Care Homes Owned by Holt Family Care Group in West Yorkshire

Nothing was ever too much trouble , if mum had worries, they would listen and support her.

As a family they have made us feel very welcome whenever we visit and have made us feel included and important in the every day care provided to Dad and decisions that are linked to it.

The Avenue have given fantastic care to my mum since she was admitted in March 2026 with an acute brain injury. Staff are approachable and responsive. I've had quick answers to all my queries by email, phone or in person and the staff providing my mum's 1:1 care are kind and gentle with her. Having not thought she would ever be discharged from hospital, I am very confident she is in safe hands. The building is immaculate and all staff members have been professional. It's also a beautiful location and its huge windows and glorious views over the cricket pitch and hills beyond give us plenty to look at and talk about when I visit my mum.

Ps the cakes were amazing.

Thank you all at the Glen for the love and care you give every single day.

I had reservations regarding care homes, The Avenue however have changed my view, everything they do is focused on care, everyone is comfortable treated with respect by genuine caring staff, nothing is too much trouble, the residents are as far as possible kept occupied and entertained by devoted staff, this is reflected in happy comfortable residents, my dad in particular far from bring neglected has thrived beyond all expectations

Thank you to all the staff, you make my life easier now that I know mum is really looked after well

Mum lived at Five Rise from March 2022 until she died in February 2026. She has been living with my family & me, but real difficulties had developed with some delusional beliefs and non-co-operation with care. Damien and the team were reassuring about their ability to support her, and this was evidenced by the healing up of the pressure sore she had developed. The Activities Organisers took time to understand mum, and this gradually helped her to feel she belonged there. They would make sure she got to see wildlife TV shows and the orchestral classical music concerts. She ate very well too, the food was good, and when she needed soft & puréed food it was well presented.

Mum died of a chest infection and was comfortable and well cared-for at the end.

The home can be a bit quiet at weekends, with everyone sat in the lounge. Mum relied on us to get out for fresh air. There is a nice garden / patio area that has improved recently. The staff and leadership are caring & skilled.

I do not say this lightly, but Five Rise and every one of its staff, from the Owner right through the nursing and other care staff, administrative staff in the office, catering staff, and activities organisers, are quite exceptional. I work in adult social care, supporting people in their own homes, not care homes, but since I walked in the front door, late last year, I have had a great feeling about the genuine quality of care and compassion at Five Rise. The dementia-specific planning (colours, reminiscence pictures, physical things, as examples) is the best I have ever seen, and it is clearly purpose-built and designed. One brilliant thing is that those with dementia can come down from the first floor to the ground floor and join other residents.

Mum moved in at the start of February, from another traditional dementia care home, and only after medication advice from Damien which allowed this to happen. Dad (97) can now visit regularly.

In the very best place. Quite exceptional!

Excellent

Highly recommend to anyone wanting a loved one in a safe harbour.

My mum is very happy and that is down to the personal and medical care that she is given

Well done to each and every one of the staff at The Glen!

Lindsey.

Thank you all so much

A big thanks to all the staff for their help and continued support, I cannot thank you enough.

When we met the management team and viewed the Avenue's facilities we realised we'd be unlikely to find anywhere else to come close to meeting dad's care and nursing needs. That view's only got stronger each day since he took up residence. The care and nursing standards he receives are exemplary. You feel the passion right across the home for caring and supporting their vulnerable and ill residents. You know that is genuine! From carers, nurses, management and activities staff - we know we're entrusting dad's future wellbeing to a 'care' home - in the very sense of the word. His room is always spotless and the general cleaning and laundry is first class. The range of daily activities for the residents is always diverse and inclusive. And the quality and quantity of the catering is also of a very high standard. Finally, a big thank you to Ada, Emma and their management team for the caring support and help they've given and continue to do so in helping dad to transition into the Avenue.

I would highly recommend this care home.

My mother has been a resident at the Avenue Nursing Home for over two years in the dementia section of the home. The care that she has received has been second to none and it has been a source of great comfort to our family to know that mum is being so well looked after. We know from previous experience that this is not always the case. The staff are kind and attentive and there are lots of them. The managers are approachable and well informed about all the residents. They have been particularly helpful in allowing us to access one to one care for mum. The entertainment, food and other services are also first class. The home is secure but very open and welcoming.

A very well chosen of all workforce doing an amazing job, never had an unpleasant visit yet just the opposite care of my aunt wonferfull with great attention paid to her healt changes as they happen and quickly picked up on and and medicaly seen to the overall atmpshere created by you all is something to be proud of thank you all for the last couple of months.

Thank you.