad stayed at Croft Dene for four weeks following hip surgery, and with the support of all the staff he settled in wonderfully. The home is well managed, and every member of the team is friendly, helpful, and genuinely caring. Staff consistently go above and beyond, always willing to listen to any concerns
and were unfailingly kind and welcoming each time we visited. A big thank you to everyone at Croft Dene.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Primrose House Care Home

from M L (Partner of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
As said in my previous review of Primrose House most of the staff are great, very friendly and genuinely care for residents, however he has deteriorated very quickly and probably needs more care than when he first went in, his room is awful now and very run down as most of the building is, its very
outdated and to be fair to the cleaning staff who do an amazing job they aren't responsible for the upkeep and maintenance of the place. Im aware that the 3rd floor is being decorated but I do hope thats not all that is being done, this seems to be taking a very long time. Im hoping my partner can be moved to a cleaner and more pleasant room and more of his care needs be met. Im afraid my opinion of the managers (NOT the senior carers) is not a good one, i feel they do not interact with the residents and its left to the carers and staff who do an outstanding job.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for taking the time to share your opinion. We value your feedback, as it helps us reflect, improve and continue meeting the needs of our residents and families. The wellbeing of our residents remains our highest priority, and we are committed to delivering the high standard of care we are known for.
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Review of

Primrose House Care Home

from P B (Brother of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff attentive and friendly. My brother has only been in the home two weeks so it is difficult to give a full assessment.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for taking the time to share your opinion. We value your feedback, as it helps us reflect, improve and continue meeting the needs of our residents and families. The wellbeing of our residents remains our highest priority, and we are committed to delivering the high standard of care we are known for.
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Review of

Primrose House Care Home

from P B (Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Room and toilet kept very clean. Everything is to a good order.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Primrose House Care Home

from M S (Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very knowledgeable and caring, nothing is too much trouble. They are always there to support and help you. The meals are delicious and very nutritious. It is like being part of a new big family.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Primrose House Care Home

from K R (Grandson of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Primrose Care Home is possibly the worst care home in the North East. It is dirty, dated and has rudest staff I've ever known. The staff don't know the meaning of care. Items of my relative have gone missing. For example her glasses (2 pairs ) are nowhere to be seen but my relative cannot leave her
room so it can't be down to her that they have gone missing. The manager doesn't do anything to resolve any issues we have raised with her. Over the last few visits I have witnessed staff members put my relative in danger, which is not acceptable.
Reply from Bernadette Cromwell, Head of Marketing at Primrose House Care HomeThank you for sharing your feedback. We're truly sorry to hear about your concerns and want to assure you they are being taken seriously. We would welcome the opportunity for you to speak directly with the Home Manager, who can help address and resolve any concerns as quickly as possible. The wellbeing of our residents is our highest priority, and we remain fully committed to delivering the high standard of care we are known for.
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Review of

The Mews Care Home

from Julie R (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been here since September 2019 and is definitely one of The Mews family. Her carers are always smiling, engaging and treat Mam with dignity. I feel comfortable with The Mews looking after Mam, with a special shout out to senior carers who know my Mam so well. Thank you for your care and empathy.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

The Mews Care Home

from Kevin C (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both of my parents have lived here for two years and we have found the care to be excellent. The staff are lovely and very attentive. If I was to give some suggestions to improve the home it would be to install foam edging on sharp corners of furniture and dado rails to limit injuries to residents.
Secondly, I would suggest that a member of staff be stationed in the lounge to keep an eye on residents trying to move around.
Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Croft Dene

from Gillian R (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croft Dene is an amazing home. My nanna has been with them for over 2 years. We are very happy with all my nannas care. All the staff are lovely and nothings a problem.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Blossom Hill Care Home

from Gary L (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very difficult decision when my father needed to go into care, but I know that choosing Blossom Hill was 100% the right choice. There was never a day that when I visited my father he was not being well cared for. He was always immaculately dressed, something I know would have been important
to him. He was treated with great care & dignity. The home was always clean & well maintained. I am so very grateful to all the staff at Blossom Hill.
Reply from Bernadette Cromwell, Head of Marketing at Blossom Hill Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

Croft Dene

from Michael D (Friend of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit Mary most weeks since she came in and I have found the staff very friendly and always willing to have a chat with me. From what I have seen she is well looked after and is always well dressed. The lounge and bedrooms are clean and tidy.
Reply from Bernadette Cromwell, Head of Marketing at Croft DeneThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Review of

The Mews Care Home

from J M (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a situation no family wants to find themselves in, but the manager has made it a far more positive experience than we ever expected. From my first visit, it was clear that his approach shapes the care at The Mews. His explanation of the 6 GEMS Approach to Dementia Care showed a real understanding
of the individual behind the condition.


This is my dad's third care home. He has not yet received a formal diagnosis of dementia but experiences significant cognitive difficulties and episodes of delirium. Previous placements resulted in hospital admissions, so our biggest concern as a family was how he would be treated and whether he would be kept safe and cared for with compassion.


What has stood out most is how my dad is supported when he believes he is at work, which happens often. Rather than correcting him, the manager calmly reassures him, again and again, with patience and kindness, while staying grounded in truth. My dad is seen as a person, not a condition.

Reply from Bernadette Cromwell, Head of Marketing at The Mews Care HomeThank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a lot to us and motivates our team to continue providing the best care possible.
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Awards / Recognitions (26)

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